LumoGo
How much does LumoGo cost?
Prices are current as of 7 Sept 2026.
LumoGo has no in-app products on record in the United States.
10+ alternatives to LumoGo
| LumoGo |   LNER | Train Times & Tickets |   TransPennine Express |   Bus & Tram |   Grand Central Railway |   Go North East |   Blueline Taxis |   Nearby Taxis. |   CrossCountry |   City Cabs (Edinburgh) Ltd |   ET App | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.6 | 4.9 | 4.6 | 4.5 | 4.8 | 4.7 | 4.8 | 4.8 | 4.2 | 2.8 | 4.4 |
| Reviews | 2.1K | 56K | 9.2K | 8.9K | 5K | 5K | 4.4K | 1.3K | 736 | 176 | 110 |
| Released | 2021 | 2020 | 2011 | 2024 | 2019 | 2021 | 2012 | 2022 | 2011 | 2010 | 2021 |
LumoGo reviews
4.6 out of 5, based on 2,053 reviews.
What people like
- It does exactly what it promises
- Simple to use and costs less
What they complain about
- App crashes or shows errors constantly
- Tickets do not show your seat number
- You cannot add tickets to Apple Wallet
- Geofencing blocks features when you are outside UK
Lu
Mo
Refund
Still not received my refunded after train was delayed
Seat change
Constantly get error message when attempting to view or change seat
Can’t Login Form germany
Tricky to prepare your travel this way…
No downloading of tickets in Germany
Unfortunately you remain in uncertainty wether you will be able to download Your tickets when you are in UK. So better take paper with you.
Lumo
This company is really afraid to say “we’ve got your money and we don’t give a 5hit if you travel or don’t”.
You’re better off booking through the train line
I contacted support when the far right racial tensions were rampant and escalating. For context, I’m a part of the community that was being targeted and attacked by the rioting activity and so it wouldn’t have been safe for me to travel to the north east. When monitoring the situation, I made an exec decision to prioritise my safety and cancel my trip while the situation was ongoing and it was unsafe. I explained this to the operator which was already a vulnerable thing to divulge but it didn’t matter. I contacted their support team well in advance of the travel date expecting to be met with empathy and was told they wouldn’t be able to refund me and my only option would be to spend more more to change my travel date. This was incredibly disappointing and a clear example of of they put profit over people. Given the extenuating circumstances and where I was due to travel to I was expecting to be met with empathy but they don’t care. I’m £130 down for a trip I was unable to take due to no fault of my own. I’d suggest booking though a different provider that actually offers support to their customers. This was my first and last time I spend money with this company.
Buggy geo restrictions
For whatever reason, the app limits features to when you are in the UK which is silly enough when planning but downright problematic as geofencing just doesnt work reliably. Sent from London where the app is telling me to wait till im in the uk to get my ticket
Useless
Sitting in a train station in Scotland and it keeps telling me the app works best in the UK. Had to download the app to get my stupid tickets but the app doesn’t work. Tried again and again, nothing. So pointless.
First Class!
Simple and economical
Discriminates against blind users
I am visually impaired and use VoiceOver on my iPhone. I was not able to set up an account for this app this is therefore discriminatory against blind people. Perhaps they don’t want blind passengers. The could never pre-94:34 drinks and food anyway. They might be an open access operatir but the least they could do is have an accessible app.
Add to wallet isn’t working
I tried to add my tickets to wallet to share with the passengers on my booking, but the app doesn’t show a way to do so. Please add that functionality. I don’t want to rely on Lumo’s app to store and use my tickets. I should be able to use any other device such an Apple Watch…
Tickets not showing in app
Booked two advance singles, first with seat reservation, 2nd without. App shows first ticket, but second is not there. Both show ok on my account on website. Also, website shows 2nd ticket journey as “completed”, at a time before the train was even due to arrive. Would be good if seat number for booking was shown below QR code and not on the next “I” info. page. Otherwise app seems to work well.
