British Gas
How much does British Gas cost?
Prices are current as of 9 Oct 2026.
British Gas has no in-app products on record in the United Kingdom.
10+ alternatives to British Gas
| British Gas |   EE: Mobile, broadband & tech |   My Sky |   EDF UK |   Tesco Mobile |   My BT |   My Virgin Media Account |   E.ON NEXT |   United Utilities: Your Water |   OVO Energy |   Anglian Water MyAccount | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.5 | 4.6 | 4.6 | 4.6 | 4.6 | 4.0 | 4.6 | 4.8 | 4.7 | 4.6 | 4.8 |
| Reviews | 15K | 425K | 257K | 190K | 136K | 121K | 88K | 51K | 21K | 18K | 5.1K |
| Released | 2023 | 2012 | 2014 | 2011 | 2013 | 2015 | 2013 | 2021 | 2017 | 2013 | 2024 |
British Gas reviews
4.5 out of 5, based on 14,825 reviews.
What people like
- Customer service is very understanding
- Easy to submit meter readings
- Simple interface and navigation
What they complain about
- Updates break login and access
- Meter data shows days behind
- App crashes or goes offline
- Dark mode is forced on
North/ South divide???
I enjoy using the app to find out all sorts of interesting facts but I am very disappointed that we in the north pay more standard charge than elsewhere in the country why is this? north/south divide
Unable to use
I have, like many of my generation , have an older I phone. Having entered my recent meter readings it will not now allow me to open the app until I have up graded with the new one. My phone will not enable me to do so so I’m stuck with no app and no immediate access to my account. Whilst I understand there is a need to update , for a variety of reasons, this should not be at the exclusion of the elderly.
Good app but
Excellent as far as it goes would hope for update to enable SEG credit. Thanks
Please make the dark theme optional
Generally great app (would be 5 stars) but the recent update changed the app theme default to dark with no way to change it back or toggle which completely destroys the usability of the app for me. Like I physically can't look at it without it hurting my eyes. I'm hoping this is just an oversight that will be fixed.
Dark mode
Which idiot decided to change the display to dark mode it’s horrible and without a option to change it back to light mode what are you thinking
British Gas
Excellent service
Does not work
App has not worked for over a month.
Intrusive interruptive surveys
Let us complete what we need to do before throwing surveys and such like at us. This is the 2nd one since logging on and I haven’t been able to complete my transaction. Of course, everyone could just cancel every survey which doesn’t help anyone.
Updated app
I’m not liking the new appearance of the app, we should be given the option of light mode or dark mode
No more notifications
Notifications have stopped since the latest update. Have to manually check see it we need to top up or the payment have gone into the metre
Meter readings
I kept getting told my readings were too high even when I double checked, eventually they accepted my latest reading
British Gas app
Had this app for a number of years ,recently it has stopped working despite contacting British Gas to complain seek remedy deleting the app reinstalling it still the same it just say try again later for over a month now utterly ridiculous, waste of time contacting British Gas for a remedy
Page unavailable
Update…. Sorted page unavailable after speaking to someone in support. Yet to give readings etc but at least fixed from first problem. Thanks Downloaded the app only for it to tell me the page is unavailable. Update….
Latest update
After the latest update all the previous usage figures are complete rubbish, I wish my usage was only £12 for the month but I know it isn’t!
Smart meter
For the last 2week+ my meter isn’t sending readings as I got my bill today and it’s estimated, the App isn’t updating with usage
Makes life easy
The app is so easy to use and to navigate to what you are looking for
Thief’s
Reality not reflected what smart meters states: i have checked my meters sockets and 3 kwh some cooking , 1 kw a kid kuad, 1-2 washing machine cycle 1-2kwh and 1 dishwasher 1-2 kwh 7am to 6 pm no lights just 1-2 phone charger should not pass 10-12 kwh! But the smart meter reads 40 kWh with 23 c degrees ouside! The deals is it is sunday and 11-4pm is peak save (50% discount)and BG i guess they “ pumped “ proper +20 kWh so I can get basically no discount( kind of like black friday ‘ smart deals )2026 doesn’t not amaze me
Basic compared to others
Needs more info on the dashboard; usage stats etc
Real time
Although the app is informative and useful, the smart meter balances are always days behind. Today for instance is 28th Sept my meter reading in the app is 19th Sept!! Utterly useless. I need to know when to top up at least within a day so that it doesn’t run out. Especially in a special needs household.
