Beside (M1): AI Receptionist
From missed call to booked job
How much does Beside (M1): AI Receptionist cost?
Prices are current as of 1 Oct 2026.
3 subscriptions from $19.99
In the United States, Beside (M1): AI Receptionist has 3 subscriptions priced $19.99 – 199.99. Free trials run 3 days or 7 days.
| Subscription | Period | Price |
|---|---|---|
| Beside Starter | MonthlyTrial: 3, 7 days | $19.99 – 29.99 |
| Beside Business | MonthlyTrial: 7 days | $29.99 – 49.99 |
| Beside Starter | AnnualTrial: 7 days | $139.99 – 199.99 |
See what Beside (M1): AI Receptionist costs in all 2 countries →
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|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.8 | 4.7 | 4.5 | 4.6 | 4.7 | 4.7 | 4.7 | 4.5 | 4.5 | 4.6 | 3.3 |
| Reviews | 9.3K | 30K | 25K | 24K | 24K | 18K | 8.9K | 5.2K | 4.6K | 3.9K | 1.1K |
| Released | 2024 | 2023 | 2021 | 2023 | 2024 | 2023 | 2025 | 2021 | 2025 | 2024 | 2014 |
| Weekly price | — | $6.99 | $19.99 | $6.99 | $8.99 | $6.99 | $8.99 | — | $7.99 | — | — |
| Monthly price | $29.99 | $19.99 | $19.99 | $8.99 | $14.99 | $9.99 | — | — | $14.99 | $48.49 | — |
| Annual price | $139.99 | $49.99 | — | $39.99 | $99.99 | $39.99 | $69.99 | — | $79.99 | $186.99 | — |
| One-time price | — | $69.99 | $9.99 | — | $189.99 | $14.99 | — | — | — | — | — |
The going rate for each plan in United States, in its own currency, shaded from the cheapest price on the row to the dearest. Plans fewer than four in ten of the priced apps sell are left out.
Beside (M1): AI Receptionist reviews
4.8 out of 5, based on 9,345 reviews.
What people like
- Sounds very natural and human-like to callers.
- Captures leads effectively from missed phone calls.
- Learns and improves with every conversation automatically.
What they complain about
- Call quality is often muffled or static.
- App hangs and fails to connect calls reliably.
- Support takes days to respond to issues.
Awesome
I was skeptical at first, but after using it and setting it up for my business. Customers have been commenting about how efficient and easy to use. It has a lot of features that I am learning to use. I have tried other AI receptionist. But this is one of the best I have seen. You were able to do a custom. Voice basically your own voice modified my customers think it is a human being. I’ve been using it for about a month and only good feedback.
Disappointed
Disappointing Experience Unfortunately, my experience with the ia receptionist was very disappointing. The communication with clients was so bad they charge me for one year more and I tell them all calls from costumers get in worse I was expected better customer service and a more respectful attitude. Hopefully, management can address this and improve the experience for future customers.
I wish I could give 5 stars
This app is great, except, anytime I answer my phone using Beside, my phone plan from Telus charges me CRAZY amounts of money. Since getting Beside, my phone bill is nearly 4 times the usual amount, it was once nearly 800$. I am hemorrhaging money due to this app. I wish this was not the case!
Extremely Disappointing
I do not recommend Beside AI, especially for anyone using AT&T. My experience with this answering service has been extremely frustrating. When customers call in, the system often doesn’t allow me to properly call them back. Even worse, on many calls I cannot hear the other caller at all. I’ve had to call customers back multiple times just to get back in touch with them. This is unacceptable for a service that is supposed to help manage customer calls. Instead of helping me keep customers, it has made it harder to communicate with them and has potentially cost me business. I paid way too much for a service that has caused more problems than it solved. Losing customers because of communication issues is simply not worth the cost. If you use AT&T, I would strongly recommend looking into other options before paying for this service.
Call quality
Call quality through App is very muffled and hard to understand
It’s worth it!
I’ve been using Beside for a year now and it has helped my business extremely. People can leave messages and it seems human like they often compliment my office staff and then I tell them the story about how it’s my AI assistant. It works well there is some features I’d like to see. Today I tried to download a recorded phone call to send to staff and there’s no download option. I had to manually sit there for nine minutes and record the call and then send an audio file. Other than some minor fixes, it is great five stars all around. Definitely worth it. Great value for the price.
They force you to send ID
They force you to send ID claiming it’s a regulation - however, the regulation is for robo calling, a service beside does not provide. Not to mention beside doesn’t provide customer support in a timely manner. You have to wait an entire day for a single response, communicating back and forth takes DAYS. Use a different reception VoIP app that actually cares about your privacy and has actual support.
