Carnival HUB
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How much does Carnival HUB cost?
Prices are current as of 11 Sept 2026.
Carnival HUB has no in-app products on record in the United States.
10+ alternatives to Carnival HUB
| Carnival HUB |   Royal Caribbean International |   Norwegian Cruise Line |   Disney Cruise Line Navigator |   Shipmate: Plan & Track Cruises |   Virgin Voyages |   Cruise Deals - Cheap Cruises |   Princess Cruises |   Airfordable |   TravelArrow |   CruiseMapper | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.7 | 4.8 | 4.8 | 4.7 | 4.8 | 4.8 | 4.8 | 2.4 | 4.9 | 4.6 | 3.6 |
| Reviews | 475K | 1.6M | 253K | 139K | 59K | 11K | 7.9K | 4.5K | 3.2K | 2.4K | 307 |
| Released | 2015 | 2017 | 2024 | 2013 | 2010 | 2025 | 2015 | 2023 | 2021 | 2024 | 2015 |
Carnival HUB reviews
4.7 out of 5, based on 474,714 reviews.
What people like
- Easy to book dining and shows
- Check account balance without standing in line
- See daily activities and ship schedule
- Keep in touch with friends on board
What they complain about
- Chat notifications are delayed or missing
- App crashes and logs you out often
- Slow loading times frustrate users constantly
- Free WiFi makes the app nearly useless
Great experience
The app was very clear with everything from balances to what’s happening on the ship, checking in.
Terrible app
One of the worst apps I’ve used. Constantly re-routes to the wrong page, not user friendly. Prompts me to download the app, that I’m literally currently on. Lots of bugs
Overall helpful and informative
A couple of small glitches but a great information and communication app
Glitchy at best, useless at worst
I recently went on my first Carnival cruise. Downloaded the app which was hugely glitchy to start. Trying to log in was a nightmare with repeated requests to change my password. My Passwords app on my iPhone has about a dozen passwords stored. Then it decided to let me in without drama. Phew. When it came to organising my cruise it was still a bit awkward. Every time I entered a new detail (e.g. type of identification I would use), I’d have to choose between a double or two twin beds for the cabin. Every time! So when I got the ID details from my travelling companion, I’d have to choose various details again. Purely by chance, I saw a YouTube video and the passenger said to bring your boarding pass. I didn’t have a boarding pass and frantically found it in a previous email. The pass hadn’t said anything about a boarding pass so I never looked for one. The weird thing is that the particular pdf I found it in did not have the boarding pass initially. It had been added in later. I thought I was bonkers but I had emailed my fellow passenger so she could print her luggage label. The boarding pass hadn’t been there but suddenly appeared. The app, in the section dedicated to the documents you need to travel, did NOT mention a boarding pass. My friend got the app and tried to log in for details of the trip, she couldn’t. Very frustrating. Once on the ship, the app would not let me use it for anything. Yes, my phone was set up as instructed I.e. in Aeroplane mode, but that didn’t matter. I got the ‘Uh oh, something went wrong’ message. From taking to other passengers, it seems that if you paid for internet on board, the app worked beautifully. If you decided that you could live for three days without internet, you were doomed to have the app be as useful as a chocolate teapot. I’m glad it wasn’t just me. Even one of the guest entertainers on board called out the app for being useless! So I’ll give it two stars because it did actually work for check in, eventually, but was useless afterwards!
Very Glitchy
Good for basic info but needs a lot of work. App messes up in multiple ways every cruise. (But does curiously seem to work way better depending on how expensive your WiFi package is.) Chat feature always seems to be an issue and didn’t even work at all for me despite us purchasing it last cruise.
Love this app
It’s so convenient to know what’s going on around the ship and the fact it notifies you of any event you don’t want to miss is fabulous!
Emile
We thoroughly enjoyed the cruise and the service especially Eva and Bapi at Angelos Restaurant. They deserve 5 stars ⭐️⭐️⭐️⭐️⭐️
Carnival app
For the most part it’s easy to use but it gets stuck sometimes
Alaska cruise
Kept logging off within 10mins of use and had to keep getting back in. There was a lag on the wall of moments portion and when reviewing the account summary.
