Hertz Rental Car, SUV, Van
Rent-a-Car: Airport or Local
How much does Hertz Rental Car, SUV, Van cost?
Prices are current as of 9 Sept 2026.
Hertz Rental Car, SUV, Van has no in-app products on record in the United States.
10+ alternatives to Hertz Rental Car, SUV, Van
| Hertz Rental Car, SUV, Van |   Enterprise Rent-A-Car |   Avis - Car Rental |   World of Hyatt: Book Hotels |   SIXT rent, share, ride & plus |   National Car Rental |   Getaround - car rental |   Budget – Car Rental |   Carla - Cheap Car Rental Deals |   Amex Travel |   Alamo - Car Rental | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.8 | 4.9 | 4.7 | 4.9 | 4.8 | 4.8 | 4.6 | 4.6 | 4.5 | 4.9 | 4.9 |
| Reviews | 548K | 838K | 479K | 324K | 301K | 240K | 124K | 80K | 73K | 33K | 26K |
| Released | 2019 | 2015 | 2009 | 2011 | 2008 | 2013 | 2012 | 2012 | 2016 | 2025 | 2018 |
Hertz Rental Car, SUV, Van reviews
4.8 out of 5, based on 548,041 reviews.
What people like
- Booking process is quick and simple
- Staff are helpful and professional
- Prices are often cheaper than others
What they complain about
- App crashes when updating driver's license
- Camera feature for check-in is broken
- Support calls go nowhere or fail
- Website and app do not sync
Great Rental Company
other great experience with Hertz! This was my third rental with Hertz, and once again, everything was smooth and easy. The vehicle was clean, reliable, and ready to go, and the rental process was quick and hassle-free. I really appreciate the consistently great service and will definitely continue choosing Hertz for my rental needs. Highly recommend! 🚗✨
Car rental change
When trying to make a change to the car rental reservation, it forced me to cancel the Car Rental. When I went to get it back, the car was gone.
Leasing options
We often rent for more than a month and would be helpful to have short term lease options clearly available on this app.
Limited Selection on Pres Club
No selection of cars
Poor service
Asside from being out of vehicles even though people had reservations, I topped off the tank two blocks from drop off and was charged for two gallons of gas.
Rentals
Best car rental I’ve ever used been with them for over 30 years
Absolutely Useless App
Shows cars of all types as available to rent and reserve at all locations, so you make a reservation and arrive at the hertz location only ti find the place you reserved the rental is not even open at that time, or is completely sold out, or don’t have the car type/size/fuel type you reserved - all of these are liable to happen because the app allows you to complete your reservation no. matter. what. What is the point of this app/reservation system?
CEO
Be careful of the prepay being automatically filled in as the first choice.
Rate change
Step away for 1 hour came back rate increased $20, and pay now not available.
Nearly impossible to pull Hertz Gold discounts
Hertz’s various online platforms do not coordinate with each other. I receive an email offering a promo. I click on the link, which takes me to the website, not the app. It shows the discounts “applied” but when I fill in all the info, clicking “search” does NOTHING. So I finally gave up and went to the app, which only shows my AAA discount. When I called customer service, after fighting my way through AI, I got hold of an offshore rep who couldn’t do anything. He said if I didn’t have a promo code, he could book me only at full price. He could not transfer me to anyone who could help. Well, Hertz gives a link not a promo code, which makes me want to reread Catch 22. Hope Hertz’s margins are improving and the C suite is getting full value for their options, because their customer service is sliding rapidly downhill. Hey, how about a US based rep you trust to fix problems for customers?
Easy booking and great price
Booking only took a few minutes and it was half the price of the apps I was comparing. Nice that you can add and remove options so easy and they don’t push add ons too hard. Thought the pre paid gas wasn’t a rip off like my other options
Hertz hurts now
Gold member deleting after poor experience over multiple trips. App does not reliably connect to reservation system. Booked and paid in advance, but they didn’t have a reservation when I arrived. App did not accurately support reservation change for longer stay. Very long waits to get out of rental lot on two occasions. One of the receipts was indecipherable, such that I had to get reimbursed based on my credit card statement.
Check in function doesn’t work
Tried repeatedly to us ap to check in but does not work
Bad Check-In Experience
Pretty bad check in experience, it’s an absolute wonder how this got pushed to production. The function of taking pictures of my license and a selfie is pretty broken. There is no button to capture the photo, instead what happens is that the camera view is running live as if I was taking a video, zero indication on what you’re supposed to do. You have to guess where the target borders are because there are none shown on screen to line up your photo and then click the exit button at the top left corner. Also once checked in your reservation does not save at all. So every single time you want to see your reservation you have to put in your confirmation number which is incredibly inconvenient.
The Hertz app does not allow me to select drop off date!
The app is going crazy, not intuitive. I select the pick up date and the the drop off date automatically changed to be the same as pickup date! I could not change it on the mobile app interface.
