Fidelity Bank Right By You
How much does Fidelity Bank Right By You cost?
Prices are current as of 12 Sept 2026.
Fidelity Bank Right By You has no in-app products on record in the United States.
10+ alternatives to Fidelity Bank Right By You
| Fidelity Bank Right By You |   Truliant |   Coastal Credit Union |   Fidelity Online Banking |   First Bank Digital Banking |   Fidelity Bank & Trust–Mobile |   Fidelity Bank Mobile App |   Fidelity Bank |   ValleyStar Credit Union |   Fidelity Mobile Banking |   NCFBINS | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.8 | 4.8 | 4.8 | 3.6 | 4.6 | 4.8 | 4.6 | 4.8 | 4.8 | 4.8 | 2.4 |
| Reviews | 5.8K | 32K | 29K | 9.8K | 6.4K | 2.7K | 2.7K | 1.9K | 1.3K | 949 | 80 |
| Released | 2013 | 2011 | 2012 | 2015 | 2010 | 2019 | 2013 | 2012 | 2023 | 2015 | 2015 |
Fidelity Bank Right By You reviews
4.8 out of 5, based on 5,757 reviews.
What people like
- Real people help quickly when you call
- Staff knows your name and cares
- Easy photo deposits and fraud prevention work
What they complain about
- Can't see who you paid in transactions
- New update feels like a slow webpage
- No dark mode and hard to read text
Info
Information in my app I should have the option to see and view, nothing in my app on my phone should be hidden
Tricky
I’ve dealt with this Bank for 20+ years never had an overdraft charge. It been close to one today. I find out that they post charges before they post deposits as pretty cheap way out as far as I’m concerned I will be closing this account and moving to a decent honest bank. I’m not happy with them at all. They have a lot of rules where they can take money from your account. They’ve been doing that at seven dollars and four dollars per month for a couple years now I’m just fed up with it.
History of invoice payments
It’s difficult when researching previously paid invoices if you can’t see an invoice number on the screen.
Business lock feature gone
I am so disappointed they took away the ability to lock my business card. Hopefully it returns.
Love the bank, hate the app
I’m a longtime Fidelity customer, and love the bank. They’re locally owned and have excellent customer service. But they truly wrecked the app. It’s literally just a scrape of the website. And they couldn’t even bother with a landscape version for iPad. And the extra authentication required for bill pay is incredibly annoying. Please create a dedicated app!!
Fraud
Wesley with the Cary Branch was very helpful as received a investigation notification text but the information sent had my name spelled incorrectly and I was afraid to open the text until I talk with Wesley at the Cary office. He was so helpful and did return my call and had a debut card reissued. Thank you for hiring him as very little people care in today world.
Poor customer service
Sad to see this bank forget the people who they serve. Courtesy calls are a thing of the past. They have become more interested in overdraft fees. I’ll be looking for a more people friendly bank to do business with.
No names on debits
I do not like that the debit transactions do not show a name to who it is paid. It only shows amount & date
No landscape view
This is a great app, but no landscape view in iPad makes it impossible to use for any serious work.
Good app. Great Bank.
The app might not have all the frills of the mega banks… but it works, and if I have an issue, I can get a real person that I know on the phone at my local branch. Try that with a mega bank
User experience
Bad, worse than prior new updates
APP UPDATE IS AWFUL
New app update is terrible - sure the last version needed some updates, but the HORRIBLE font choices… why!?! Also - you use to be able to click and see more info on transactions- now you aren’t able to. TRY AGAIN! Please!!
I like the old version
I would like to see who was paid on the transactions
Convenient
I love this app. You can have fraud prevention, easy photo deposits, ATM withdrawal no problem. And live the interest baring money market.
STOP TRYING TO FIX IT
Every time they update or change any slight thing in this app I have to jump through so many hoops just to access my account on the same devices that I always access it from. On this most recent update (which of course logged me out of everything again) is now asking to send me a text or call me with a confirmation code. Great, no problem right? WRONG, it doesn’t matter what option I click on I end up waiting an indefinite amount of time for a phone call/text that will never come. I can call them because the offices are closed, so now I have to wait until Monday and take time out of my schedule just to have access to my own account.
New update
The new update stinks. It feels like I’m back on a web browser. This feels like a step backwards.
Excellent service
The people who answer whenever I call for something after hours are very nice and always helpful with solving my problem Also my local bank in Candor, NC are great people and very knowledgeable about anything I need help with. Linda the manager and the others are always cheerful and greet people with a smile. It’s always a good experience anytime I go by that bank in Candor I live between 2 Fidelity Banks so sometimes I go by Biscoe ,NC bank and those employees are also kind to me every time
Best Bank
Great service
Back ground
Back ground is awful…everything bright white and font is little and hard to read…..needs a dark mode desperately
Not ADA compliant . Transactions not available for day to day.
