Barceló Hotel Group
How much does Barceló Hotel Group cost?
Prices are current as of 7 Sept 2026.
Barceló Hotel Group has no in-app products on record in the United States.
10+ alternatives to Barceló Hotel Group
| Barceló Hotel Group |   Civitatis: Fill your trip! |   Meliá: Book hotels and resorts |   Iberostar Hotels & Resort |   Aena |   Lopesan Hotel Group |   NH Hotel Group |   H10 Hotels |   Princess Hotels & Resorts |   Binter | |
|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.7 | 4.8 | 4.8 | 4.7 | 4.4 | 4.8 | 1.5 | 3.2 | 2.6 | 2.1 |
| Reviews | 19K | 122K | 61K | 54K | 21K | 4.1K | 350 | 204 | 52 | 44 |
| Released | 2013 | 2017 | 2016 | 2014 | 2013 | 2023 | 2010 | 2021 | 2023 | 2014 |
Barceló Hotel Group reviews
4.7 out of 5, based on 19,006 reviews.
What people like
- Staff are friendly and very helpful
- Food quality is amazing and fresh
- Rooms have stunning sea views
What they complain about
- App crashes and shows blank screens
- Digital key feature does not work
- Hard to book restaurants or food
- Might accidentally cancel your trip easily
Kreem / Barcelo tiran sheikh
Kreem Was such a helpful & freindly guy , o. The animation team Happy & fun A real good energy and an Credit to your company
Doom loop
Once you force the security override, you end up in a doom loop of logging on via the website & the app hangs. Might be just ‘down’ today but means we can’t book restaurants. No matter - the old fashioned way always works :) I’ll ask them in person
Royal Hideaway
This hotel has much to commend it. The privacy of the balconies, the excellent shower, the comfortable bed etc. It could however benefit from USB ports and the internet speed does not support watching live sporting events during busy periods. We wanted to watch an international rugby match but the constant polling and freezing of the picture made it impossible. Having said that we are booked to return in January for another break from English winter. Liz & John Perryman
Kettle con set de té y café de bienvenida sin reposición
Después de llevar varios años viajando con esta cadena y después de alojarme varios años en el Hotel Punta Umbría,en una habitación de luxe,me encuentro este año que me niegan dos sobres de Nescafé. Sin comentarios
No guarda los datos
Tras la última actualización no guarda datos de moneda ni idioma en el menú principal. Además hay pide logearse en cada búsqueda para aplicar los beneficios de fidelidad.
Mr Ken Hunter
My 4stay at Barcelo Santiago & enjoyed the Hotel Tremendously. I will definitely come again this year. Ken Hunter.
Terrible app
App frequently puts you in the position that you cannot go “back” or else present you with a blank screen Try boards/ all inclusive/ flyer Or your room/ mini bar service/ menu You Get a white screen. This is unacceptable in such a high standard hotel
Hotel muy bonito como todos los Barcelo
La única pega es que después de un viaje largo desde las 5 de la mañana no nos han dado la habitación hasta las 15:10 h…
Desastre de app
Desastre de app no se puede pedir comida
Application ne marche pas
L hôtel est parfait, le service est parfait mais l application ne marche pas pour réserver aux restaurants
Taub
Excellent integration with activities and maps. Well done. The hotel I have seen that adds value
Unreliable
An absolute pain to use
Handy when staying at hotel
Good app. Not all entertainment is updated.
Плохо работает в сентябре 2025 года
В этом году приложение работает очень плохо, после нажатия view hotel появляется белый экран, дальнейшие действия не возможно сделать. В предыдущие годы таких проблем не было.
Good to book but you can’t manage your bookings
It’s good as it gives you extra discounts, but if you’re booking multiple rooms under different names it’s impossible to differentiate between bookings as they don’t display the names. I have queried this with the hotel as I need to cancel one, but no one is responding to me. The app needs to show you the booking ref too, which it doesn’t.