Needs an update
Then app works fine when it works, but it need to be updated.
Just looking
Still learning
Hard to load
It didn’t load most of the time and after I left my cruise they spammed me trying to get me to book another one. Over 10 notifications not even 2 hours after I got off the ship.
Carnival is Great
The App was super helpful onboard planning and navigating the ship. Make reservations. See the weather. The times of sunset and sunrise. See your scheduled excursions and purchase others including dining and drink packages. Also you could message other guests.
Chat function needs improvement
When using the chat you do not receive notifications. You had to constantly open the app and check to see whether someone had sent you a message. You received notifications about other things, but not from chat, and this is the part you pay for!
Error message 👈🏻
The App has been frozen the entire time we were on the cruise, keeps giving an “oops message “ frustrating but cruise was Great!!
Enjoy
Felt good
Wont let me sign in
I enter my credentials and login page opens loads for a bit and then kick me out to sign in page again. Email and password is correct but is not working properly
Love the app! Could use slight improvements
This app is great for helping you navigate around the ship and stay up to date on all the events and activities happening onboard. For those features alone, I highly recommend using the app! The one improvement I would suggest is providing more detailed information about the food options and menus. It’s helpful to see which dining spots are available, but it would be even better to be able to view what each location serves, including menu items and food options. That would make planning where to eat much easier and make the app even more useful overall.
Overwhelming daily activities list
Too much noise in the daily activities. You should be able to search via paid or free and also by type of event or location of event. The app just spews a list of overwhelming times for events, some of which are not events. For example every few activities is a repeated advertisement for photos or ship adventures. This is a huge problem and needs to be fixed. It makes the navigating experience impossible and you end up not knowing what is the best thing to do. It was the most frustrating part of the cruise. I felt I missed out on cool things because they were not featured and got lost in the noise. Carnival do better.
Texting needs improvement
The app itself works nicely for information about your cruise. The texting part is pretty much useless because it does not work if the app isn’t on at the time you need to receive a text. You only see it when later you open the app but it’s too late to respond.
Love carnival!
Love the app. Shows what’s going on for the day. What food is open. Has everything you need in one app!
App no longer works
I log in online to Carnival and I have no issues. I try to log in to the app to check on my booking and I use same log in and password as the website and it will not let me log in. Tried reporting the issue but also will not allow me to report it.
Carnival App Review
The app is great for things like seeing the list of activities, looking at the menu, and accessing your account summary. The only reason I am not giving this 5 stars is because of the chat function. There are times when notifications are significantly delayed, and the same for chat messages.
won’t let me check out
Literally will not let me check out. I just wanted a wifi package so i wouldn’t have to pay extra on the boat. I spent HOURS. it drove me actually insane. ended up drinking vodka. Please fix this
Carnival Hub app
Hub was glitching often messages didn’t always come through in time. Maybe add a tone when messages come through but overall ok. Account summary didn’t always work also
Amazing
Thanks you for such a great first time cruise for myself blessed.
Very glitchy on iPhone 17
Cannot scroll down to accept terms of service during a cruise check in.
Spotty
The app was great for checking in for meals and knowing what was going on around the ship but there were times where it was inconsistent. The chat feature seldom worked and there were times I couldn’t view the menu at meals. Great concept! Needs some tweaking.
Carnival Splendor cruise
Overall experience was great. Food was good, cabin we used was great, all activities were great and enjoyable,servers and staff were very helpful particularly Nyoman our cabin support, Erika Ruvera was very helpful in d restaurant and also Hnin Yu Lwin. They were very supportive in all that we needed. Appreciated their help. Thanks.
Hi
It was amazing a so fun
Great Tool
The Carnival Hub App truly allows you to to fully depart and be “away” on vacation. From reservations, account summaries, photos, and appropriate amount of push notifications Carnival has truly created a tool that every person sailing can benefit from!
App TOO SLOw!!!
The app has been SUPER SLOW!!! Can’t even log in. It drains my battery trying to log in
Wi-Fi
You should provide free internet service for people. Keeping in touch with kids and family at home is important and $150-$200 for Internet is more than we pay month for it at home. $50 is more than reasonable.
