Freshdesk
How much does Freshdesk cost?
Prices are current as of 12 Sept 2026.
Freshdesk has no in-app products on record in the United States.
10+ alternatives to Freshdesk
| Freshdesk |   Jira Cloud by Atlassian |   Microsoft 365 Admin |   Microsoft Azure |   Zendesk Support |   Zoho Desk |   Intercom Conversations |   NinjaOne Mobile |   Spiceworks Help Desk |   NinjaRMM Screenshare Utility |   UniFi Design | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.5 | 4.7 | 4.6 | 4.8 | 4.5 | 4.7 | 2.4 | 2.6 | 2.0 | 3.1 | 4.3 |
| Reviews | 9.1K | 127K | 21K | 12K | 9.2K | 5K | 595 | 134 | 84 | 26 | 6 |
| Released | 2014 | 2016 | 2013 | 2017 | 2016 | 2013 | 2013 | 2019 | 2022 | 2021 | 2024 |
Freshdesk reviews
4.5 out of 5, based on 9,057 reviews.
What people like
- Simple and easy for staff to use daily
- Real-time notifications help respond quickly to customers
- Auto saves drafts so you don't lose replies
What they complain about
- Keeps crashing when you try to send replies
- Updates keep breaking features that used to work
- Missing dark mode causes eye strain for users
- App hangs and forces you to restart often
No notifications for ticket updates
For new tickets I get a notification, but for a customer that responds I don’t. I’ve updated and tested everything but nothing seems to work. I also have it enabled in Apple settings and in the Freshdesk app with everything on.
N
Every time there’s an update, the app just crashed
Great app..
Use this app all the time, it’s really good..but just wish the filter would save.. and not have to apply every time..
Doesn’t work consistently
Many times the app will just hang and your only choice is to not save your work and exist that screen such as create new ticket. These types of problems have been going on for a long time but I finally decided to rate the app.
What happened?
App was great. Now every time I change a value it takes 15 seconds to update each field. Takes 2 minutes to update fields and then close the work order.
Voice to text no longer works
Since the last update, voice to text no longer works in this app. Please fix this.
Always something broken
Genuine piece of garbage app they always update and break something else
Dark Mode?
When can we expect a dark mode update? This seems like a day 1 feature that’s missing and drop dead easy to implement.
Untrustworthy Billing changes
We’ve been using Freshdesk for a few years now and they have changed the service limits and billing multiple times. Feels like a hostage situation so we’ll be moving away from this company and their products. Nonprofits are both time and money starved and this company keeps wasting both of us.
Please make the app better not worse..
I’m a fairly new customer. I was slightly disappointed with the app when comparing it to desktop version from the start. I was optimistic progress was more likely over time. However I did the update only a few days ago, this update has made the functionality on iPhone worse. I’m looking for improvements not slides backwards. If I could wind back to the previous version today I would?
Wish
Love the ticket system - I wish there were a spot for Department. We have too many employees to recognize names. Thank you for any consideration.
Horrendous company
The manner in which they do business is scandalous. Their customer service is inept and they absolutely refuse to let you cancel services. Avoid at all costs.
Worst app update ever
Your most recent design is the worst thing I’ve ever seen. And you’ve had to push four app updates in the last few days because you know it’s terrible and doesn’t work properly.
Let down
I’ve never had to close and re open an app more in my life. The app won’t let you send a reply because the “body of the text is great blah blah blah” and you have to close and re open the app just to send a response. The app also has “a new update” to provide bug fixes but the app just sucks straight up Better off using your account through the browser
Ok but needs more functionality
Some key features of Freshdesk on the web are missing in the app version. The app does not show the ticket summary section, and now the app does not let you see the conversation thread with newest messages on top.
Excellent Tech Support Ticket System.
I started using Freshdesk a few years ago after having used several other systems. It is the best system of its type that I’ve found.
Mint is JUNK
The scaling in this app is an utter joke. Good luck trying to see a semi long ticket title. I would give it more stars, but they are actually making the app worse over the last eight years I’ve been using it
Good app, always improving
Love this app, very handy and getting better all the time. The only annoying thing is not being able to view the ticket Summary - we use this a lot and it’s frustrating when we’re out in the field and we have to use our laptops instead of our phones.
Used to be good
They started messing with this application a couple of months ago and obviously don’t do any testing. Took out good features then put them back in.. It doesn’t appear that they ask their customers what they want or what’s broken. Disappointing.
Works, but the font is really small after last update.
I don’t see any options to change the font.
Hold my filter
It won’t hold my selection and there is no option to save my preferences
Dead app
Removed free tier - lost access.
It’s great
I’ve been pleasantly surprised with how simple and fluid this app is. I actually really love how it auto saves drafts when you’re replying to a ticket. My only one big complaint is that it doesn’t auto when you’re forwarding. I’m so used to the reply auto save that I’ve lost TONS of messages because forgot the forward wasn’t going to save when I exited it. Otherwise. Good app. And their support is quick and friendly.
Not ideal for composing responses
Just use something else. The text editor in this product (objectively the most important component of a support product), is frustrating to use.
Too many notifications
I think the timer is too long before it closes, once resolved notify customer that it has and close the job that moment... Or all jobs done in a day closes at my set time.
Works well and keeps us on top of service issues
Straightforward and easy for staff to use. I don’t know exactly how long we’ve been using this for our service and Returns but it’s definitely well over 10 years so I guess that says it all.
bad for maintenance
constant updates that remove features I cannot select the specific location as the menu disappears when I hit update on the iPad.
