My Optus
How much does My Optus cost?
Prices are current as of 11 Sept 2026.
My Optus has no in-app products on record in the United States.
10+ alternatives to My Optus
| My Optus |   My Telstra |   Service NSW |   amaysim |   Origin Energy Gas Internet LPG |   myGov |   Everyday Mobile (Woolworths) |   JB Hi-Fi Mobile |   Service Victoria | |
|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.6 | 4.2 | 4.6 | 4.7 | 4.5 | 2.3 | 4.8 | 4.3 | 2.7 |
| Reviews | 288K | 417K | 228K | 81K | 39K | 5.4K | 4.9K | 4.3K | 3.2K |
| Released | 2012 | 2012 | 2012 | 2011 | 2017 | 2022 | 2015 | 2023 | 2019 |
My Optus reviews
4.6 out of 5, based on 288,068 reviews.
What people like
- Very easy to pay bills quickly
- Simple interface for basic tasks
- Helpful staff when you reach them
What they complain about
- Customer support is slow and unhelpful
- Roaming data usage shows wrong numbers
- App updates break key features
App
First time user, played bill in 10 secs , very happy
Appalling app
When you message and the AI connects you with a technician they either use a prompt or AI to respond or it is an AI because it reads the exact same way AI responds. It doesn’t listen to your responses and it doesn’t sound human. Get told things would be sorted by end of day or I’ve got you covered. But it’s all crickets Get told to message my specialist in the My Cases section but there isn’t a way to actually message in the which makes it defunct and useless. Do not recommend
Good
I like the app, it’s easy to navigate and pay my bill. My biggest issue is when there is no wifi I can’t connect to support too see what internet issues are occurring and when they will be resolved.
Love Optus
Excellent
bills, reception
even if you haven't payed your bill you still should be able to see past payments and the overdue one also fix the network it always goes from two bars to one no matter if i deleted the app then reinstall or messed with the modem it's still the same no matter what time it is and sometimes wifi cuts out aswell if it's close to 11pm or later
Optus app
Nice and easy
Another Failure
You are second rate. Lift your game.
Daily usage breakdown does not work on the app
I’m not happy bc the usage breakdown does. It work on the app. It would be helpful to know how I am using all my data as my data just uses up a lot in one day all of the sudden…
Please fix bug in roaming usage display - misleading
I would like to rate with more stars, as the app has improved greatly over the years. However, the ongoing error in roaming usage displayed is unacceptable. When I use the Optus Roaming pass overseas, one error has persisted for a long time and never been corrected even though it’s been reported to Optus multiple times. When I check the status on the daily roaming pass via the USE OVERSEAS tab, the roaming page shows a circular graph and displays xxx.xx MB LEFT. The ‘ MB left’ figure always equates (wrongly) to what has been USED, rather than the daily allowance LEFT ie.remaining. This is not related to normal delays in usage data being updated. This morning, 30 minutes after activation in the UK, the app displays "0MB left 23hr 28min to go" It’s stressful to see nothing is left of the 5000MB allowance just a short time after the pass has been activated while travelling. As the day progresses, the ‘MB left’ value increases consistently with usage! Please investigate and fix, so the customer isn’t given the wrong figure for MB LEFT.
Testing
Still new to me.
Thank you optus
The worker I got over the phone was amazing he went above and beyond I am so grateful to you thank you so much, God bless!xoxo
cant get code when using email
trash
구매내역 삭제
용량 문제로 구매내역 삭제 희망합니다.
Something needs to change
For six months straight I’ve had absolutely dreadful coverage where I live. I’ve talked to multiple help line employees and nothing has changed. Not only is Optus themselves useless but this app won’t even let me view messages on the message us section if I have to come back later or if my data isn’t working. I’ve also missed out on multiple projects and it constantly delays me being able to send out invoices but each time I want to sort it out I have to talk to a robot, then an offshore worker. Now I’m waiting for a call from someone higher up who will likely also be offshore. With all the massive issues Optus have causes nation wide lately they need to do much much better This isn’t good enough
Customer service
Your non-voice customer support replies very slow and doesn't know what to do.
Mr Bruce
Thank you for the extension
They gave away my number after 6 months overseas.
