Gorgias Helpdesk
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| Rating | |||
|---|---|---|---|
| United States | 49%77 | 1.56 | |
| Australia | 13%21 | 1.29 | |
| Canada | 11%17 | 1.53 | |
| United Kingdom | 8%12 | 1.75 | |
| Philippines | 4%6 | 2.33 | |
| United Arab Emirates | 1%2 | 2.00 | |
| Austria | 1%2 | 1.00 | |
| Germany | 1%2 | 3.00 | |
| France | 1%2 | 1.00 | |
| Netherlands | 1%2 | 3.00 | |
| New Zealand | 1%2 | 1.00 | |
| Serbia | 1%2 | 5.00 |
Description
The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money.
From our mobile app, you can:
Provide Customer Service On Every CRM Channel
Manage conversations from email, live chat, phone, and social in one helpdesk
See the full customer live chat and message history across different channels in one view
Provide support for multiple stores
Cut Customer Support Time In Half
Respond instantly with live chat
See customer support details and orders right next to the ticket
Respond in one click using pre-made templates
Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.