British Airways
How much does British Airways cost?
Prices are current as of 9 Sept 2026.
British Airways has no in-app products on record in the United States.
10+ alternatives to British Airways
| British Airways |   Eurostar: Train travel & Hotel |   TfL Go: Plan, Pay, Travel |   South Western Railway |   LNER | Train Times & Tickets |   Avios: Shop, Collect & Travel |   Seatfrog: Rail Journey Planner |   Forest - eBike Sharing |   Heathrow Express |   ViewTrail - Trailfinders | |
|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.5 | 4.8 | 4.7 | 4.6 | 4.9 | 4.6 | 4.8 | 4.6 | 4.8 | 4.7 |
| Reviews | 1.5M | 191K | 130K | 64K | 56K | 53K | 48K | 25K | 23K | 17K |
| Released | 2019 | 2011 | 2020 | 2016 | 2020 | 2018 | 2017 | 2023 | 2011 | 2016 |
British Airways reviews
4.5 out of 5, based on 1,455,772 reviews.
What people like
- Check-in process is fast and seamless
- Service staff are attentive and helpful
- Good prices make travel a pleasure
What they complain about
- Check-in and seat changes often fail
- App constantly redirects you to the browser
- Missing basic features like bag tracking
Amazing airline 😝☕️
Amazing airline and service! Will get my business again - thank you! 😝☕️
Free Same Day Change error
There is a Free Same Day Change offered for the fare I purchased. The app asked for 500 pounds for the 90 minutes flight, even offered I could pay 150 pounds again for the flight I’m booked on. Staff at LHR rudely refused to let me finish explaining the error. After a wait on the phone agent confirmed the frequent error and fixed in a minute. Sounds like a small coding issue is costing customer perception and employee time.
Tracking
It would be nice to have a baggage tracking option.
Useless app
Every time I go to the app it just takes me to their mobile site. Also, you cannot view or change your seat. Every time I select “manage seat” it gives me an error.
Mr
The BA app looks pretty but is much less useful for passengers than the apps of the main competitors. It is very difficult to find basic information like bag tracking, or the type of aircraft on a flight or where the aircraft is coming from. When the flight is boarding the app seems to be incapable of keeping up with which boarding group is boarding at which time and often goes straight from “go to gate” to “gate closing”. Other airlines do all this so it must be possible.
Best Airline in Europe
Great service and attention to detail. Wonderful experience.
Demanding full access to Calendar
British Airways demands full access to all calendar events just to add a booking to the Calendar. This is incredibly intrusive and inappropriate. Why do they need to know about my dental appointment
Good app — a bit opaque
The app is effective but certain functionality are obfuscated by opaque UI.
Can’t check in online without fighting the app
Support side is good, but the app is not very well made.
Brainless app
Can’t update AA advantage account. Doesn’t accept alpha characters. Also I can’t enable two factor authentication which seems to be a must if I want to access from browser. Browser sends a link to email. Click on the link provide in the email, it errors out.
Mrs
Make your check in easy
Glitchy, annoying and horribly built
This app never works, its updates are a joke and it constantly forgets who u am somehow even when i am logged in. Every time you click into another section of the app it’s like it’s connecting to the internet and constantly asks if id rather use the app…while I am in the app. Make it make sense.
Come On BA
I expect more from British Airways. Anyone giving this five stars hasn't used other decent airline apps. There's so little information!!
Basic features only
Maybe I’m missing something, but I can’t seem to access my boarding pass in the app, other than when checking in. Also, on a multi city trip, when you view your seat allocations, you can’t scroll down to the bottom of the page. Trip information doesn’t include boarding time.
Great Service
Great service great prices a pleasure to travel
Worst app ever!!
Login, try to change anything on my booking and it takes me to Firefox page to make changes! What is the point of having an app that takes you to a web page!!!!!!!!!!!!
Bad online checkin
Never able to do a successful online checkin
I it just me??
This app NEVER works when I need it to. Loading loading loading, excuse me? In the app: “Click here to learn more details” <click> Takes me to the website. “Choose your booking” <click on my itinerary> Takes me back to the app. So confusing, flight delay information seriously lagging behind.
Great
Good service
Calendar
You ask for my full calendar access instead of “add only”? What you scraping customers calendars and selling the data? Thats illegal. Fix your app so calendar is “add only”
Buggy and bad functionality
This app is very hard to use. Lots of error messages every time I try to manage a booking or make changes, glitchy interface, and often have to try to do a basic thing like check in or change seats multiple times before it goes through. Noticeably worse app than many other airlines like Delta or United.
Missing basic functionality
Can’t even email flight information from the new app… the old one had UI quirks doing that but the new doesn’t have anything to do it. Also data errors that are concerning: my birthday date in the app is a day before the real one that is shown ok in the web account and proper records
BA, ALWAYS ON TOP.