Perfect
Did what I needed it to do
Sad traveller
Absolutely horrendous buggy mobile app and web. Avoid by all means!
The basics are poor
I booked tickets no seat reservation??? (Lumo got back to me over 2 weeks later…you decide if that is good not…they said that they looked at the booking and seats were allocated. But the ticket in the app does not show any seat numbers. Obviously I am complete idiot for complaining about this! LUMO APP TEAM: THE TICKETS DO NOT SHOW THE SEAT NUMBERS. TEST IT AND YOU WILL SEE THAT THIS NEEDS FIXING. Ticket number AOCC84P8WDGO Also tried to book for 11 Mar kings x to Edinburgh your app kept saying error How about - making sure app works ALL THE TIME - make sure you deliver what you promise eg. Ability to reserve seats my ti ket in the Lumo app does not actually show me which train time I am booked on! The ticket says “valid from”. What does that mean? That I can travel on any train after 09:11?? Why does you app not say: you are booked on the 09:11 service arriving at 13:48?? The app does not say the departure time or arrival time! there were 8 announcements before departure. No one wants announcements! Read the research / feedback - no one listens to train announcements! Cannot give you feedback within the app as that does not work either Maybe think about not offering videos but offering seat reservations? Maybe get the basics right?
yes
yes
Website password not accepted on app
Pretty frustrating that the strong password I.e. Face ID is not recognised / accepted on the App. Link sent to reset password takes you back to website where the password ( strong) is set to Face ID - pretty basic error
Bizarre app
Cannot book Lumo tickets on the app, only the website! Can you include the option to add tickets to apple wallet please
No Apple wallet support
Why do you not have simple Apple wallet support? There’s no easy way for me to share tickets with travelling partners, Apple wallet tickets can be easily shared and can be used from the Lock Screen without having to open an app. Won’t be buying tickets through Lumo again. Also the ticket in app does not show seat number as others have already mentioned.
Early days but hopefully will improve
App downloaded fine for me but I’m unable to sign in to my account due to a ‘technical issue’ - it’s been like this for a few days now and wasn’t resolved with a fresh install. Bit worrying if you need your account for travel tickets - developers please fix soon - I’ve got high hopes for this service.
Constant failure
Downloaded the app in Nov 2021. Have been trying to book a ticket with no luck even to enter destination names. Total waste of time
Couldn’t Sign In or buy tickets
I spent about an hour trying to sign in to Lumo and buy tickets first through the website and later through the app. It was all fine finding seats etc. until I tried to sign in. It gave me an error number eventually having tried multiple times.The web chat help wasn’t working either. I got a message that said it was offline. Eventually I bought my train tickets through Trainline which is much easier to use.
Phone app issues and IPad useless
1. Lumo want you to have electronic tickets stored on their App. Ok but the app ticket doesn’t have your seat number!! Need to find booking email. 2. E Ticket not transferable to Apple Wallet. 3. Some actions get transferred out of app back to website, where you have to login again. 4. No one has even looked at the IPad version. Starts as Landscape, then gets truncated portrait screen. Developers boss needs a talking to. Poor Poor.This is a multi million pound operation, whose only customer sales point is through a web page or the App. Could be fantastic but let down by poor user testing.
Unusable
You are forced to register but through website and app and via iPhone and iPad I just get application error. To make matters worse it says to make a note of your error code to contact the help desk but does not give an error code or phone number for the help desk.
LumoGo FAQ
- Is LumoGo free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does LumoGo have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to LumoGo?
- LNER | Train Times & Tickets (4.9 from 56,302 reviews), TransPennine Express (4.6 from 9,174 reviews) and Bus & Tram (4.5 from 8,896 reviews).
LumoGo download
Last updated 1 month ago.
LumoGo sells in 175 countries. It was released 5 years and 1 month ago, on 7 Sept 2021. It holds a 4.6 rating from 2,053 reviews.
Supports 1 language: English.
How much does LumoGo make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.