Helpling - Book Home Services
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How much does Helpling - Book Home Services cost?
Prices are current as of 8 Sept 2026.
Helpling - Book Home Services has no in-app products on record in the United States.
10+ alternatives to Helpling - Book Home Services
| Helpling - Book Home Services |   Kris+ by Singapore Airlines |   Laundryheap: On-Demand Laundry |   Co-Tasker |   Marina Bay Sands Singapore |   HomeTeamNS |   By The Bay | |
|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.6 | 4.8 | 4.6 | 4.9 | 3.0 | 2.4 | 1.6 |
| Reviews | 10K | 33K | 21K | 2.4K | 945 | 267 | 66 |
| Released | 2019 | 2018 | 2015 | 2020 | 2020 | 2022 | 2019 |
Helpling - Book Home Services reviews
4.6 out of 5, based on 10,491 reviews.
What people like
- Easy to use booking process.
- Good cleaning staff when they show up.
- Keep your same cleaner easily.
What they complain about
- Cleaners cancel last minute with no replacement.
- Hidden fees and unclear pricing structure.
- Customer support is slow and unhelpful.
- App design feels outdated and confusing.
Prompt help
I had a query and helpling was very fast to assist me and settled the issue soon after checking with me, very helpful staff. Thank you!
Great helpers, bad booking experience
I've been wanting to increase my regular cleaning frequency, but the booking system is a nightmare. I have to go through the whatsapp chat instead of using the app. I want to book for the cleaners that I have been assigned before, but for some reasons they're always fully booked. On my last request, I can book a cleaner for one time booking but I cannot schedule regular cleaning at the same slot. The reason being that the cleaner would have 3 jobs at 3 consecutive days ??? But wouldn't it be the same case if I book them for 1 time booking? I'm also only booking for 3 hours cleaning, so I don't think it's particularly tiring for the cleaner. The customer service agent is very unhelpful and doesn't try to provide solutions. I'm only going back because the cleaners have been professional and satisfactory so far. If I have more time to try out other cleaners from other platform I would definitely switch
Sehr guter Service mit einer Einschränkung
Warum kann man, wenn eine Putzkraft absagt, keine zum Ersatz angeboten bekommen. Der Weg dorthin in der App ist wie eine komplett neue Buchung.
Gut aber wenig durchdacht
Man kann im Chat keine Fotos mit der Putzkraft teilen und die Funktion zum hinterlegen einer Anweisung ist lächerlich rudimentär... Die Grundfunktionen wie Buchen und rudimentäre Kommunikation mit den Putzkräften funktioniert, aber die App ist wenig sinnvoll, vorallem wenn die Putzkräfte selten Deutsch sprechen
Never again
Sadly bad service and bad customer support
Very good service
Very good
The weekend additional fee is not indicated in the “to pay”
As stated in the title. I felt it is a little bit misleading but whatever. Not worth my time arguing with the customer service Edit: similar complain in app store from 3 years ago. The customer service tells me the feedback is going into the team. But if something as simple as adding surcharge to the “to pay” is not added for 3 years. Well… whatever
Schnell und unkompliziert
Wir sind sehr zufrieden mit Helpling und freuen uns, dass wir auf den Service aufmerksam geworden sind. Die Buchung ging schnell und unkompliziert und mit dem Service der Reinigungskraft als auch dem Kundenservice sind wir zufrieden. Es gibt nur einen Stern Abzug, da die Preisgestaltung etwas intransparent war. Wir hatten am Ende mehr bezahlt als im Profil angegeben und nach Nachfrage, wurde uns mitgeteilt, das es eine Freitagsaufschlag ist. Die Info hätten wir uns vorher gewünscht.
Intransparente Bezahlung
Leider erhält die Reinigungskraft nur etwas mehr als die Hälfte des Stundenlohns, der mir in Rechnung gestellt wird. Warum mache ich es trotzdem? Ich benötige eine Rechnung.
Too many spam notifications
Add an option to customise the notifications received, there are far too many offers popping up all the time
Very good!!!
Too good t
Bad UX, bad Service
UX is bad and cancellation of service is hidden and also not allowed to cancel online. Too expensive after the first trial with many fee’s added
Quasi ottimo
Marlon è molto bravo, solo che non mette via quando finisce.
Very bad in the payments and they are deleted even though the system says that the customer pays.
I have problems with payment issues and I have to be there checking at all times since the amounts that should be paid to me do not. And I always have to be sending emails to solve the problem in what they should do.
Öffnet sich nicht mehr
Bei mir auch, super App, aber seit letzter Woche immer „oh nein, etwas ist schiefgelaufen“ und nicht neu startbar 🤷🏻♀️
Helpling app and service
Helpling is responsive to queries and provides assistance.
scam app auto charge without telling u
I did not place an order. but the system place it automatically.and charged 70 dollars. after that no one answers me on WhatsApp only a robot repeat the same word. purely scam app with no service
good app and service
Used the app and helpling a few times and cam recommend it. very good service and responsive. the app is easy to use. works on my iPad, but a bit annoying that the screen does only work in portrait format, it does not adjust to the position of my ipad.
