HSBC UAE
How much does HSBC UAE cost?
Prices are current as of 11 Sept 2026.
HSBC UAE has no in-app products on record in the United States.
10+ alternatives to HSBC UAE
| HSBC UAE |   ENBD X |   ADCB |   FAB Mobile |   EI + |   CBD - Instant digital banking |   Liv X - Mobile Banking App |   Rakbank |   DIB alt mobile banking app |   Citibank UAE |   Wio Personal | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.8 | 4.7 | 4.7 | 4.6 | 4.7 | 4.8 | 4.6 | 4.6 | 4.5 | 4.7 | 4.8 |
| Reviews | 63K | 465K | 150K | 149K | 140K | 55K | 45K | 43K | 30K | 19K | 12K |
| Released | 2019 | 2021 | 2012 | 2018 | 2022 | 2012 | 2024 | 2011 | 2013 | 2011 | 2023 |
HSBC UAE reviews
4.8 out of 5, based on 62,620 reviews.
What people like
- Face ID login works very well
- Clean design that is easy to use
- International transfers are smooth and fast
- Security measures feel strong and reliable
What they complain about
- Customer service is unhelpful and rude
- Transfers take days instead of being instant
- Missing basic features like bill payments
- App logs you out randomly and often
More secure than pentagon
App not super easy to navigate at first, but once you use it a few times it is very good. I think the security for signing in and transferring is the best I have seen to date
Useless !
New App does not have saved payees, have to reload them all individually- will not be using
Online services
Online services is good , But some time it doesn’t work we get Irritated.
It’s been bad for over a decade
Many years ago I left HSBC and moved to ENBD simply because how useless this mobile app was. Now I’m back to HSBC for the global account and I’m disappointed (not surprised) to see that not much changed. It has no focus on customers. Lack of information, use technical terms and not smart functions. Definitely the most disappointing banking app I’ve ever seen.
Decent overall, clunky edge cases
Account overviews and transfers are decent, and the recent addition of proper HSBC Rewards is extremely welcome. Annoying edge case is activation: copy-paste is explicitly disabled for username and password, and it clears the fields when switching between apps. This effectively nerfs generated passwords, which makes UX and security notably weaker. Could be better with some of the backend services - opening a term deposit doesn’t show the re-investment vs withdrawal forcing a call to the bank to withdraw, and it doesn’t show pending transactions immediately, despite the push notifications being instant. Minor annoyances in an otherwise solid service.
Quite useless bunch
They don’t care much about anything, and if they want to address any issue they mostly just get stuck in the pursuit of what level of bureaucracy even own the issue. This company is just a farce.
Just bad
Bad customer service
M
Good update
Unstable process
Last 2 weeks have been a nightmare. Daily two calls for my next emi in one month over and over again. Logged out of my account on phone today, clicked on forgot password an hour ago , I am being literally interrogated with stupid questions from customer care, and abruptly ending need the call after 30 mins of pointless call. Now I am stuck with no way to login to my phone banking or portal! Well done guys, way to go.
Bill Payments
Bill Payment feature must be available. Aani Payment is also missing…
Solid App
Decent app especially for international transfers
Login Issues after Compulsory Update
I am travelling abroad and I tried to log into the HSBC UAE application which I have been using on my iPhone for some years already when I did not get access but a prompt to update. I then went on the App Store, selected the Application and updated it. When trying to login again, I was prompted for my ID / Login name which I inputted then the password which my iPhone has in memory. I could not login as this password was prompted as incorrect. I then logged into the HSBC online banking with the same credentials which worked just fine after an OTP code was sent to me. Now I am in troubles as this application update brought more problems and serious nuisance whilst I am abroad. I am not happy at all as in comparison HSBC UK application updates never locked me out like the HSBC UAE application did 🤯🤬
Allow iban to be copied
Only bank in the world where you can’t copy the Iban from the screen. Having the type the whole thing out is painful. Please add a copy button.
换汇利率太不合理，太黑了
换汇利率太高了
3 days to update
The app itself is OK but transactions take 2-3 days to update so the only indicator of your balance is the SMS. This is useless if you think you have a fraudulent transaction. Every other bank in Dubai gives you live balances and transactions, not HSBC
Well developed
Very easy to use , dependable and quite efficient in its updates
Logs you out randomly
Logs you out randomly so you have to enter all you details all over again and set up FaceID again. Then now the app also doesn’t accept automatic password fill in from Apple. Furthermore, when you stay typing password but lift the app to multitask mode to look up your long password, all the characters you’ve entered in the app disappear.
Good Service
Very good service
Hide account balance in default
I am not able to open the app when I am near to anyone else!! May be in a public transport while I am sitting, can’t open the app. Please integrate a simple solution to hide the balance(s) with a single click (like in other bank apps).
Cons of HSBC credit card
Not all sites are accepting HSBC credit card payment. I had very unpleasant situation when I was trying to purchase flight tickets. Also can’t pay local bills in UAE. That is very strange.