Good, but…
This has been glitchy for a while, in that every time I click the button to “see more” to expand conversations, I am met with an error that says, “oops. The server is unable to meet your request. Please try again after some time.” It has been doing this every time I try to click to expand the conversations in a ticket for well over a month. I have closed the app entirely, restarted my phone, and tried every tech thing I can think of, but the issue persists. If this can be fixed, it will be great. Also, the “threads” option doesn’t allow the functionality to start an internal discussion; it only lets you forward tickets, which is inconvenient.
Generally poor experience
Overall app experience is average at best. Sending ticket updates which includes Windows file paths end up having the special characters striped (slashes etc) from the message, line breaks/return lines aren’t always honoured even though they appear in preview and the insert content & canned response preview text is absolutely tiny.
No Dark Theme
I've used this app and website since 2018. Often times I'm using it later in the evening and would prefer to keep the screen brightness to a minimum. There is no native dark mode or dark theme and the all white GUI is fatiguing.
Fabulous companion app
Love it. Well executed and easy to use.
Ticket view
Can’t change viewing in ticket to show newest reply first.
PLEASE ADD DARK MODE FOR WEB AND APP
Please add a dark mode. It will save so much eye pain for a lot of people. I don’t understand how this is not a feature is 2025. Every one of the app/feature updates you all announce, have a black background. Please just make the feature a reality. Dark mode PLEASE
New update
New update has messed up the order of the conversation. You now need to scroll down to the button to view the latest message. Old version had the newest message at the top. Please add the feature back in.
iPad App vs computer webpage
Not able to see leaderboard or manager tools
Very good
Having wrote something to do the basics a few years ago Freshdesk is very polished and useful recognising that you deal with a lot of these via email. Mobile app as well. What’s not to like?
Reply Error + No Mobile Web View = Frustrating Experience
I’m consistently running into an issue when replying to tickets: Freshdesk throws an error saying there’s “no data in the body of the message,” even though I’m clearly responding to existing text. Because of this, I can’t reply through the app at all. My only workaround is switching to the web version on mobile, but that loads the full desktop site, which is extremely difficult to use on a phone. A proper mobile‑optimized web version would at least make this manageable until the main issue is fixed, but unfortunately that doesn’t exist. Overall, this bug makes handling tickets on mobile far more complicated than it should be.
Great app but could use some minor improvements
This is a really great app. I think there are a few functionality enhancements which would really help: 1. Add the “summary field”, available on the web interface, into the app. It’s useful to have agent data visible on the top and is the thing we miss most in the app. 2. Add the option not to collapse the conversation by default, and when expanded to expand in full rather than collapsing each reply. 3. Add the ability to “select all” on the tickets list page. Currently we have to check the boxes one by one. 4. Show counts in the view list menu. This already displays in the title while looking at a view, but it would be good to have it in the side menu too. 5. Allow custom fields to be displayed in the ticket view. 6. Consider enhancing the iPad version to show tickets on the left in a pane view.
What has happened?
This app used to be great. Now it will randomly pop up a notification “you may have new notifications”. Will show literally hundreds of unread messages but when you open it, there are none. All tickets shown on the app are months, sometimes years old. I have uninstalled and reinstalled the app with no improvement.
Web and mail links should open app in relevant section & item
1. From an email about a forum message, the link went to the browser it should go to the app. 2. From the browser the link saying Open in Freshdesk went to the apps utility to open the app ok but didn't open it at the item in question. The link ought to take me to the app itself - and the right part of the app. 3. Today's email was about a forum message, but the link from there to the app went to the ticket section 4. I couldn't find any way from where it sent me to the forum.
Head of Ops
This app is a true business enabler, our staff get notified in real-time with our customers’ support requests, enabling us to respond quickly and address their concerns, which meant that we are operating above the SLA across all our client base.
I can’t reply to ticket
The view has changed to a card view. I want to go back to the table view. I also can’t reply to tickets. Getting an error saying the body isn’t long enough.
Very good but limitations
Very good app and does the simple things but struggles with the Admin side of things. Great as a support to the main website though.
Notification screen not updating
The notifications screen isn’t working correctly in this version. Latest notification on this screen is from 6 days ago. I have multiple tickets and updates today but nothing new shows up.
Canned Responses kicks me out
With the last couple of updates when you try to use Canned Responses when replying as soon as you hit the button to load the Canned Responses the app quits
Fantastic app 👍🏻😬
Can see exactly what is going on 👍🏻
New version crashes
Writing a customer email. A lengthy response and crash. Thanks freshdesk.
Capital letters!
We found the entire FreshDesk system very useful. There’s a small super annoying bug that should be fixed in the app: When replying to a ticket and you go on a new line, the letter should be CAPITAL! It’s always like this for every single app except for Freshdesk. Please fix it!
Filtering and search feature does not work.
Their website on the browser for the phone doesn’t display properly and isn’t scaled correctly. So you can’t physically do anything requiring you to use the app. However the app is unable to search for anything. Even if the title says “support” and you search for “support” the end result says “No results found”
It’s not great
Yes you can get the job done however it’s hard to navigate, if I want to filter jobs by a site I am visiting out of all my sites there is no way to filter that - not a great app for field technicians
Freshdesk FAQ
- Is Freshdesk free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does Freshdesk have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Freshdesk?
- Jira Cloud by Atlassian (4.7 from 126,690 reviews), Microsoft 365 Admin (4.6 from 20,594 reviews) and Microsoft Azure (4.8 from 11,521 reviews).
Freshdesk download
Last updated 1 month ago.
Freshdesk sells in 175 countries. It was released 12 years and 5 months ago, on 8 Apr 2014. It holds a 4.5 rating from 9,057 reviews.
Supports 36 languages: English, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese.
How much does Freshdesk make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.