Functions great-EXCEPT
I absolutely love how it functions and how you can train it to answer all of your questions. My AI receptionist answers questions probably better than if I had one of my younger staff members answering the phone. Two things that I wish they would update however, are how choppy the conversation can get when the customers talk at the same time as the AI receptionist. The receptionist, then lags which results in the Customer repeating themselves, which is generally when the AI finally speaks again so then it lags again and it just becomes a vicious circle of ‘I’m sorry are you there still?’ or ‘what?! I just wanna talk to a human.’ My second complaint is that because I liked the product so much, I decided to use it for my other business. This is now causing a bit of issue because there’s no way to toggle back-and-forth between the two businesses within the app. I have to have the app on two different phones in order to check the messages and respond. This is super frustrating because the whole point of this was to be able to function off of my personal phone rather than have all three of my phones with me at all times. Would love for them to fix this so I can have one app on my personal phone that I can toggle between the two businesses and call back/respond accordingly. As advanced as this application is, this should be an easy fix. Not sure why it’s not already available.
Stopped working
Allowed too many slam calls through. And all of a sudden just stoped working.
A good start but room to improve
It’s kind of useful but very you can’t train it from the received calls and the text responses are not editable. If it “schedules” an appointment it’s not easy to review your scheduled appointments. You can’t answer your calls even if it’s set to ring a few times before taking over. I answer it but it never connects. Not once in 20 tries. Not exactly business ready
Delay
Everything is delayed. The whole conversation is in delay.
Terrible Service
I ported a number over a few weeks ago and still my phone is not ringing. They are claiming to be working on it and I’m losing thousands of dollars in jobs cause of this. Would not recommend this to any small business owner. This app alone is ruining my sales and customer service.
It’s good but this indentity things is too much
They what you to upload a license and a Delphine for the FCC. 😒 when did the us become so authoritarian
What happened with Jordan voice
Why is Jordan the British voice gone? That’s the best one
Great potential but poor cellular coverage
I really wanted to like Beside/M1 because the AI features have a lot of potential, but I've had a persistent issue with call forwarding that has never been reliably resolved. When someone calls my business line and I attempt to answer through the Beside/M1 app, the app frequently gets stuck on "Connecting..." and never actually connects the call. At that point, I have no idea whether the caller hung up, the app failed, or I just lost a potential customer. I've reported this issue multiple times, tried troubleshooting, switched between Wi-Fi and cellular, making sure the app is updated, and the problem continues. The only reliable workaround is to disable call forwarding entirely and answer calls normally, which defeats the entire purpose of using the app in the first place. I have been using M1/Beside for 2 years now. For a business that depends on answering customer calls, reliability has to come before AI features. Missing even one legitimate customer because the app hangs on "Connecting..." is unacceptable. I genuinely hope the team addresses this because the concept is excellent, but in its current state, I can't depend on it for business communications.
Best Ai Receptionist app
Beside has completely changed the way I handle calls for my business. The AI sounds natural, answers questions professionally, books appointments, and follows up with customers without missing a beat. It has helped me capture leads I would have otherwise lost from missed calls and has saved me a ton of time. The setup was straightforward, and the team is constantly improving the platform with new features. We’ve integrated it into our AI systems, and it’s become one of the core tools we recommend to clients because of how reliable it is. If you’re looking for an AI receptionist that actually helps you grow your business instead of just answering the phone, I highly recommend Beside. It’s one of the best AI tools I’ve used.
Not happy
Almost every call to my cell does not ring and goes right to ai 99% of the time and if I do ketch a incoming call and answer it pends connecting to ai and never connects. Months of paid subscription from an app that I have I’m now finish out is costing me business. I have checked all of the setting and found nothing wrong. The app worked fine before it was renamed for whatever reason.
Great app small business
I would love to see this app build an extensions feature like grasshopper phone service. In addition, make calls on your behalf as a representative. Those two features will make this app the best ai receptionist on the market. In addition, the devs need to decide on having full A2P 10DLC in addition to other automation functions as their are other AI companies that you can use to get these functionalities working. Tech is moving fast integrations have to come faster and better or customers will find providers somewhere else. Update: 6/28 - App is getting better but ai advancements are happening everyday as we step further in agentic era, I think your focus should be be more into becoming a connector to Anthropic, or Open AI and developing the integrations it will set you completely apart from your competitors…….
I love it
This is a great tool for any business
Terrible call quality
Great futures but call quality is awful and support is awful. I am not renewing my subscription. Looking for other options.
Static calls - AI no response
Currently any calls that are coming through that the AI picks up will not recognize the caller, it doesn’t register anything said to it. Even though the caller countries to try verbal contact, the AI responds as if no one is there on the phone with it. When I look at the transcript and playback audio, it’s all static. Customer service stated it’s a known issue and advised that I change the pick up from x amount to rings to direct pick up. Which did provide a temp solution. However I need the specific feature that if the call isn’t picked up in 4 rings by a human, then AI to come in for the assist.
Holy WOW!
This ai receptionist beats all others by far. I have used several and was paying over $200/mo for another service that was just mediocre. The price is right, the customer service is amazing, and the app is outstanding. In particular, the pauses between the live person speaking and the AI response is minimal to none, and I’ve found that I could change the whole conversational style of the AI by simply changing punctuation in my greeting. The text replays have been spot on too! I just started using that feature this week and my clients were unaware that they were exchanging conversation with a non-human. Hands down the best!
Why?
It charges you before you even use the app, why would I pay when I don't even know if I would like it or not?