Car Brand
I do not like KIA’s! Why have you gone overboard on these cars. Off brand for Hertz. I will switch if you don’t.
Filthy Facility
I rented a car from this Hertz facility and the car was absolutely filthy when I picked it up. It was not washed and had all kind of filth on the inside of the windshield. I say something to the clerk when I returned the car and his comment was “we are not a car dealership”. Totally dissatisfied with this Hertz facility and I would avoid at all costs
Annoying complicated sales pressure
Tons of steps just to book a vehicle. Repeated scare tactics like using the words, “I’ll take the risk” instead of just letting you decline coverage because you have a good cc. Then even after you’ve declined it, they pop up a last ditch effort to scare you again just before booking. They also auto-check the box asking for junk email. No mention of things you want though, like pre selection of your fuel option or direct-to-vehicle pickup.
Updating Drivers License
Couldn’t update my DL information online. It said my DL number was attached to another account. Yeah. It’s attached to mine. Had to endure AI and endless hold to speak to an offshore agent so I could give them the exact same number. Waste of time. Fix your website.
Rockstar
Kathy is The Best
Hertz can do better
Sometimes , Hertz can be so disappointing
Not best
Cannot modify booking with points use. Still a few bugs
Presidents club big dealI…not
They said we promoted you to the President’s club. Pick any car you want. And then they gave me a choice of 25 black minivans, when I’d paid full price in advance for a Mercedes SUV. When I complain, they explained there were no other cars.
Bill Ferguson
Julie the mgr at Missoula Hertz is a phenomenal representative for Hertz. I’ve rented 4 times in the past few months and has always been extremely accommodating with my requests . Keep up the great work Julie
Military Discount
I am requesting the military discount and rewards I am entitled to. I have rented from your company twice and have yet to receive either the military discount or any rewards for my rentals. I expect this issue to be addressed and corrected promptly. I have given your company two opportunities to get this right, and I can assure you there will not be a third if this is not resolved.
Wont add trip
I try adding my trips booked through expedia and it wont add the trip onto my app.
Checking process needs work
When I checked in for the first time it asked me to take photos of my ID and myself. Camera process of taking pictures needs a major work. Things are just not working as they are supposed too. The selfie camera is flipped, when going to a camera mode it switches to a live view and then adds borders for ID or Selfie while picture has been taken already.
Jackie
Good customer service!!
Every Time
EVERY time you update this app, I have to login AGAIN. It’s absolutely ridiculous. Says a lot about the organization
No support via app.
Can’t book a car for two days already due to error CTE-3 . Tried to call , no answer or not existing number. No any data or contact details of technical support
All good but oil
After 100mi I had to refill oil. It was challenging to find out the right version of the necessary oil to buy at the gas station. Normally I would expect rental cars to be mantained accordingly so that customers don’t have to deal with such things.
Hertz Fiumicino
Hertz service rep Leonardo at Rome Fiumicino is always so professional and helpful. Always service with a smile!
Horrible captcha
Impossible to login
Servicio caro
Están las rentas más económicas en la web que en la app
Good with some gaps
The app has improved but there is still misleading info about insurance saying you are paying full coverage 100 percent then having pressure to buy more at the desk. Also modifying is clumsy. It’s more like restarting than modifying.
Thank you
Very easy and very simple and I appreciate it so very much thank you
I carry my own rental insurance because I rent cars frequently!
The app won’t let me disable the extra insurance for some reason and I specifically pay extra for rental coverage with my current insurance company and I don’t trust these add on insurances. Furthermore I shouldn’t have to pay them!!!
Error en el App
Me da una opción de registro de llegada pero al momento de solicitar actualizar la licencia el app se congela y no permite avanzar
No option to compare
No option to compare between locations. Hence forced to use Expedia
Perfect
Help me through every step on the way and never gave up on me or hung up on me when the time seemed difficult and it got frustrating. They continue to push through and make sure I got the vehicle that I was wanting. Thanks again hurts you’re the best.
Flaky at best
Be careful with what you select. App changes your selections without notice.
Terrible app
Names for airports out of date and help area very frustrating.
Review
Emails pestering you to check in, click check in, blank page in app, 10/10 experience
Hertz Rental Car, SUV, Van FAQ
- Is Hertz Rental Car, SUV, Van free?
- Yes. The app is free, in all 20 countries it sells in, and it sells nothing inside it.
- Does Hertz Rental Car, SUV, Van have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Hertz Rental Car, SUV, Van?
- Enterprise Rent-A-Car (4.9 from 838,446 reviews), Avis - Car Rental (4.7 from 479,135 reviews) and World of Hyatt: Book Hotels (4.9 from 323,568 reviews).
Hertz Rental Car, SUV, Van download
Last updated 1 month ago.
Hertz Rental Car, SUV, Van sells in 20 countries. It was released 7 years and 5 months ago, on 9 Apr 2019. It holds a 4.8 rating from 548,041 reviews.
Supports 1 language: English.
How much does Hertz Rental Car, SUV, Van make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.