My Telstra
How much does My Telstra cost?
Prices are current as of 11 Sept 2026.
My Telstra has no in-app products on record in the United States.
10+ alternatives to My Telstra
| My Telstra |   My Optus |   Service NSW |   Origin Energy Gas Internet LPG |   myGov |   Everyday Mobile (Woolworths) |   ALDI Mobile |   Emergency Plus | |
|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.2 | 4.6 | 4.6 | 4.5 | 2.3 | 4.8 | 2.3 | 3.9 |
| Reviews | 417K | 288K | 228K | 39K | 5.4K | 4.9K | 1.2K | 522 |
| Released | 2012 | 2012 | 2012 | 2017 | 2022 | 2015 | 2013 | 2013 |
My Telstra reviews
4.2 out of 5, based on 417,158 reviews.
What people like
- Store staff are genuinely helpful and kind
- Network coverage is reliable in remote areas
- Easy to track all your phone numbers
What they complain about
- Recharge features often fail or error out
- Hard to reach a real human for help
- App feels confusing and intentionally difficult to use
- Bugs cause incorrect billing and data display errors
Camberwell Telstra
Owen was extremely helpful and very kind to me when I was having a problem with my email address. He went above and beyond to help me . Please thank him
Frustrated
One of the worst apps in the smart phone era. Highly un-user friendly, complete rubbish. Business number keeps getting disconnected. 2 accounts set for automatic payment, but still get disconnected. App shows account in credit, bills show money owing. Stop sending me paper bills. I’ve filled out the email form several times now. Develop a decent app pls. Try a bit harder to provide a decent coherent modern service. Chat GPT could make a better app than yours in about 5 minutes. probably like many others, If it wasn’t for regional coverage would have changed to other provider many years ago.
EXTRAS
I used to recharge with “EXTRAS” $5 for 7 days. I cannot see that option now.
Miss Y
Credit expired. Trying to recharge using PayPal when no access to internet - no success. Left me in a very tricky situation due to no access to maps. Not first time recharge without access to internet and trying to pay using PayPal has been an issue. Would be great if this was fixed.
Expensive
Expensive service
Al
Great easy to navigate thank you
Shocking service
Service is shocking. The way you can put up people’s phone bills is wrong.
A bit Janky
Your App is not very intuitive…
Pricey
Pricey & a bit limited
Review
Sensational service at Broome Branch. Especially Willow Parker.
Stupid app
Useless app hard to find anything useful
Too pricy
All "deals"" are very expensive
Unhappy with the app!
App didn’t let me recharge my prepaid number and I really freaked out. (It kept showing an error and wouldn’t let me proceed). I also failed trying to sign up for an account - the verification mails wouldn’t come. I luckily managed to recharge on the website.
Excellent app
The Telstra app is easy to use and recharges your phone, as well as keeping a track of all your Telstra phone numbers. If only Telstra could give better plans with more data and data roll over.
App designed to create confusion
The app is designed to be confusing intentionally to make things difficult
On line - no value. In-store, Brilliant
After five frustrating attempts to change an email password via Telstra’s online password change app,including an attempt with Telstra’s rubbish effort at an AI conversation chat, I gave up and went to the Mornington (Vic.) shop. The Telstra tech there fixed the problem and changed the password for me in a couple of minutes. He then tested it to make sure the change went through, and also tested it on my phone. His patience and competence was outstanding. Pity help the Telstra phone and email users as the stores keep closing and in-person assistance and advice is no longer available.
Great till I use web to access emails 😭
Everything is great till I had to log into my email via safari, I’d like to access my mails via app. Possible?
Fantastic service an compassionate
I can’t thank the lovely lady I was speaking with, she was so understanding of my situation and absolutely made my day. Thank you for being so lovely
No testing
Want to see how much you owe? That works. Need to pay? That works. Need to test your network so you can get support? Forget about it. In fact forget about any other functionality outside of usage, bills and paying. It’s clear Telstra’s executives and management do not use this app.
