OpenTable for Restaurants
Restaurant Management Solution
How much does OpenTable for Restaurants cost?
Prices are current as of 11 Sept 2026.
OpenTable for Restaurants has no in-app products on record in the United States.
10+ alternatives to OpenTable for Restaurants
| OpenTable for Restaurants |   Restaurant365 |   Sysco Shop |   Toast Now |   MyToast |   DoorDash - Business Manager |   xtraCHEF |   Yelp Guest Manager |   NCR Voyix Pulse |   MarginEdge |   SevenRooms OS | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.1 | 4.8 | 4.7 | 4.9 | 4.7 | 4.5 | 4.6 | 4.5 | 1.9 | 4.9 | 3.5 |
| Reviews | 676 | 44K | 17K | 12K | 6.7K | 2.7K | 2.4K | 1.8K | 528 | 504 | 229 |
| Released | 2013 | 2019 | 2019 | 2023 | 2022 | 2021 | 2015 | 2010 | 2011 | 2021 | 2012 |
OpenTable for Restaurants reviews
4.1 out of 5, based on 676 reviews.
What people like
- Boosts business significantly
- Very easy to learn
- Reliable and intuitive system
What they complain about
- App crashes immediately on open
- Support ignores tickets for weeks
- Hidden fees and long contracts
OWNER
OT has been great for us and our business is soaring! It can be a challenge to set up perfectly and it takes time and when you do watch out! Very useful tool - the best out there!
No user friendly
Having used other similar products. I have to save this is like playing video games on an Atari. But knowing the PlayStation 5 is out there. Might as well be using DOS. The guest profiles are limited and hard to update. Why everything has to be done on a pc and not on the app is just stupid. The floor plan is a joke. Very nice first version but it’s been around for 20 years. Time for an update.
Owner
Need to get out of the trial
Please give iPhone users same functionality as iPad users.
Please give iPhone users same functionality as iPad users. I would love to be able to block multiple tables at once as well as assign tables day-of on my phone with the ease of the iPad version. If I don’t catch myself, I accidentally seat guests instead of assigning the table. Most people are not using the iPhone app to seat guests they are using it for on the go restaurant management. The floor planning is much more important and should be much easier than it is currently. Please allow us to block resos/waitlist for future days with the same ease you can for the current day. Please give IPAD version the same functionality.
Last few days not working
Not working there a days when it’s blank out, I have reservations but it’s showing 0 as nr. It was fine 4-5 days back; the update did not fix it.
Great and can get better!
Great app overall. Phone app still needs the feature to add waitlist though!
Careful before sign in
We have used OpenTable since we opened our restaurant. When business became slow, I asked them to downgrade our plan. They did, but they never told me it would automatically renew into a new one year contract. I clearly asked for a month to month plan. Last month, I called to cancel the service. They told me I had signed a one year contract and would have to pay about $900 to cancel early. They also kept pushing us to buy ads, saying we would get more customers. On top of the monthly subscription fee, they charge about $5 for customers who come through ads and about $1 for other reservations. The monthly fees and extra charges add up quickly. In my opinion, it is too expensive for a small restaurant.
App crashing since last iOS update beta
App crashing since last iOS update beta. Will open for 3-5 seconds then close
Glitch
The software needs to be reset all the time and glitches out, it also doesn’t account for bar top seats
Review
Until recently the app has been great and not given me any issues. But just last week the app won’t open on my phone. I have updated the app and uninstalled and reinstalled it and it still will not open for me. As a restaurant manager having this working on my phone is key.
Does good job
Good job
No email verification option
I don’t want to use my personal number for this app.
Update
Needs another update. App opens and immediately close.
A good idea with poor execution
“Updating Database” and never ceases to update the database. Just a constant loading screen. If OpenTable put half as much effort into this app as they do their guest facing app, maybe Resy wouldn’t have taken as much as business as they have in the last 5 years.
User Interface
I wish changing between locations was easier from the app. I also wish that we could update special days and reservation availability from the app as well, besides same-day. Assigning tables could be easier as well.
