HP Support Assistant
How much does HP Support Assistant cost?
Prices are current as of 12 Sept 2026.
HP Support Assistant has no in-app products on record in the United States.
10+ alternatives to HP Support Assistant
| HP Support Assistant |   Norton Password Manager |   McAfee Security for T-Mobile |   Protection 360® |   Verizon Protect |   Tech Coach |   InnoCaption: Call Captioning |   LogMeIn Rescue Customer |   Asurion |   ADT Wifi Fix |   T-Mobile Threat Protect | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 2.2 | 4.4 | 4.8 | 4.5 | 4.7 | 4.5 | 4.7 | 4.6 | 4.1 | 3.5 | 3.1 |
| Reviews | 371 | 80K | 57K | 56K | 45K | 13K | 11K | 5.5K | 411 | 97 | 22 |
| Released | 2019 | 2012 | 2017 | 2017 | 2019 | 2016 | 2018 | 2013 | 2021 | 2023 | 2022 |
HP Support Assistant reviews
2.2 out of 5, based on 371 reviews.
What people like
- Great for checking device specs easily
- Works well if you just want it
- Helpful live support when you reach them
What they complain about
- Support chatbot is useless and dumb
- Forces annoying ink subscriptions to work
- App crashes or fails to load info
- Links break out of the app often
Excellent resource
HP Support Assistant is an excellent resource for specifications, troubleshooting assistance, and manuals for HP devices. The quality and depth of information far exceeds other device manufacturers. I have several HP desktops, laptops and printers. My next desktop, laptop, and printer will be a HP due the extensive support HP Support Assistance gives me.
Doesn’t Work & hasn’t been fixed
Printer offline? No Printer Found! Got a new Apple 17 phone and another Nightmare With HP products. I believe it’s Time to find a new Company for my Business to handle my printing, ink and paper Products. I don’t Recommend HP anymore!
Flawless design, but needs some fixes
I love HP and have been using their products for years. The new app is very great as I can check on my HP products on the go. It does need some bug fixes such as but not limited to “Product Information”. I’m not sure if it’s the device I’m using the app on (iPod touch 7th generation) but whenever I click on it, it doesn’t load at all. Nevertheless, the app is very great and I hope to see more improvement as its development goes on.
Súper slow
If you take your product into HP headquarter in person would be faster
Thanks you so much never forget
Actually use messager good support help me everything no problem am glad he help me everything don’t use pay from US free chat brilliant customer service
Does not work
It won’t except the serial number it’s asking for to connect the printer. Fire the staff who made the app or higher more qualified people. Trash waste of my time.
Trash
Nothing is easy or streamlined with any company and this tech behemoth company is no different. Nearly impossible to quickly speak with a live person, or not re enter your annoying account or serial or miscellaneous hurdle for user. Enraging. Yet you can mistakenly sign up for an overpriced subscription with the passing of humming bird breaking wind. I never did a live person on the horn. I promptly liquidated my decade plus holding of HPQ holdings and TREATED myself to more APPL, then came here to run my mouth.
App works and it’s stable
First of all I had have NO problems signing into the app with my login, second the app works really good and had no problems navigating everything WORKS fine. I wish I could give this app a 10 star rating.
Absolute trash
HP has gone the move of subscriptions for everything and your device will no longer work without one. I buy my own ink, but they want me signed up for subscriptions so I can use my device that I’ve already purchased. I’ll be happy when they go out of business.
Doesn’t work
This is the worst app I’ve used in my entire life. Links are bad. Some send you out of the app into a mobile browser. Chatbot AI is so poorly implemented that it can’t even give customized feedback on the very device you’re required to enter in the app, despite it appearing at the top of every new chat. Was this programmed by a college intern? No, a college intern would have gotten this right. Guidance is not helpful for troubleshooting either. In general, HP support is so bad that I’ll never buy their products again. Good luck folks 🫡
I liked this originally!
However!, it is ridiculous that I’m forced to participate in these ink and paper subscriptions ONLY FROM THE HP INK AND PAPER SUBSCRIPTIONS NO MATTER WHETHER I EVEN USE MY PRINTER FOR MONTHS, ITS NOT LIKE THEY CHARGE FOR WHAT YOU DO USE AND KEEP TRACK FOR ROLLOVERS AND THEN TO ULTIMATELY CHARGE FOR WHAT YOU USE! This is ridiculous and I am not technologically challenged yet I have been having the most horrific experiences for the past 2 months because I moved the printer! I had JUST put in new ink cartridges (all HP!) and yet it said they’d need to be fixed to HP ones. What!? They ARE my HP subscription payed ink cartridges!!! Then the little annoying monitor thing is difficult and bizarre and has been the dumbest setup I’ve ever used! It wouldn’t sign me back in just bc of all these issues after moving it (just down the hall) and wouldn’t hook back up to my WiFi nor let me sign in or anything!!! It also separates you from the app or whatever you are using to annoyingly other dumb websites that don’t help either!!! So annoyed!! GET IT TOGETHER HP AND PRINTERS AND INK AND PAPER AND SUBSCRIPTIONS AND ALL THE ISSUES THAT YOU PROBABLY ANNOY AND FONT READ IF ITS A NEGATIVE REVIEW!!!
Why bother
Total and complete waste of time and effort. I hit the HP website to find out how to connect my existing printer to my new router. Should be easy enough. Found their pitch that told me how easy it would be if I only downloaded their useless app. (They didn’t say it was useless… that’s my word). Anyway, after going through their registration process and finally getting back to my longer-than-necessary project. Problem is that even after all that effort, their waste of electrons couldn’t even identify my relatively new printer. So I scrapped their ineffective solution and connected the old fashioned way. Hey HP, thanks for nothing.
Trash
No help at all They charge on instaink excuse my speech had a stroke, but anyhow you have to download all these apps for them to take you to a different page and before you know it you have like six or seven pages open maybe more they help they charge you and I have been charged for even the paper that they will not send me. I’ve called the Better Business Bureau on them. I thought that my printer was broken so I went and bought a new one and for two years with the old one. I never got to print for three years now with my new one. I have still not been able to print these people will drive you insane it’s a big money scam.
Can’t even enter serial number
It can find it on HP website but not on app and the message is off the screen on IOS. Completely useless.
Moved and changed WiFi
My HP Envy Pro 6475 was working fine and I loved it. I moved into a new apartment complex and my WiFi ad password has changed. Can not get this printer on the new WiFi. I have read the instructions and have been trying for 4 days and NADA. Not happening. I guess I’m going to have to bite the bullet and buy another brand printer. It won’t be an HP. What a waste.
HP 4100 series
This printer is awful. Changing the ink cartridges is extremely difficult. Access the cartridges is extremely difficult. Only bought it because I have limited space. Every time I try to change the cartridges makes my Blood Pressure go up! This printer should be DISCONTINUED
HP Support Assistant FAQ
- Is HP Support Assistant free?
- Yes. The app is free, in all 7 countries it sells in, and it sells nothing inside it.
- Does HP Support Assistant have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to HP Support Assistant?
- Norton Password Manager (4.4 from 79,733 reviews), McAfee Security for T-Mobile (4.8 from 56,673 reviews) and Protection 360® (4.5 from 56,107 reviews).
HP Support Assistant download
Last updated 4 months ago.
HP Support Assistant sells in 7 countries. It was released 7 years and 3 months ago, on 27 Jun 2019. It holds a 2.2 rating from 371 reviews.
Supports 1 language: English.
How much does HP Support Assistant make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.