BetterHelp - Therapy
#1 Therapy Platform
How much does BetterHelp - Therapy cost?
Prices are current as of 8 Sept 2026.
BetterHelp - Therapy has no in-app products on record in the United States.
10+ alternatives to BetterHelp - Therapy
| BetterHelp - Therapy |   Clarity: CBT Self Help Journal |   Wysa: Mental Wellbeing AI |   Talkspace: Virtual Therapy App |   Ahead: Emotional Intelligence |   NOCD: OCD Therapy and Tools |   SonderMind - Mental Health |   Brightside Health |   7 Cups: Online Therapy & Chat |   Grow Therapy |   UpLife: CBT Therapy, Self Care | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.8 | 4.8 | 4.8 | 4.8 | 4.7 | 4.8 | 4.7 | 4.3 | 4.4 | 4.8 | 4.8 |
| Reviews | 177K | 55K | 52K | 47K | 38K | 19K | 13K | 10K | 9.2K | 8.2K | 4K |
| Released | 2015 | 2015 | 2016 | 2013 | 2021 | 2016 | 2019 | 2022 | 2014 | 2025 | 2021 |
| Weekly price | — | — | $29.99 | — | — | — | — | — | $3.99 | — | — |
| Monthly price | — | $9.99 | $19.99 | — | $9.99 | — | — | — | $9.99 | — | $19.99 |
| 3-month price | — | — | $144.99 | — | $29.99 | — | — | — | — | — | $34.99 |
| Annual price | — | $69.99 | $74.99 | — | $59.99 | — | — | — | $59.99 | — | $59.99 |
The going rate for each plan in United States, in its own currency, shaded from the cheapest price on the row to the dearest. Plans fewer than four in ten of the priced apps sell are left out.
BetterHelp - Therapy reviews
4.8 out of 5, based on 177,231 reviews.
What people like
- Easy to find and match with a therapist
- Very convenient to use from your phone
- Therapists are kind, patient, and supportive
- Great option when local therapists are unavailable
What they complain about
- Extremely expensive for what you get
- Therapists often ignore your messages or calls
- App crashes or loses connection during sessions
- You can't easily cancel your subscription
Best decision
I’ve put off therapy for many many years mainly due to experiences I had as a child when I was forced to go as well as the sigmatism behind traditional therapy. I only recently started this new path of a deeper self reflection, slightly over two months. Not only I, but many other people around me have noticed drastic changes emotionally as well as physically. It has opened my eyes to so many new different perspectives as well as leaving me comforted knowing I’m not only working on myself, but also to contribute to be a better human for the world. I would highly recommend anyone in everyone to at least try it out coming from someone who’s experienced childhood abuse drug addiction, relationship issues spending time in jail. You can feel better about yourself, you just need to take the first step.
The great surprise I’ve gotten being a new consumer 🤦🏽♂️🤦🏽♂️🤦🏽♂️
Being billed and cannot get your session done almost a week after 🤦🏽♂️🤦🏽♂️🤦🏽♂️ isn’t this a lovely surprise 😒 😒😒
If you have something specific say so
Dr. Early was kind and expert and made good suggestions.
Nicht zu empfehlen, Therapeuten bekommen 1/4 dessen was wir zahlen!
Wir blechen für Aktionäre und bekommen halbgare „Therapeuten“ mit 3 Monaten Coaching Ausbildung, die zuvor LKW Fahrer oder sonst was waren. Nic gegen LKW Fahrer, aber Psychotherapeuten haben nicht ohne Grund 10 Jahre Ausbildung gemacht! Unglaublich!! Lasst die Finger davon!
Trop cher
49€ par semaine ?? C’est exorbitant même pour un suivi médical…
1st time user
This is my first time using better help and first receiving therapy. So glad I tried it.
USERS BEWARE
I used better help for 5 months and decided to switch platforms for personal reasons unrelated to BetterHelp. About a month after I switched, without any notice, call, email, letter, bill, or invoice, BetterHelp began charging me $100 PER SESSION had! They charge what they charge per session, but they don’t tell you they will come for any additional fees all at once. Shame on you betterhelp. This is a terrible business practice.
One basic UI improvement needed
This sounds trivial but is a bugbear - when you try and log in, there two identically coloured ‘send me a code’ button with email as the first/top option and SMS as the second. PLEASE REVERSE THIS. Every banking and other app uses text messages, so your finger automatically goes to the top button, but if you accidentally hit the ‘email the code’ button it’s then a 5 min wait for the email which has (more than once) cut into and delayed the therapy session. SMS CODE SHOULD BE THE FIRST, BIGGEST AND MOST PROMINENT 2FA AUTHENTICATION OPTION - email is far slower, and no other app puts it as first choice.