G HHhH
My m try fc
It doesn’t work
Won’t even let you login doesn’t even give the opportunity to put the passcode in. Fix it.
Please Fix This!!
I work at a fine dining restaurant that uses Opentable and it’s super user friendly! I personally love it. HOWEVER, the new version of the reservation view, when you tap into someone’s profile to see the notes, is horrible. It’s so confusing to look at with the visit notes separated from the other notes. Please please go back to the old view when all the notes were in one spot and easy to look at and read. We’ve missed a couple seating notes because it’s all the way at the bottom of the page. The toolbar is unnecessary and annoying lol.
Open table…you’ve disappointed me
We opened a bar/restaurant earlier in 2024 and utilized Toast Tables FOH and BOH until recently. OpenTable was the obvious choice, given how prolific it is, the number of users on the customer app and the built in marketing it affords a venue when those users haven’t made up their mind where they want to eat. That said, OT needs to take several pages out of the ToastTab playbook. The user interface in OpenTable for owners is incredibly clumsy, has tiny print that is impossible to read on a phone, and glitchy to no end. How can a company with so much market share be so behind on its GUI?! By the looks of it, ToastTables is constantly coming up with new features, and, in this owner’s view, it won’t be long before TT provides a guest platform to rival OT. When it does, bye bye OT, as Toast’s back end is excellent for small businesses. Disclaimer: I am in no way a paid reviewer and have nothing to gain from the above comments, except to vent my extreme frustration with OT’s onboarding during the first week of implementation and data migration.
Guest name display
Not sure why some of the reservations are shown as “phone reservation” or “web reservation” this never happened before and now all of a sudden this is how they are showing up on my phone app. Once the guest is seated, then it shows the name. I’ve updated and checked all settings. Please fix
Amazing
If you are a restaurant owner or management. Even if you're a host in a restaurant. Your job is made easier by using this app. It. Is. Amazing. It does so much work for you it's incredibly easy to use. What and how did we do things like take reservations and such before this amazing app came to be!!?? How could anyone leave one star reviews on this is beyond me!? Anything short of 4 or 5 stars and I'm thinking you're either dumb. Or have no clue about the efficiency this app brings to your everyday life working in a restaurant.
App crashing
I cannot open the app for more than half a second. For some reason it just keeps crashing and won’t let me view my restaurants seatings.
Some features better on iPhone than iPad
It’s easier to do certain things, such as blocking reservations, on the phone app vs iPad. It’s much more difficult to block reservations on an Android phone or on a browser. Once you work with it for awhile, it’s a relatively easy app to use.
Very Buggy!!
Always logs me out randomly at the most inconvenient times as well as rearranging the guest list from ascending by reservation time to party size with the only way to fix it being deleting the entire app and redownloading it.
Constant issues
There are constantly issues with the mobile app. This time around as of 7/14/25, several reservations show up as “Web reservation” without a guest name despite the booking being completed on the guest end and the app being updated. This app also does not allow you to report problems directly, so the only way is to write a review 🙄
Best TMS app
OpenTable has been far the best, most reliable, and easy to use table management system. It just works perfectly, super easy to implement, connect with our channels and sync with other system, its so intuitive our staff can easily operate it with confidence.
Keeps crashing
It was working just fine not too long ago. All of the sudden, it begin crashing the moment I tried to open it. App works fine otherwise.
Very responsive
Always updating their system to feature a latest function. Global customer base. Lose a star for customization options
Not happy
Maybe my anger is directed in the wrong place but Is really like to know how a person who made a reservation but never dined can leave a review.
Why is there no ability to respond to guest reviews in app?
Need in app Guest Experience Manager functionality, at minimum the ability to respond to reviews. Also doesnt make sense that you can't view a guests phone number in phone app yet can on ipad
great company
great experience !!!
App crashes after update
App crashes even i do hard reset…
Good but could be better
The app is fine however with a lot of new platforms out there pricing structure might need to be more attractive. Also the idea of reviewing guests when they leave a review much like Uber is something I would like to see.
