First Source
How much does First Source cost?
Prices are current as of 12 Sept 2026.
First Source has no in-app products on record in the United States.
10+ alternatives to First Source
| First Source |   NBT Bank |   1st Source Bank Mobile Banking |   SFCU CU-Online |   AmeriCU Credit Union |   Beacon Bank Mobile |   Access FCU Mobile Banking |   Adirondack Bank Mobile Money |   Empower FCU Mobile Banking |   Bank of Utica Mobile Banking |   GPO Mobile Banking | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.8 | 4.7 | 4.8 | 4.8 | 4.8 | 4.4 | 4.8 | 4.8 | 2.9 | 4.9 | 3.0 |
| Reviews | 5.9K | 38K | 13K | 11K | 9.1K | 3.1K | 1.3K | 1.3K | 417 | 257 | 24 |
| Released | 2011 | 2013 | 2014 | 2013 | 2014 | 2023 | 2012 | 2013 | 2012 | 2015 | 2015 |
First Source reviews
4.8 out of 5, based on 5,906 reviews.
What people like
- Staff is friendly and helpful
- Easy to pay bills online
- Good for checking account balances
What they complain about
- App crashes or freezes constantly
- Mobile check deposit is buggy
- Login screen gets stuck often
- Recent updates broke key features
New
Excited to be a part of first source everyone has been super friendly
My opinion
I do not like the recent changes that fIRST our Federal credit union has. Online banking is much more difficult , getting through to the telephone line is much more
Colorization
Money coming in the bank should be colored green. Everything else is fine for me.
FS review
Yall got to big to fast and the customer service sucks now
So so
Love the setup to bad it crashes all the time. Doesn’t seem like they care to fix the issue of it crashing
Love
This app is convenient! It has all the access you need. You can even block your card if it’s lost.
Not good app
I’m a younger kid and pretty good with technology and have this app I hear good things about the bank but this app isn’t much, I’m trying to sign in on my new phone and I have the password written down and it says it’s wrong and I need to reset it, I go to my old device where I’m correctly logged in and reset the password and as im almost done it locks me out of my account, thanks first source, also the app isn’t very much and when I have questions about charges on my account there isn’t much information of the charge it will just say the date money withdrawn and sometimes company but I can’t really investigate any further
Won’t let me complete the registration
Wish they would have left the online banking the way it was. At least that worked.
Long time member
I’ve had first source for as long as I can remember banking wise, this new change to the app has made my username and password unusable. I need to get cash out from the bank at the moment, and this has made it impossible. Very disappointing.
E-Check Deposit Doesn’t work on IPhones
I have an iPhone XR a d this app doesn't let me use the online check deposit. But it works on my IPad Pro.
My Questions
They have been so patient and helpful with my issues. Thank you easing my concerns.
Doesn’t remember
Lately the app isn’t remembering my phone but when I try to sign in and say remember device it says it already exists. Please fix this bug
Dissatisfied
I though the app was really great and until just now. Went to transfer money by way of Zelle from one there to another account at another financial institution. It told me Zelle is. I’ve transferred money from another financial institution by the way of Zelle numerous times to make a loan payment in the past. Now when I need to transfer the other way, it won’t let me. And my loan account is current with extra in my savings.
Credit card info disappeared
Went to login in this morning and my credit card info disappeared from my account please fix ASAP!! Thank You!
First Source App
The App is very easy to use, very helpful for checking your account and depositing checks. I use it very frequently.
App is unusable for months now on iPad
First source is great. Incredible credit union. Their app not so much. A few months ago I opened a ticket with them about the developers inexplicably removing landscape view from their iPad app. I’ve never heard back from them and 3 months on still only works in portrait mode which forces my iPad out of locked landscape view. This is literally a check box in Xcode to enable. This doesn’t even touch how the forced a Eula into the log in screen a few weeks ago which only displayed 1 character per line so it was impossible to reach the bottom and accept it so I could use it for paying my bills. You know basic finance stuff. lol but it shows their dev team isn’t top notch and clearly don’t test their work. Sp first source as a credit 5 stars developers 0 so I gave this 2 just for the sake of the credit union itself.
Great Service
Really enjoy being a member of first source, best service around.