Edward Roberts
I am so grateful for this new system on your phone it makes it so easy to summit your readings so thank you British Gas 😀👍
Worst app I’ve ever used
I recommend asking Octopus for help their app is 100 times better.
Sketchy
For a quick glance at your tariff and current balance this app is fine and looks slick. However for anything else such as smart meter booking, Homecare enquiries etc it all too often just presents a page stating they are having ‘technical difficulties’ which is not helpful at all.
App is 5-6 days behind…
Over the last few weeks this app has been getting worse regarding showing the daily usage. It was excellent for a few months, showing the updated electricity usage the following morning and the gas would update late afternoon. But now it’s missing complete days and is 5 or 6 days behind. I’m guessing it’s only a matter of time before this app stops updating altogether. Can’t contact any sort of support to report the issue.
Students
Anchor, Hanover: flat22.!
Consumption and cost do not add up. Misleading at best.
September usage 610 kWh with 187 OP. ( this is correct(. According to the app this is £63 which neatly half as much as the usage. Tried to speak to customer service which was a waste of time.
Bad app, par for the course with British Gas
The app is very frustrating, mainly just directing one to the website, which defeats the main reason for its existence. It is also slow, unstable and unreliable.
Great stuff!
I swapped over from Octopus energy, who were supposed the great energy supplier in the sky until it turned out they weren’t. Swapping over to British Gas was as simple as and I now have an app that actually works!
The App often does not work
Attempting over several days to submit meter readings and the App constantly states it has having technical issues. I’ve rung and yet still have not managed to submit readings. Overall not impressed.
Incorrect display readings
The Home Screen ‘recent statement’ figure is showing money paid and not the bill. Likewise, on the statement home page the ‘energy cost’ is also showing the money paid in figure
High recommended
We been with BG for a few years now and during this time we have a financial problem and BG have alway been very understanding about this they never put any pressure on us
Bad since recent updates
The last 3-4 updates have just made it worse, can’t log in, doesn’t refresh you balance aswell as before and you don’t get notifications or e mails from them now even though everything is on for it, needs sorting
Another update....
.....and again the app won't open! Every time it's improved it gets worse. I'm really fed up doing their beta testing for them.
First class
I’ve been with British Gas for a number of years , I have never had any issues with them , and have been a very happy customer .
.
Since updating yesterday I can’t get into my account at all
Problems accessing certain aspects of app
As title
Mr Adrian
Very good customer service
Don’t update
Do not update app working fine till update to new version now in won’t log in then returned my to login page and just keeps saying password is incorrect. It’s not because it logs are as ight on to the web page.
Worked for two weeks and then broke
The interface and data is really useful. However, it worked for about two weeks and then suddenly stopped - no electricity usage registered at all for 5 weeks. Someone did ask me to email details, which I did but hasn’t responded to my latest update.
British Gas FAQ
- Is British Gas free?
- Yes. The app is free, in all 1 country it sells in, and it sells nothing inside it.
- Does British Gas have a free trial?
- No. None of its offers (GB) come with a free trial.
- What are the best alternatives to British Gas?
- EE: Mobile, broadband & tech (4.6 from 424,774 reviews), My Sky (4.6 from 256,739 reviews) and EDF UK (4.6 from 190,168 reviews).
British Gas download
Last updated 15 days ago.
British Gas sells in 1 country. It was released 3 years and 6 months ago, on 13 Mar 2023. It holds a 4.5 rating from 14,825 reviews.
Supports 1 language: English.
How much does British Gas make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.