Bon concept mais pas honnête
Sur le papier BetterHelp offre une belle promesse, mais attention ils ne sont pas honnêtes et vous feront payer toutes les semaines peu importe si les seances sont faites.
Pas assez adapté aux emplois du temps
Je trouve que l’appli est super pour trouver le bon thérapeute. Mais perso je n’ai pas besoin d’un suivi aussi intensif. Pas besoin de parler par message tout les jours, pas besoin d’un rdv par semaine. Toutes les deux semaines me suffit. Surtout avec les vacances et jours fériés, etc. Donc ce n’est pas du tout rentable pour moi. Ils devraient penser à faire un forfait plus léger. Et je trouve que l’appli n’est pas très user friendly non plus.
A service that saved my life
I was hesitant to utilize BetterHelp. I gave it a chance and I’m not turning back. This service is absolutely incredible. My therapist is consistent, considerate, patient, kind, attentive, and supportive. I love this service and the cost is great.
Bad customer service
I was looking forward to trying better help. I downloaded a week ago to give it a try. The app malfunctioned when I was entering my insurance info. I couldn’t start therapy until I got this issue resolved. The only form of customer service is through email. I emailed them asking them to help me correct my information on Monday. They messaged back saying it was resolved but I never gave them the information needed to correct it so I emailed them again on Tuesday asking for help again, Wednesday they told me the same thing, that it was resolved. I emailed them back asking what info they had on file because I never gave them my insurance info in the first place and it’s Friday and I still haven’t heard a thing. I can’t find a phone number to call or anything. Was really looking forward to talking to someone but unfortunately due to not even being able to correct my information and it taking a week of messaging and getting nowhere, I will not be using this app.
Accessible
Very easy way to find a therapist and get quickly matched in terms of your needs.
Dommage
Tarif beaucoup trop élevé pour une thérapie même pas adaptée, impossible de changer de thérapeute. Ce n’est pas faute d’avoir été très précise sur mes besoins en matière de thérapie. J’ai précisé avoir des petits moyens mais 50 euros par semaine pour avoir une thérapie plus que moyenne tous les 15jours non ce n’es pas intéressant malheureusement.
Bonne première approche, mais pas un suivi thérapeute complet
J’ai téléchargé Better Help à un moment où ça n’allait pas très bien : dépression, perte de motivation, procrastination, isolement et peu de personnes à qui parler. Les publicités m’ont donné l’impression qu’il était possible de réellement travailler sur soi et d’être accompagné directement via l’application. J’ai eu une première séance en chat avec une thérapeute, et c’est clairement le gros point fort de l’application. Pour quelqu’un comme moi, avec une phobie sociale et des difficultés à parler en face-à-face, le chat en direct est très rassurant. On voit la personne écrire en temps réel, on sent que ce n’est pas une IA, et il y a un vrai sentiment d’écoute et de bienveillance. Cela permet d’aborder plus facilement des sujets difficiles. L’application est facile à utiliser, on peut écrire à tout moment quand on ne se sent pas bien, et certaines ressources ou applications complémentaires sont proposées en fonction de la situation personnelle. En revanche, j’ai été déçue sur un point important : le suivi. Je m’attendais à un accompagnement plus complet (feuilles de travail, exercices, objectifs suivis dans le temps). Or, très rapidement, on est orienté vers un CMP ou un psychologue/psychiatre en dehors de l’application. Au final, Better Help sert surtout de premier contact et d’espace d’échange, mais ne suffit pas pour un réel travail thérapeutique sur la durée. Le prix est également un gros frein : 49 € par semaine, c’est très cher pour ce qui est proposé, surtout quand on est ensuite invité à consulter ailleurs. À ce tarif, on s’attend à un accompagnement plus structuré et approfondi. Autre point négatif : les notifications push ne fonctionnent pas correctement (je reçois des mails à la place, malgré les réglages activés). 👉 Je recommande cette application : • aux personnes très isolées • à celles qui ont du mal à parler ou à faire un premier pas • pour un premier échange avec un thérapeute 👉 En revanche, si vous cherchez un suivi thérapeutique complet, Better Help ne remplacera pas un vrai professionnel en cabinet.
Affordable and convenient
I do Saturday sessions because of my work schedule that’s never been an issue for my therapist.
Autobilled 4 months. No sessions
Come on. I never had a single session yet you billed me for months. Scam like
Great resource!
I really enjoyed the easy walk thru when I first got the app. I loved the step by step process and I really like the therapist I was matched with. My only issue is not being able to pause and resume whenever I would like. I can pause but then that is limited to one every 3 months. I wish that I could have more freedom in that department. Otherwise I’ve really enjoyed using BetterHelp!
