Swapfiets
How much does Swapfiets cost?
Prices are current as of 12 Sept 2026.
Swapfiets has no in-app products on record in the United States.
10+ alternatives to Swapfiets
| Swapfiets |   NS Travel Planner |   9292 travel planner + e-ticket |   SnappCar - Local carsharing |   NS International |   felyx: E-moped rentals |   MyWheels - Car Sharing NL |   Donkey Republic |   Greenwheels - Car sharing |   Check - Shared Mobility |   OVpay | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.6 | 4.6 | 4.5 | 4.8 | 4.8 | 4.6 | 4.5 | 4.5 | 4.4 | 4.4 | 1.9 |
| Reviews | 25K | 209K | 72K | 37K | 28K | 21K | 17K | 15K | 12K | 5.7K | 1.2K |
| Released | 2018 | 2010 | 2012 | 2017 | 2014 | 2017 | 2012 | 2015 | 2012 | 2020 | 2023 |
Swapfiets reviews
4.6 out of 5, based on 24,560 reviews.
What people like
- Service feels very convenient and fast
- Support staff are generally friendly
- Easy to swap broken bikes
What they complain about
- App crashes when booking repairs
- Staff attitude is often rude
- Hidden fees surprise you later
- Bikes arrive with pre-existing damage
Prima app
De app werkt precies zoals je het zou verwachten. Duidelijk en overzichtelijk. Gebruik de code SARAPROOST79661 voor €10,- korting ☺️
Bad quality bikes, terrible customer service
Good luck getting support when you need it.
JAIMEFERNA12565
Looking for a Swapfiets in Germany? Use my code JAIMEFERNA12565 and we’ll both get 20€
Appointments rescheduled multiple times
My appointment keeps being rescheduled to different times that don't work for me, only for me to go back and pick the original time (thats still available) again and again. Wtf
Könnte besser sein
Es geht zügig und die Leute sind nett, mein Rad musste ausgetauscht werden. Das neue Rad wurde vor meinen Augen eigentlich aufgepumpt, doch das Hinterrad war wenige Stunden später platt. Nochmal komme ich jetzt nicht zur Filiale. Schade dass ich nur 1 Woche auf einen mobilen Service warten muss.
Swapfiets discount code
10 EUR kortingscode (discount code): AYMAN45126
Can’t login
App keeps showing login and then says download the app.
Peace of mind
I have been in Leiden from September till now with a Swapfiets bike. It gives me peace of mind for any issue I face and go to their shop, the repair or the replacement is immediate. The staff I dealt with is most of the time very nice and fast.
Verwaltung Abonnement fehlerhaft
man kann bei Abonnement verwalten, Abonnement beenden die blauen bubbles nicht anklicken, um den Vertrag zu beenden
Needs improvement
Many of the sub pages are not loading correctly. Additionally I find it absurd that one cannot manage subscription via a website and is forced to download an app
Here is a discount code enjoy
ABDULRAHMA34109
App is not functional
Everytime I tried to do anything on the app, specifically to cancel my bike subscription it would say oops there is an error. I have been trying to cancel for so long without the app working and now turns out there is a 1 month notice period that I couldn’t give prior to this cause the app wouldn’t work. Everything is meant to be done on the app yet every time I had an issue and has to book an appointment I need to contact customer service. What is the point of the app then?
Prima fietsabbonement
Prima fiets, snelle service en geregeld. Krijg €10 korting met code; RUBEN21672
Schlechtes Gefühl bei Schäden
- einzelne Schäden kosten Geld - ab 3 Schäden muss man 30€ drauf zahlen Steht alles im Vertrag, hätte ich wohl mal durchlesen müssen. Mir wurde es anders verkauft. Noch dazu sind die Mitarbeiter dann unfreundlich und belehrend wenn das Fahrrad paar Schäden hat. Ich bin genau deswegen bei swapfiets gewesen, weil mein Rad oft kaputt geht. Aber bei den Preisen kann ich mein eigenes Fahrrad auch reparieren lassen.
