My TELUS
Manage your services in a snap
How much does My TELUS cost?
Prices are current as of 7 Sept 2026.
My TELUS has no in-app products on record in the United States.
10+ alternatives to My TELUS
| My TELUS |   MyBell |   Virgin Plus My Account |   MyRogers - Manage your account |   Rogers Xfinity |   Fido My Account |   Lucky Mobile My Account |   Mobicité |   Hydro-Québec |   HydroHome - by BC Hydro | |
|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.3 | 4.4 | 4.4 | 4.4 | 4.2 | 4.1 | 4.5 | 4.8 | 4.3 | 4.1 |
| Reviews | 52K | 654K | 351K | 281K | 69K | 62K | 55K | 45K | 1.9K | 1.7K |
| Released | 2012 | 2014 | 2014 | 2009 | 2019 | 2009 | 2019 | 2025 | 2015 | 2024 |
My TELUS reviews
4.3 out of 5, based on 52,042 reviews.
What people like
- Great for monitoring utility bills.
What they complain about
- Updates are annoying and repetitive.
- Removed call forwarding from the app.
- Login issues with two-factor auth.
- Support loop between app and phone.
Experience has improved
I use it to monitor my utilities pay bills and experience has greatly improved!
Use the app - call - use the app cycle.
This is the most horrendous service. The app asks me to call customer service to remove the add on service. When you call in it says use the app and request for a priority call back. The app work flow is not answered and asks me to call in! Horrible experience.
Absolute garbage
Nothing more to add. The title says it all
Fail
You’re an Internet and phone company that does not have a fully functioning website or mobile app. How can this be? Your parents must be so sad
2FA Bug
Won’t let me log in because “2 Factor Authentication is missing”, but there is no way to enter it!!
can’t login
keeps saying password is incorrect even after multiple resets. works on telus website
Flawed security
How is it possible that TELUS only responds to potential security breaches and fraud from 9-5 M-F? How can a company marketing online fraud protection be so negligent at dealing with potential breaches for their customers
Very bad app
The interface navigation and order synchronization are terrible. There’s no logical way to rate this app. I had a super bad experience with this app on my iPhone 15 Pro Max up to version 16. I won’t be using this app again.
Don’t go with Telus
- You can’t easily switch which Apple Watch is linked to your smartwatch plan via the watch settings or the app, as they hope you’ll open a new plan. - You can’t use Wi-Fi calling outside Canada because they hope you’ll pay the roaming fee. - If you have multiple lines in your account, they can’t have their own outbound caller ID, and all outbound calls will display the name of the account holder. - Their call center is located in other countries, which makes communication difficult. Their agents have poor communication skills, lack comprehensive documentation, and have a poorly designed backend. - Their coverage and speed are abysmal. I could continue listing issues, but I suggest you consider a different service that prioritizes customer satisfaction.
STOP REMOVING FEATURES
You removed the ability to have call forwarding on my plan in the app. Ridiculous. Now it’s a 30 minute phone call. This is in addition to the inability to report service outages without another 30 minute phone call. Your goal is to get people to not contact you and not support your customers. For being an enterprise company that’s not going to work. I’m not paying this month for continuously worse service. There’s way better and more reliable providers and this was the final straw. Get it together-you do an excellent job of making people hate you.
ANNOYING UPDATE
Annoying REPETITIVE update
My TELUS FAQ
- Is My TELUS free?
- Yes. The app is free, in all 10 countries it sells in, and it sells nothing inside it.
- Does My TELUS have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to My TELUS?
- MyBell (4.4 from 654,168 reviews), Virgin Plus My Account (4.4 from 350,569 reviews) and MyRogers - Manage your account (4.4 from 280,662 reviews).
My TELUS download
Last updated 1 month ago.
My TELUS sells in 10 countries. It was released 14 years and 2 months ago, on 30 Jul 2012. It holds a 4.3 rating from 52,042 reviews.
Supports 35 languages: English, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Maltese, Norwegian Bokmål, Norwegian Nynorsk, Polish, Portuguese, Romanian, Russian, Chinese, Slovak, Slovenian, Spanish, Swedish, Turkish, Turkmen, Vietnamese.
How much does My TELUS make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.