Pet Cloud
How much does Pet Cloud cost?
Prices are current as of 12 Sept 2026.
Pet Cloud has no in-app products on record in the United States.
10+ alternatives to Pet Cloud
| Pet Cloud |   ButterflyMX |   EZ Receipts |   Brick - Ditch Distractions |   Granola - AI Meeting Notes |   Park Smarter |   Zillow Rental Manager |   Rove Dash Cam |   Quantum Fiber from AT&T |   Minted: The Address Book |   MyNavia App | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.8 | 4.9 | 4.6 | 4.9 | 5.0 | 4.5 | 4.6 | 4.3 | 3.4 | 4.4 | 4.6 |
| Reviews | 9.9K | 110K | 78K | 65K | 22K | 12K | 12K | 8.2K | 6.3K | 2.7K | 808 |
| Released | 2018 | 2013 | 2011 | 2023 | 2025 | 2017 | 2014 | 2022 | 2021 | 2020 | 2018 |
Pet Cloud reviews
4.8 out of 5, based on 9,860 reviews.
What people like
- Vet chat gives quick reassurance
- Organizes pet medical records well
- Connects you with local pet parents
What they complain about
- App crashes and won't load
- Claims take weeks to process
- Login issues keep you out
Figo
Great insurance
Coverage is a scam.
Coverage is a scam. Rates nearly double on year 3. Horrible customer service. The one time I tried to submit a claim, a mere $80 of the surgery bill was applied to the deductible and $0 reimbursed. Loop holes and excuses.
App stuck on opening
Very bad experience. App keeps crashing and claim process is confusing.
This app is so buggy to date
By far one of the worst apps I’ve had to use. Idk what happened but this app has been buggy since they made a major overhaul to it last year of the years before I believe. Nothing refreshes specifically the claims section and I have to uninstall and reinstall the app just to check where my claim is because it doesn’t show it. It’s as if it never gets filed. I’m not a fan of this app. In addition newer updates that they’ve released keep logging me out and I have to continue to login. Very frustrating
Tried to enter a claim over a month ago
My claim would not file over a month ago. Went back on today and finally could file now after speaking with someone at your company who could couldnt understand what i was saying and refused to let me speak with a supervisor in hopes to explain my issue with filing Very disappointed
I’ve had better
My most recent claims were denied because they considered allergies a pre-existing condition. My dog is a rescue. He’s been with Figo from the beginning and he had no pre-existing conditions. They use AI to scan medical notes to find a reason to deny you. I’d advise you find a Pet insurance that uses humans to process claims.
Very slow reimbursement
We have had Figo for more than five years. For the first four years, Figo was fantastic. Claims were paid within 3-4 days. If a claim was denied, you could appeal the decision and they would try and work with you. I recommended Figo to everyone. Over the course of the past year, that has ALL changed. My dog was diagnosed with malignant melanoma. Every 3 months she goes to the same Oncologist for the same immunotherapy shot and x-ray. I file the same paperwork with SOAP notes and for the same amount. For the past 5 years this has been consistent. What has changed is the length of time before they pay the claim. It has gone from days to weeks before we get reimbursed. What is most frustrating is that I am on autopay so I pay THEIR bill the day it is due but then wait WEEKS for them to pay me. I have addressed this with Figo multiple times but it never changes. I filed the exact same claim July 10 but it is August 1 — a full 3 weeks and Figo finally approved the claim today. I still haven’t received the money but the claim has been closed. Sadly, I am getting to the point that I can no longer recommend Figo.
Updates
I hate that every time I go to use the app, it has to be updated.
Awesome company.
Our Sheltie was stricken with liver cancer. She had surgery along with treatments and medical attention fora year. Figo stood by us during the entire process and paid a huge portion of a very expensive vet bill. They were great. Unfortunate our girl succumbed to the cancer a year later. Figo even sent condolences on our loss and helped with the end of life procedures.
Problem with logging in for months
I actually really love the rates and the coverage and when I first joined, filing a claim was so simple and easy through the app. However, the app automatically logged me out once about a week after joining and I haven’t been able to log in to the app or website ever since! It’s especially irritating when I can only complain to the associates, then get told to wait for technicians to fix it to get an email saying it’s fixed when I come across the same issue and no response back when I reply it’s not fixed. And repeated that cycle at least 5 times within about 2 months! It’s irritating having to ask for information to be sent every time when I can’t have visual access to it.
Never lets me log in
Every time I log in it makes me verify my email which is fine but then doesn’t take me to where I can add my password. Super frustrating
Don’t have an access for update
The current version asks to update. While I’m trying to do that via AppStore nothing changes. Tried to re-install the app, still have such problem and no access to my insurance account
Veteran owned
So far I’m loving this application
Can’t log in
Log into app has issues please fix so we can change rating.
Frequently wonky app
The insurance is good, but the app is frequently wonky. I’ve had issues in the past with being unable to update information. And right now, I cannot get the Insurance section to load at all so I can view renewal documents. I will have to call for assistance. Frustrating.
Love the Pet Cloud app!
