Monzo Bank - Mobile Banking
How much does Monzo Bank - Mobile Banking cost?
Prices are current as of 11 Sept 2026.
Monzo Bank - Mobile Banking has no in-app products on record in the United States.
10+ alternatives to Monzo Bank - Mobile Banking
| Monzo Bank - Mobile Banking |   Lloyds Mobile Banking |   Starling - Mobile Banking |   TSB Mobile Banking |   Metro Bank Mobile Banking |   Aqua credit card |   Pockit: Bank Card Alternative | |
|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.9 | 4.8 | 4.9 | 4.8 | 4.8 | 4.8 | 4.2 |
| Reviews | 370K | 2.6M | 625K | 589K | 240K | 218K | 17K |
| Released | 2016 | 2011 | 2017 | 2017 | 2017 | 2016 | 2015 |
Monzo Bank - Mobile Banking reviews
4.9 out of 5, based on 370,194 reviews.
What people like
- Budgeting tools help you control spending well.
- App is fast and easy to use daily.
- Insurance services are simple to claim easily.
- Support chat is usually friendly and helpful.
What they complain about
- You must buy a new phone to keep access.
- Support takes hours and ignores urgent problems.
- They freeze your money without clear reasons.
- The app crashes often on older devices.
Good
Good
Over Complicated UI since update
Cannot see all your pots in one place since they added the grow tab, being back seeing savings pots on the Home Screen. This UI is now really crowded.
It’s a good app but,
I love using this app as I can spend my own money and it makes me happy not having to ask my mum or dad to buy it for me, but lately when I try to buy something with contactless/without the card it won’t work, I’ll be on the app and have my card to but it doesn’t go through anywhere, the things ive tried to buy contactless just have had to be been put back because the app won’t work and issue it through. But it used to work every single other time I tried to use the app, does anyone know what to do??
Not great
Amazing app but once to done any step even accidentally you wont be able to amend or correct during joining specially being a business account customer
For those people who are using ios16
If you are using monzo, you need to update your iOS system to make sure you can use it. But for me,I don’t want to update my system then I cannot use my monzo app
Best banking platform
Feels more like a finance assistant than a simple banking app
Blocked account
Worst app ever mi was simply doing a transaction and these people blocked my account I need money but these people they don’t care and my money is stuck in my account.
App is great when it works
Been with monzo for years, really like all the financial options and functionality of the app. Can’t update to new version and so can’t access my banking. Miffed.
Good bank but…
Generally I’m very happy with monzo. But since the latest update I am no longer able to access my account as the latest version isn’t supported anymore for use on IPhone XS. I shouldn’t have to purchase a new phone to access my bank… Monzo please backdate the update for people on old APPLE IOS so I can actually access my money…
Shame
Another company that decided to drop USA operations this is sad and upsetting
Awesome
Banking at your fingertips
Terrible- constantly i loose my bank account access due to completely random things
Terrible app i don't recommend it to anyone. Multiple times there has been problems for when i open the app like once it just logged me out and we had to go through this long complicated process to see my bank account again. Now its not letting me open again and it just shows a blank screen saying ‘pls update out operating system, and also says underneath ‘We font support your device’s operating system anymore, please update it to keep using monzo. Then i even updated it but it still shows the same thing. Absolutely rubbish app I constantly loose access to my bank account and i really get stressed as most of my money is there as I'm under 16.
Bank of the people
Monzo is the best among the best. Reliable and supportive. But it can't grant sufficient overdraft
Buy a new phone or lose access to your money
It’s hilarious to me that the Monzo App won’t work after august 2026 if you don’t have a new phone (and higher iOS). Meaning you would lose access to your money if don’t get that new phone. This hasn’t happened with Revolut. Download the Revolut app today guys!
Fair but provider-weighted
Their ToS is fairly typical for fintech platforms and clearly situates Lead Bank as the FDIC-insured holder of your funds while Monzo operates the interface. However, the mandatory arbitration, broad data license, and wide termination rights tip this in favor of the service provider. Bottom line: Your money is protected via FDIC insurance, but your data rights and dispute options are limited, and Monzo retains considerable control over your account and information
Best bank ever
Fast, quality support, very satisfying
New phone for monzo
Like many others, I now cannot access my money till i buy a new phone. Very frustrating!
