CTBI Mobile
How much does CTBI Mobile cost?
Prices are current as of 12 Sept 2026.
CTBI Mobile has no in-app products on record in the United States.
10+ alternatives to CTBI Mobile
| CTBI Mobile |   CNB Mobile Bank |   Commonwealth CU Go Mobile |   L&N FCU Mobile |   UK Credit Union |   Peoples Bank PEBO |   MCCU KY |   1st Trust Mobile |   Community Bank – Personal |   Citizens Bank of Kentucky |   Whitaker Bank Mobile | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.9 | 4.8 | 4.8 | 4.8 | 4.7 | 4.6 | 4.8 | 4.8 | 4.8 | 2.7 | 1.9 |
| Reviews | 13K | 27K | 17K | 12K | 6.2K | 3.6K | 2K | 296 | 115 | 53 | 35 |
| Released | 2011 | 2020 | 2011 | 2015 | 2014 | 2022 | 2023 | 2011 | 2018 | 2012 | 2012 |
CTBI Mobile reviews
4.9 out of 5, based on 13,273 reviews.
What people like
- Transfers and balance checks work well
- Very easy and convenient to use
- Customer service is actually helpful
What they complain about
- Mobile check deposits often fail
- App crashes and locks you out
- You can’t pay loans in the app
- Face ID login never works
Checks
Sometimes it won’t deposit my check it gets rejected for no reason I need to know how to link my accounts together and do transfers in stead of checks . But I still give a 5 star
Worst app experience I have ever had
Seriously-community trust-despite knowing my passwords and answering the personal questions and submitting the email and text 2 factor questions absolutely accurately, I still get error messages. I have had problems with this app for YEARS!! And the only way to fix the problem is to actually call your reps to have them unlock my account. That’s personnel time they could have used to do something more important and more dissatisfaction for this customer. PLEASE provide a way for us to fix these problems ourselves. Stop locking my account if mistype one letter. Omg!! I never had these problems with Wells Fargo which I banked with for 10 years. Ugh!
It’s having problems
Lots of bugs, does have problems with log in frequently which causes you to get kicked out. Typically I don’t have many issues but the same one pops up often
Deposits
We have had a terrible time for years making deposits to our account. My wife’s complete first name middle and both last names have to be perfect. Amazing the difficulty we have had depositing and or wire transferring money.
No monthly statement available on mortgage through app.
It’d be nice to see the amount due each month for our mortgage in the app and have a way to designate payment on that instead of just a “fund transfer”. It would be a bit more mentally reassuring.
Great Banking App
Easy & Accessible
Why can’t I open the app?
Everytime I click on the app it instantly crashes, I’ve tried deleting and reinstalling and nothing works. It’s been like this for months and it used to work perfectly on the same phone for years beforehand.
Banking App
Love doing my banking online. It is nice . Love my bank
Working
So far in my 3 years of banking with Community Trust everything has been really great. Hope to continue.
Deposits
Fast easy service !! Love it !!
Accounts not showing
I have two accounts that have been promised by multiple employees to be able to be seen on my mobile app and they still are not working. Been at least two years.
Needs updated
The app is behind in technology and needs an update compared to other banks.
Great bank!
This is a GREAT bank with exceptional service!
Customer
App is really outdated. I use about 10 different banks and credit union. Community Trust has the most outdated app of all of them.
Mobile Ap
Works smoothly from transferring money to seeing a picture of a check.
Desperate
Have always used the mobile app. Now I’ve tried for days and can’t get it to login. Has the app crashed or am I doing something wrong?
Account #’s
It would be great to be able to pull up routing and account #’s in the app somewhere.
Bad bank, terrible app
I do not understand the amount of 4 and 5 star reviews. This app has so few features, and half of them barely work or just don’t. The app constantly asks for authentication even though Face ID is enabled, and it will lock you out randomly with no warning or message about what’s happening. You can’t do basic things like look up your account and routing number, and I’ve yet to deposit a check on here with mobile banking. Everything is hard to look up and is slow and the app itself has just the ugliest interface you could imagine. It’s horrifically outdated. Customer service in person is abysmal. They act like they’re doing you a favor to even let you in the doors. They have no deposits by atm at their banking location, so you’re forced to speak with one of the jerks inside or through the drive thru. I’ve yet to have a positive experience with this bank after more than a year. I want to support credit unions and will but it won’t be with CTBI.
Learning
I'm 68 and have recently been widow. Community Trust has helped guide me on ways to best grow my money!!! They are great!!!!
Completely nonfunctional app
As the title states, the app is completely non-functional. When the ‘help’ icon is pressed, it force closes the app. This is the third time this week, that I’ve had to call (typical call time of an hour) because the app will not remember any password that is set. Face ID hasn’t worked the entire time. The standard these days is pretty low but good god, at least try.
Easy
Very easy, very convenient!
Broken app
Several features doesn’t work. Face ID never works for login, won’t save a password, Zelle doesn’t work from the app. It’s been an issue for years now and community trust doesn’t seem to care enough to have it fixed.
Below Average
App. does not allow you to pay loans or see balances for loans. Most all bank Apps do
iOS Slow and Logs Out
Just moved from Android / Samsung S25U. Worked great on that platform. Had issues with iPhone 15PM before that and now I have the same issues on my iPhone 17PM. I have to log in almost every time no matter what settings I use. Takes 30 seconds if I change alert settings etc. Between the app and my debit cards not lasting 3 months, a different bank is starting to sound like a good idea:
Mobile Banking
I switched banks a few years ago because my old bank struggled to keep up with mobile banking options. I’m in my 50’s but I love mobile banking. I haven’t had a checkbook in almost 16 years. This is just so much easier and convenient. CTBI keeps up with the times and gives me one less thing to worry about. Love their mobile banking.
Doesn’t work for ready pay
I have an auto loan I need the app to make payments without going to the website. Turns out that’s not an option.
CTBI Mobile FAQ
- Is CTBI Mobile free?
- Yes. The app is free, in all 1 country it sells in, and it sells nothing inside it.
- Does CTBI Mobile have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to CTBI Mobile?
- CNB Mobile Bank (4.8 from 27,484 reviews), Commonwealth CU Go Mobile (4.8 from 16,551 reviews) and L&N FCU Mobile (4.8 from 11,976 reviews).
CTBI Mobile download
Last updated 3 months ago.
CTBI Mobile sells in 1 country. It was released 14 years and 11 months ago, on 14 Oct 2011. It holds a 4.9 rating from 13,273 reviews.
Supports 1 language: English.
How much does CTBI Mobile make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.