Hotel review
Second stay in this hotel it’s lovely, staff are really friendly & helpful. Rooms are lovely view from sea view rooms is fantastic. The reception has little area that you can get a glass of cold water with fruit inside it. Really nice & refreshing especially on arrival. 1. Only 3 minor issues. Only 1 English Channel( news)we asked at reception but they said that’s all we have. 2. We usually take our own beach towels but decided this time to get from hotel. Took our token to bar on the day we arrived to be told sorry no towels available come back in 15 minutes which I did to be told still none come back in 20 mins which I did yet again still no towels barman said go to reception & complain this might speed up the guys in the laundry. I said it’s fine we’ll just need to wait. Barman was really nice & apologetic he gave us a free drink. 3. Had a bottle of Prosecco in our room. Poured a glass out & realised I needed to nip out. When we came back maid had cleaned the room she took the bottle of Prosecco away & emptied the glass. ☹️. We’ve booked to come back next year again as location is perfect.
First Impression
Just arrived today and had booked a deluxe suite which gives you the premium package. This should have included a personal check in and was not the case the check in was as poor as anything I have experienced and not what I would have expected from a respected brand in Barcelo. I was given very little information and the premium lounge is a total embarrassment and it is a bedroom with a coffee machine, fridge and nothing else this is actually completely destroying the Barceló brand to have this as a premium lounge offering for guests is honestly beyond believe if I would’ve have known this I would not have booked this package, I have stayed at other respected brands offering similar facilities such as the Melia the level and this falls significantly below this. The hotel itself is very nice and our room is lovely although no cups for coffee but my experience has been badly impacted but a very poor check in experience and what the hotel is offering as a premium lounge come on Barcelo sort this out now
Séjour à Barcelò Illetas Albatros adult on l’y
Hôtel de grande qualité. Très bon service. Sauna, hamam, piscine d’eau de mer. Buffet bien servi et complet. Lit de bonne qualité. Par contre, manque un emplacement pour mettre les serviettes de toilettes et un bureau dans la chambre. La climatisation fait un peu de bruit.
Restaurant
The restaurant is a joke arrived to have dinner to find the tables all dirty and uncleared two young ladies trying there best No soup available most of the dishes were empty and not a lot left and when food is available is cold Wanted a piece of chocolate cake lady was serving out onto trays to be told I couldn’t have it that it was for posh part The hotel and rooms are nice but I won’t be returning here this is 4th time and to say it’s been a big disappointment
No me deja
Estoy intentando entrar y cambiar la contraseña y no me deja entrar en la app y quería mirar ofertas y no me dejé
Mr William Burrows
Wonderful hotel, would recommend to anyone
Buffet
If you are upselling the buffet then have the courtesy to explain you have to book! It’s a buffet!! Not a fine dining restaurant.
Buen hotel
Buen hotel pero el gimnasio deja mucho que desear, tiene muchas máquinas estropeadas
No funciona llave digital
He intentado usar varias veces la llave digital en los hoteles con móviles diferentes y no me ha servido nunca
Where is my hotel located on app?
First time staying at a Barceló Hotel and my hotel is not listed? The Barceló Bávaro Palace in Punta Cana. :(
Breeze lunch bar
The food here is absolutely incredible. Stunning presentation and dressings. Welcoming and helpful staff. Worth paying the extra for All inclusive - and exquisite generous cocktails thrown in
Maureen Martin
Went for dinner no plates when I got one there wasn’t any fries so I had pork went to get veggies no just carrots all green vegetables gone asked for wine waitress came with glasses but no wine had to go look for wine waiter he did a-pear with spanking wine not the one I asked for l gave Up not a good night have booked breakfast so can’t get any worse fingers x Teddy’s boy
Séjour a Tenerife
Actuellement nous séjournons à l hôtel Barcelo C est la 3em fois que nous y venons. Pour la restauration nous avons été habitués à beaucoup mieux tant sur la variété des produits que sur la qualité.
Pulizia pessima
Struttura molto bella, staff gentilissimo dappertutto … una pecca … pulizia scadente molto scadente dovete chiudere gli occhi per non vedere macchie sulla testiera del letto, doccia non lavata e pavimento con uno strato doppio di sporco accumulato… peccato basterebbe poco per renderla una struttura eccellente !
Could be better
Why do you have to book your lunches & dinners daily and separately? You should be able to block book them instead of repeating the reservations for every day
Barcelo
3rd time at a Barcelo, and wonderful every time 👌
App poor.
I am unable to input dates for my stay to check prices. and there’s a flashing image in date bar and no dates highlighted. All ok when go via web site access. So unable to plan a trip via app
Lovely Holiday!