Fast and efficient.
Outdated technology
This app is super outdated despite the modern UI. For example, if your flight gets canceled and rebooked, the app doesn’t know how to deal with that and just redirects you to the mobile website. Even if your return flight isn’t impacted, it still says the trip needs attention and redirects to the website. The app is essentially useless. I’ve decided to deprioritize choosing BA going forward because of these technical issues. It’s not 2008 anymore, it’s time to catch up to basically every other airline that has a fully featured app.
Please fix this app!
On a multi city trip. The only flight that show is the original flight from 2 weeks ago. Had to go to the website to check in for my flight. Now I am laying over between flights and getting reminders to check my luggage and go through security. I guess they don’t know i took the first flight and my bags were check through? No baggage tracking, no flight status. Couldn’t enter my passport or FF acct without many glitches. complete mess. Can’t figure out how it has 4.5 stars!
What happened to the timeline feature
I can’t be the only one that loves to anticipate their trip and look at a countdown to departure. Previous to the last update you could get a fun rolling countdown but now it’s gone :(
British
Airways
Delays
Worst flying company ever.they cancel your ticket without explanation.never fly again with British Airlines
Pretty pointless
The app feels pointless at times. Whenever I try to modify or check my booking, it switches to my installed browser. Why bother with the app at the point.
App Glitches Constantly
I fly BA 1-3x a year and have used the app for a decade, and it almost always has glitches or errors. Difficult even to do basic things like select seats or view a boarding pass.
Dr.Ohood
Fastest check in! Thank you British Airway team
Come on BA
How can you work to improve an app only to make the experience worse. How is this possible. Get your act together.
Could be better—if it did things in the app
Most functions just open a new page in your browser, and do nothing actually in the app. After a recent trip, it generated about ten new tabs! Ridiculous. Also, seems to be following the recent trend of big buttons and lots of empty space, meaning lots of scrolling up and down the page. Great for desktops, not good for mobile devices.
Could do better
App is decent but clunky and non-intuitive. Big minus is that it doesn’t always include your boarding time or notifications of when your group is boarding, especially when you’re not in the UK.
London to Paris
This was one of the best check in process. It was seamless, without any encumbrances. I wish I could have it on all platforms.
App is archaic
This app is an embarrassment to BA. Never mind it being light years beyond airlines like delta - it’s far worse than guys like wizz air and Ryanair. Not being able to scan an ID in app and having to show it at the airport is farcical in 2026
Clunky
This is perhaps my most difficult to use airline app. Connectivity and responsiveness are spotty. Difficult to load boarding passes into Apple Wallet. Often asks for information previously provided. I wish I could say the poorly executed and operated website is made up by airport efficiency or cabin crew care. Unfortunately, I cannot.
Good app but can use improvement
Great app. Easy to navigate. I will say it would be nice to be able to download the boarding passes for all travellers to the wallet after downloading the pdf
Awesome
Feeling blessed to travel with British airways
Worst airline app
BA needs to study what its competitors (like United) offer on equivalent apps. On the BA app (and website) I can’t easily view alternative flights, I can’t choose seats easily, lags, and if BA changes/cancels your flight then this app can’t help you one bit. Instead you’ll need to wait an hour to speak to customer service. Time for BA to do a 101 on app UI/UX design and overhaul their IT system.
Buggy
Better than previous builds but not quite there yet. First, it’s still exceedingly painfully slow for 2026 standards running in an iP17 Pro Max. The navigation is a bit complicated than I would expect. Simplify views and collapse everything else that are not must-knows or need-to-knows data. Simplify menus. Make it streamlined: menu item, submenu item, and so on (not a menu item that exists as submenu item, then it appears as submenu item elsewhere in a submenu. I get confused with data the app shows me and data shown in a webpage, supposedly they should be the same content. The app does not seem in synch with the website. The app shows me outdated info, even shows canceled itinerary preferentially over the active itinerary. I find myself deleting and re-installing the app to force it to synch.
Problem changing seats when checking in
This app is generally well designed. But I am having great difficulty changing seats. When I see the seat map, I will deselect my seat and the seat. I still like the new seat and then go to check-in and goes back to the original.
British Airways FAQ
- Is British Airways free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does British Airways have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to British Airways?
- Eurostar: Train travel & Hotel (4.8 from 191,358 reviews), TfL Go: Plan, Pay, Travel (4.7 from 129,664 reviews) and South Western Railway (4.6 from 64,046 reviews).
British Airways download
Last updated 1 month ago.
British Airways sells in 175 countries. It was released 7 years and 8 months ago, on 1 Feb 2019. It holds a 4.5 rating from 1,455,772 reviews.
Supports 4 languages: English, French, Polish, Portuguese.
How much does British Airways make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.