Hotel Chocolat
Chocolate gifts and rewards
How much does Hotel Chocolat cost?
Prices are current as of 9 Oct 2026.
Hotel Chocolat has no in-app products on record in the United Kingdom.
10+ alternatives to Hotel Chocolat
| Hotel Chocolat |   John Lewis & Partners |   Waitrose & Partners |   Ocado - Online Grocery |   Cult Beauty: Beauty & Makeup |   Hobbycraft: Shop Arts & Crafts |   The White Company |   Sephora UK: Make-up, Beauty |   Space NK | Beauty |   Bicester Village |   myLakeland | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.8 | 4.9 | 4.7 | 4.7 | 4.9 | 4.8 | 4.9 | 4.4 | 3.6 | 3.7 | 3.2 |
| Reviews | 11K | 569K | 124K | 61K | 27K | 8.3K | 7.5K | 3K | 154 | 129 | 9 |
| Released | 2020 | 2011 | 2018 | 2022 | 2021 | 2023 | 2024 | 2016 | 2025 | 2017 | 2024 |
Hotel Chocolat reviews
4.8 out of 5, based on 10,757 reviews.
What people like
- Really easy to navigate and order.
- Excellent quality chocolate for gifts.
- Very secure online shopping experience.
What they complain about
- App crashes and won't let you buy.
- Endless robot checks block your login.
- Blurry photos make checkout impossible to use.
Indulgence
Just the best!
Just use the website
I ordered some chocolates for a friend’s birthday via the website no problem. As I had created an account, I thought I would download the app and use that for the next present I ordered. Couldn’t get past the grainy photo checkbox screen, so I had to abandon it and go back to using the website (which doesn’t require these checks). Pointless.
New App.
The revised app always have me log in again when I go to payment and adds at least 2 sessions of verifying that I’m not a robot. Rather annoying!
Premium choc but basic app with no / poor service communication
App is nice looking. More style than substance. Lets you order products but is hopeless at telling you about order processing and delivery timelines. Could do better, especially when they are at the premium end of the market.
Ordering
Glitch in the page set up was hard to work around but was to sort out in the end
Fantastic chocolate for every day or for a special gift
The chocolate is beautiful in design and taste for special occasion. a gift or an every day pick me up.
Obviously having problems
Finally gave up and checked out as a guest even though I’ve had an account for years
Nearly gave up!
What’s with the very American ticking boxes to actually pay for my order! Pictures blurred and difficult to see and it took several attempts to actually get it accepted. Utterly ridiculous.
Photos
Photos are TOO blurred to see at checkout. Bad experience. Needs upgrading.
App is fine paying not so much
I don’t have an issue with the app particularly. I found what I wanted albeit some of the filters were not great. The problem came when I wanted to checkout. I wanted to pay by credit card and I was offered the pictures to find for security at least 20 times. Ridiculous. Gave up and paid by PayPal but I shouldn’t have had to do that.
Love chocolate
I have used Hotel Chocolate for many years and I am pleased to see the success of this company also the online security they have put in place for the customers first class
Was good, now lousy
This app was working fine, but now keeps forgetting my password. It’s definitely not me. So I have to click the “forgot password” link, get an email, change my password, and bingo, it forgets it. Absolutely rubbish. Please fix ASAP
Good but…
Great products, pleased at discount but charging 95p to collect your order in store is just wrong
Expensive delivery charges
Very Expensive To have to pay £60 to get the free Delivery the items are already dear enough ..
Good enough. But....
The chocolate quality is certainly much better than C**b***s but they keep something a bit quiet: the parent company is Mars, a USA based conglomerate. I'm going to look elsewhere for a small, independent, chocolate maker.
All good
Very good
Hopefully a one off
Usually go instore but thought I would use the app and order by post. Ordered 5x hot chocolate boxes. VIP discount came off as expected so far so good. Signed in….how many crosswalks, traffic lights , motorcycles and buses do I need to tick and oh wait new images come up too and I have to tick them as well!! Several minutes later bingo yes it’s me! Sorry very poor frustrating sign in process. Very good hot chocolate though so I’ll let you off but the app not so good.