Doesn’t load
I just went on Royal Caribbean and their app is sooo much better. I can plan excursions and it will have my itinerary for daily on ship activities that I’m interested in and prompt notification as reminders. This one doesn’t show any of the on ship activities. I try to look through the available excursions and it just won’t load. When I am able to click on an excursion I’m interested, it goes back to the main page instead of the search when I left off. This app needs some improvements. Frustrating to use.
Very useful app, just needs a few quality-of-life improvements
Overall, this is a great app and it genuinely improves the cruise experience. Being able to book restaurants, check in your dining party, chat with your group, and even create groups with cruisers outside your booking is extremely convenient. As a software developer, I have a few suggestions that would make the app even better: - Improve the app’s stability. The app occasionally closes on its own, which may point to underlying performance or stability issues. - Fix the chat notification sync issues. I’ve been on two Carnival cruises and experienced the same problem each time. Sometimes you have to completely close and reopen the app to receive new messages. Other times, you get a push notification, but the message doesn’t actually appear in the chat until later. - Add a search feature for Activities and Food & Drinks. Scrolling through long lists to find a specific activity or venue isn’t very efficient. - Improve group planning. It would be great to see which activities your party members and added friends have marked as favorites or are interested in. For example, showing “John is interested in this” on an activity would make coordinating group plans much easier. Overall, it’s a very useful app with solid features. Fixing these quality-of-life issues would make the experience even better.
Will return
I had a blast.
It was good….
Whatever they did to it after the last update, it’s laggy and terrible now. Fix it.
Everything’s done with the click of a button
Very easy to use app. It’s good not having to stand in line to change dinner bookings or lineup to book shows. I love the digital checkout as well. Love it.
Used to be good
Not sure what happened but loading is incredibly slow. I have checked my internet and waited for maybe 20-30 minutes for it to load, still nothing
Chat
Not worth paying for…barely worked or would be delayed a day or so getting messages which defeats the purpose of getting it
Detailed and efficient
The HUB app is greatly improved. While onboard, you can find out so much about what’s happening, food and one times, your account summary with all of your charges, gift cards applied, and so much more. It’s amazingly easy to use.
Chat is spotty
Chat is spotty. Made me pay extra to have chat even though I bought the internet package. Had to waste an hour at guest services just to try to get them to fix the chat. Only works when you’re in the app. No notifications. So unless you want to keep opening your app it’s useless to communicate
In general a good app.
In general a good app. Would love to see a lot more information on it like costs of certain paid events, see what I bought (not only the total amount), etc
Poor connection and no group chats
While the app was charged $5 per user, the connection was pretty spotty and messages were undelivered many times making it hard to collaborate. Also group messages weren’t supported so was audio or pictures or copy/paste feature. Would appreciate a audio message or call feature and gos navigator to locate a spot /person.
UPS and Downs
While on the ship I found it wasn’t quick enough and a lot of times it would log of the wifi.
Carnival Hub
Great to be able to check out everything on the hub. Convenient to make contacts .
Connection issues
I had to put one star because it doesn’t allow for zero.. this app was not any use to any of our party. It hardly ever worked. Had to delete the app and download the app a few times. It wouldn’t send messages. The internet had to be rebooted the whole week as it wouldn’t send messages as it would cut out as using the app. Everyone had different phones and all had issues. This needs to be addressed. It was a great trip otherwise.
Splendor
Great app to keep up to date and to keep in contact with friends on the ship
Ok
When it works it’s great but the glitches made it frustrating
Carnival HUB FAQ
- Is Carnival HUB free?
- Yes. The app is free, in all 174 countries it sells in, and it sells nothing inside it.
- Does Carnival HUB have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Carnival HUB?
- Royal Caribbean International (4.8 from 1,581,771 reviews), Norwegian Cruise Line (4.8 from 252,564 reviews) and Disney Cruise Line Navigator (4.7 from 139,380 reviews).
Carnival HUB download
Last updated 1 month ago.
Carnival HUB sells in 174 countries. It was released 11 years and 8 months ago, on 15 Jan 2015. It holds a 4.7 rating from 474,714 reviews.
Supports 1 language: English.
How much does Carnival HUB make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.