Great banking
Great banking and budgeting app. Is there gonna be an iPad app in the future?
Terrible customer support
I’ve had a very disappointing experience with customer support. The only way to get help is through the in-app chat, but the waiting time is extremely long. Sometimes it takes hours to get any response, and when someone finally replies, there is often no apology or acknowledgement of the delay. The tone of the responses also feels very unprofessional, almost like a casual conversation rather than proper customer service. What makes this even worse is what happened to my brother. His account was suddenly frozen without any clear explanation. He didn’t receive an email or any detailed information about why this happened. When he tried to call support, he was told that because the account is frozen, the only way to communicate is through the chat. He wrote in the chat and has now been waiting for almost 7 hours without any response. For a bank, this level of support is completely unacceptable. When someone’s money is involved, they should be able to get timely help and clear explanations. So far this has been one of the worst customer service experiences I’ve seen from a financial app.
Meet Pro, the “plan to charge you” each month.
I got Monzo for the simple fact that it was promoted as a convenient form of payment option if you planned to travel overseas. Thanks YouTube. I liked the name also so I applied for it. Once my account was approved and I started seeing all the convenient ways it really helped you budget, set up jars and view your whole financial picture like I have never seen before, I felt empowered. (Plus, I love how I get direct deposit on Tuesday night/Wednesday Morning) Not until they switched up with their new “Pro” approach to simply charge me $10 just to allow me to set up additional jars, increase my savings rate to above 3% when it was already above 3% prior the launch of such program. Come up with a better way to fund new products and services. Simply charging customers $10 when services were previously offered already will not work. -EC
Reliable
Reliable
Losing Access
Losing Access to your LITERAL BANK if you don’t buy a new phone is objectively bad
Mr Babatunde
I am enjoying your service
Not able to sign up through app…
Trying to apply for an account, which can only be done on the app, but not able to due to only having electronic version of UK visa. I’m a new UK resident and have a visa, but they have gone away from physical versions. There is no option to login using the UK immigration app to prove identity.
Could be better
There could be an IPO coming in the US or UK. But this app could use some improvements with the address and recorded address of websites where you use a different shipping address. I’m leaving room for improvement in this apps rating scenario as it’s not quite a four or five star app.
Muy útil
Me gusta esta cuenta para dinero de bolsillo
Not able to offer a bank acc
I’m 16 trying to open a bank but doesn’t allow me to keeps saying not able to offer a bank acc
Ipad
Ipad app needed
Complaints
Not bringing me my home page
Reorder
Hi, I haven't received the card and I am not able recorder it because the link is not working. I am on the 16.2 b (beta) version.
Best bank ever!
I love it - it’s everything in one place. The pots help me stay on top of my spending and bills - the max plan is awesome value for money too!
How delete this app??
I’m extremely disappointed with Monzo because I’m being forced to buy another phone just because I can’t open the Monzo app on my iPhone, even though my phone is not old. I no longer want to use Monzo, and I would like to permanently close and delete my account. Could you please provide me with clear instructions on how to completely delete my Monzo account from a computer, since I’m currently unable to access the app on my phone? Thank you for your assistance.
iPad app
iPad app needed most of the other uk banks have
Rigid workflow, no support
I can’t believe I’m stuck because Monzo cannot list my flat from my postcode ... Worse there is no way to contact Monzo. They take 0 risk.
app on ipad not great
app on ipad crashes too often and cannot move pennies between pots
Monzo user 4+ Years
Been using Monzo for last 4 years, never had any issues with them, have used the phone insurance, breakdown cover and travel insurance all with ease, no hassle and easy to use app
RACISTS !How many times a day do you update?! What is the reason behind this
Why the constant updates ?
App crashes
The app crashes when I try to force close it.