The hotel is very clean and the food fresh with lots of variety to chose from. Superb gym, excellent range of classes and great instructors. Only thing that would help (as the hotel is on two large sites) is if Reception staff were able to direct us to the correct area to attend activities or if they were given specific names. eg ‘Main Pool’ isn’t very helpful when there are so many pools.
Last version trouble
With the last version : multiple ma function - impossible to book rooms with my iPhone ..
A bit confusing
I found this app a bit confusing, and as a result, inadvertently cancelled my non refundable trip. I called and was given the run around, but eventually reassured that I would be refunded and went ahead and rebooked my trip - essentially paying double for it at the time. I was recently refunded. It took about 6 months. Quite frankly I am grateful to have that money back. I just hope that they fix the app so it’s not so easy to make this mistake. If you’ve already booked and try to make changes, decide it’s best not to try to make changes and simply try “x-ing” out, you will accidentally cancel your trip, and it’s not clear how to avoid this problem. While the app probably has its uses, I’d not try not to use it until you check in and it’s clear you won’t accidentally cancel your hotel.
Fantastic hotel
We stayed here for 4 glorious nights and couldn’t fault anything. The hotel is pristine and our room was stunning with amazing views. The staff were all so friendly and helpful. Food was amazing and we upgraded to all inclusive which was most definitely worth it for the gorgeous food and drink. We enjoyed the aqua gym and volleyball and the lovely chilled music in the evening. Night entertainment was excellent. There was a great buzz around the hotel too and a great atmosphere. Probably the best hotel experience we’ve ever had. Thank you to all the team at Barcelo👏
Needs work
Good idea but some places to eat/drink not on the app. Booking luck of the draw. Doesn’t work as is
No deja hacer nada
No me deja aceptar las cookies
Atención
Vinimos con un bebé y no se molestaron en cargarnos las maletas, el día anterior habíamos llamado para solicitar una cama entera de matrimonio xk el bebé duerme con nosotros nada de nada
Change
I feel it was better when it was Sandos San Blas
Hotel Review
Holiday so far….. Very friendly and professional staff. Excellent food and service. A credit to your business and Spanish tourism. 👏 BRAVO Regards the Skyrme & Powell family
????
When you click on hotel search, no destinations show up in the list. Its blank. Please fix asap
Estancia en Cala Preciosa
Hotel con situación privilegiada. Muy anticuado sobretodo las habitaciones. Lo mejor la ducha y la cama. En cuanto al buffet bastante bueno y el personal muy atento.
Needs tweaking
I had this app earlier in the year, it was great, the only fault I experienced was that comms with the hotel didn’t clear down once resolved, even when de-installing and reinstalling after check out. We are back and using the new version, and have the the opposite problem. I report an issue or make a request and immediately I leave the screen that request disappears, I have no idea if the hotel has received it 🤷♀️, if I don’t get a response in the same day, I head to reception, sort of defeats the purpose 🤦🏼♀️ In principle great idea.
Room
Amazing room view everything you need but the best think about here is the staff . The staff refers to us a family and we think agree we all one big family
Data compromised
Do not use this app - my account was breached on 2 separate occasions whilst staying in Jerez. Hotel and Data Protection Officer were informed of both data compromises. Poor response from hotel and inaccurate and unacceptable response from DPO - Avoid
Definitiv gut aber...
Vorausplanen von mehreren Terminen oder wiederkehrende Zeiten nicht möglich
Need to change your meat supplier
Entrecôte steak tonight like leather. Should have been rejected by grill chefs. Not fit for human consumption. Very apprehensive about quality of meats for remaining stay here. Reported to waiter who said would report to head chef!! General service of staff excellent.
Barceló Hotel Group FAQ
- Is Barceló Hotel Group free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does Barceló Hotel Group have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Barceló Hotel Group?
- Civitatis: Fill your trip! (4.8 from 121,643 reviews), Meliá: Book hotels and resorts (4.8 from 60,687 reviews) and Iberostar Hotels & Resort (4.7 from 54,117 reviews).
Barceló Hotel Group download
Last updated 1 month ago.
Barceló Hotel Group sells in 175 countries. It was released 13 years ago, on 10 Sept 2013. It holds a 4.7 rating from 19,006 reviews.
Supports 11 languages: English, Czech, French, German, Italian, Polish, Portuguese, Russian, Slovenian, Spanish, Turkish.
How much does Barceló Hotel Group make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.