Metrobank App
How much does Metrobank App cost?
Prices are current as of 11 Sept 2026.
Metrobank App has no in-app products on record in the United States.
10+ alternatives to Metrobank App
| Metrobank App |   BPI |   MariBank PH (SeaBank) |   UnionBank Online |   BDO Online |   EastWest EasyWay |   GoTyme Bank | Philippines |   RCBC Pulz |   Security Bank App |   Virtual Pag-IBIG | |
|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 1.9 | 4.7 | 4.9 | 4.7 | 4.6 | 4.8 | 4.4 | 2.4 | 2.8 | 2.3 |
| Reviews | 11K | 342K | 195K | 187K | 182K | 56K | 14K | 4.8K | 4.8K | 1K |
| Released | 2022 | 2023 | 2022 | 2017 | 2021 | 2023 | 2022 | 2019 | 2024 | 2022 |
Metrobank App reviews
1.9 out of 5, based on 11,251 reviews.
What people like
- New design looks modern and clean.
- Changing your phone number is easy now.
- Checking your balance is simple and fast.
What they complain about
- App crashes and refuses to open.
- OTP messages often arrive very late.
- Transaction details lack merchant or shop info.
APP
I had an issue and sent a message and the app developer contacted me very quick and help me fix the issue. That was great service.
Always down
Authentication through face id and always failing to log me in. I am thinking if this app is working or not
Satisfied
For me okay naman, 8 years na rin since nag babanking ako, naka try ako lately ng other banks pero madalas ako maka encounter ng problem.
Passkey Can’t proceed to the new transaction
This new version after the upgrade is not helping to proceed to the new transaction, im stocked to the passkey after entering the OTP, no icon to click for the next transaction
Appkey issue
Tried to change appkey device but unable to changed. Even removing the app from the appkey device still asking for approval from that device. Tried to contact support but they insist their procedure works. Unfortunately not! Now i am stuck with the appkey device which i no longer wanted to keep. They should fix this issue!
Fast and Convenient
I’ve been a metrobank app user since 2014 and lately I was so amazed with how easy and convenient to replace your registered mobile number or email address so you can continue using the app as OTP is necessary. Everything online, no need to call or send an email. It was so smooth. I applaud this bank for ensuring customer convenience is on top priority. I have never seen this before to any Philippine banks.
Terrible apps
Direction not clear
Amazing improvements
I can see amazing improvements from the old app. The dashboard and transaction processing are well designed and easy to navigate.
buggy app
force closes or gets stuck at different screens multiple times. logging in with face ID always shuts the app down. slow loading and updating also.
Mp
Why is it not sending me my mp code?
documents
might well as include the option in the app for your depositors options to download bank statement or bank certificate thru app not all depositor can go to their branch like ofw or depositor outside the country
UITF DOLLAR ACCOUNT
I can’t enroll , thus I can’t view it?
Processing failed multiple attempts
Hi, I have been having trouble with your online banking app I’m trying to sign up for more than few times, yet it always end up saying it couldn’t process. I need some help
Not Real Time
(1) Bank Balances don’t reflect the real-time balance upon login. You have your refresh the page by pulling down the screen. It doesnt also update right after transfer. Recent updates just got worst. (2) Doesn’t show your source bank balance during transfer. So inconvenient (3) doesn’t show total balance of all accounts unlike on web browser.
Dark Mode Appearance Not Working
Before the app update the dark mode is working fine, but after the update when i turn it on the app hang and becomes unresponsive. Please fix. Thanks
TAKES TO LONG!!!
When I deposit my money it’s take long to see to my balance and also sometimes they deduct 300peso for service. I don’t know what service it this.
Won’t Send an OTP
I’m a metrobank user based in US and updated my contact information so can do transactions online. At first, I am able to receive OTP, but it suddenly stopped. Tried emailing the customer service but even they can’t help me. It pisses me off cause it seems like I can’t even use my own money. This is the worst!!
Cash pickup option.
Does the New Metrobank Online app remove the option to send cash pick up to any remmittance centers like Palawan,Cebuana and others? Or it was change to a different procedure?
Suddenly inaccesible
The app has been great however I am unable to access it for 2 weeks now. It just hangs now from opening it. It doesn’t even go to the login screen. Even worse is that logging through the browser sends an appkey code to this app which isnt working to begin with. Please fix this issue
Useful, needs improvement
App is faster now, easy to navigate banking needs, but some things should be improved. timelines for credit card purchases are confusing. Some Installment bills show ahead before the monthly bill so the balance to pay is inaccurate. Purchases and payment show as +/- also confusing.
Good
It works welll i been using this for a years easy to check the balance. it helps me not to worry about the money i deposit because anytime i can check here.5 star for me
Account not loading
Account not loading. So disappointing.
Better than old one
Good thing you change the app. It seems. I hope there is options sending money abroad
Not working
Not working for days already
Useful but lacking
It gives the very basic info, atm or pos but misses things like time of transaction and the exact shop the purchase was made or which exact atm etc which mashes it hard to keep track. Seems the website is the sane, lacking the key information. Hope this will be added so can track spending much easier. Thanks
💚
one of the best bank in the Philippines.