Lost functionality
Used to be a great app and could do everything I needed. Since the update I can no longer pay my mortgage that I took out through 1st source. Only upside is now I have access to our joint accounts without having to log out and login under the joint account.
Best app
Best app
Don’t like the new update
Not enjoying the new update. Makes me sign in every time. Snapshot doesn’t work most of the time. I just want to check my balance and last couple of transactions without having to sign in every time.
e-Deposit
I have to take the picture of my check multiple times before accepted.
Longtime member
I love my local credit union! I use the online tools all the time and I genuinely feel like they want the economic health of the region to improve. Their approach is community focused and they provide lots of education opportunities. 10/10 ⭐️
Horrible
This app is always having problems. I have a brand new phone and my husband has a completely different phone and we both have had numerous issues. It also is not the internet connection, as it happens at various locations where it is slow to load and/or doesn’t load at all. When it does work, it is fine. It’s just getting it to work consistently that is the issue.
App won’t startup since last update
What gives? I’m running ios14.6 on my phone. App won’t start up ever since last update. Just stalls. Please fix this.
Excellent and continues to improve
App works very well and does everything I need it to do. They seem to always be updating features and functionality with improvements. I’m not sure what the reviewer who claims the app is unusable on their iPad is experiencing, but I’m using my iPad with the app and it works fine in both landscape and portrait.
App needs improvement
Since the last update a month ago the app has gotten worse.
Would be great if it worked !
This app works for a day or two and then quits . I delete and reinstall and the same thing happens.
Review
I have been with First Source for a number of years , my credit wasn’t the best to say the least but Tammy helped me get on the right track, paying debt off and starting me out with a credit card! I’ve since had a few loans , paid them off and my credit score has improved greatly ! No matter what I need , what I ask and need help with their there happily to assist me ! I LOVE MY FIRST SOURCE ….
Terrible app
When it works, it’s okay. 80% of the time I try to use this app it either crashes or I just get a blank white screen. I also do not like that when I first set this app up to access our accounts, the app wouldn’t recognize me. After a way too many phone calls trying to figure out what the problem was, it turns out that First Source automatically defaults to the man’s name in a heterosexual couple. We are living in 2022 & First Source is living in 1950.
Your app has stopped working!
Your app has stopped working. Gives an error of something went wrong when attempting to send the last request, please retry . The coding for fingerprint or password doesn’t even load. Please fix ASAP. JM Electronic donation services
General
I like the ease of using the mobile app I can sit at home in the comfort of my easy chair and pay my bills.I would also like to thank the ladies at the Herkimer office where I do my banking they’re always friendly there’s not a long wait because everybody does their job and a quick and professional manner so a big shout out To the Herkimer branch
When it works
When it works, the app is pretty awesome. Your typical functions in a mobile banking app are there but man, oh man, IF it ever works. You can get lucky for one day and then have a week of forever loading into the login screen only to give up because it’s been 5 minutes of the loading circle with no success and at this point it’s easier to drive to the bank or call to check your balance….
Needs improvement
I like how this app has the snapshot mode and can see transactions. I like that transfers are easier with this new app. But there are also a lot of improvements that need to be made. It’s constantly down or simply not working properly. There is no real time refresh when you make a purchase or deposit. Things on hold no longer have a expiration/clear by date anymore. Overall very frustrating app that needs a lot of work to work seamlessly.
Overall good experience
I have not ran across any performance issues.
Horrible app
Constantly freezes have to delete and reinstall weekly
I like that I can see how much money I have
Hate that there’s always issues with mobile depositing but having to re-register into the app after the update was pretty sucky too but for the most part it’s okay. Just wish I can deposit checks through the app.
First Source FAQ
- Is First Source free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does First Source have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to First Source?
- NBT Bank (4.7 from 38,451 reviews), 1st Source Bank Mobile Banking (4.8 from 13,301 reviews) and SFCU CU-Online (4.8 from 11,044 reviews).
First Source download
Last updated 1 month ago.
First Source sells in 175 countries. It was released 15 years and 5 months ago, on 10 Apr 2011. It holds a 4.8 rating from 5,906 reviews.
Supports 1 language: English.
How much does First Source make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.