Intercom Conversations
How much does Intercom Conversations cost?
Prices are current as of 10 Sept 2026.
Intercom Conversations has no in-app products on record in the United States.
10+ alternatives to Intercom Conversations
| Intercom Conversations |   Brex |   Zendesk Support |   Freshdesk |   Superhuman Mail |   Linear Mobile |   Zendesk Chat |   Crisp |   Aircall |   FrontApp |   Gong.io | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 2.4 | 4.8 | 4.5 | 4.5 | 4.5 | 4.8 | 4.5 | 4.5 | 4.4 | 3.6 | 4.0 |
| Reviews | 595 | 11K | 9.2K | 9.1K | 5.5K | 5K | 4.5K | 1.6K | 750 | 374 | 169 |
| Released | 2013 | 2019 | 2016 | 2014 | 2019 | 2024 | 2012 | 2016 | 2015 | 2015 | 2017 |
Intercom Conversations reviews
2.4 out of 5, based on 595 reviews.
What people like
- Great for replying to chats on the go
- Push notifications alert you to new messages
- Support team fixes bugs quickly
What they complain about
- App crashes frequently when opening
- Text field hides what you type
- Mobile version lacks many web features
Great companion to the web app
This is a great way for our team to get notified of new chats without needing to be at their computer.
Just bad
The app is just bad. It has always been bad but with the latest refresh I hoped it would get better. It didn’t, you can scroll a conversation too quickly or it refreshes to the most recent portion. Opening conversation links from email to the app are laughable. You will not get dropped into the conversation you expect. You would think the Fin integration would be better since it is in everything. Just use the web.
Works well, but …
I’m primarily using the app to receive push notifications on new incoming chat messages for the lack of desktop notifications. What would really help is if you could make the iOS app also available for installation on macOS, which is now natively supported by Apple.
2026
Somehow, inexplicably after the negative feedback, it is now worse
Teammates not showing
Latest update broke team visibility—teammates no longer appear in their teams. Please fix.
Very handy with conversations
I have been using the app for 2 years now and it’s been great to manage conversations. Works as intended and the notifications are verrry helpful
Bad
We use it as an enterprise. The UI is so bad… swipe doesn’t work….
Slow
The interface is very slow as app take so much to open.
Update screwed chat names up
After yesterday an today updates. IOS users cant see whom is chatting. Chat names have disappeared. Please address this issue
Translation
Translation doesn’t work
Can’t even log in, fixed next day
It’s fixed the next day. Original: Logging in with email and password works in browser, but the same operation in the app never sent me any verification email.
It CAN get worse.
The app has never been great, but here we are halfway through 2026 and carrier pigeons would be more reliable than Intercom’s app. It is infuriating that the app is decades behind the web version. For the love of customer service please give the people what we are asking for (and deserve).
Nice app
Nice app, but worked better before. The article search is implemented differently from the desktop version. It’s as if he’s not looking for the title, but for the text inside the article. sometimes they are simply not reflected in the message.
Consistent crashing
Please update the app and fix the bugs. The app continuously crashes when reading longer conversations; especially email conversations.
Keeps crashing
Keeps crashing when I load a conversation
Easy to use
I love being able to login and respond on the go when I don’t have my computer nearby. Though are a few bugs, but nothing that interferes with being able to help people.
Getting worse over time
Being able to quickly respond to customers when mobile is extremely important, but this app seems to be in a development death spiral. It’s gotten so bad that I can’t reliably do basic things like draft a response that has more than one line. Randomly crashes on start up. Etc., I hope intercom gets this app back in shape before I move my business to another less expensive service.
Not a bad start
It would be mega-handy if the app would allow adding person’s name and managing saved replies.
Crashes every time
It unfortunately crashes every time
Need improvement
I understand this first made for mobile, however new improvement
Great for chatting
Great to communicate to users on the go. There are sometimes new bugs when they have updates but the support is top notch. The “People” menu could be improved - I don’t find it very intuitive. Also lacks many features found in the web version. If you just want to chat to users this is a useful app.
It’s getting worse and worse
It’s totally subpar compared to the web service. You can insert an article without it being part of its own message. The text field to reply now only shows one line with no ways to see what you’re typing beyond.
Awesome updates
Every recent update is very awesome. Thanks, guys!) You're making the app more an more convenient to use. Keep it up) definitely 5 stars to your great work! UPD: When launching an app with Force Touch and choosing one of the options: All, Unassigned, Me - white screen without any content is opening in each case. When I tap back, everything goes back to normal.
