TELUS Business Connect™
How much does TELUS Business Connect™ cost?
Prices are current as of 9 Sept 2026.
TELUS Business Connect™ has no in-app products on record in the United States.
10+ alternatives to TELUS Business Connect™
| TELUS Business Connect™ |   Powerpay Self Service |   ATB Business - Mobile Banking |   my-benefits |   Vancity |   Online Banking for Business |   myHSA |   Payworks Self Service | |
|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 2.4 | 4.7 | 4.7 | 4.7 | 2.6 | 2.3 | 4.3 | 3.7 |
| Reviews | 453 | 30K | 3.3K | 2.5K | 2K | 275 | 131 | 9 |
| Released | 2014 | 2018 | 2016 | 2015 | 2025 | 2018 | 2013 | 2025 |
TELUS Business Connect™ reviews
2.4 out of 5, based on 453 reviews.
What people like
- Sound quality is amazing and clear
- Works well for global teams anywhere
- Easy to customize features on the fly
- Integrates smoothly with your other business apps
What they complain about
- Calls drop constantly without warning
- Missed call notifications often fail to appear
- Support blames connection instead of fixing bugs
- App crashes repeatedly and requires reinstalling
Compatibility
The app is almost flawless. I cycled through three other providers and apps prior to Telus and they all had something missing which was making my work much more frustrating. This app has it all and I’m very satisfied! Question for the developers: Is the app compatible with iOS 18.0.1?
Junk
The desk top version likes to always take over and make it the default for calls in the FaceTime app. This is so annoying that I often delete the stupid app. But than I need to check for a text message and than have to load it again. Rinse and repeat grrrr
So much potential - almost there!
We use this app for our business and for the most part it does the meat & potatoes of what it’s supposed to. We also love that anyone on our team from across the globe can use the app and make calls & texts regardless of where they are! I use the desktop app on my Mac and it’s made my workflow so much faster. Honestly, most of the glitches & dropped calls ppl experience on here is due to their cell phone coverage. This app purely uses data connect for all its services so it is a slave to how good your connection is. Now, where this app needs improvement. Sometimes the texts say they haven’t gone through when they have. I REALLY wish they would implement the RCS technology. SMS in 2026 feels like using a fax machine. You can’t even send GIF’s lol. Media such as pictures or god forbid videos come out looking like it’s the stone ages. Hopefully they continue to improve these features as the foundation of this is great!
Poor performance
App does not send notifications of calls or missed calls. I’ve missed calls from clients and don’t even see they have called until I look at the logs. This app does not work and the service is a waste of money.
Niveau sonore
Ça fonctionne bien. Le gros bobo est que le son est 40% plus faible que l'application de mon iphone. J'ai constaté aussi une difficulté de mon interlocuteur à bien entendre car le son est trop faible. Je dois parler beaucoup plus fort pour pouvoir tenir la conversation.
Best VoIP system in Canada
Can’t beat Business Connect when it comes to features, customization, ease of use, and included tech support. So easy to make changes on the fly. Sound quality is amazing and I can integrate with all the important apps and websites that my business uses.
So many failures
So many network failures. Will say it’s forwarded but it’s not. Always network errors that you can’t even sign out of the app. It has so many bugs.
Drops calls constantly
Challenges using for business purposes, drops calls without warning, app shut down, texts display as if they did not send to recipient but do in fact go through
Appareil auditif
Depuis la mise à jour ios 16 , je ne peux plus répondre avec mes appareils auditif pourtant quand j’appelle avec le iPhone régulier ca marche, svp , fait une mise à jour, merci
Works very well
Love everything about the app Very impressed. Been using for 2 years now and getting better all the time. ( updates ) One thing I would really like to see is to work with the watch ( calls coming in especially )
SMS?? Nope
Added with no success. You cannot text from the IOS computer app and while that seems to be status quo I cannot text from the phone either. This seems like low hanging fruit and despite an escalation a while ago I have not heard a single thing nor witnessed any fix within the app.
Calls come through when logged out of app
Been using app for 2 years and has been fine up until 2 months ago. Now when I log out and close the app, the calls still come through on my phone before disconnecting. Really frustrating.
Functional rebranded version of RingCentral
BizConnect is a largely functional and useful telephony service, that is essentially RingCentral with the Telus colours painted on. The upside is that when it works, it works well and is reliable. The downside is that, when it breaks, it can result in Telus support having to escalate to RingCentral, so there are limits to what Telus can do. Lastly, there is no service status page for BizConnect like there is for RingCentral. If something goes sideways, the only way you’ll know is to call the support line as there is no proactive communication. A recent systemwide issue with inbound calls was addressed by an email that was only sent after the issue had been experienced “for the past few days.” Additionally, per one of the support reps, “we’re still working on a way to communicate to our customers that there’s a big outage.” Consider those caveats, and if it meets your needs you may well be a satisfied customer.
