Enterprise Rent-A-Car
Rent a Car at 9,500+ Locations
How much does Enterprise Rent-A-Car cost?
Prices are current as of 12 Sept 2026.
Enterprise Rent-A-Car has no in-app products on record in the United States.
10+ alternatives to Enterprise Rent-A-Car
| Enterprise Rent-A-Car |   Turo — Better car rental |   Hertz Rental Car, SUV, Van |   Avis - Car Rental |   SIXT rent, share, ride & plus |   Getaround - car rental |   Best Western to Go |   Budget – Car Rental |   Carla - Cheap Car Rental Deals |   Rent a Car・Cheap Rental Cars |   My Flexcar | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.9 | 4.9 | 4.8 | 4.7 | 4.8 | 4.6 | 4.8 | 4.6 | 4.5 | 4.7 | 4.5 |
| Reviews | 838K | 915K | 548K | 479K | 301K | 124K | 118K | 80K | 73K | 3.9K | 984 |
| Released | 2015 | 2012 | 2019 | 2009 | 2008 | 2012 | 2009 | 2012 | 2016 | 2022 | 2021 |
Enterprise Rent-A-Car reviews
4.9 out of 5, based on 838,446 reviews.
What people like
- Customer service staff are super friendly
- Booking process is fast and easy
- Great value for loyal customers
What they complain about
- Currency options are missing or wrong
- App crashes and feels very glitchy
- Pickup process is slow and frustrating
First time
Never rented a vehicle. We are excited to try out Enterprise.
Avis is better
I had an important travel and I booked a car with Enterprise for the first time after nearly 5 years. Till I went to the counter they didn't mention anything and after going there they said I'm on their Do Not Rent list and they cannot rent the car. No explanation, no way to resolve, just straight up we can't rent. In a time of urgent need they didn't give me car and they didn't let me know earlier as well. Why didn't their stupid system, not notify me when I'm making the booking a month before my travel date. Since they didn't give me any reason also, after much thinking, the possible reason I found was that I booked with them 5 years back using a friend's promotion code, that's the first time I ever booked a rental car and didn't know it wasn't allowed. When I went to counter on that day they informed me that and didn't give me the car, and I'm ok with that. But putting me on Do not rent list for 5 years is insane. Never renting from them again. I always rent with Avis and never had any complaints.
Save button
Would be nice to have a save button when selecting a vehicle. Had to cancel twice to update something on my profile. Very frustrating.
App has been toggling for days
This app has been toggling everyday. I’ve uninstalled it and reinstalled it. It doesn’t work at home or even in the Enterprise building.
The app is ok but doesn’t work as it should all the time
Books cars easily however it is still glitchy. For example, the check in process rarely works. Often gives error message that the session has timed out despite only just starting the check in process.
Love this location
Love this location. Fast fun friendly kind considerate
Unreliable
Only true information you get is points balance. Making a reservation on it means nothing. You will go and not find your rental to check out. You have to call before going for your rental anyway. You are not guaranteed a rental just because you received a confirmation! UNRELIABLE
Bad app
You guises app needs to be updated it’s slow and seems to be from 2017 in store is great though
Reservation process
Vehicles rented in the past only required a phone call. Current online procedure shows the agency is closed on the return date for a one week rental. This is a recurring rental over the past 5 years. The rate has tripled.
Functional errors
Ok it allows you to book a car. 1 star. It allows you to pick and enter codes +1. It confirms you have the booking +1. BUT. Come to updating your details or booking in, functionality is poor. Post codes only allow numbers, difficult to confirm details is a big one but other bugs too. Ends up meaning wasted time when picking up car.
Deric Harris
Location very professional
Can’t login as a enrollment
I’m an ember member and I’m having an issue logging in
Good app but no Canadian currency??
Can’t find anything for changing the currency?
Can’t reach a human
Cant reach a actual office location human
App
For some reason the app doesn’t give vehicle details like features the vehicle has but website does. If I’m taking the time to download an app and use it, when I could really just go to the website that has more features, it makes me want to delete the app.