HSBC tel app
A great app which is extremely handy
Activation code doesn’t work
Activation code doesn’t work. Poor customer service for International account holder.
Functionality Needs Improving
The app is really great, honestly, but it would be good if you increased functionality eg cardless ATM withdrawals, QR code for payment processing and money receipt etc. also simplify statement ordering etc
Landscape
Any reason why its difficult for the developer to deploy landscape mode? Really hurts my mind trying to think of a valid reason.
Madhusoodhanan Parakattu
This app is improving, however still not upto the standard. like payee added in netbanking should be displayed in this app and made useful. Since it’s same account, details given in netbanking and vice versa should be made available once logged in either in app/netbanking. Also PIN changes, block/unblock credit/debit cards, increasing/decreasing limits, KYC updation should be made available in the app.
Transfer to account
Wonderful service as you go with payment. Fast and easy and very satisfying
Worst banking app ever
Always glitching. Can’t have my UAE app and my Jersey app on the same phone. Can’t link all my international accounts due to a glitch. Home Address is wrong - have to visit a branch. Joint account but my wife has no access to services via the app.
.
Very simple design and is generally smooth, but the bank is quite messy internally. It’s probably the worst HSBC branch among other HSBC branches in other countries. HSBC UAE should perhaps learn from their Hong Kong or US branches to be at least on the same service level…
App Quits!
While filling in “payee details” for a Payment/Transfer, the app just quits! Incredibly frustrating, and it’s happened in the last two app updates (Today 18-11-2022). If you don’t fill out any details, all is ok. But that doesn’t help us if a vendor/supplier or payee needs a reference to confirm a transaction.
Needs improvement
Not as user friendly and easy to navigate like other banks apps.
Fantastic App
I have so many ebanking app but this App is something else.,
Currency selection
Can’t change currency of the beneficiary, for example transferring to uk the currency is GBP can’t make it USD
Late transfer
The fund transfer takes lot of time
Payee Nick Name
Payee List – Nick name is not appearing in Payee list which really most important feature in Mobile app to recognize the various credit cards or bank accounts by giving them nick name, For example, if I have 10 credit cards from different bank and I save them in payee list, how will recognize the cards belongs to which bank.
Payments
The app works well but when I transfer money from my linked hsbc bank account to my linked hsbc credit card on the same app and through the same app it does not get credited to my card account immediately. Infact if I make the transfer say on a Sunday it gets credited only on Tuesday morning. Pls look into this. You are supposed to be a tech driven bank!
Money transfer
Very easy and quick to transfer between accounts, seamless
Useless
Bank does nothing g to protect from fraud relationship managers absolutely useless. Can’t close my investment accounts for over a year. Nothing works like in a civilised place. Avoid!
Hsbc ae
Love the application, saved us alot of things that we used to do on web. Still missing some services such as receiving transactions notifications and OTP messages through it. We need as well to be able to contact customer service like email service where we submit any issue on hsbc uae website. It can include all other services such as submitting feedback , request assistance , issue complaints, request credit cards and above all for emerald and premier to be able to contact their personal banking agent . Thanks hsbc uae for improving their app
Basic
The sole fact you can’t rename YOUR OWN accounts says it all!
iPad App
Can you change the App so we can use landscape view?
Always Problems, nothing ever done
You have to ask multiple times to get anything done. You get promised things by HSBC staff which they repeatedly fail to carry out. They say they are going to do something and very rarely do they actually do it. Every time I have a problem with HSBC I dread having to try to sort it out as the customer experience is so shockingly bad.
Terrible
Terrible app. Tells you there are messages constantly, when there aren’t. Also the app does very little. Used the chat function on the app, useless, the guy I was put through didn’t understand English, and would just repeat the same statement, which was irrelevant to my query.
Not bad - needs to add landscape view
Pretty decent app, good it supports Face ID, but how about also supporting landscape view and not just portrait.
Limited app
Useless
Please Update interface
Looks old
Aldahmani
Excellent Mobile app
Exchange rate margin is too high
Exchange rate margin is too high
Out of Service
No stars if I could. Not one star I downloaded the app, followed all the instructions. Entered my PIN and get an Out of Service message It has been like this for over a week! Really poor! Sort it out HSBC UAE 👎
Face recognition on iPhone
Feature doesn’t work
HSBC UAE FAQ
- Is HSBC UAE free?
- Yes. The app is free, in all 174 countries it sells in, and it sells nothing inside it.
- Does HSBC UAE have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to HSBC UAE?
- ENBD X (4.7 from 465,401 reviews), ADCB (4.7 from 149,500 reviews) and FAB Mobile (4.6 from 149,349 reviews).
HSBC UAE download
Last updated 27 days ago.
HSBC UAE sells in 174 countries. It was released 7 years ago, on 26 Sept 2019. It holds a 4.8 rating from 62,620 reviews.
Supports 2 languages: English, Arabic.
How much does HSBC UAE make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.