Nachhaltigkeit…
wird in euren Filialen beworben. Umso unverständlicher, dass eure App nun auf meinem iPhone SE den Dienst versagt. Der Funktionsumfang war nie besonders groß, daher kann es doch eigentlich nicht so schwer sein, auch eine ältere Version weiter anzubieten.
Discount code
Use the code ADA31911 to get a 10 euro discount!
Worst experience
Worst experience ever. This app will charge you for miscellaneous payments. Don’t install it
Niks mis mee
Goede fiets voor niet heel duur Gebruik code THIJS BLOEM28917 voor €10 korting
Service niveau glijdt af
Helaas helaas… het service niveau glijdt nu snel af: een swap is steeds moeilijker/ geruilde fiets toont meteen al mankementen/ telefonisch contact slecht. Goed concept, maar alles voor de winstmarge, lijkt het.
Pathetic E-bikes
Their staff at frankfurt is pathetic. Even of you change the bike there is still issues with bike. I think you should try to better the quality of your e-bike. Overall the staff is good and helpful, these 3 stars are just due to staff.
INVITE TO JOIN
Use my code CAROLINA99929 and get a discount!!
Poor customer service- no home sevice and pickup
Hi, I am very disappointed with the service from the Swapfiets team. I would never suggest this app to anyone. I wasted my money on poor customer service and an app full of bugs. Because of these bugs, I wasn’t informed that I had to pay a fee in March, and now I am being told to pay with extra charges in May. When I expressed my concerns to the customer service team, it was also frustrating due to poor communication. In March, I booked a cancellation for my subscription and made an appointment. On your help page and in the contract, it is mentioned that you can collect the bike from home at the time of cancellation and service. I received service for the bike at my house, so I assumed you would come and pick it up when I canceled. However, no one showed up. Then, the next month, I started receiving emails stating that I have to pay extra charges. I paid everything, but you need to understand that customers choose your service because they can’t afford to buy a new bike. What you have done is exploit poor customers and argue with them over issues caused by your app bugs. If any payment needs to be made, it should be shown in the app. You need to improve your app for a better user experience. Additionally, your store is too far from my house, and I can't afford the transportation cost to drop off the bike there. Please arrange for a pickup from my location. Thanks for all the difficulties you have caused in my life after renting this bike.
Prices
Prices a bit expensive99
Crappy bikes
For 79 gbp a month you get an used electric bike of the lowest quality I have seen. You have to break by pedalling back, which barely works. Especially if the pedals happen to be in a horizontal position, thus providing no leverage.
Can’t use the app
I can’t use the app anymore because I don’t have IOS 16.4. Why is it restricted now?
Kortingscode
Goede service, gebruik mijn code voor 10 euro korting: YURI STELLEMA96328
‘something went wrong’
I’ve tried to book an appointment at my location a number of times and keep getting a ‘something went wrong’ response. However when I click to bring it I store the app seems to work perfectly well…
Nice bike!
I rented the bike with gears and it works very good. I am happy with it! I have been with it for a month and I haven’t had any problem yet. This is my code just in case you want to use their service too! CARMEN01065
Limited - in functionality and overall use
Bit systematic for today … let’s bring an app to the market and as long as all fits into the process it is smooth but the moment you need customer service it becomes a nightmare. App is basically just a layer over the web (I’m sure I’m pissing off some developers now) where you see basic account info and subscription (oh yeah, a nice picture of the bike … I shouldn’t miss that, I’m sure that brought 10 cookie points for the app developer for beautiful UI). Anyhow, can’t see really account status nor can I really solve much through the app. I received weird emails about an outstanding pay that I couldn’t find reflected on app nor on web (hence my view the app is a silly layer over the basic functionalities you find on the web).
Wenig Kulanz
Grundsätzlich ein gutes Konzept, die Räder sind top und die Mitarbeiter in den Läden meiner Erfahrung nach sehr freundlich. Allerdings ist das Unternehmen wenig kulant dafür, dass das Abo nun nicht gerade günstig ist. Eine Relocation von Köln nach Maastricht ist zB nicht möglich. Kündigen und ein neues Abo abschließen ist die eine Sache, aber als langjähriger Kunde dann nochmal die Anmeldegebühr zahlen zu müssen, steht meiner Meinung nach nicht für guten Kundenservice.