Moving forward
The review and improvement of options is commendable but you missed its achilles heel you can still only make one cup at a time it should of been sized for two people do not all live by themselves and having to wait in line to start the process for every individual. Missed opportunity to market a product which would guarantee your market dominance.
Passwords
Fed up everytime logging on my passwords rejected
Payment system
The PayPal system is clunky and the authorisation with my PayPal credit card didn’t work. Why you don’t allow cut and paste into credit card numbers is beyond me. Your risk management is questionable when you have to transfer a number from a card when most card companies allow to copy their numbers on their apps. Common guys, get up with the safer 21st century
Best chocolat
Only Hotel Chocolat it is just the best chocolates by far
Unprofessional
I have used Hotel Chocolat app for many years. The app is now unusable. There’s no update for it so it not that issue. I’m not logged in, so when I do it has given me 18 clicks on a photo of bicycles and traffic lights to prove I’m a human! Absolutely absurd! There’s no point in purchasing they don’t treat you as a human to spend money. The goods I tried to purchase was for a birthday present. Worst app I’ve used in 2026.
First online order - couldn’t work out how to use my 15% off welcome treat
Wanted to order a get well treat for a friend, couldn’t work out how to use my 15% off welcome treat. Felt cheated but ordered gift anyway.
Not easy
Generally love Hotel Chocolat. I tried to access my birthday discount code but it had disappeared. Today it appeared, but nothing happened when I tried to select it! Trying to select a Velvetiser was irksome as I couldn’t bring up the colour I wanted, and had to scroll through the whole lot. Pebble which would have been an option only seemed to have a vegan selection with it? Other, selecting is cumbersome and I found myself going back and forth to find what I was looking for. Where are the bags of cocoa nibs and drinking chocolate (not the Velvetiser ones)?
Best gifts app
Chocolate connoisseurs this is is the best app for you
The app sucks
Asks you to prove you’re not a robot 234 times despite already being logged in. Doesn’t give the free postage over £40 despite being an offer and still tries to charge, and you have the audacity to charge for a click and collect when I’m using my fuel to do what should be free?? Having an actual laugh. Do better.
Kind, bee
Would be much better if you could view the App in landscape on a tablet.
Gorjuss chocolates
Never fails to please when gifting, excellent quality chocolate
Payment options malfunction
Wouldn’t let me pay by credit card, but would let me pay using ApplePay, which uses the exact same credit card???
Chocolate
Chocolate
Completely unusable app
Just downloaded your app to add my card to my apple wallet and on the app I select I’m a member with a card. Then ‘no’ to do you have an online account (although I suspect most of your users actually don’t know whether they do or not, as I’m not sure whether I do). I then go to create an account and I’ve been trying for 5 minutes, quitting the app, changing the password as maybe the page isn’t accepting the one I’ve put, but your ‘register’ button is totally inactive. SO I finally give up and decide to try your website… your burger menu opens and closes right way, and the little person account icon at the top does the same thing!! I tap it briefly see sign in and register buttons but then they don’t stay on screen so no way to select either! Pretty frustrating, and I love hotel chocolate. iOS 26.3.1, iPhone 17. Please fix these issues!!
Choccoo
Too good to be true yummy
App crashes
App keeps crashing, allows you to add to the basket but not purchase
Quality Product
The Hotel Chocolat app is really easy to navigate. The products are clearly displayed and it’s effortless to order from the products that are listed.
Does not work
Never worked in the year I've had it can't order, won't let me add to basket
Hotel Chocolat FAQ
- Is Hotel Chocolat free?
- Yes. The app is free, in all 3 countries it sells in, and it sells nothing inside it.
- Does Hotel Chocolat have a free trial?
- No. None of its offers (GB) come with a free trial.
- What are the best alternatives to Hotel Chocolat?
- John Lewis & Partners (4.9 from 568,544 reviews), Waitrose & Partners (4.7 from 124,209 reviews) and Ocado - Online Grocery (4.7 from 61,023 reviews).
Hotel Chocolat download
Last updated 6 months ago.
Hotel Chocolat sells in 3 countries. It was released 6 years and 3 months ago, on 30 Jun 2020. It holds a 4.8 rating from 10,757 reviews.
Supports 1 language: English.
How much does Hotel Chocolat make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.