Pineapple
Insurance, as it should be
How much does Pineapple cost?
Prices are current as of 8 Sept 2026.
Pineapple has no in-app products on record in the United States.
10+ alternatives to Pineapple
| Pineapple |   Discovery Bank |   OUTsurance |   Naked Insurance |   Budget Insurance |   Discovery Insure |   Sanlam Portfolio |   Auto & General |   King Price | |
|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.4 | 4.9 | 4.8 | 4.9 | 4.7 | 4.1 | 4.3 | 4.7 | 3.8 |
| Reviews | 2.2K | 162K | 21K | 8.8K | 7K | 5.1K | 4.8K | 1.5K | 72 |
| Released | 2018 | 2019 | 2013 | 2018 | 2024 | 2014 | 2021 | 2017 | 2018 |
Pineapple reviews
4.4 out of 5, based on 2,187 reviews.
What people like
- Very affordable premiums for good coverage
- Easy to set up and use
- Fast approval when you actually claim
What they complain about
- Hidden percentage excess bites you on claims
- App freezes and bugs out constantly
- Support is hard to reach or ignores you
- Claims process takes way too long
Great Reasonable Priced Option
Pineapple is a great option for a very reasonably priced option for great coverage.
Avoid if you want service
Pineapple is horrible. They only process claims in 5-10 working days so you end up driving with a broke vehicle and then the claiming process takes extremely long. Also forget to get your money back if you weren’t the cause of the accident. I had video evidence and they just ignored me
Satisfied
I’m happy with their service.
Great Concept, Poor Execution
I’ve had a very disappointing experience with the Pineapple insurance app and their overall service. Firstly, the app itself is extremely glitchy. It is practically impossible to remove an item from being insured. According to their help articles, you should be able to select an item, choose “Uninsure,” and then decide whether to keep or remove it from your inventory. However, every time I attempt to uninsure an item, the app simply hangs and never completes the process. When I raised this issue with Pineapple, it was effectively ignored. Instead of resolving the technical problem, I was told I had to speak to them directly due to POPIA compliance. I then phoned their call centre, only to be interrogated about my new insurer — specifically my new sum insured and premium — before they would proceed with cancelling the item. I find this completely unreasonable and an unnecessary invasion of privacy. Cancelling a policy item should not require disclosing personal arrangements with another insurer. In a separate incident, I claimed for damage to my car after a taxi drove into me. Pineapple referred me to a panelbeater whose workmanship and service were extremely poor. I had to take my car back three times, and the entire repair process dragged on for almost a year before it was finally completed properly. Throughout this ordeal, I repeatedly raised my concerns with Pineapple, but they never followed up or provided any meaningful assistance. Overall, the combination of a malfunctioning app, poor customer service, unreasonable cancellation processes, and lack of support during a claim has left me very dissatisfied. I expected a modern, tech-driven insurer to offer a smoother, more customer-centric experience, but unfortunately that has not been the case.
Mr
Best insurance ever
Can't insure my car
App is not allowing me to select my car model, so will have to go with alternative insurance
Onboarding experience
Easy set up. No hassle
Pineapple
They are very much helpful im very happy with pineapple
Terrible app
I’ve tried to be patient with the app but it’s been glitching for 2 weeks. I cannot log in or even get a quote because it’s so dysfunctional. Definitely would not recommend to others
Excellent service
Getting my car insured was easy and quick. No hassles so far
Pineapple
The best insurance
Bad communication
I am extremely unhappy with Pineapple’s service. It took over a month to fix a simple app issue, and there was zero communication from their side. I had to constantly chase for updates, which is completely unacceptable. As a paying customer, I expect better service and accountability. This experience has completely damaged my trust in Pineapple.
Good Insurance
Good insurance just hard to reach consultants but once they assist they do an amazing job.
Best premiums for my car
Initially, I took an insurance just to collect my car from the dealer, it was ridiculously high and I had to shop around. And pineapple came as the best price for the high value cover
Worst Servuce I’ve ever experienced
I signed up fairly easily, but thereafter the service was non-existent. You email them you get no response. You send a message in the chat on the app and get no response. I cancelled the insurance after 2 weeks. I can only imagine the nightmare of trying to claim when they don’t even respond to minor requests and questions. Don’t be fulled by the fake 5 star reviews. Definitely NOT insurance as it should be.
They’re alright
I’ve yet to claim so we’ll see definitely affordable
No headache
This is the first time I can really say I’m happy with my Insurance. I am impressed with the service and how easy the application is to operate
An absolute scam
Got the app to insure my iPhone 17 PM. App wanted to quote me R5K+ /month to insure the device (13.5% per month of the value). Logged a support request, never received actual feedback from them).
Perfect
Perfect
Cant proceed after ID
When having to provide my personal details, the moment I provide my ID number the whole screen freezes. Been trying 3 or 4 times to get a car quote and it happens each time
Insurance.
Excellent service!
Pineapple insurance claims
Everything is good till you try to claim, they have lot of additional excess which they don’t properly disclose when you signing up because they know they will loose the sale. When you know the person is under 25 just tell the person he/she will pay more than the base access or when the license is less than 3 years, but pineapple doesn’t do that they only wanna make a sale. There are good insurance companies out there offering way better.
Mr Sithomo
I was worried when my windshield got cracked, but Pineapple made it painless. I submitted photos through their app at 9am and by the next afternoon the repair was approved. The payout covered the full cost with no out-of-pocket deductible issues.
Horrible App
The app is bad, confusing layout and it won’t let me insure my motorcycle and keeps reverting to a car. Contacting support says they will get back to me in a day.
M
So far so good
Terrible scam
Don’t go with these guys. They are underwritten by an insurer who are well known for being scammers. Also, they double debited me after cancelling my policy and then two weeks later they came back with an excuse that it’s the cancellation fee. Plus their excess is percentage based (almost 20%) so it’ll really bite you when you make claims on high value items. There are much better providers and ones where you don’t deal with incompetent humans.
Pineapple FAQ
- Is Pineapple free?
- Yes. The app is free, in all 4 countries it sells in, and it sells nothing inside it.
- Does Pineapple have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Pineapple?
- Discovery Bank (4.9 from 162,134 reviews), OUTsurance (4.8 from 20,894 reviews) and Naked Insurance (4.9 from 8,804 reviews).
Pineapple download
Last updated 1 month ago.
Pineapple sells in 4 countries. It was released 8 years and 4 months ago, on 7 Jun 2018. It holds a 4.4 rating from 2,187 reviews.
Supports 1 language: English.
How much does Pineapple make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.