Can’t proceed
Can’t process due an error trying many times to get my application still not working
A major leap from the old app!
This is what the Metrobank app should have been a decade ago! I’m excited to see the same look and feel applied to the web app as well. Also it would be great if they upgrade their back end system as well. Being able to see detailed info about each transaction would be a game changer.
Still not stable or efficient
Three years on the app is hopeless along with the poor phone banking arrangements. How can it continue to be this bad?
Needs updating?
App was working fine four months ago where all active accounts can be seen in dashboard. But for some reason a time deposit account is now not showing on the app.I hope it’s still there.”with metro bank you are in good hands”
5 stars for most useless app
total bs this app. broken and waste of time. they will discontinue the current one by end of this month. Sept ‘23, so after that if this piece of garbage hasnt been redesigned I will no longer use metrobank.
Slow Application
Tangina sira sira application niyo
App Closed on Cardless Withdrawal
When clicking Cardless Withdrawal, the app automatically closes.
Not Receiving the OTP
Hello Dev, The app is not sending the OTP. Please fix. Thank you
Finally, a modern design.
Just want to say, I like the new app. A bit slower than the old one but its OK. The design is also much better and modern. I’m not sure why so many are having issues with their OTP but I havent had issues with receiving one so fat.
Credit Card Travel Signature
Since my card was upgraded, none of the features are working — Cash2Go, Balance Transfer, or Convert to Installment. The app no longer shows any payment terms, so I can’t proceed with any application. This issue started only after the card upgrade, and it’s been very frustrating because the app now forces me to call, which is costly for me.
Migration is not easy
I cannot use this new app as it does not allow me to login with my existing account now it forcing us to migrate into this app. Lack of instructions on how to migrate into this app. The app from PNB is better,
Too many OTP & no options for use abroad.
The app is very frustrating to use since it requires seemingly endless OTP both on a local phone number and email per transaction. It would be easier if OTP were required per session instead. The OTP also often don’t arrive in a timely manner. Requiring a Philippine phone number makes it impossible to use abroad. Why not bring back the separate authentication app that you had before?
Unable to migrate to new Apps
Since last year and until now i cannot migrate to your new Apps, able to log-in but cannot verify always show Errorr Regards, Julio
Passcode
As much as I love the bank, your online banking sucks. Every time I try to send money to my family the passcode keep saying try again and wrong passcode, even though I put the rules one. and this keep going for years now. Like brooo fixed your online banking for us who is away from home.
OTP flagged as “Likely-SCAM”
I’ve been using old apps since now, I tried this new app, I thought its not sending OTP. it took me a while to realise its going into my scam notifications as it is being tagged as “Likely-SCAM” sms. However with email OTP, and passcode when transacting convince me that this is a legit app. Additionally, both apps old and new, does not provide me enough details on my transactions. Like merchants/biller or bank name. I have difficulty in reconciling my transactions. Hoping you can provide more meaningful transaction details. These 2 points 1) OTP sms are being tagged as “Likely-SCAM” maybe you can do something about it. 2) provide meaningful transactions details, like merchant, biller or bank name for ease in reconciliation Thank you
it’s ok but no email notif?
it’s ok but i dont get emails regarding my fund transfers anymore. is this intended?
Easy and Intuitive
I find this app so easy to navigate and installation is sweat-free! Thank you and hope the experience will be much more amazing and awesome! Well done, Team! Keep up the good work and hope this will be the same with the other app that I encountered no issues so far since I’ve used overseas. To 2023! Cheers!
Annoying popup spam in app
When I leave the app, as a user, I understand I will be logged out due to inactivity. This does not need to be a popup that blocks the login form every single time I come back to the app. It also nags me with another popup at the beginning/end of every session, asking me to take a survey. I've started leaving my honest and irritated feedback with every survey invitation. I doubt they care. Developer response: You didn't read what I wrote. I understand the inactivity logout behavior just fine. My complaint is about the popup it causes that must be dismissed next time I open the app. Every single time. Also, since you didn't address the survey popup, I'll state again that needing to dismiss a survey popup with every session is obnoxious. December 2025 update: You never stopped nagging me with survey popups in the app, but now the app doesn't even open. It just crashes after about 10 seconds of splash screen. I'm not putting money into an account I can't access, so I'm switching to another bank with an app that actually works.
Balance Conversion doesn’t work
I am currently in Canada, can’t use the balance conversion to manage payment terms. It says “No available payment terms”
3 star for now
The app is very useful. I just wish we can tap/open the transactions and view more details in it (eg. Sender details, date, time, reference, etc) just like other bank apps abroad.
Metrobank App FAQ
- Is Metrobank App free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does Metrobank App have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Metrobank App?
- BPI (4.7 from 341,792 reviews), MariBank PH (SeaBank) (4.9 from 194,849 reviews) and UnionBank Online (4.7 from 186,584 reviews).
Metrobank App download
Last updated 29 days ago.
Metrobank App sells in 175 countries. It was released 3 years and 10 months ago, on 1 Dec 2022. It holds a 1.9 rating from 11,251 reviews.
Supports 1 language: English.
How much does Metrobank App make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.