Servicio
Rápido, profesionalidad y buenos precios
I am so frustrated
I have been trying to rent a car for weeks I book they call me an cancel it everytime an when I go to the location they always deny me even if there yard is full of cars it’s starting to be really frustrating I have been trying this for WEEKsAn no one is ever friendly about it I have spent money to come pick up my reservation and just to get there and they deny me This is the third time with me trying to write this review!! I was denied my rental by the north Myrtle Beach location. Everyone inside that building was very rude and had not a word to say to me after I tried to get the lady to explain to me why I could get the rental I needed and had already booked. The only thing I was told was that I rented a car before from enterprise and never returned the vehicle but no damages were reported . I was on the phone with my mother at the time I came in I let her try to speak with them they wouldn’t I even told the lady if that was the case then why hasn’t the police been called to have me arrested. They just got quite I asked for a proof of she told me to call customer service. I stayed there called them they said they had no records of what she was talking about in their system I tried to have her talk to representative she refused. The mad me feel terrible. I only needed the vehicle to make it to work because my vehicle need repairs as usual. I walked away from the office and I went to the U haul place no problem I was given almost the largest one they had my only option I didn’t care. Had to use that to drive to work daily it was terrible an the cost ended up being outrageous. I ended up losing my job my, I was the assistant manager for zips, I lost my girl, my home and my car never got repaired. I constantly go through this same cycle. Constantly right now I’m 28 years old I’m having similar issues with my vehicle as usual. I just lost my girl and we were so compatible she was happy I was happy with her. But it just all of sudden it like a cold wind hits and it nothing I can do about it. I don’t even get and understanding it almost like I have mark on me and if she doesn’t move she would have one too. It’s always the same exact way around the same time I just lost another job I almost got fired for getting something to drink and was talk to in front of employees very rudely by my supervisor even though I work really hard at every job I got.i was let go because my boss changed the schedule i woke up to a text saying I was supposed to be the there earlier I apologized let her know that I would be on the way she said it fine i didn’t have to come in she had someone there to cover it and was told just to come in the next scheduled day I said ok got to work was fired as soon as I punch in she say she let me go because I was a no call no show I didn’t say a word I just left out the door. I give it to God because I know he sent Jesus as my savior. Down here there is some serious cyber bullying going on
Currency displayed is GBP
I’m in Canada idk why i’m getting prices in GBP and dont see an option to change that as well
Disappointing
Super slow, and although I authorised it x3, in the banking app, my payment could not be processed so I had to accept the more expensive option of paying on collection. Felt a bit like a scam, almost.
Good but still lacking
I almost always have good experiences with enterprise just on some occasions I struggle to get a rental especially when I have to go through National but they do offer friendly service
I only use Enterprise
Hassle free
Cannot cancel
The app doesn't work very well it's glitchy. And it won't allow me to cancel a reservation.
New App is update is terrible
Love enterprise but the new app is awful as it puts all rentals in pounds sterling, including Ireland which should be euro. Can this be updated ?!!! A lot of hassle having to convert
Too many errors
Every time I use the App it finds new ways to crash, fail to authorise or revert to expired rental details. The Enterprise website is no better. The CRM is excellent at sending reminders and links, but none of them enable me to check-in or amend. Pretty much useless.
Confusing
I found the booking process very challenging, the wording used to explain the insurance is not clear. Hopefully someone can explain it to me on collection of the car.
Great service
This location accommodated my Needs for a last-minute truck booking management was super friendly, took care of me and helped me maintain my business. I will continue to rent from this location just for the customer service alone
Don’t accept debit card
I don’t know why they don’t accept debit cards, accept it and ask for a deposit at least
Pick up and drop off
Most times the pick up process can take a long time. With the app you can do pre check in which theory should speed up the process when collecting hire as a percentage of the paperwork is pre done... But rarely makes any difference 🤷🏼♂️
App upgrade consideration
The app should have an option to filter by different currencies depending on the pickup location. The size of the vehicles should also state number of passengers & luggage it can accommodate.
Jays
The best option out there
Love it
The best services
Has a bug
The app is showing previous 2025 rentals on my home page with no way to clear them. I called in and they said it’s a known bug. Here’s the kicker, it’s been this way for maybe 6 months? Support basically said, it’s a known issue, best of luck! As someone who rents a decent amount of cars, it’s inconvenient but I suppose 1st world problems.