Needs work
The app is OK There are a lot of kinks that they need to work out.
I can’t live without her
I have grown accustomed to having an AI assistant to Make appointments
Total waste - read till the end
While the concept is great if it worked and provided service where it is most important… to the CUSTOMER. My experience is the company relies on ai to answer questions and offers a human response email in 24hrs. The experience has been very disappointing and frustrating. You are better off utilizing a simple combination of other reliable providers and maintain control, privacy and add features you want or need when you want. example: Replace Beside Stack 1. Telephony and phone numbers Telnyx 2. Vapi.ai 3. Telnyx records every call and Deepgram transcribes in real time. 4. Brain/- Claude ai 5. Email and Calendar API’s from Google and or outlook 6. Database and memory - Supabase 7. Dashboard React PWA Estimated cost $15 to $20 per month far cheaper than Beside and you can have as many users as you like any where in the world rather than Besides restrictions only USA/Canada and their lack of priority customer service.
Overall great app
As a business owner, it has saved me several times where individuals were claiming they said one thing when they actually said another. It has its issues at times; however, it is an overall good app!
Great app
The receptionist was very helpful. Related all the correct information . Handled all calls properly. Customer service support was nice and productive as well.
Works 60% of the time
Contacts never synced, incoming calls would work 80% of the time. Outgoing calls worked about 50%. Horrible experience until I found Allo - the competition
Great app minus issues I keep having
***update*** A lovely lady was able to assist with the verification. I’m hoping that it doesn’t keep happening. So far so good ❤️ Idk why but I constantly get locked out, constantly am asked to show my DL ID, but it never wants to read it right…. Also somehow got booted from team inbox and needed to be added back My teammates never have any of the issues that I do so it is a bit frustrating Otherwise great way to have a line for the company
Great for small business
Great for small businesses, my patients love the experience. Great on the admin end as well. The office is very responsive to issues that arise and always making improvements.
Supported, encouraged, double charge, ripped off, and enraged.
I spent $300 on this app initially, offered my two cents on having just a one tier fits all option and you guys did it, I get double charged, I don’t know how to remove it, nobody is helping me, the integration suck, can I continue the list other than getting scammed out of $400 and my original $260 or $300 which would’ve had I think up to three members extra I could add to my team and now zero and I’m double charged? How is this happening and why aren’t you doing anything about?
I call and talk to THOUSANDS of AI assistants a month
For my job, I’m a film sales representative and these AI assistants are prime for owner/operators who are too busy to answer a call 24/7. That being said, I talk to ALOT of useless AI assistants and have used a fair share of useless ones myself, Beside is THE ABSOLUTE BEST AI assistants $20 a month can get you and at that you feel like you are ROBBING them for how USEFUL and good this assistant is at capturing leads. I kid you not it is so informative I do not even tell it information about my business and with every phone call I answer it just learns and gets better at handling actual calls. Talk to it yourself as much as you can and it will only learn from every conversation. I cannot say enough hood if you are a window tint/PPF/shop owner this is A+++
Worst AI app
Phone doesn’t ring or app answers before it alerts you . Makes a schedule or appointments with clients you know nothing about very frustrating .
Beside (M1): AI Receptionist price by country
A monthly subscription costs $28.16 in Canada and $29.99 in the United States — 1.1× more for the same thing. Below is the going rate for each plan in every country that sells it — the middle price of what the app charges there, in the country's own currency with the dollar equivalent beneath it.
| Country | Monthly | Annual |
|---|---|---|
| Canada | CA$39.99$28.16 | CA$249.99$176.05 |
| United States | $29.99 | $139.99 |
Beside (M1): AI Receptionist FAQ
- Is Beside (M1): AI Receptionist free?
- Yes. The app and its basic features are free, in all 2 countries it sells in. Premium features are paid: they start from $19.99 (US), across 3 subscriptions.
- How much does Beside (M1): AI Receptionist cost per month?
- Beside Business is $19.99 – 49.99 (US). The annual plan works out cheaper per month: $139.99 – 199.99 a year.
- Does Beside (M1): AI Receptionist have a free trial?
- Yes — free trials of 3 days or 7 days (US), depending on the plan.
- Where is Beside (M1): AI Receptionist cheapest?
- A monthly subscription costs CA$39.99 (≈$28.16) in Canada and $29.99 in the United States, its cheapest and dearest countries.
- What are the best alternatives to Beside (M1): AI Receptionist?
- Friday AI Email Writer (4.7 from 29,943 reviews, premium from $4.99), Zeely: AI Marketing Platform (4.5 from 25,474 reviews, premium from $5.99) and Super AI Chat - AI Chatbot (4.6 from 24,385 reviews, premium from $5.99).
Beside (M1): AI Receptionist download
Last updated 5 days ago.
Beside (M1): AI Receptionist sells in 2 countries. It was released 2 years and 7 months ago, on 8 Feb 2024. It holds a 4.8 rating from 9,345 reviews.
Supports 1 language: English.
How much does Beside (M1): AI Receptionist make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.
Revenue by plan
- Monthly 70%
- Annual 30%
Revenue by country
- United States 98%
- Canada 2%