Thoughts
With where I live I have no choice but to be with Telstra as the other companies have poor service here. Telstra may have the best cover but with the regular price increases I sadly think they are losing touch with customers. Those fortunate to compare telcos for cheaper options may have done so already but for those without this option it’s frustrating.
Everything is a pain
Why do you need to have your device trusted all of the time. The “am I a robot” verifications are ambiguous some of the time. I’ve had a credit sitting with Telstra for the last 5 years for a broadband account I used to have but now I only have prepaid phone, why can’t I request a refund through the app? When using the help section it directs you to make contact via phone only, then you’re put on hold for a long time. Mainly Telstra is annoying, app isn’t too bad.
Recharge
Excellent service
I don’t want a stupid day pass
It won’t let me cancel. Frustrating it’s not straight forward
One of the worst apps I’ve ever used
Notifications I get a wrong 50% of the time or a week late and I don’t get notifications for some of the outages that I should get notifications for. I can’t see my bills despite the up being updated to fix that bug a couple of months ago . Basically, the app is just unreliable information most of the time. . It is more of a time waster than anything else . Please do better Telstra .
Almost good
The idea behind the app is great. I love being able to recharge my credit via the app. But since the update, you cannot view the remaining data and call allowance, only the credit you have left. It would be much better if you can see exactly how much data allowance you have left, eg 277.8 mb left. Although since the update, it does load quicker an doesn't crash as often
Love it
Great reliable coverage and service
Invoices
I hate this app - it’s also far too complicated to use. I don’t know why you’ve stopped emailing my statements. I now have to come in here and download every single charge into order to claim my expenses / you’ve made everything so much harder as a result.
Outage impacts recharge
Very disappointed in unavailability of Telstra when attempting to recharge mobile.
Purchasing new mobile
Staff were amazing at Tamworth
Stuck to the marriage
Do not ever have a joint account with anyone . Not even a nominee !!! It’s a cancer you can’t remove !
Not user friendly
Not sure why they make it difficult to find the recharge bit, should be more obvious. Their prices are too high as well
T
In a one word “Incredible”
Paid for recharge did not recharge
Paid for recharge on the 28th August-today the 6th September and cannot makes calls-asvised to recharge-try speaking to a human to correct the fault. Fail Telstra-useless and will be taking my business elsewhere
So you expect me to go to store and get it when I have a app
Why I'm I not able to buy a video game card with my credit card why do I need to use point that's really weird
Ripped off
I’ve got a bill query (have been over charged) but can’t talk to anyone. All phone recordings send me to an App that takes me around in circles. Two days of trying to get help. In frustration I decided to cancel my service altogether and go to another company but still can’t talk to anyone, just tapping away at an App with it’s irrelevant options. So I contacted ‘help’ to find out how to get help and they too struggled with finding a way to achieve the level of customer support I need. Customer dissatisfaction ++++and rising. Sometimes person-to-person contact is the only way. When most companies are setting up their workforce to work from home what are you doing Telstra? Hiding behind an App that doesn’t meet everyone’s needs. Zero stars from me.
No help what so ever
Recharge prepaid service hasn’t worked for a day and a half and no one was able to tell me why or what happened except another issues with your service
Is just ok
Went online to log in. Can’t do it without phone. Number needs to be texted. Eventually when I did get online, could not delete credit cards that were old. A card was being charged that was not set as default. What’s up with that? Very buggy.
My Telstra FAQ
- Is My Telstra free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does My Telstra have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to My Telstra?
- My Optus (4.6 from 288,068 reviews), Service NSW (4.6 from 227,968 reviews) and Origin Energy Gas Internet LPG (4.5 from 39,011 reviews).
My Telstra download
Last updated 1 month ago.
My Telstra sells in 175 countries. It was released 14 years and 2 months ago, on 25 Jul 2012. It holds a 4.2 rating from 417,158 reviews.
Supports 1 language: English.
How much does My Telstra make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.