Fair für Kunden, nicht fair für Reinigungskräfte
Ich habe diese App schon häufiger genutzt, um eine Person zu finden, die meine Wohnung reinigt. Soweit so gut, es gibt viele Personen zu finden. Nach dem Austausch mit den Personen, die bei mir gereinigt haben, musste ich leider feststellen, dass Helpling sehr intransparent ist, was die Gebühren angeht. Du denkst, du zahlst 25€ pro Stunde an deine Reinigungskraft und 2,9€ Gebühr für die Plattform. Tatsächlich behält die Plattform aber von dem Stundenlohn der Reinigungskraft 43% ein. Während man also denkt, die Reinigungskraft fair zu vergüten, bekommt sie gerade einmal den Mindestlohn (oder im Zweifel sogar weniger). Beispielsweise habe ich für eine Reinigung von 2,5 Stunden 62,5€ bezahlt und meine Reinigungskraft hat davon nur 35,62€ erhalten. In meiner App steht 62,€ (2,5*25) Stundenlohn + 2,90€ Servicegebühr. Auf mich wirkt es so, dass diese Intransparenz absolut gewollt ist, um den Eindruck zu vermitteln, die Reinigungskräfte würden fair bezahlt.
Deutliches Optimierungsportal
Die Handhabung der App ist semi-gut, wie einige andere schon beschrieben haben. Ein recht großes Problem sind die ständig wechselnden Dienstleister. Inzwischen haben wir mitgekriegt, dass Helpling den Dienstleistern ca. 40% der dem Kunden belasteten Gebühr abnimmt, der Kunde zahlt zusätzlich noch eine direkte Gebühr. Das resultiert dann in 1. Dienstleister nimmt Portal zur Findung von Kunden und will innerhalb kürzester Zeit auf “schwarz” umschwenken. 2. Dienstleister will den Preis deutlich erhöhen, damit es sich lohnt und zumindest mal der Mindestlohn herauskommt. Allerdings ist für den Privatkunden oft die Schmerzgrenze bei über €20 je Stunde überschritten.
Used twice...
Too pricey otherwise love the app and responsiveness!
No available booking at all.
I have been trying to book for the past 3mths, but they always tell me there’s no available helpers at my area. Like no matter which date or time I put. It’s always not available! It used to be easier to make bookings. Making bookings also depend on your luck, as they outsource to 3rd party. You might get a bad one, and they really don’t care how the service is. They will ask you to pay first, no matter how bad the service is!
Ménagère profil?
Bonjour, comment faire pour créer un profil en temps que ménagère?
Leider nicht sehr Anwenderfreundlich
Diese Bewertung bezieht sich ausdrücklich auf die App bzw. den Vermittlungsservice, nicht auf die Reinigungsleistungen an sich. Mit den tatsächlichen Reinigungen habe ich überwiegend gute Erfahrungen gemacht. Was ich jedoch kritisch sehe, ist die Benutzerführung der App. Besonders problematisch finde ich, dass man sehr schnell und teilweise ungewollt in einen dauerhaften, regelmäßigen Service gerät. Hier sollte aus meiner Sicht deutlich transparenter und nutzerfreundlicher kommuniziert werden, um Missverständnisse zu vermeiden. Ebenfalls schwierig ist die automatische Weiterleitung eines Auftrags an andere Anbieter, wenn die ursprünglich ausgewählte Reinigungskraft den Auftrag nicht annimmt. Dadurch kann es passieren, dass plötzlich eine unbekannte Person vor der Tür steht, bei der man sich möglicherweise unwohl fühlt, sie in die eigene Wohnung zu lassen. Gerade bei Dienstleistungen im privaten Umfeld halte ich das für sehr sensibel und unglücklich gelöst. Das Stornieren eines Services empfinde ich ebenfalls als unnötig kompliziert, insbesondere bei einmaligen Buchungen. Hier fehlt es an klaren und einfachen Optionen für den Nutzer. Insgesamt wirkt die App auf mich leider eher anwenderunfreundlich. Aus diesen Gründen kann ich für den Vermittlungsservice nicht mehr als zwei Sterne vergeben, auch wenn die eigentlichen Reinigungsleistungen überwiegend positiv waren.
Frustrating
Cleaners shouldn’t be able to just cancel last minute (and you can’t get a replacement)
Good!
easy to navigate and hassle-free! simple to use, would recommend!
App doesn’t work
It has been weeks and I’ve been unable to reschedule my appointments on the app. It keeps freezing and it unusable.
Customer
I used a similar service years ago. What I like is the security and back up, esp with a new cleaner (I had had a good cleaner a long time before using Helpling). I wish iy wasnt such a dear service to the cleaner as that may Prevent them feom sticking with Helpling: benefits for them would be a bonus! Signed a satisfied customwr.
