Virgin Voyages
How much does Virgin Voyages cost?
Prices are current as of 9 Sept 2026.
Virgin Voyages has no in-app products on record in the United States.
10+ alternatives to Virgin Voyages
| Virgin Voyages |   Celebrity Cruises |   Norwegian Cruise Line |   Shipmate: Plan & Track Cruises |   Holland America Line Navigator |   Amex Travel |   ResortPass |   Welcome Pickups |   Princess Cruises |   TravelArrow |   CruiseMapper | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.8 | 4.7 | 4.8 | 4.8 | 4.5 | 4.9 | 4.9 | 4.8 | 2.4 | 4.6 | 3.6 |
| Reviews | 11K | 428K | 253K | 59K | 51K | 33K | 29K | 16K | 4.5K | 2.4K | 307 |
| Released | 2025 | 2017 | 2024 | 2010 | 2019 | 2025 | 2021 | 2020 | 2023 | 2024 | 2015 |
Virgin Voyages reviews
4.8 out of 5, based on 10,962 reviews.
What people like
- Much easier to use now
- Great for first-time cruisers
- Easy to book events
What they complain about
- Crashes during passport photo upload
- Cannot edit check-in details
- Useless without ship WiFi
Proactive planning
I canceled my $200 for the $300 because I want to have a nice time without worrying about not having the proper drink package. The App makes everything easier to make changes.
Not stable and not user friendly
Not stable and not user friendly. Difficult or impossible to find the things or information you need while on the cruise. Completely useless if you are off the ship.
Needs a few improvements
Overall, I love this app. However, there are a few changes that would change this to a 5 star rating. As a woman of a certain age, I have my text size set to large. With this setting in place, when I’m looking at descriptions for excursions, the margins fall outside of my screen, and I have to fill in the blanks as it were on what is being said. Normally I would do one of two things here. I can use my fingers to pinch smaller so I can read everything (or pinch larger). Nope. Can’t do that with this app. The other thing I would do is to rotate my phone to landscape mode. Nope. Can’t do that either. Please consider fixing this in the next update.
In port needs massive improvement
You’d better write down all your details in the Notes app, because once you’re disconnected from the ships WiFi you can’t get details on your shore excursions - like the meeting place. Also be prepared for shore excursions to take WAY longer than the official time leaving you scrambling to get back in time for the next one. Not impressed
Yoooo
I tried a cruise with virgin voyages in the summer of 2025, and it was pretty good, but not much on the ship. When I went on Icon of The Seas in February earlier this year, and it changed everything with the food, entertainment, activities, smart elavators, and CocoCay, I know that nothing could ever beat it for the next 10+ years, but I’m going of Star of The Seas with the of possibly having FRIENDS (first time ever), AND a stop at CocoCay (the best private island in the world)! Which might be the new unbeatable experience! I’m never sailing on a cruise that doesn’t have “of the seas” in its name EVER AGAIN! I’m staying loyal to Royal!
Easy to use
Easy to navigate! Glad for the updates to book events and shore activities. Keeps a person like me on time!
Ship map never loads
So this could be good app but the one thing that absolutely must work, the ship map, never does. The good old install and reinstall doesn’t work to correct the issue.
App works well when it does
MSC was the first cruise line I encountered with a decent app, and Virgin has surpassed it even further. Everything is managed through the app, making it a seamless experience when it functions optimally. However, when it encounters glitches, it can lead to a frustrating situation. While the app can be slow to load initially, once it does, it offers a vast array of features, allowing you to explore all your Virgin Voyage has in store. I appreciate that the app provides numerous functionalities without requiring assistance, and when needed, Sailor Services is conveniently accessible within the app. Although I wish you could book your voyage directly through the app, I anticipate that project Ruby will soon make this function available.
Dog Water
Trying to check in. Text boxes I should be able to edit aren’t editable. Buttons don’t work. I This iteration is a hot, vibe-coded mess.
