HSBC US
How much does HSBC US cost?
Prices are current as of 11 Sept 2026.
HSBC US has no in-app products on record in the United States.
10+ alternatives to HSBC US
| HSBC US |   Barclays UK |   PayMe by HSBC |   ZA Bank |   Panda Remit |   AlipayHK |   HSBCnet Mobile |   HSBC China |   iFAST GB |   uSMART SG:Trade Stocks&Options |   ICBC(Asia) | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.7 | 4.8 | 4.6 | 4.8 | 4.6 | 4.0 | 4.7 | 4.0 | 4.7 | 4.7 | 2.5 |
| Reviews | 60K | 2.1M | 289K | 73K | 38K | 17K | 13K | 4.8K | 2.8K | 796 | 716 |
| Released | 2019 | 2012 | 2017 | 2019 | 2018 | 2017 | 2014 | 2017 | 2023 | 2022 | 2019 |
HSBC US reviews
4.7 out of 5, based on 59,850 reviews.
What people like
- Easy to send money quickly
- Simple login and account checks
- Good for global banking needs
- No annoying marketing messages in app
What they complain about
- App often says service unavailable
- Mobile check deposit is unreliable
- Missing basic card management features
- Can't add external bank accounts easily
Perfect
User friendly and secured
Worst Banking App/Experience Ever
I recently opened a premier relationship and I’m already considering closing it. The mobile app is terrible, I think it was developed in the 1980s. There is a lot of functions you can’t do in the app which you need to login to internet banking for which now requires some kind of crazy verification with your mobile phone.
Notifications
I wish notifications for debit card transactions would be added and not only be limited to credit card holders.
Update the app
Despite being a prominent international bank, HSBC's mobile banking app falls short in comparison to its competitors, such as JP Morgan and Wells Fargo. Notably, the app lacks essential features, such as a dedicated button for managing debit cards, necessitating the use of a separate app for individual card management. Furthermore, initiating transactions from an external bank account is not possible through the mobile app, requiring users to log in to their account on a computer. These shortcomings undermine HSBC's ability to serve as a comprehensive banking solution, as the app's inadequate services become evident. Additionally, the app fails to provide essential account information, such as the account number and routing number. This situation is particularly concerning given the year 2026. It is imperative that HSBC's website development team prioritize the enhancement of the mobile app to improve customer service and meet the evolving needs of its users.
The card interface for Apple wallet need to add US
The card is too similar across the regions how can easily identify which region for this debt card from Apple wallet easily?
Great improvement!
It is so easy to be able to make cross border transactions between my USA accounts and HK accounts within the same mobile app! Great job!
Useless and disappointing
What is the purpose of the app if throws you over to a browser? Then when you sign in on the browser, there are obnoxious pop ups telling you to download the app. This has always been the worst banking app I’ve used. I can’t comprehend why the app is so clunky compared to any other banking app. I also have marketing emails turned off and they just don’t stop. I’ve relegated as email junk to try to stop them from clogging my email.
Not Ready for Prime Time
Tried to deposit check multiple times and everything except confirm screen worked perfectly. Filed multiple complaints, no answer for days. Was finally advised to download new version from AppStore. Did so, still same problem. Finally got call back. System problem with new version, will not be fixed till NEXT MONTH, but I can go to branch (remember closure of so many few years ago, sold to Citizens Bank) but requires 30-45 minute drive to nearest branch, or can mail it in (lose anything in the mail lately by USPS?), so both options are not practical. This is how they watch your money and care for you?! Perhaps it’s time to change to another more reliable bank.
Extremely Basic
Basic functionality of viewing your deposit accounts. No ability to truly manage your money or investments. If you’re looking for a bank that allows you to manage your own money, HSBC is not it, evidenced by this app.
App needs work
Been using the app for a few weeks now and it needs more capabilities. It’s SUPER basic. It was difficult adding another bank so I can move money between domestic banks (SoFi). I had to use web browser. Now I’m trying to update my auto payment account. Same issue. I need to most likely use a web browser again. If I can’t trust the app, how am I supposed to trust if I can use zelle?
What do I like about HSBC?
Here are my highlights: instant money transfer, reimbursement of ATM fees, pull euros in Europe, easily without fees, high interest on savings account, no marketing BS in app or website. Highly recommend to someone looking for a global banking solution.
App exposes security vulnerabilities
Received email saying that now you can login and using Social Security number or Passport number. Why would HSBC think that using your SS or passport is better for security. Now thieves can use their login to verify that your SS has account at HSBC. Genius CIO should be fired.
CD improvement
I hope I can apply for a CD account in the app.
Mobile Check Deposit is unreliable
This is the only banking app I’ve ever used where mobile deposit is terrible. I’ve try depositing a check and gotten errors. I’ve had deposits go through even when the app said it didn’t. I’ve had deposits not happen even when the app says it didn’t. I stopped using this feature for this bank.
Ok but basic
Very basic app compared to Monzo and fintechs in uk. Almost everything involves manually contacting customer support. The app is slow. Even simple stuff like generating a statement for a custom period is not supported.
International service and bill pay
Excellent, reliable and easy to send money quickly and easily.