Crashes constantly !
Wtf! Paying almost $200 a month and the iPhone app is almost unusable. It’s been crashing constantly for more than three or four months now. There’s lots of other reviews, complaining about it, and still no fix??? I’m switching to Shopify messaging. I’m done !
Filtering issue
Downloaded the app today but sorting by “Me” initially loads “All” open tickets (700+) And after selecting Me again, ticket counts for Open (44) and Snoozed (86) are accurate but “Closed” doesn’t load correctly. Instead of Closed tickets for Me, it returns results for almost all open tickets for all users. (700+)
Very nice
Nice Workflow. Very helpful to be productiv in the communication. Don't want miss it anymore.
Crashing
Can’t open it it keeps crashing
1 really annoying feature
It's really annoying that the number of active conversations is constantly shown as the notification count. It should show unread messages or something, but definitely not the number of people I'm in communication with. Otherwise seems pretty good to me.
Glitches and very few features
I am glad there is an app, because the mobile site does not work well, but it is difficult to do much aside from read and respond to messages. Tickets can’t be assigned, and the app frequently crashes when viewing messages and opening the app from a direct link.
Dark mode please
At least that
Amazeballs ☺
I love this app 🚀🚀🚀 And I love this team 💯💯💯
Surprisingly bad and now, worse!
Giving this one star only because zero isn’t an option. App has always been underwhelming but now it’s literally unusable. Crashing on iPhone and the Intercom AI agent literally suggested that I write code into the app to enable error logging (Um, it’s YOUR app)
Crash after update 1.2.3
After update to 1.2.3 version, app crash on first start and not opening:(
Frustrating
Sometimes, even with notifications switched on for the app and enabled on the iPhone, notification banners and sounds do not appear/sound. What is the point of having the app if you can’t hear incoming client chats?
PLEASE update your app
Guys, you have an incredible web platform, but a lot of the actual users are on mobile, please give the mobile app the attention it deserves. We would all really appreciate it, and would give you a serious edge in the market. Thanks
Excellent companion app for Intercom
If you use Intercom, then Intercom Conversations is an essential product to talk to your customers.
App finally gets an update and it’s somehow worse
The app was finally updated, and now images don’t show in conversations. This app needs a complete overhaul to match the UI of the web app. It’s unusable as a mobile app
Bugs and crashes
Clicking on a conversation today will consistently crash the app. Performance is horrendously slow on iPhone Pro Max .. takes 1-2 min to load up a conversation … pretty unusable at the moment especially the latest update screwed it beyond recognition
Crash
Crashing after latest ios14 update
Great app, well executed.
Download & enjoy.
Unable to respond on a ticket
Tried to respond to a customer on a conversation, and could only view the first line of my own text. Am unable to scroll down or use my space bar or finger to move the cursor to see if I’m even still typing to edit. I can’t scroll up at all. I can’t see if it even continued my typing past the first line. This is absolutely useless for other than viewing tickets. Please correct this bug, so that the text moves up while I type and allows the responder to actually view what they’re typing.
Pretty bad
The app is not easy to use and takes a lot of time. It’s slow. It leave you notifications on your home screen, even after you have replied to someone. It defaults to “all” messages showing to you in the app rather than just messages that are relevant to you or addressed to you Just bad
Adding tags
Unable to add tags via the app.
Good accompaniment to the site
The website is where most of the features of Intercom are but the app is useful if you want to manage conversations on the go.
Can’t even login app crashes
As soon as you log into the account, the app keeps crashing. Unacceptable company that big.
Limited
The mobile version isn’t comparable to the web version. I’d love if the mobile site would improve. It would be a big value add for our company.
Good
Good app and keeps getting better ! There's one thing that would be really useful though, be able to snooze the notifications after a certain time - weekend/evening. I keep receiving notifications late at night when colleagues in the states carry on working .. very annoying ..
Intercom Conversations FAQ
- Is Intercom Conversations free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does Intercom Conversations have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Intercom Conversations?
- Brex (4.8 from 10,545 reviews), Zendesk Support (4.5 from 9,232 reviews) and Freshdesk (4.5 from 9,057 reviews).
Intercom Conversations download
Last updated 1 month ago.
Intercom Conversations sells in 175 countries. It was released 12 years and 10 months ago, on 20 Nov 2013. It holds a 2.4 rating from 595 reviews.
Supports 1 language: English.
How much does Intercom Conversations make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.