Looks great but could function better
I’ve been cruising with VV for 4 years now and this app has more or less been the same throughout. The app looks great and you can tell they’ve invested a lot of money in the UX design of this app. Finding information about the ship and what’s happening on the boat is pretty intuitive… but that’s if the app loads. This development team has not put the time and effort into working on server load or weak connections, which for a business like this is so critical. Before you get on the boat, reservations come in waves that drop at midnight, but this app can absolutely not handle the load. We’re probably talking about only a couple hundred users simultaneously using the app, and they continue to not be prepared. And then once you get on the ship, where the download/upload speeds of the free WiFi are so slow, the app is not optimized under these conditions. You’ll be waiting for 10-15 seconds between page loads where being able to perform actions onboard are even more critical. A lot of my criticism comes from being an app developer myself where I believe if there was investment in app performance over design, this experience could be so much better.
First time cruise
We love the app; it’s so easy. Can’t wait!
Can’t edit profile
I can’t edit any of my check in information. When I go to settings it says I can but there’s literally nothing to click to change. Just the legal stuff. Can’t change the picture, credit card info, emergency contact…nothing. Seems like a big miss
Better and better
The app keeps getting better! Here is a suggestion to add: A widget that can go on your phones Home Screen for a count down timer how many more days until your next voyage. Then when you are on the ship the widget can swap over to what day it is on the cruise. Example: Day 1 Sea Day. The. The next day: Bimini 9am-7pm. Something that would be easy to see at a glance and not have to open the app fully to see this information.
Frustrating
Usually everything is smooth sailing with the app, but recently I’ve been unable to change my passport details (recently renewed it) for an upcoming voyage. Every time I select “Edit” the page just says “Loading” and never loads anything. I’ve tried closing it, restarting it, uninstalling and reinstalling, but it never changes it.
Lags and very slow
I have been on many voyages already and the app is VERY slow. Has bugs here and there and most annoying is the dining reservation issues where time shown as available but can’t be booked and app gives a generic none sense message about a glitch in a matrix. Brought it up to customer service at least 4 times and yet on next voyage the same issue. This isn’t a rocket science to show only available times!
Easy to use app!
I have been using the app for weeks to get everything set up for our trip. It’s really easy and keeping our group together on our itinerary. Super friendly to use.
Edit button on travel document page of check in missing
I need my citizenship appropriate document added to my checking but there is no edit button on step 2 of checkin. Please add it back to the app. If a US passport is scanned there should be NO secondary document required for visa
Not working
Still not able to save passport details on check in. App support button on App Store does not work or the “report a problem” I do like the App though!
Where is Sailor Log??
Unable to see prices for Shore Things and pay once a tour Is booked
Meh
Good for single passenger use, not couples or groups. Not intuitive to manage the trip, at least before departure
En español fuese mejor
Buena app, consideren que también sea en Español
Good luck
The app is so broken! Can only partially check in, if you have to change anything your selection won’t even work, worst part is there is no option to do it online, so I guess I just won’t check in!
A vast improvement! Well done VV!
After some challenges with the first iteration of the app, I’m very happy see the developers take this on board and work out these on this new version! A great improvement both pre-boarding and once on board, app is less ‘clicky’ and easier to navigate, doesn’t shut itself down and provides an all round better user experience. :)
Still needs a lot of improvement
While it’s better than the first iteration, this app a lot of effort to make life easy on board. I’ll stick to my top 2 issues as there are too many to list. 1. Once you’re on board a voyage the itinerary totally disappears from the app, and since it also disappears from the website, there is no way to see the voyage schedule. When you’re on a 16 day voyage, being able to see sea days from shore days is a big deal. 2. When viewing events there is no way to filter what you want to see. You have to scroll through every event for to see what is going on, so if you’re only interested on what entertainment there is you also have to scroll through all of the fitness classes, spa offers, etc. Also the schedule of Events is constantly changing and there is no mechanism to be notified when new Events are added except by continuously checking the schedule. And on the latest version all of the Events that start after 7p.m. aren’t even showing up on the app.
Needs some work still
Way better than it was years ago, but once you have checked in to your cruise, you cannot use the app unless you are on Virgins WiFi. How in the world is that helpful when you’re at ports and need to check it?!?
Super easy
For a first timer cruiser, this helps make the experience so much easier
A bit of a fail and we haven’t even started.
App claims that the payment information is being used by another sailor and it assuredly isn’t. You cannot remove the payment information even after calling support and finally there is no ability to print luggage tags and get a boarding pass without getting past this step. Wow, a bit of an epic fail and we haven’t even started. My sincerest hope is that I can come back and change this to something much better.