Berater und Inhalt super. Plattform sehr Fehler anfällig
Der Inhalt und meinen Berater sind super die Vermittlung war super. Leider ist die Plattform Stand Dezember 2025 sehr fehleranfällig. Während wichtigen Sitzungen verliert man oft die Audio Verbindung und muss die Sitzung neu starten.
Gute Beratung, schlechte App
Also ich fange mal mit der App an. Sie ist klar und übersichtlich, gut strukturiert. Man wird am Anfang durch ein Formular geführt, wodurch dir ein passender Therapeut zugeteilt wird. Das ging super schnell, dauerte vielleicht höchstens 2 Tage. Wurde auch gefragt, was für ein Typ Therapeut ich suchen würde; jemand der mir schroff die Meinung sagt oder jemand Feinfühligeres. Eins muss vorweg klargestellt werden: Es ist eine Private, therapeutische Behandlung. Nur im Unterschied zu der, dass das online ist und die Therapiestunden pauschal abgebucht werden statt nach tatsächlichen angefallenen Stunden. Das ist eine sehr teure Abofalle, wenn man sie nicht rechtzeitig kündigt oder nicht regelmäßig seine Stunden (3/4 Stunde) nimmt. Laut den AGBs ist man auch nicht berechtigt, diese als „Guthaben“ erstatten zu lassen oder die Stunden auf den darauffolgenden Monat aufzustocken. Das finde ich sehr schlecht. Leider (Stand 23.11.25) funktioniert die Seite „Mitgliedschaft kündigen“ über die App auch noch nicht mehr, genauso wenig wie die „Mitgliedschaft verwalten“. Bitte unbedingt überarbeiten. Da gehe ich dann doch lieber in eine Privaten Praxis, bezahle ich ungefähr das gleiche (eigene Erfahrung in Hamburg) und es wied nur Geleistetes abgerechnet.
Therapist
Had a great experience talking to a professional today for the first time ever Use to venting to friends and family who don’t actually ask the hard questions She did thank you so much Cindi
No avail, cancel w/out notice, not good for ppl that need real help
Would be great for low resillence ppl that just need minimal help or talking. Ends up being dbl th cost because they charge you for 3 wks to get 1 session in; and therapist cancels on you last minute with 2 hrs notice. Plus are the infinite free group sessions avail- however you can only sched 1 at a time, so again if you need a lot, you have to look up & plan a sched, & manually have to go in often to sched your next one once you e attended 1.
Helpful
Very good session
Verbindung
Verbindung und Bildqualität nicht optimal
It’s mid
First time trying therapy, I like the fact they match you with someone and if you don’t like you can change anytime. The only ridiculous thing is that they charge $45 weekly which is crazy. And you have to book your sessions and it’s possible you can’t even get a session weekly since you have to book like almost a week and half early. I honk it’s just too pricey but my therapist I’m with is amazing tho!
Great First Experience
I’ve been putting therapy off for far too long in my life, but my outlook on this type of support has improved so much. I know this is based off my first experience with BetterHelp, but I’m so surprised at how relieved I feel from this first interaction. Thank you so much.
DON’T WASTE YOUR TIME
They currently have an active lawsuit against them for leaking private patient data! Before I learned this, I couldn’t even get an appointment because they don’t take my insurance or my husband’s. Without insurance, it’s not affordable.
Interesting insight
Good counselling
Dommage pour le prix
Extrêmement cher, ça fait un total de 200 euros par mois environ c’est énorme. Il y a des options de réductions en fonction de la situation des personnes, mais c’est des micro réductions qui ne changent pas grand chose. C’est une application qui est une bonne idée, qui peut aider les gens qui ont du mal à faire la démarche de trouver un psychologue, mais à ce prix ça me paraît compliqué que ce soit une option pour la plupart des gens. Il aurait fallut peut être avoir des options de période d’essai ou différents d’abonnements adaptés aux besoin de chacun pour que ça puisse être réellement accessible.
Long wait
If you need immediate help don’t get this. You have to wait for help
Great Therapists
Fantastic app
Stay away and find your own therapist
Forcing people to a pre payment of almost £300 before you’ve even discussed with a therapist, is not the way to go..There is no flexibility, maybe I can only afford once a month or twice, why forcing me to a monthly subscription. I won’t be recommending this to anyone… plus you get no choice in the therapist…
Great Service
Better help has been amazing, I have used this service for over a year now and feel so much better, physically and mentally. I have used the change therapist option and that also has been easy. My only complaint is sometimes the connection by internet isn’t always great.