Okay
Works well until it doesn’t. If merchant does multiple updates on transactions, you will only see the overall. Truly and throughly disappointed in how my refund case was handled. Fix your app, Monzo .
denied with no reason
Had several troubles with their app and it getting stuck on certain steps: the support team were often quick and very friendly, but no reasons were ever given and they doubted my address was valid (claiming it must not be in Royal Mail’s system, and it has been for decades..). Finally after 3 tried to confirm my identity, I accepted all terms and they suddenly said I wasn’t eligible. No reason given, no credit was applied for, no further support. Offered to contact a review team but wouldn’t tell me what they could do or what sort of process there is. Also told I’m barred from applying again? So confusing to just be stonewalled, for a basic current account of all things..
X
Brilliant bank
STAY AWAY FROM MONZO
STAY AWAY FROM MONZO PLEASE!!! I am extremely disappointed with the way Monzo has handled my situation. This has been one of the worst banking experiences I have dealt with. Funds were transferred from my other business account specifically to cover an urgent hospital bill and transportation to and from my hospital appointment. Monzo blocked access to the funds without giving me any clear explanation of when they would become available. I explained to Monzo staff on the phone that I was due to attend hospital for a procedure and that withholding access to my money was putting my appointment in jeopardy. I made the urgency and consequences very clear, but my pleas appeared to fall on deaf ears. With no access to the money I had transferred for transportation, I was left having to walk miles to the hospital and back. As if that were not distressing enough, I returned home expecting some indication that my funds would finally be released, only to be informed instead that Monzo intended to close my account and that I could potentially be waiting weeks for my own money to be returned. This is not simply about inconvenience. When a customer tells you that access to their own funds is directly affecting their ability to attend a hospital procedure, there should surely be some recognition of the seriousness and urgency of the circumstances. MONZO — WHERE IS THE COMPASSION? I understand that banks have regulatory and security obligations and may sometimes need to restrict accounts or investigate transactions. What I cannot understand is why a customer facing an urgent situation should apparently be left without meaningful information, a clear timeframe, or an effective way of addressing the immediate consequences. I have documented the chronology of what happened, including my communications with Monzo, and have escalated the matter through the appropriate channels and to my MP. MONZO HAS STILL NOT RELEASED MY FUNDS WITH NO EXPLANATION!! I simply want access to my money and a proper explanation of how a situation with such serious real-world consequences was allowed to be handled this way.
Its great
Its a great app overall Card came in 6 days Transactions are smooth Chat help works well But the only problem is that i don’t get to deposit cash more than 1000 pounds for 6 months I mean increase the limit!
Issue to create account
I’m having a issue to create account. At the textbox where I need to fill my birthday date (YYYY/MM/DD) is not working. Is not activating the NEXT bottom after a fill the data.
My experience wasn’t quite amazing
I still don’t know why my application to open an account was rejected, I would have loved to have an account with Monzo anyway
Good service and helpful.
Good service and helpful .
What do you think you’re playing at
Updating your app to make it completely unusable???? Well done, idiots.
Let us Start
Hello Folks, Excited to be with you through your Journey. Hope to see this thing get through. Regards,
Exchange Amounts
Why can’t I enter the amount I want to pay (ie the Euro) amount for international transfers. Very frustrating! Also - you now need to go to the last page to get the amount that you guess - very frustrating for international transfers!!!!
Crashing incessantly while trying to register
Probably crashed about ten times before I could get my picture and details in. Still haven't managed to register finger print.
Monzo Bank - Mobile Banking FAQ
- Is Monzo Bank - Mobile Banking free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does Monzo Bank - Mobile Banking have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Monzo Bank - Mobile Banking?
- Lloyds Mobile Banking (4.8 from 2,631,517 reviews), Starling - Mobile Banking (4.9 from 625,490 reviews) and TSB Mobile Banking (4.8 from 588,909 reviews).
Monzo Bank - Mobile Banking download
Last updated 27 days ago.
Monzo Bank - Mobile Banking sells in 175 countries. It was released 10 years and 8 months ago, on 4 Feb 2016. It holds a 4.9 rating from 370,194 reviews.
Supports 2 languages: English, Spanish.
How much does Monzo Bank - Mobile Banking make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.