Doesn’t Work
The app keeps hanging and doesn’t update, very frustrating.
Decent but lacking a few prominent features.
The timeline view and the guest book are key features in the OS version that should be a part of this platform. Another helpful feature that isn’t on either is a calendar view that shows nightly cover breakdowns to see past and future trends (resy has this).
Confirmed tick doesn’t appear on the timeline view
Since last update 9.5.1, when a guest confirms their booking via mail or call the small tick sign does not appear on timeline view. Please fix this bug as soon as possible
Crashes
I use this app to manage my restaurant, and since downloading it is just full of glitches and now keeps force closing every time I open it so I can’t even get in. I submitted a ticket and after some correspondence back-and-forth, and a request for a screenshot, which I sent, I haven’t heard back in a week. Useless app. Likely going to be switching our platform for the restaurant because of this.
Restaurant user review.
Having the OpenTable system in our pub has made a massive & positive impact. We’re delighted we got it. One thing it doesn’t seem to have is the direct messaging system when using the app through a phone or tablet. Not sure why this is? It’s definitely the one thing they could improve
It could be great
The app is great however it continuously fails to update bookings, will hang while updating then unusable for 30 minutes or more, swap between restaurant again continuously not working. Sort it out OpenTable - there are other systems out there!!
Don’t love the update
I don’t like this update. Entering and modifying reservations is now more difficult, and the screens are confusing. The previous version was better. For example, the reservation detail screen is very cluttered and it’s not obvious what functions are available.
Turka Cafe Meze Bar
Top app top service we have been using it 2-3 years now very happy Turka Cafe
Horrible update!
New update keeps crashing the app!!! I open it and it closes immediately! Please fix this! I can’t see my reservations.
Plano de mesas
Esta genial la app, solo tengo duda por que desde iPhone no se puede ver el plano de mesas y asignar mesa a las reservas?
Gästemanagement mangelhaft
Doubletten können nicht zusammengeführt werden - laut Support passiert das automatisch, wenn identische Telefonnummern oder eMail-Adressen erkannt werden. In der Praxis findet das aber nicht statt. Somit sind die Statistiken und Auswertungen mit Vorsicht zu genießen bzw. unbrauchbar. Gästedaten können vom Anwender nicht bearbeitet oder gelöscht werden.
Can’t turn the new profile option off
The new profile option is a lot. All of that information was already accessible in different tabs, having it in one page, especially on a phone is far too much. There is a setting to disable the new options, however as of 2 days ago it no longer changes anything on iPhone. Toggled on or off nothing changes.
Fantastic
Been using Opentable for 8-9 years before guest center launched. Always a fantastic service, very easy to use. Compared to less than reasonable services like Bookatable. They have constantly updated their systems and are very fast to respond to complaints.
Pls update new iOS crashing
Needs update app keeps crashing
Finally, but...
1. I can't see a way of changing a reservation date. 2. The Wait List functionality seems incomplete, and quoted times don't seem to have an impact on functionality. No estimated wait time generator. 3. I should be able to adjust user status from the user info tab. Having to switch from the user info tab to the reservation details tab during confirmation calls is cumbersome. 4. When multi-seating tables, it would be handy if a visual outline would wrap the combined tables on the floor view. Great start though. Best UI from OpenTable so far. Quite usable.
Restaurant layout for iPhone
It would be nice if the restaurant layout and server sections were available on the iPhone version as well as the ipad version
OpenTable for Restaurants FAQ
- Is OpenTable for Restaurants free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does OpenTable for Restaurants have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to OpenTable for Restaurants?
- Restaurant365 (4.8 from 44,120 reviews), Sysco Shop (4.7 from 17,414 reviews) and Toast Now (4.9 from 11,741 reviews).
OpenTable for Restaurants download
Last updated 0 months ago.
OpenTable for Restaurants sells in 175 countries. It was released 12 years and 10 months ago, on 7 Dec 2013. It holds a 4.1 rating from 676 reviews.
Supports 11 languages: English, Catalan, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Chinese, Spanish.
How much does OpenTable for Restaurants make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.