Automatische Auftragsannahme
Aufträge von Reinigungskräften werden automatisch angenommen, obwohl sie bei der Suche nicht ausgewählt wurden. Habe Helpling jahrelang benutzt - das ändert sich. Die automatische Annahme übersieht man schnell und ist eine absolute Frechheit!
Useful, easy to use apps
It is easy to use, it’s useful to get friendly & helpful helpers. Some of them are really detailed & helpful. But a few just dust off the exterior furniture only. So not all are meticulous. They had this clause that weekend helpers will need to pay the customer service process fee of $10 instead of the usual $2.50. But it’s not stated when you book, it is written somewhere in the apps, which you may need to browse thru all options in order to read it. But the app info may not be useful because it’s not possible to have no bad reviews & all reviews are 5 stars & the reviews too short, looked liked orchestrated. Unable to get same helpers for my request. Used one time schedule helpers most of the time because I worked shift work, thus, unable to recurrent same day on weekly. So I find it inflexible. Hopefully, the app can improve in this area. Room for great improvement.
Great app and great cleaning team
Great app and great cleaning team
Lousy communication
I found the helper to be genuinely good and thorough in their cleaning – no complaints there. However, the overall experience was heavily let down by the booking process. The system for arranging a helper is frustratingly inefficient. Communication via the WhatsApp help team is painfully slow, and the support agents often don’t seem to grasp the exact nature of your request. This lack of clarity and responsiveness really ruins the experience, especially when you’re just trying to book a basic service. The app has potential, but the customer service side needs serious improvement.
Sehr gut
👍🏻
Sloppy app.
Main view extends off the edges of the display. Does not accept ApplePay. Have to type in credit card number, expiry and security code manually. App design does not inspire confidence in quality of the services that they’re selling.
Not a great experience tbh
Have had a few bookings cancelled at very late notice due to cleaners leaving the platform. Not very reliable at the moment anyway.
handy and efficient app
Was introduced to Helpling by a friend and I have been using their services for three years now. The services and booking process is very handy through the app.
Be cautious!
Be cautious! Their contractor told me that the compressor requires cleaning and charged me $120 for it. But the normal market rate is only $30-40. I am not impressed by the fact that your contractor tried to sell me such an overpriced service and overpriced it 3-4 times the market rate. This is a fraud
Unreliable cleaners, chat doesn’t work
Chat function just doesn’t open reliably, and doesn’t show messages. Cleaners often also jst cancel last minute Wouldn’t bother using this anymore
It’s not a mobile app
It’s a web service masked in a mobile app. So the average security that iOS provides doesn’t exist. And the overall booking flow is confusing hence there are no ‘monthly’ or ‘every two weeks’ options.
Easy to use! Fuss-free!
Very intuitive app! Guides me step by step to make my bookings!
Top up money option is limited. Why?!
This app forces users to top up in $100 or $250. Why is there not a reasonable option to top up in $10-20? Then charges extra $10 if it has to withdraw money from your bank if there is a shortfall. That is extortion!! Are you guys running a scam? Taking $10 more from unsuspecting customers?
A little cheatin at the pricing step, no?
All my negative feedback is due to the small writing at the bottom most of the page where they show the price of the service. They say if the appointment falls in friday, sat or sun, there will be a SGD10 surcharge, like they don’t know if the appointment falls in or not, you let them know before the pricing step anyway. Isn’t this kind of a scam? Just show the surcharge in your pricing !
Confusing
Interface and customer journey needs more work.
App is easy to use
I recently moved back to sg after a few months, and re-downloaded the app. Thank goodness I did not delete my account and I could choose my same cleaner via the app. app is easy to use.
Bad
The helper didn't come even though we made a reservation. We had to wait from 2.30pm to 4pm. We shouldn't trust them. The service was really bad.
Inflexible app
Cleaners have been great but very hard to make amendments to pending bookings once submitted until they are accepted. If you make a mistake or want to change the date you either need to wait until accepted and cancel and start again or make a second booking and hope no one accepts the first.
Kan recensies niet helemaal lezen
Tekst wordt halverwege afgekapt
Helpling - Book Home Services FAQ
- Is Helpling - Book Home Services free?
- Yes. The app is free, in all 173 countries it sells in, and it sells nothing inside it.
- Does Helpling - Book Home Services have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Helpling - Book Home Services?
- Kris+ by Singapore Airlines (4.8 from 32,526 reviews), Laundryheap: On-Demand Laundry (4.6 from 21,108 reviews) and Co-Tasker (4.9 from 2,363 reviews).
Helpling - Book Home Services download
Last updated 1 month ago.
Helpling - Book Home Services sells in 173 countries. It was released 7 years and 4 months ago, on 22 May 2019. It holds a 4.6 rating from 10,491 reviews.
Supports 1 language: English.
How much does Helpling - Book Home Services make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.