Checks don’t deposit and NO in-person banks nearby
HSBC bank offers only one branch location on Long Island. One! Long Island is a very big place. The next location closest is in NYC. In addition, there is a specific set of checks that will not deposit using the app. That means, I need to wait until I am somewhere near the one branch on Long Island (a 40 min drive!) or make a special trip just to deposit checks. I recognize that HSBC is interested only in wealth management, they do still offer checking accounts, and they should provide a means of more easily servicing those accounts. I have brought the check deposit situation to the attention of HSBC now multiple times, to no avail; nothing ever gets fixed. While HSBC offers ATM service through All Point, that is only for withdrawal. HSBc should also offer a means of ATM or other deposit, instead of inconveniencing customers with only ONE location across a vast area.
Opening a saving
You guys are slow to open an account
Difficulty accessing my own money
I have called several times to authorize my own bank account (outside of HSBC). Despite several 3-way phone calls with both banks, my instant transferes still blocked. This causes a lot of problems and will likely lead to me closing my HSBC account.
Bad app
Bad app. No card management built-in app like HSBC in other region
Ok but ...
Would like to be able to add quarterly or weekly payments in the app
Service unavailable since almost a month!
It’s been over 3 weeks that the app is simply not working. It just says ‘service unavailable’! Super frustrating.
希望增加中文语言支持 / Request for Chinese Language Support
作为汇丰银行的忠实用户，我非常喜欢这款App的功能。但由于我经常在全球不同地区使用，发现部分版本的App目前不支持中文。希望能为全球各地的App版本增加中文（简体/繁体）选项，这将极大地方便全球华人用户。谢谢！ As a loyal HSBC user, I really appreciate the features of this app. However, I’ve noticed that some versions of the app currently do not offer a Chinese language option. I would like to suggest adding Chinese (Simplified/Traditional) to all regional versions of the app. This would be incredibly helpful for the global Chinese community. Thank you!
Update please
Minors can’t get access to their accounts, Zelle doesn’t work, limit on deposits via app.
Less function than computer use
Inefficient
Easy and bug-free
The app is easy to use and no bugs so far whatsoever.
Service unavailable
As previous people have mentioned the app says service unavailable and has been like this for weeks. App is generally good but this lengthy downtime is unacceptable in my opinion. Push a new update please so we can manage our finances.
Generally satisfactory.
This app is very good in most respects and much easier to use than the web version. My biggest issue is the lack of landscape view in the app, as I use it exclusively on my iPad, which is awkward in the portrait view. The HSBC US originally had both portrait and landscape view capability, as the HSBC UK app still does, but it disappeared some time ago and has never been restored.
Check deposit
Image capture of checks is very substandard. I
Deposit check
Super easy to use the deposit check function in the hsbc app.
I CANNOT GET INTO THE APP 05.29.26
I have been trying to access the app since this morning. It is now 12 hours later and it keeps saying service unavailable. I called customer service and they told me that emails were sent informing of a new update. There is no update. I have the current version. I have not able to do anything today because I can access my money. This is ridiculous!
Why can't we give labels / descriptions to transactions
It's hard to keep track of money flows in joint accounts because unlike many other online banking services there is no option to give a short reason for what the money is being transferred for
Update has dropped the score.
I have UK and USA apps and for some reason the USA app has been updated so it doesn’t show a running balance for each transaction. Really really annoying! Can you please change it back and you can get 5 stars. Rest of the app works great no complaints.
Good but not great
Great app. Would like to see pending transactions once the card has been used. They usually don’t show up till a few days later. Most other banks show you instantly. Also debit card lock feature. Edited: still can’t see images of checks that have been paid against the account.
How do you want to confirm your identity?
Not an app Update: Developer thinks I’m their secretary
I love HSBC services and apps
I am a foreign user of hsbc and my hapiness starts there, with the opportunity to use world wide banking services with the safety I need. apps are very intuitive and easy to use. very friendly staff and very effective. lots of instruments are offered by the bank. I love to be a customer. thanks!!
Apple Watch - balance sneak peak needed
Hi HSBC, Can you set up a link to Apple Watch so I can get a balance sneak peak view of my credit card. I had this for credit cards in the UK and it is really handy as you can check on your spending during the month really easily without any log in being required. Check out Tesco credit card in the UK as a good example. Also Chase bank has nice functionality that shows your spending on the credit card through the month with daily or weekly views. Can you make some enhancements to the functionality of the HSBC app to keep up? Mark
Satisfaction
I have 2 accounts one in USA and another in Mexico and the customer service is quite different in both countries. I truly appreciate the attention and promptness of the service in the US but I am totally unsatisfied with the service in Mexico.
Service unavailable error
Since the past 2 weeks I’m not able to login via this app. I get an error saying “service unavailable“. I am able to generate security code and login via desktop browser. It’s frustrating that app is not working for so long.
Check deposit
The check deposit service on the app is really convenient.
Secure and Speedy
Love that I am able to log on and check my accounts in an instant, then lock out again. I want speed and security plus efficient chat help when needed. HSBC delivers this every day.
Not good experience
I submitted domestic transfer requests and it says it's successful but nothing happened
Transfers!
Sorry to see I can’t make electronic bank transfers in the US!! Why do you have to mail out checks, takes so long and is archaic!!!? (Plus risks getting lost in the post)!
HSBC US FAQ
- Is HSBC US free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does HSBC US have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to HSBC US?
- Barclays UK (4.8 from 2,130,856 reviews), PayMe by HSBC (4.6 from 288,595 reviews) and ZA Bank (4.8 from 72,828 reviews).
HSBC US download
Last updated 27 days ago.
HSBC US sells in 175 countries. It was released 7 years and 3 months ago, on 20 Jun 2019. It holds a 4.7 rating from 59,850 reviews.
Supports 1 language: English.
How much does HSBC US make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.