I left to travel Indonesia & SE Asia for 6 months. When I came back, I went to the Optus shop in Tamworth, my home town, I had my Optus SIMcard in my hand. They told me, “Unfortunately you’ve been away for 6 months, & that number now belongs to someone else.” I checked if it’s legal… it’s simply their new policy, & they can do what they want. I tried calling the number to see if I could buy the number from the guy - Disconnected. My WhatsApp & Telegram still run through that number. I don’t know what more to say. It was such a far fetched thing to be let down by. They told me I should have checked their policies before I left. Are you serious? Every time I dealt with them, they behaved like I was the first person they’ve ever heard of to get on a plane & leave Australia. Disbelief is an understatement here.
Good 4G experience
Good experience as a prepaid sim user. Would like to see more data options as well as promotions for long term users like me
Usage tracking removed in Version 10
After updating to Version 10 the app no longer shows your roaming data usage. It has also redesigned some other sections and made them less useful. I wish apple let you uninstall updates because this update is terrible.
Recharging
Easy to recharge however not provided with the information on the tariff - how many texts/minutes are included with each. Only shows the amount of data. This is quite annoying
Great service!
Great app and very easy to use! Awesome coverage and data!
Shrinkflation
…👎 As a casual user, I feel I’ve been robbed, hijacked and more with the recharge pricing. Vodaphone has better prices, I’m switching to them after 30yrs with this mob
Add ons???
Would be a good app apart from the whole time I have been using optus there have apparently been technical difficulties meaning you can’t purchase data add ons? and if you try and do it on the website it just tells you you have to do it on the app. super irritating
Can't check my data usage
I can't check my data usage. Always says error 404, plz fix it thx!
Easy pay
Easy to operate, and options of your late or a little short on funds
Not very helpful
👎🏿
Not working
Since the latest update I can’t get past the T&C page. Accept button doesn’t work. Thoughts??
Average app.
Very hard to change plans when needing to on sim only payg. Also tried to top up another mobile and it would't allow it. Would benefit from a live chat option.
Awesome
High Spectrum with affordable price
Network
Network issue
Consumer rip off
Another example of a company greed using a 28 day billing period so they end up charging 13 months instead of 12 basically conning the consumer. If there was a decent choice I’d go else where.
Works well for us
I’ve been with Optus since I left Telstra in early 2000’s & apart from that one glitch when there was no connection all day - I’ve had not a single issue.
Trash app from a trashy company
The app told me that most of the time my network speed is good. Where is this good speed? When does it happen when I’m sleeping? Sometimes the network check won’t even start let alone register as poor. Optus don’t care about people from the bush, we are losing money from inferior internet, unable to run our business during peak times. Then they have the hide to charge me a late payment fee, for a service which barely works. The Australian government should fine them $100K a day till their service is safe and reliable for Australians to use.
Problems with recharging
My Optus used to be great but lately I have a lot of problems recharging. I’ve paid for two separate recharges and not been able to make calls, send texts or use data. Even though my service screen tells me I have calls, texts and data available. Didn’t get much help from the team on these occasions.
Customer services
Amazing customer service, so helpful and kind people
Did not work abroad, can not cancel my subscription and no customer service 😡
The mobile service did not work abroad even though I had the use abroad option turned on. Unable to cancel my subscription after I permanently left the country. Wrote an email and got no response. Awful experience!!
Room for improvement!
This app would be alright if it could just remember my telephone number. I am forever re-entering my details, receiving a confirmation code and logging in again. Relatively useless in that respect. Data breakdown is useful though. Perks might be nicer integrated into the app.
Customer Service
Best customer service ever, thanks “Ashutosh” for your help.
Payment
Do it like Telstra
Doesn't Work
This app doesn't work and much like everything that doesn't work with Optus they are not that bothered about fixing it. Customer Service in general is poor.
My Optus FAQ
- Is My Optus free?
- Yes. The app is free, in all 131 countries it sells in, and it sells nothing inside it.
- Does My Optus have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to My Optus?
- My Telstra (4.2 from 417,158 reviews), Service NSW (4.6 from 227,968 reviews) and amaysim (4.7 from 80,572 reviews).
My Optus download
Last updated 1 month ago.
My Optus sells in 131 countries. It was released 14 years and 7 months ago, on 6 Mar 2012. It holds a 4.6 rating from 288,068 reviews.
Supports 1 language: English.
How much does My Optus make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.