Limites
Pas assez de psychologue LGBT, rematching avec les mêmes psychologues qui ne correspondent pas au seul motif que j’ai demandé (lgbt), quand même on est en 2025 Je pense qu’il vaut mieux pour se faire aider voir des psychologues réels spécialistes des LGBT qui ne se trouvent pas sur ce genre de plate-forme
日本語にして下さい
なんで英語なの？
Great experience!
App is user friendly & Therapist is wonderful!
Terrible
I tried to leave a review within their app - I literally said it was too expensive. As soon as I started writing negative comments it blocked me from submitting it. Disgusting. Especially for people in need.
Amazing !!!!
Deep healing. Trauma’s dislodged. Miracles really. After 60 years so glad I found this !!! Invaluable!
Pas professionnel du tout
L’application en elle même est bien faite. Mais lorsqu’on m’a donné mon thérapeute c’est là que ça s’est dégradé tout d’abord Omar s’est présenté jusque là tout va bien je me présente à mon tout puis Omar se trompe de prénom je lui fait la remarque je ne trouve ps cela professionnel du tout mais bon l’erreur est humaine… et nous convenons d’un premier rendez vous. Le jour du rendez vous je me présente 5 minute en avance et dis « bonjour Omar je suis présente » et les minutes puis les heures passent. Omar ne s’est jamais présenté à notre rendez-vous sans jamais prévenir, sans jamais s’excuser. Je suis réellement déçu je pensais trouver en BetterHelp un moyen de me confier et de me soigner mais non. Je ne sais pas si je suis un cas isolé mai 49€/semaines pour ça pour une démarche de soin qui est déjà super difficile car nous nous mettons à nu totalement est déjà tellement difficile. L’application en elle même est bien faite facile à comprendre mais faires un meilleure trie dans vos thérapeute car on ne joue pas avec la santé et les traumatismes des gens.
V good
V good
Don’t hesitate
I am so happy with this service What could be better then finding someone who will listen, advise, encourage without an agenda other then to help Priceless!!
Yea this is a scam
Way too expensive for no response in a timely manner.
Yes thank you
So so convenient to have a therapist right here on my phone. I’ve been looking for so long in person that I lost hope. No one is available, or affordable. BetterHelp offers professional and kind people who are qualified to to their job and I can actually afford it. I am so so so grateful.
Rudimentary and geared to overseas audiences
The therapists on this platform are suitable for those who have never had therapy before, never done any self reflecting, and a very very very fresh and new to self improvement. The therapy I received was actually dangerous in nature of its advice and entirely tone deaf to the situation I had described over a number of weeks and sessions. All of the group sessions are overnight and not suitable for Australian audiences.
Slow
Slow to respond
Great App!
You have to make sure your dates auto schedule correctly but over all this app makes the process extremely easy!
Inefficient.
Betterhelp is simply overpriced. It’s morally bankrupt and ethically just corrupt to offer financial aid to low income people, which still leaves hundreds of pounds to pay monthly, but then absolutely NOTHING is offered in the first month - it makes it absolutely unsustainable. We are in a financial crisis and people are signing up to the app because they are in personal crises too. All Betterhelp did for me is cost hundreds and give me nothing. It’s not manageable.
Good everything else bad pay structure
Just be careful of the pay structure
Got tired of it
The app advertises the payment as unlimited texts, calls etc ... It took me so many times to find a counselor that ACTUALLY REPLIES to your text messages. They always prefer it to be video / audio sessions, which you can’t even do every day. I gave the app so many chances, emailed customer service a lot of times.. until I finally gave up. I don’t even want my money back as the time that I’ve wasted won’t bring it all back. I just wish they would have better counselors who would be attentive just like how they advertised.
Not working
I just downloaded the app and started adding my information, however it stops working as soon as I choose my preferred language. Can you support on this?
BetterHelp - Therapy FAQ
- Is BetterHelp - Therapy free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does BetterHelp - Therapy have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to BetterHelp - Therapy?
- Clarity: CBT Self Help Journal (4.8 from 55,452 reviews, premium from $9.99), Wysa: Mental Wellbeing AI (4.8 from 52,189 reviews, premium from $4.99) and Talkspace: Virtual Therapy App (4.8 from 46,853 reviews).
BetterHelp - Therapy download
Last updated 1 month ago.
BetterHelp - Therapy sells in 175 countries. It was released 11 years and 2 months ago, on 11 Jul 2015. It holds a 4.8 rating from 177,231 reviews.
Supports 5 languages: English, Dutch, French, German, Spanish.
How much does BetterHelp - Therapy make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.