New version 1.7.0 sucks
I am on a boat right now. My wife version updated and all event line ups are missing or wrong in the app. Cant book or add classes, and items we did book are no longer shown
Passport Details
The app keeps sending me in circles when trying to add my passport details. As a result, I'm unable to check in and get my boarding pass. Having spoken with Sailor Services I'm advised it's a known issue and will have to check in at the port. My First Mate has added my passport details to my booking for me, yet this does not resolve the issue. Unfortunately, this is creating added stress.
This app is so easy to navigate
Love how easy it is to utilize this app.
The Worst!
My app has been down for a month now, and it’s crucial for booking shows for an upcoming cruise, which can’t be done online. Despite calling 15 times, I’ve received no response, and my emails remain unanswered. The customer service is completely useless! Why does it take so long to diagnose and fix an issue?
Passport upload
It’s broken. Can upload image or take photo. Please resolve.
Rock Star Dinning Reservations
As a rockstar sailing on the Scarlet lady out of Rome on 31 August, I was supposed to have access to booking restaurants on May 3 at 12 AM. It is now May 5, and I’m still unable to book any type of reservation. Very frustrating as I just received an email saying that I could book a reservation and dining reservations are open. Unfortunately, still unable to do it going into the second day. I called and they said that there were some upgrade or technical issue. But if you’re going to do that then why open up the reservation and why send out emails. Ugh!
First time sailing Virgin Cruise Line
So far the virgin app has been working fine!! We are celebrating our 50th Wedding anniversary and we can’t wait to celebrate on virgin cruise line and so far everything is going great!!!!
Not a great experience
Don’t make any sort of error because if you do, you can’t step back to correct it. Really not a good experience at all.
Locks up
App locks up trying to add the passport in, which is sorta required, and it’s not just happening to me. That’s a pretty severe bug in the system since it’s necessary. Hopefully it gets fixed soon.
Misses the mark in a couple critical places
Currently on board Resilient Lady and there are a few crippling failures in the app. - daily planner does not work reliably. When you add events they don’t show up correctly in your daily schedule. Some events show and others don’t. Pretty unreliable which can be frustrating since you’ll be charged for booking certain events and not showing up. - dining reservations are critical but you can’t easily swap one reservation for another. And sometimes slots will show up, you cancel an existing reservation, then there’s an error when you try to book the one you wanted. And you end up with no reservation.
Bad update
My app just updated and I’m onboard the ship and everything is now missing from our event line up from 5pm on. Nothing is showing tonight or tomorrow after early evening. It’s just blank. Others at our room that didn’t update can still see it. Fix this!! We need to see our schedules!
App Freezing
Unable to complete check in because app continues to free on travel documents section. Will not allow any travel document to be selected.
Don’t update!
Not much working. Can’t access restaurants or menus. No idea where we can eat breakfast tomorrow. Used to be able to see the venues and menus
Wallet
I could not edit/replace with a new credit card to my wallet using my older iPhone. The card number field won’t let the keyboard pop-up
How much better is this app!!!!!
Having sailed with Virgin since their first voyages in August 2021, the app is not incomparable to the early incarnations. What great leaps they’ve made and is now a great resource before boarding and onboard! Thank you for the effort you made to make this an app we can now enjoy!
Unable to check in
App crashes when you try to take picture of passport during checkin feature.
Glitches, twitches, unreliable
Very frustrated with inability of app to Claim a Booking; repeated chats, emails, numerous, lengthy phone calls to Sailor Services. 12 days of waiting for STILL no resolution
Annoying bugs
Had no issues with the old app - used for 3 previous voyages. Now on voyage 4 and having issues adding documents and payment card - with a constant error message trying to add an ETSA and no option to add card when you try to!
Virgin Voyages FAQ
- Is Virgin Voyages free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does Virgin Voyages have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Virgin Voyages?
- Celebrity Cruises (4.7 from 427,707 reviews), Norwegian Cruise Line (4.8 from 252,564 reviews) and Shipmate: Plan & Track Cruises (4.8 from 59,351 reviews).
Virgin Voyages download
Last updated 1 month ago.
Virgin Voyages sells in 175 countries. It was released 1 year and 4 months ago, on 3 Jun 2025. It holds a 4.8 rating from 10,962 reviews.
Supports 1 language: English.
How much does Virgin Voyages make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.