This app used to be easy to use for people with visual impairments. Now unable to adjust fonts to a size that is able to be seen without cutting off half the screen app will not no appear in portrait mode. My second problem is that you can no longer view daily transactions along with whom you made the transaction . Waiting for statements is too long to catch fraudulent transactions so the bank can be alerted and a stop can be made and a new card issued. Bring back daily transactions
Topknot
Choosing the right bank is one of the most important financial decisions anyone can make. Whether you’re opening your very first checking account, saving for retirement, managing household expenses, or operating a growing business, having a bank that combines excellent service with dependable financial products can make everyday life much easier. For many people in Durham, North Carolina, Fidelity Bank on Shannon Road stands out as an exceptional choice for both personal and small business banking. One of the first things customers notice when they walk into the Shannon Road branch is the welcoming atmosphere. Banking can sometimes feel intimidating or impersonal, especially at very large financial institutions. At Fidelity Bank, however, customers are greeted by friendly faces who genuinely seem interested in helping. Rather than feeling like another number in line, visitors often experience a level of personal attention that makes every interaction more comfortable and productive. Customer service has always been one of the defining characteristics of a great community bank, and the Shannon Road branch reflects that tradition. The staff members are knowledgeable, patient, and willing to answer questions without rushing customers through their transactions. Whether someone needs assistance opening a new account, understanding online banking, applying for a loan, or resolving a problem, the employees take the time to explain options clearly and professionally. Personal banking is about much more than simply depositing checks or withdrawing cash. It involves building a relationship with a financial institution that understands your goals and supports your financial future. Fidelity Bank offers a wide variety of personal banking products designed to meet different needs. Checking accounts, savings accounts, certificates of deposit, debit cards, online banking, mobile banking, and other financial services are available to help customers manage their money efficiently. Convenience is another reason many customers appreciate the Shannon Road location. The branch offers hours that fit the schedules of busy professionals, retirees, families, and business owners alike. Having accessible banking hours means customers can conduct their financial business without rearranging their entire day. That convenience becomes especially valuable when unexpected financial needs arise. Another major advantage is the availability of ATMs. Having convenient ATM access allows customers to withdraw cash, make deposits at participating machines, and complete many routine banking tasks without waiting inside the branch. Easy ATM access saves time and makes everyday banking significantly more convenient, especially for customers who travel around Durham or throughout North Carolina. Small business owners also find tremendous value in working with Fidelity Bank. Running a business requires a financial partner that understands the challenges entrepreneurs face every day. Cash flow management, payroll services, commercial loans, lines of credit, business checking accounts, merchant services, and financial guidance all play critical roles in business success. A local banking team that understands the regional economy can often provide more personalized support than larger national institutions. Business owners appreciate being able to speak directly with bankers who understand their operations and who take time to learn about their goals. Instead of navigating complicated phone menus or speaking with someone hundreds of miles away, customers often have the opportunity to develop long-term relationships with experienced banking professionals who know their names and understand their businesses. Another quality that distinguishes the Shannon Road branch is the professionalism of its employees. Every financial institution offers products, but outstanding service is what keeps customers coming back year after year. The staff consistently demonstrates courtesy, respect, and genuine concern for customer satisfaction. Whether helping someone resolve an account issue or answering questions about financial products, employees work diligently to provide helpful solutions. Technology also plays an important role in modern banking. Fidelity Bank combines personal service with digital convenience, allowing customers to manage many aspects of their finances from computers or mobile devices while still enjoying the reassurance of having a local branch available whenever face-to-face assistance is needed. This balance between technology and personal relationships provides customers with flexibility that fits today’s busy lifestyles. Security is another essential consideration. Customers trust their banks to safeguard their money and personal information. Fidelity Bank invests in modern banking technology and security measures that help customers bank with confidence while protecting sensitive financial information. The Shannon Road branch also reflects the values of community banking. Local banks often become active participants in the communities they serve by supporting local organizations, businesses, schools, and charitable activities. Many customers appreciate knowing that their bank maintains strong connections within the local community rather than operating solely as a distant corporate institution. For families, first-time homebuyers, retirees, students, and business owners alike, having experienced professionals available to answer financial questions can make a tremendous difference. Financial decisions often have long-term consequences, and receiving knowledgeable guidance from trusted banking professionals helps customers make informed choices. Many customers also enjoy the welcoming environment created by the Shannon Road staff. A friendly smile, a warm greeting, and employees who remember returning customers contribute to an atmosphere that encourages long-term relationships rather than one-time transaction
Bad update
The old app was great. This new version is a glorified, slow webpage. Please revert.
Face ID login broken...
Lately the face ID fails to login after maybe one successful login. At least they enabled pasting into the password field.
Liberty Branch
Unbelievably Kind , Helpful and First Class Customer Service 10/10
Bring the old app back
The old app was better I can see who each transaction went to this one I can’t! Don’t like the new app at all!
New Business Accounts
I have been creating a business over the last 6 last. The last 5-6 months I have spend things up because I am hoping once I am full healed up from my injury, I’ll be able to go back to work. With all that said they have been excellent working with me and answering my questions, even though I haven’t open just yet. I get treated the same as in I had cash flow coming in. I have a services NO ONE in offering and I know when I open im going to be slammed. I’ll leave another review once I’m I’m become operational and see if I get the same treatment or even better.
Love this bank
This app used to be great easy to use and worked fast. Not sure why they updated it this past weekend but so far it is junk and I don’t care for the new updates
Local branch NC
Kim is always there to help even outside of the normal work hours she is a text away from helping us out
Could be better
App seems to be a step behind other mobile banking apps
Easy to use
Easy to use
Good bank bad app
A company with as much money as fidelity should keep their app working as well as a local credit union. Over the past few months the app has been down considerably and for a large bank that is condensing offices they should have better online presence and presentation.
Fidelity Bank Right By You FAQ
- Is Fidelity Bank Right By You free?
- Yes. The app is free, in all 5 countries it sells in, and it sells nothing inside it.
- Does Fidelity Bank Right By You have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Fidelity Bank Right By You?
- Truliant (4.8 from 31,633 reviews), Coastal Credit Union (4.8 from 28,998 reviews) and Fidelity Online Banking (3.6 from 9,849 reviews).
Fidelity Bank Right By You download
Last updated 2 months ago.
Fidelity Bank Right By You sells in 5 countries. It was released 12 years and 10 months ago, on 18 Nov 2013. It holds a 4.8 rating from 5,757 reviews.
Supports 1 language: English.
How much does Fidelity Bank Right By You make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.