I just got my 10 week old puppy, pet insurance! the Pet Cloud app has been a lifesaver! some of my favorite things about the app so far … 1.) I can upload and organize his medical documentation, certifications, vet bills, microchip info and more! As someone with ADHD this feature is really helpful in making sure I keep track of his medical info, and dates of next appointments and such. 2.) You can see and connect with other pet parents in your area! I love the “connect” tab. it’s almost like a social media but for your pets. this will be an awesome asset when he is fully vaccinated and ready to meet other dogs! bonus points for being able to see all the cutie doggos in my area! 🥰🫶🏻 3.) my favorite feature so far is the 24/7 text line that connects you with a licensed veterinarian! as a new pet parent, I don’t know what is normal behavior and what is concerning behavior just yet. sometimes research just isn’t enough and getting the extra reassurance from a vet really helps me feel like I can ensure his health and safety. the vets I have chatted with so far have been detailed, understanding and compassionate. Cranberry was stung by a bee yesterday and I panicked and had no idea what to do. the vet tech i spoke to was calm, collected, reassured me I am doing my best and that it happens, and even offered to call me! Knowing I have help right at my fingertips when needed has made me feel like a more confident and comfortable pet parent! this review may seem paid or over the top but, I am being so genuine when I say the Pet Cloud app has been so helpful in so many ways. If you have pet insurance that connects with this app, it is worth the download!
Known App Issues Undermine the FIGO Claims Experience
I have never written an app review, but after weeks of frustration, I felt compelled to share my experience. Figo relies on the Pet Cloud app as the primary way for customers to submit and track claims. Unfortunately, the app simply doesn't work for me (and, according to customer service, for many other customers as well). It opens to the home screen, but when I try to navigate anywhere else, it freezes or displays empty boxes instead of my claims. I recently installed the latest update, hoping the issue had been fixed, but nothing changed. When I contacted customer service, they acknowledged that this is a known issue affecting multiple customers and instructed me to submit my claims by email instead. While I appreciated the representative's help, filing claims by email is much more cumbersome and significantly slower. I submitted my claims by email on July 22 but didn't even receive confirmation that they had been received until two weeks later. During that entire time, I had no visibility into whether my claims had been received, were being reviewed, or required additional information because the app remained unusable. Ironically, after finally acknowledging receipt of my claims, Figo instructed me to upload my veterinarian's exam notes and medical records through the Pet Cloud app—the very app that customer service had already acknowledged wasn't working. Unless I once again email the documents and wait for a response, I have no practical way to submit the additional information or track whether it has been received. This is especially disappointing because submitting claims should be one of the easiest parts of having pet insurance. With my previous insurer, Wagmo, I could submit a claim from the waiting room before leaving the veterinarian's office, and the process took just a few minutes. The Pet Cloud app is the primary gateway to Figo's claims process. When the app doesn't work, the claims process doesn't work. That alone is enough for me to switch insurers when my policy comes up for renewal. If you're considering Figo, understand that your claims experience may depend on an app that, in my experience, has been completely unreliable.
Automated outfit, slow claim process
Filed a claim 3 weeks ago. Still no update. Can’t track anyone but an AI bot. Go elsewhere….these people just take your money and don’t care.
Good app
Is a great application n_n
Scam!!!
Doesn’t cover anything, the phone number provided on the app hangs up on you. When you email, they respond saying they will get back to you and never do. There’s nowhere on the app to cancel service. Having to dispute through my bank to remove them from my account. Complete headache and a scam!!!
Cannot log in
Tried opening app to start claim couple days ago. Continues to get a wrong username or password notice. Went through steps to reset password and was able to log in to submit the claim. Two days later opened app to check it and again getting the wrong username or password notice. I am absolutely using the same username and password I did two days ago. I even uninstalled and redownloaded the app to be sure and get same rejection.
Horrible Site
I have not been able to login to my account for 3 days due to a glitchy app and website which is convenient since I am trying to cancel my insurance which doubled without my knowledge :)
UX needs so much help
Although the UI on this app is well done, I cannot stand the poor UX behind customer service, submitting claims, editing account info, and many other areas. This app is run by ROBOTS and it just goes to show humans will always be better option. It’s so extremely overcomplicated trying to read benefits and understand the claim process. I’m doing half the things through AI, a chat bot, phone calls, email, the app. It’s SO OVERLY COMPLICATED. Why am I switching between all these platforms trying to submit a single claim? It’s so annoying. I would truly not recommend this insurance to anyone. I will be switching to another company asap.
App crashes
Have reinstalled and deleted 3 times had no problems before but now I do
New update ruined it
You can submit claims very easily, but you cannot view notifications or claims after the latest update on IOS.
Not good
At this point in time, I wish I hadn’t switched from MetLife.
Confusing name & NOTHING EVER LOADS
Why is this named something completely different from the insurance company? It’s so confusing. More importantly, NOTHING, none of the documents ever load. If a claim is settled, good luck reading the doc because it will not load. Plus, The UX/UI is fine however the tracker for the claims process is never to date. Honestly this app is barely usable.
Very slow
Very slow to react
Not great
The app is okay but the coverage and insurance part is bad at best. Started out okay but now is covering less and less claims. Gets annoying pretty fast when the insurance you pay for doesn’t cover anything especially things it used to cover and you didn’t change your policy. Also there is no customer service and they just kick back claims instead of covering them.
Pet Cloud FAQ
- Is Pet Cloud free?
- Yes. The app is free, in all 4 countries it sells in, and it sells nothing inside it.
- Does Pet Cloud have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Pet Cloud?
- ButterflyMX (4.9 from 109,597 reviews), EZ Receipts (4.6 from 77,938 reviews) and Brick - Ditch Distractions (4.9 from 64,602 reviews).
Pet Cloud download
Last updated 27 days ago.
Pet Cloud sells in 4 countries. It was released 7 years and 9 months ago, on 20 Dec 2018. It holds a 4.8 rating from 9,860 reviews.
Supports 1 language: English.
How much does Pet Cloud make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.