My Virgin Media Account
Manage broadband, TV & mobile
How much does My Virgin Media Account cost?
Prices are current as of 9 Oct 2026.
My Virgin Media Account has no in-app products on record in the United Kingdom.
10+ alternatives to My Virgin Media Account
| My Virgin Media Account |   My O2 - UK Offers, Data, Bills |   Octopus Energy |   My Sky |   EDF UK |   E.ON NEXT |   My Utilita |   United Utilities: Your Water |   iD Mobile - Mobile done right! |   OVO Energy |   British Gas | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.6 | 4.5 | 4.8 | 4.6 | 4.6 | 4.8 | 4.4 | 4.7 | 4.5 | 4.6 | 4.5 |
| Reviews | 88K | 509K | 282K | 257K | 190K | 51K | 27K | 21K | 20K | 18K | 15K |
| Released | 2013 | 2009 | 2016 | 2014 | 2011 | 2021 | 2018 | 2017 | 2015 | 2013 | 2023 |
My Virgin Media Account reviews
4.6 out of 5, based on 87,746 reviews.
What they complain about
- Can’t log in or reset passwords
- App resets your data constantly
- Merged with O2 makes it confusing
Why bother ?
App is poor company constantly focused on a profit driven measures latest one making people pay for an email address if I had option I’d leave I’m stuck as only local provider full fibre is them. O2 used to be a good company but their signal is shocking. Family member tried rival signal everywhere to stop people leaving you have to ring to do it rather than focusing on a great product and customer service. My advice stop being focused purely on profit let product speak for itself improve customer service and take app away and fix
Change payment date
Why won’t the app let me change the payment date? After I have selected the new date and pressed update payment date it just keeps spinning and says network error
Can’t find …
Recent email from Virgin Media says I can check my WiFi’s connected devices by going into the My Virgin media app and looking on the My devices section. I cannot for the life of me find the My devices section! There is no search facility on the app.
Absolutely disappointing
The APP is appalling !! What a waste of time trying to sign into account
Good concept, unusable app
In theory, the app is great giving access to everything in your account etc. however there are multiple issues that make the app ultimately unusable. If you navigate away from the app for a second to simply check something (eg entering payment details), the app will reset meaning everything is lost. This is particularly frustrating when speaking to customer services as it completely exits the chat you have open with them. Once you get into account settings, it becomes a maze and will redirect you back to the same page rather than doing anything logical
Not able to log in
Terrible app, not able to log in for a couple of months and the issue still goes on.
A confusing user experience
I’m so lost by your partnership with o2. When you first merged it made logging in a nightmare and there’s so many bugs and dead ends in the app of where Virgin stops and o2 starts I can’t make any sense of it. With rewards, I’ve no idea if I’m eligible for priority as I tried to download the app but already had an old o2 account, then the email button links go to “404 forbidden” pages and it doesn’t seem I can access any Virgin media rewards without having the o2 priority app…? I think it needs a lot clearer sign posting and messaging across the app of how this merge works as it’s so of putting at the moment and I don’t feel like a true Virgin Media member.
Unable to Login
I have been experiencing persistent issues logging into the My Virgin Media app for several months. Whenever I successfully sign in, I am immediately redirected back to the login screen. Attempting to sign-in again then results in an error pop-up appearing for a fraction of a second and then disappearing. I have already contacted Virgin Media customer service to report this issue, yet the problem continues to persist without any resolution. This has become extremely frustrating and significantly affects my ability to access and manage my account. This issue requires proper investigation and a permanent fix. I strongly urge Virgin Media to investigate this as a matter of priority, as customers should not be experiencing such a long-term problem.
Terrible app for 2020s
Very hard to use app - parts of it were designed years ago and never updated. Any short task will take extra time because of unnecessary long loading screens. It’s almost impossible to setup up direct debit as every time you need to copy your account details from banking app VM app will reset information you already entered. App stuck somewhere in 2015
Terrible
Very frustrating experience with the Virgin Media app. It is already difficult to get through to customer service, and when you finally manage to speak to someone, the chat suddenly becomes inactive or disconnects while you are still trying to resolve your issue. It feels like the chat is being closed at the most inconvenient time, leaving you having to start the whole process again and repeatedly provide your details. Customer service should be easier to access, and customers should not have to waste so much time trying to get help. The app and customer service chat need significant improvement.
Poor app
Difficult to log on and navigate. Took several tries, going round in circles, before getting to the right page - only to be informed Virgin could not process right now. Waste of time.
horrific doesn’t work at all.
can’t login no matter what i do. just crashes constantly for months.
What’s going on
Why can’t I just sign in to my account all that keeps coming up is sign in to VM O2 I just want to sign in to my VM account
Never move house with them!!
We have phone & broadband, all works well until you move house. They changed our home number even though we are in same village and they said they would port it. 3 weeks, 3 calls later, including one by the installation engineer and still no porting of the number. Also closed the account and opened a new one despite no changes and the home move team telling me everything would just switch over, now can’t get into the app for the new account as says email is linked to another account (the closed one!!). When you do get through to someone it is clearly not a UK based call centre as you can’t understand what they are saying (low sound) and they struggle to understand you. Still nothing sorted and promises of call backs but nothing ever materialises. They are hopeless.
Rarely works well
I have rarely had to use the app but when I do it rarely works well. The biggest issue is logging in, where I have had to redo my password a number of times because it doesn’t recognise it. Now, I’m wanting to look at the bills and the system, after one attempt, tells me that I’ve tried too many times. Just for the record, the browser stores my password. I’m currently out of contract but when looking at the future, the futility of the app, website and AI customer service will have me looking elsewhere.
Can’t handle passkeys
I have a passkey set up for my account which works fine on the browser however the app is unable to verify it. If I try to log on by verifying an email, the act of checking the email sends the app back to the start.
Rubbish
This app is a waste of time , It's never been the same since it merged with 02. I have never ever been able to sign in since the merge.
Never again
Their AI chat bot Is awful! Their services are over priced and the internet dropped every time there was heavy rain. You can’t speak to a human for anything. Never going back
System of communication is broken
This company is beyond imagination awful service unable to understand basic problems get cut off without advice written to the CEO STOTTS twice first letter returned not opened 2nd letters addressed to new Manchester customer services no reply got on to the customer service which appears to be off shore pleasant enough people when you can understand them still have the same problem NO ACCOUNT NUMBER without I can not do very much told it was going be sent to me by post instead I got two identical letters with the same info but no account number sadly all these companies are work via an app which are not transparent and when things go wrong they stay that way
My Virgin Media Account FAQ
- Is My Virgin Media Account free?
- Yes. The app is free, in all 1 country it sells in, and it sells nothing inside it.
- Does My Virgin Media Account have a free trial?
- No. None of its offers (GB) come with a free trial.
- What are the best alternatives to My Virgin Media Account?
- My O2 - UK Offers, Data, Bills (4.5 from 508,610 reviews), Octopus Energy (4.8 from 282,061 reviews) and My Sky (4.6 from 256,739 reviews).
My Virgin Media Account download
Last updated 14 days ago.
My Virgin Media Account sells in 1 country. It was released 13 years and 4 months ago, on 3 Jun 2013. It holds a 4.6 rating from 87,746 reviews.
Supports 1 language: English.
How much does My Virgin Media Account make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.