Currency change
The apps is ok, but I can’t change the currency…that’s why this app looses 1 star…
Profile Changed
Not sure why but I signed in and there was a new name and phone number in my client profile but my drivers license 🙁 Not sure how this could happen but corporate or the location can’t help. I can’t even rent a car until it is resolved.
Car hire was awesome but the policy on PCN notices….
I recently hired the enterprise car and overall their services were excellent. But after almost a month, I saw couple of debits in my account and when I enquired about the charges, the customer service team said that probably their administration fee for PCN notices. Even the charge was too high for the admin fee as compared to the PCN. Still, after 6 week’s later, I got no such notice from the respective department. And the important thing is that they mentioned in the agreement that in case of any traffic violations, I have to pay the administrative fees and there is nothing mentioned about the amount of such fees. I will think twice when recommending this to my friends and family.
Absolutely over it with Budget and Avis! Enterprise is FAV!
Twice now, Enterprise Rent-A-Car has come to save the day! I’m an EXTREMELY LOYAL person/customer and it’s pretty hard to get me to switch, whether it be a hotel chain, grocery store, airline etc. but I am over it with Budget/Avis. Bye now! Move over! It’s Enterprise from here on out! Props to the team at SNA (Orange County/John Wayne).
They are bunch of frauds
The Ilford, London branch did not refund my security deposit, kept bouncing off my support requests because they assumed since I am a traveler I will be out of the country soon so delaying will let them get away with it. Hope I will soon make them regret their assumptions.
Güzel Servis
Teşekkür ederim çok güzel servisiniz var👍
Points
I have over 2000 points and use enterprise all the time. Spend alot of money and everytime I go to reclaim and use my points it says this location doesn’t allow? Then which location does? Norwich, Liverpool, Dover, Southampton and Newcastle. None of them allow. Not great
Currency
App is great except that the currency is stuck in USD. I am a Canadian booking within Canada and prices are in USD rather than CAD and there is no option to switch currency in the app.
From a great customer
They always show me love every time I rent from them
Price changed
Started reservation when I got to last step to complete reservation error message unable to complete then made me start over the price changed from $749 to $1300 in sure if that was intentional to get more money for the rental.
Easy to use app
Hand to keep on phone. Easy to use.
Kein Zugriff auf Rechnungen
In der App hat man keinen Zugriff auf Rechnungen. Der ganze Prozess um eine Rechnung zu erhalten (Anfrage per E-Mail notwendig) ist eine Farce. Bei jeder normalen Autovermietung hinterlegt man die Rechnungsdaten im Kundenprofil und bekommt diese unaufgefordert zugeschickt. Stress, um eine Rechnung zu erhalten, erwartet man in Deutschland vielleicht noch von einer Dönerbude, aber nicht von einem Autovermieter mit größtenteils gewerblichen Kunden.
Glitchy
App makes it difficult to select different countries using the first letter to navigate Other than that okay to use
Always Enterprise
I always use Enterprise. Great customer service every time.
Rents dirty cars with dog hair and bugs potatoe chips no exchange to switch fraud !
Naomi in Novato location and Jon Hirate never switched our car that was filthy dirty also insurance fraud in my rental asking for car that was covered charged my car amber in San Rafael then they put me in do not rent they are unprofessional
One of the best apps ever
If every app is this easier,life will be fun.Your app is as classy as the company.Welldone😄😄😄👍🏽
Great but!!!
Great app great prices but it never wants to accept my credit card details
Hassle
The one time payment option did not work properly and it forced us to go towards registering our card. Shouldn’t be this way.
Enterprise Rent-A-Car FAQ
- Is Enterprise Rent-A-Car free?
- Yes. The app is free, in all 20 countries it sells in, and it sells nothing inside it.
- Does Enterprise Rent-A-Car have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Enterprise Rent-A-Car?
- Turo — Better car rental (4.9 from 915,041 reviews), Hertz Rental Car, SUV, Van (4.8 from 548,041 reviews) and Avis - Car Rental (4.7 from 479,135 reviews).
Enterprise Rent-A-Car download
Last updated 27 days ago.
Enterprise Rent-A-Car sells in 20 countries. It was released 11 years and 1 month ago, on 13 Aug 2015. It holds a 4.9 rating from 838,446 reviews.
Supports 1 language: English.
How much does Enterprise Rent-A-Car make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.