TruWest Credit Union
How much does TruWest Credit Union cost?
Prices are current as of 12 Sept 2026.
TruWest Credit Union has no in-app products on record in the United States.
10+ alternatives to TruWest Credit Union
| TruWest Credit Union |   Desert Financial Mobile |   OneAZ Mobile Banking |   Vantage West Credit Union |   Arizona Financial Mobile |   Credit Union West |   Tucson FCU |   Pima FCU |   Arizona Central Credit Union |   SunWest CU Mobile Banking |   First Credit Union (AZ) Mobile | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.8 | 4.8 | 4.8 | 4.8 | 4.8 | 4.9 | 4.8 | 4.7 | 4.8 | 4.7 | 3.8 |
| Reviews | 5.3K | 71K | 28K | 22K | 18K | 14K | 4.8K | 4.8K | 3.2K | 2.8K | 20 |
| Released | 2012 | 2012 | 2012 | 2011 | 2011 | 2013 | 2012 | 2022 | 2012 | 2014 | 2013 |
TruWest Credit Union reviews
4.8 out of 5, based on 5,296 reviews.
What people like
- Simple design requires almost no learning
- Customer service is professional and helpful
- Fraud alerts keep your account safe
- Very convenient for everyday mobile banking
What they complain about
- Zelle keeps crashing or not working
- Login texts have nowhere to paste codes
- Layout changes make finding things annoying
- App closes when you try to use Zelle
Rarely have issues
This app has been very consistent for the most part. Very easy to navigate. Accurate data
Card insurance
Submitted insurance card and I still got charged insurance from Credit Union
TruWest app is amazing
I’ve been a TruWest member since 1985. They are a great credit union. The phone app makes it even better. I’ve used it intentionally and it works great
Bad update
Bring back Face ID sign in
Information when you need it
This app doesn’t allow enough time to gather information. It shuts down too soon, not allowing me to make calculations. So I have to log in multiple times.
Lower your expectations
No access to trurewards visa points and Zelle no longer works. Employees continue to blame ‘system consolidation’ that took place almost 6 months ago. Find another credit union.
Doesn’t work
I have 2FA set up and I get a text, but there’s no place to enter said text when logging in. Why? I wish I could rate negative.
New version has worse user interface
I’ve been paying bills on my phone since they invented it, but this update is really a downgrade with respect to paying bills online. The old version had all payees in a list, now only ten are listed at a time, and that can be changed to a max of 30. Also, if I click on a payee, and then go back it defaults back to 10 payees per screen. Also, now there is a review payment before paying. And it doesn’t automatically include a decimal point or bring up a calculator screen when entering numbers, all conveniences the old version of the app had. All told, this app update doubles the amount of time required to pay a bill. Completely ridiculous
Mostly works, annoying to use
1. Periodically demands you provide your email address for “information” or refuses to let you use the app. 2. Check deposit 100% of the time claims one of the two pictures is not clear. Always false, always works without retaking it. The photo checker is just plain bad. Better than the website which can’t manage cookies properly to remember your credentials, though.
Good
Good
Not as good as it used to be
The app works, but the recent updates are poor. This used to be a simple, straightforward app that worked. Now it is slow, clumsy, harder to use. I was just trying to search transactions and could not update the search criteria easily
zelle not working
zelle isnt working everytime i go into the app and click zelle the app loads and then just closes
Changes the layout way to often
I get on the app ones a month atleast for bills etc, and it never fails each time I get on there is a new layout?? Why do y’all change it so often? It so annoying trying to figure out where y’all decided to move the “pay loan” option this month. If this was not the ONLY known option for my payments, because of the frequent layout changes, I would NOT use this app at all
Number one credit union
The Customer Service the welcome you received when you walk in the door they acknowledgment of who you are ill be a member with them forever
Ugh site down again
Too many updates that take the website down when I need it.
Difficult finding what I need
The layout is bad. Tried to access zelle today. App doesn't open up. Maybe look at how chase app is designed.
Easy App
Wish they were all this easy to use. It’s a keeper. Also love the CU. Great team.
It sucks
Your app sucks. I can not log into it even after changing the password
Poor customer service
Does not reply to emails or return phone calls as promised.
Great service
I always get great service from all the TruWest employees. They are always professional and knowledgeable and helpful. I enjoy their website as it’s easy to use. The fraud alert team is great and always on their toes to keep my account safe. Great job everyone and thank you
Not user friendly
Difficult to get directly to where you’re trying to go without having to click on multiple places, example pay for my loan. Zelle continuously does not work, every time I attempt to Zelle it kicks me out of the app completely.
Gem
This has got to be the most convenient site on my phone. Thanks for keeping it simple.
Can’t log in
This app is stupid. You can’t log in because it sends a text message with a number, but there’s no way to reply back. It just says: “Text us back! We'll complete your login once we get your reply.” You can’t complete the login because again, the text the app sends doesn’t let you reply with anything. It gives you a code you’re supposed to copy and paste with nowhere to paste it. Please fix this. I also noticed you haven’t updated the app in 8 months. Good job.
Update the App
I like the app but you guys haven’t updated the app to reflect the widgets to the latest iOS update. There’s been multiple of updates and still no widget option. Update the compatibility
Hard to navigate
Its hard to navigate the app and i have been making payments on the app and my required payments arent adjusting down still shows i owe the full payment amount.
Easy to work with
Great people and easy to do anything with the app or online! Thank you!
Not the most intuitive banking app out there
I am not sure who designed this app but that person surely isn’t using it. Finding what you need takes some maneuvering around. Finding simple thing like an interest on your account is impossible. Adding ACH transfers not there, at least I could not find it. Various forms you supposed to complete miss download function. Submitting form on line (account closure), not working - error message. Secure messaging hard to maneuver. Try to find a response… no notification, no clear indication that someone read and replied to your message. This is by far the most convoluted and user unfriendly banking app I encounter in my life.
Elegantly Simple
This bank app is the best one I have. TruWest has made it so simple to find and use any tool they have. It’s a sleek, minimal design that requires almost no getting used to. Never had an outage, never had to call customer support to figure out how to use it. There are some functions that are not available through the app and require using the website or phone banking, but those are rarely used situations. For every day, mobile banking, I think this app is great.
Customer Service
The customer service could be better and better organized.
TruWest Credit Union FAQ
- Is TruWest Credit Union free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does TruWest Credit Union have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to TruWest Credit Union?
- Desert Financial Mobile (4.8 from 71,468 reviews), OneAZ Mobile Banking (4.8 from 28,193 reviews) and Vantage West Credit Union (4.8 from 22,125 reviews).
TruWest Credit Union download
Last updated 3 months ago.
TruWest Credit Union sells in 175 countries. It was released 14 years and 3 months ago, on 28 Jun 2012. It holds a 4.8 rating from 5,296 reviews.
Supports 2 languages: English, Chinese.
How much does TruWest Credit Union make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.