Virgin Mobile UAE
Get your SIM within 60 minutes
How much does Virgin Mobile UAE cost?
Prices are current as of 9 Sept 2026.
Virgin Mobile UAE has no in-app products on record in the United States.
10+ alternatives to Virgin Mobile UAE
| Virgin Mobile UAE |   e& UAE |   du |   SEWA |   Prkn |   CAFU Fuel & Car Service To You |   RTA Dubai |   ADNOC Dist |   Smart Salik |   TAQA Distribution |   Etihad WE | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.5 | 4.7 | 4.5 | 4.7 | 4.7 | 4.6 | 3.5 | 3.3 | 1.9 | 4.2 | 2.3 |
| Reviews | 24K | 518K | 353K | 26K | 24K | 14K | 5.4K | 2.8K | 1.5K | 1.3K | 6 |
| Released | 2017 | 2014 | 2012 | 2013 | 2019 | 2018 | 2011 | 2015 | 2014 | 2015 | 2014 |
Virgin Mobile UAE reviews
4.5 out of 5, based on 24,121 reviews.
What people like
- Staff like Joanne and Haya are fantastic
- SIM delivery can be surprisingly quick
- Network service itself is reliable and good
What they complain about
- App crashes and refuses to load properly
- Support gives generic answers and ignores issues
- Login fails or logs you out constantly
Great service & advice
So much easier, so much help from Zeeshan in Mirdif store, made happy & my partner, thank you so much!
Can never log in
Terrible app، me and so many others simply cant log in. Visited many pop up virgin stalls for help and even they cant get in and say its a known problem. Come on Virgin، wake up and provide a proper service. We cant top up our credit and have to hop from wifi to wifi. Terrible service
Unstable
Sometimes have to re-install the app from an app store, because of its instability. Say I try to attach a photo in a chat with support team, - the app just stops working (not always, but often). In other cases sometimes too...
Poor App
Needlessly slow, bloated, and difficult. Virgin has a good service but the technical aspects are poor
Horrible service and no understanding
Very disappointing experience with Virgin Mobile. My entire monthly data was consumed within minutes while I was not even using my phone. I was driving at the time, and this has never happened to me before. I am fully aware of how data usage works and I keep my settings controlled, so this situation makes no sense. What’s worse is the customer support. Instead of properly investigating, they kept repeating generic answers like “your data was used normally” without providing any real explanation or proof. I was also told my case would be escalated, but no one followed up. It honestly feels like they don’t take customer concerns seriously. As a long-term client, I expected better transparency and support. This experience completely broke my trust.
Dr Samer
Great service and great team
Such a clunky app
Poor and clunky app
Difficult to use
Very have to navigate and heavy to pay services already have
Country selection not working
The screen for selecting a country won’t scroll so all countries starting with the letter N or later are impossible to select.
Home delivery of SIM card
Excellent service and options. Did the 60mins delivery option and cannot believe how efficient and quick the service was.
Broken
Update has broken the app, can’t select one country calls anymore. Support is utterly useless in resolving the issue promptly.
It is so bad
I don't understand why the rating is so high. Almost everything I try to do in the app does not work. Very bad support also.
Frustrating to use
Barely ever loads and constantly logs you out when it does. Super frustrating app
24/7
Virgin is the best provider network in the uae😍 Thanks from Pastor Richmond LiveGooD Dubai
New update review - Roaming feature
Poor, now it doesn’t feel as smooth and easy, clunky and doesn’t actually load properly to buy the pack
Still bad
Application works super bad To long download, stuck, lags, everything Every time need to reboot, I even can’t update my ID during whole day in app I don’t have time to search and go to the store
Customer support
It might respond faster than in a week.
Haya amazing
Haya is the best. Ninja fingers! Did both my wife and i’s phone at the same time!
The app is the worst
Takes about 10 minutes to just get past the landing page for you to find out the app has logged you out and then another 10 minutes to log in.
.
every time saying error,i cant sign in
1) unstable 2) scanner works bad
Make it work better! Except for the fact that it shuts down by itself, every time I have to scan my id the scanner wouldn't work from the first time and I spend days to finally do the job. :( I already tried to re-install an app and change the phone I use. Wouldn't help. Thanks support team.
Tourist
Very quick and positive response with my issue. Resolved. Thank you.
my mobile data is gone
this stpd app took my ulmtd internet and gave me 5 gb
Buggy app and not customer focused service
After 9 months of use I saw so much problems, so the final decision was to try another mobile provider. Customer support is extremely slow and there is a mess inside - different people provide totally contradictory responses. If you upgrade phone with esim, you have to visit the office to move esim to the new device.
Amazing customer service skills !
I would like to personally thank Haya, who helped me with my issue. She was super professional and knowledgeable. Everything was explained to me clearly. Amazing !
Privacy compromised
My email address was used to create an account without my permission. I am not the account holder and I do not live in the UAE. I have repeatedly contacted support to have my email address removed from their system, but the issue has been ignored. They are sending me monthly bills and personal data for a customer who is not me. This is a privacy violation.
Virgin App needs a quality review
1) after the splash screen, can wait up to 2 minutes for anything else to appear. This problem has affected other users 2) when asking for SIM to be delivered. It shows 20 min to delivery for 45 mins 3) SIM delivery is cancelled by system after 45 mins 4) when ask on chat box why cancelled. Get error message “Error desk 400100 this ticket is not assigned to a bot” 5) when ask over chat why was delivery cancelled. Just get message: try again and let me know if SIM does not arrive 6) phone number by sim delivery driver (800 744 72) when called, a recorded message says “this number has recently changed…”
Excellent Service
Good afternoon, I was served by Mel Richard and Majid. Excellent service. Fantastic service brilliant service well done virgin. You should be very proud to have stuff like this. Thank you very much👍
Worst app ever
Terrible app and UI, was terribly rated they must have bought fake 5 star reviews
SIM card
Wynsdee helped us with our new sims and was extremely helpful - the virgin kiosk outside the mall was not very helpful at all. They need more training in customer service for sure.
Not working
Doesn’t load. And no updates offered in the App Store.
My virgin journey
If it hadn’t of been for Joanne to show me step-by-step what it is that I need to do in order to stay on track with the app, my wallet and all the small tech aspects which are easy for many, but super difficult for me, I don’t know where I would be! Not only is she gracious, but she’s actually fun and she is the kind of person that has me wanting to get into the car and drive all the way to Mato Mall to meet her because she is pleasant and explains everything that I need to know in order to make my Virgin journey, a smooth one. Please promote her and give her lots of money, she deserves it!
The customer service is nonexistent
Virgin Home internet is cheap and as long as you don’t have issues, you’re ok. As soon as there’s a problem, they have scripted messages about how sorry they are and know how frustrating it is, but actually do nothing. I’ve had an issue for over a month and they’ve done nothing to fix it.
Virgin Mobile UAE FAQ
- Is Virgin Mobile UAE free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does Virgin Mobile UAE have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Virgin Mobile UAE?
- e& UAE (4.7 from 517,728 reviews), du (4.5 from 352,605 reviews) and SEWA (4.7 from 25,641 reviews).
Virgin Mobile UAE download
Last updated 28 days ago.
Virgin Mobile UAE sells in 175 countries. It was released 9 years and 4 months ago, on 4 Jun 2017. It holds a 4.5 rating from 24,121 reviews.
Supports 1 language: English.
How much does Virgin Mobile UAE make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.