My BT
Essential update
How much does My BT cost?
Prices are current as of 9 Oct 2026.
My BT has no in-app products on record in the United Kingdom.
10+ alternatives to My BT
| My BT |   My O2 - UK Offers, Data, Bills |   EE: Mobile, broadband & tech |   My Sky |   EDF UK |   Tesco Mobile |   E.ON NEXT |   My Utilita |   OVO Energy |   British Gas |   Anglian Water MyAccount | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.0 | 4.5 | 4.6 | 4.6 | 4.6 | 4.6 | 4.8 | 4.4 | 4.6 | 4.5 | 4.8 |
| Reviews | 121K | 509K | 425K | 257K | 190K | 136K | 51K | 27K | 18K | 15K | 5.1K |
| Released | 2015 | 2009 | 2012 | 2014 | 2011 | 2013 | 2021 | 2018 | 2013 | 2023 | 2024 |
My BT reviews
4.0 out of 5, based on 121,261 reviews.
What they complain about
- Keeps logging you out constantly
- Speed test feature is broken
- Very slow and frustrating to use
- Bills section has display errors
Not good
Not the best WiFi app in fact probably the worst I’ve had slow always resets when I’m halfway doing something . Poor for BT . But it is a British based company so what did I expect.
Updated review onnew app
since the new app was launched unable to test my speed of broadband, seems to take ages to load my details - hopefully it will improve - update: speed test not working app is on reality a way to get you to sign up to more by products
Keeps logging out
The app will no longer stay signed in, this is the case on my iPhone and iPad.
The app gets worse with every update
Where do I start with this app? It constantly logs me and resets my pin so that I have to go on the web to log in. I now can’t seem to access the parental controls which don’t seem to use my password so god knows how I can control my kids access now. Every month they do something to this app so you can’t find anything and nothing works. It was better a year ago and now it’s virtually useless.
Ken
Consider this app as useful but it’s full of endless faults. If you check your Wi-Fi signal mine always comes back as very poor. BT should have resolved this issue by now. Prior to the last few updates it always used to work find
Speedtest
The speedtest part of the app no longer works on any of my devices.Is it me or something else?
Awful App
I am logged into the app, trying to get parental settings set, everytime I try it tells me to download the app! I am on the app already so how can I download it again. Going in circles. Least user friendly app I’ve encountered
Useless
I got notification today that bill was ready. Went into app and had to re log in twice! When I try to view bill it’s says it’s downloaded but I have no clue where it’s downloaded to. Tried calling customer service - 20min wait!! We are in 2026 - how hard is it to view a bill??
Latest update fails for bills section
The bills section on the app displays the months in the wrong order and it is eternally locked out of the latest bill! Any user testing on this…I guess not!
Hopeless
Absolutely useless. I have to login repeatedly and can’t get anything done. All I wanted to do was buy more data. How can a telecom provider be so hopeless at telecom. Shameful.
Has Potential But Current App Underwhelming
The app has potential, but since latest update it keeps logging out and requiring to log back in and set up your PIN again. It does this frequently. It keeps forgetting your router and “internet” setup in the process so realistically it’s just a glorified app for checking your bill and checking out BT services which can be done on a browser with more efficiency and stability.
Hub manager
Every time there’s an update, why why why does it require antiquated logging in again with antiquated passwords?! It’s so so frustrating, plus you then have to start from scratch providing a new PIN and activation of Face ID!!!!! Lost count of the number of times this constantly needs resetting. Also, there’s indeed a nice handy link to “HUB MANAGER” but again it acts like you’re starting from scratch and tries to get me to set up my hub!!!! That was done years ago - I simply want to VIEW my devices, who’s connected etc, from the simple hub manager (which was once excellent and easy). It’s sad that these updates are done by supposedly IT whiz kids, yet every single time, they cause more problems!!!! I’m patient but this is testing me now. Really disappointing BT. REALLY disappointing.
Unbelievable BT is still in business
App just doesn’t work. Log in and it immediately keeps logging me out. Tried deleting app and re installing. It’s the same every time I try to log into the BT app. Takes forever, is frustrating and it’s full of bugs. For the love of god, just develop tools that work seamlessly for your customers! It’s 2026, not 1996. Get with the times .
Can’t get it to work with IOS 26.5.2
Logged on, set up a pin but it keeps asking to log on again and again, except for the pages that say network failure. Maybe the problem is not the app?
Authentication Issue
There is an authentication issue when trying to view my outgoing calls via the App. If I want to view them via the Website, that works fine; the authentication token is correctly passed to the outgoing calls screen and I can see my calls. If I try exactly the same thing via the App, the authentication token does not get successfully passed to the outgoing calls screen and it asks me for my user name and password which it then fails to accept despite both being correct. There are two issues here. 1) The App should accept the authentication token sent to the outgoing calls screen. 2) The correct user name and password should be accepted by the outgoing calls screen in the App. Both these issues mean that I am unable to use the App to view my outgoing calls; I am forced to use the Website.
Dreadful app
Slow, buggy not at all intuitive, frustrating - generally poor. An all round sub standard customer experience.
Garbage
As a brand new customer I am flabbergasted at the uselessness of this so called help and assistance app. Constantly logging us out, over two hours ‘connected’ to support.
Terrible
Come on BT, your app has been useless for months now. I can’t check my broadband speed, bills or what package I have cos the apps not working at all!!! Atrocious!
App bug WiFi control list
WiFi control listed devices don’t update until one closes the app then reopens.
Constant crash
Hardly ever able to log in and constantly resetting my password worse service ever
Keeps breaking
App loses log in credentials on a regular basis and control groups disappear - resulting in 24/7 internet being available , quite clunky and lots of devices now come up as unknown , where as is the past it showed the device name
Good luck with this one
Every month a loop of doom trying to log into the app. BT… get it sorted it is awful!
Poor beyond belief
How can a tech company have such a shocking website and app. Always logged off. Always needs a new pin for faster sign in next time. Website won’t load. App is slow and doesn’t load.
My BT FAQ
- Is My BT free?
- Yes. The app is free, in all 1 country it sells in, and it sells nothing inside it.
- Does My BT have a free trial?
- No. None of its offers (GB) come with a free trial.
- What are the best alternatives to My BT?
- My O2 - UK Offers, Data, Bills (4.5 from 508,610 reviews), EE: Mobile, broadband & tech (4.6 from 424,774 reviews) and My Sky (4.6 from 256,739 reviews).
My BT download
Last updated 1 month ago.
My BT sells in 1 country. It was released 11 years and 3 months ago, on 29 Jun 2015. It holds a 4.0 rating from 121,261 reviews.
Supports 1 language: English.
How much does My BT make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.