Fantastic addition to any business
Practical tool for duplicating an office phone on a mobile device, creating flexibility and easier access to customers
Dropps calls all the time
The app drops call all the time. Mostly incoming. When a ticket was put in with Telus they just blamed it on the connection of the phone. Although the call duration was the same for ever call drop as well as the same amount of time it takes for a missed call. It is clearly a issue with the app but they won’t recognize or try to fix the issue
Works When it Wants To
I’ve been using this app for just over two years for my small business. It “works”, but I find it generally buggy, and its performance is sporadic. I routinely have issues like notifications not coming in, or coming in duplicate or triplicate. Some features can only be changed in the account on a desktop internet browser, which is pretty inconvenient. I would use an alternative service if one was available.
Love the app, and update is amazing
I can now have my call logs and scheduled video conferences all within one app! I love the redesign too. Looks great. And the options that I’m able on the mobile app to set up vs with other VoIP services are unmatchable. And just like the Cell phone service, the VoIP line always has excellent connection! I might average 5 dropped calls per year!
Sucks
This app sucks!!!
Poor design
Another product not designed for easy use. Controls are all over the place and follow no logic. Complex system but not viable for use due to design. Help is buried under bad bots and layers of phone numbers and phone menus. Good luck with that!
Junk
Worse than regular RingCentral, no actual unified communications functions. False marketing and functionality claims.
Issue with loosing clients
I am just asking here every time I received phone I was getting google password log in prompt and we have some client got lost I am asking any one had same issue . Secondly they login link sent on email might be the issue I would like to know more people like this here
CALLER ID
What in the world is this new update? You cannot see any callers phone number. All you can see is the city. This is a huge detriment. The only way to see their phone number is to try to add them to your iPhone or the contacts. This is ridiculous. I want the old app back.
Frustrating Technical Issues Dim the Experience
I’ve been a dedicated user of the Biz Connect app for several years now, appreciating its array of features and benefits. However, the past few weeks have been disappointing due to persistent technical issues. The app has started to crash constantly, so I need to delete and reinstall it to get a few days of regular operation. This cycle has become frustratingly repetitive and is significantly hampering my productivity. While I’ve enjoyed the app’s offerings over the years, these recent issues have marred my user experience considerably. I sincerely hope the developers can swiftly address these problems, as I believe the app has great potential when operating smoothly. For now, though, it’s an annoying hurdle to my daily routine.
Terrible Technical Support and constant robo calls !!
Spent hours and hours with tech department and the problems of robo/spam calls are unbelievable and told to upgrade my plan $$ to somehow get call control and now the app doesn’t work!!
Calls are ridiculously quiet
Come on Telus if I was 20 years older I wouldn’t be able to hear a thing.
Je déteste
Incapable d’entendre ou de répondre. Je vois le numéro de la personne qui appelle mais incapable d’entendre ou de parler. La personne au fini par raccrocher. Vraiment médiocre!
Manque tous mes appels
J’ai beau fouiller partout, je ne trouve rien en lien pour que mes appels entrants sonnent dans l’application, au moins je reçois les messages laissés en courriel mais ce serait cool de pouvoir répondre aux clients au lieu que ça tombe toujours sur le répondeur!!!
This is the worst
I will be cancelling my business account with Telus first thing Monday morning after a really awful year with this app. I get notifications when I’m not supposed to, don’t get notifications when I am, and this weekend I have been absolutely unable to receive any notifications while working a very important client event, despite me changing my availability hours in my account. This service is total garbage.
TELUS Business Connect™ FAQ
- Is TELUS Business Connect™ free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does TELUS Business Connect™ have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to TELUS Business Connect™?
- Powerpay Self Service (4.7 from 30,186 reviews), ATB Business - Mobile Banking (4.7 from 3,339 reviews) and my-benefits (4.7 from 2,518 reviews).
TELUS Business Connect™ download
Last updated 9 months ago.
TELUS Business Connect™ sells in 175 countries. It was released 11 years and 10 months ago, on 18 Nov 2014. It holds a 2.4 rating from 453 reviews.
Supports 11 languages: English, Dutch, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Chinese, Spanish.
How much does TELUS Business Connect™ make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.