Discount on first purchase
Friendly staff and great service also here’s a discount: YANLA47163
Lethal bike
This is the second time, each time with a different bike, that I’ve cycled down a busy street when the saddle came off the bike. The bolt which holds the saddle to the post snaps. This is obviously a serious design fault The first time I was badly injured and almost killed, the second time, yesterday, the exactly the same happened. The bolt snapped again and I came off my bike hurting my hand and damaging my phone. I have been trying to claim for compensation due to loss of work for the first accident for almost 6 months and am still waiting! This is serious. Think twice before renting
Good solutions!
Use my code GIULIA18002 to get a discount!
Kapot slot bij oplevering nieuwe fiets..
Nog niet onder de indruk, fietsslot blijkt doorgezaagd te zijn bij oplevering. Hij kan nog wel met de ketting vast worden gezet. Geen kwaliteitscontrole bij oplevering lijkt het.
Afspraak maken onhandig
Het kost moeite om een afspraak te maken via de app. Ik wil eigenlijk gewoon direct terecht kunnen als er iets aan de fiets markeert.
Genuinely great
Super easy to use the app, great service for a reasonable price, the bikes are good, highly recommend
Not worth The money
I got a new bike from them. But the bike is very old. Just after 2 days riding a clip from rear wheel came out and it’s making a weird sound while riding. They are so slow in repairing, even though they charge for insurance. If bike is broken their appointment is very late. So, I’d suggest to by your own bike with the same money.
Codice Sconto
Indicando il codice/voucher PAOLO98926 avrete 7,50€ di sconto
Redirects to website for most things
Not sure why they even bother to have an app. Everything I do just redirects me to the website. Customer service relies on emails mostly. Their WhatsApp chat option is just an automatic message saying to email them. Definitely schedule an appointment at a store as there’s little clarity on when a bike delivery will be made.
Meh...
Not great app. Lacks options in repair reporting and there are bugs.
Swapfiets Münich
They have excellent customer care.
Never works to plan a swap
Makes my only option to cycle across the store and then even though I have booked an appointment had to wait 20 minutes to be seen. The idea is excellent but the execution really lets it down!!
Good service, but only at the store
Swapfiets does not really help on location, i have always been asked to come to the store, you should remove this option from the app
Reduced service, trying to get help is also a joke
There were a few unpleasant surprises while signing up for swap. I mostly let them slide, but now they are no longer servicing where I live, meaning I have to transport a non working bicycle several kilometers. Disgusting. The selling points of swap which were convenience and support, which are quickly disappearing.
Pas de rendez-vous avant plus d’une semaine??
Le vélo et sympa mais l’essieu a un problème sans raison apparente après 2 semaines d’utilisation normale et l’application affiche rdv impossible avant plus d’une semaine!!! Le téléphone ne répond pas davantage après plusieurs tentatives. Je tente un email... On est loin de la promesse initiale.
The only easy thing about the company
Going in and talking to these people has been hard, but the app was insanely easy to use and seeming knew what I wanted to do. Very well designed.
Not working
Always getting a failed message when trying to plan a swap...
Looks nice
Remember that you must always confirm any appointment through Swapfiets' live chat or a phone call. The app is probably just for show and may not give your local store enough information to complete your Swap.
Not working
I had to book an appointment for repairing the bike but the App shut down every time
Swapfiets FAQ
- Is Swapfiets free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does Swapfiets have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Swapfiets?
- NS Travel Planner (4.6 from 209,278 reviews), 9292 travel planner + e-ticket (4.5 from 71,617 reviews) and SnappCar - Local carsharing (4.8 from 37,138 reviews).
Swapfiets download
Last updated 28 days ago.
Swapfiets sells in 175 countries. It was released 8 years and 2 months ago, on 28 Jul 2018. It holds a 4.6 rating from 24,560 reviews.
Supports 6 languages: English, Danish, Dutch, French, German, Spanish.
How much does Swapfiets make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.