Smartsupp
Live chat for websites & shops
How much does Smartsupp cost?
Prices are current as of 5 Oct 2026.
3 subscriptions from $17.99
In the United States, Smartsupp has 3 subscriptions priced $17.99 – 284.99.
| Subscription | Period | Price |
|---|---|---|
| Standard Package Monthly | Monthly | $17.99 – 59.99 |
| Pro Package Monthly | Monthly | $36.90 – 72.99 |
| Standard Package Annual | Annual | $144.99 – 284.99 |
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|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.4 | 4.3 | 4.6 | 4.6 | 4.5 | 4.5 | 4.5 | 4.5 | 3.9 | 4.4 | 4.0 |
| Reviews | 999 | 53K | 24K | 21K | 13K | 7.5K | 6.9K | 4.7K | 3.7K | 2.2K | 1.9K |
| Released | 2017 | 2018 | 2023 | 2022 | 2021 | 2021 | 2021 | 2022 | 2019 | 2022 | 2021 |
| Monthly price | $36.90 | — | — | — | — | — | — | — | — | — | — |
| Annual price | $259.00 | — | — | — | — | — | — | — | — | — | — |
The going rate for each plan in United States, in its own currency, shaded from the cheapest price on the row to the dearest.
Smartsupp reviews
4.4 out of 5, based on 999 reviews.
What people like
- Easy to use and set up
- Shows exactly which page visitors view
- Good for small business needs
What they complain about
- Notifications often fail to arrive
- Recent updates broke key features
- Support is slow and unhelpful
- Prices went up too much
Perfectly
Perfectly
Časté výpadky nedá se kontaktovat
Padá, špatná podpora, nedá se kontaktovat
So far so good
The notification when someone visit your site is so greet👍
Notifications problem
For quite some time over weeks now I have being having notifications issue on my iPhone with this app can you guys pls work on that
Notifikace nefunguji
Skoda, aplikace je super, jenom notifikace velky spatny, mam vse nastavene jak manzel, jemu notifikace chodi, mne vubec. Ani zvuk, ani oznameni na displeji, nic.
Very good app
Many people find it difficult to downgrade the premium trial which i understand but the app is very very usefull and i 100% recommend this app.
Bad
I don’t get notified when someone is on my website and they don’t see the chat bot on the site
A very nice app
Although they have not given me access to try it but as a developer and cybersecurity consultant I see tool and software that’s very powerful that can even do more than what they mentioned but I need to taste the logic before concluding it’s a nice featured.
Na IOS a IpadOS 18 je omezena funkcionalita
V současnosti aplikace ukazuje pouze konverzace, nelze zobrazit přihlášené uživatele ani žádné ovládací menu. Předtím aplikace fungovala dobře, ale v danou chvíli je skoro nepoužitelná.
Notyfikacje
Niestety nie działają powiadomienia a na tym mi najbardziej zależało.
Very good
I love the app but please bring down the prices
Zabugovaný
Aplikace je zabugovaná, neplynulá. Při otevření chatu se neustále střídá livecha a email. Zvažuji přechod k jinému poskytovateli.
Add feature
Can you guys make the notification repeatable ?
Remove The Subscription
Why are you people like this? You can offer free subscriptions so we can block bot user from the website without paying? Tawk.to offer free service. Work on that dude.
Bien mais des problèmes depuis la mise à jour
J’étais ravi de cette appli mais depuis les dernières mises à jour il y a beaucoup de problèmes dont des messages qui ne sont pas signalés. On ne reçoit pas non plus de mails indiquant ces messages manqués... du coup j’ai raté des contacts qualifiés ce qui m’ennuie beaucoup..
You’re the best Smartsupp
I’m so happy to finally found an app like this, keep up the good work
Nedoporučuji
Jsou ochotni, když vám chtějí systém prodat za poplatky. Ale pak chcete opravit údaje na faktuře a jejich odpověď je - zaplať 100 EUR za změnu sídla na faktuře. To je vrchol drzosti. Kdybychom takto jednali s klienty, tak za chvíli žádné nemáme.
Login app iOS in Errore 404
Uso smartsupp da anni e sono un utente grato per questa applicazione. Con l’ultimo aggiornamento purtroppo qualcosa non funziona su iPhone 5s, per favore sistemate! Non so come contattarvi da sito... Dopo l’inserimento della password esce una finestra di errore 404.
Zdražuje poplatky
Vše funguje jak má, jenom během dvou let zdražili o více jak 50% …… to je trochu moc a přemýšlím jestli to takto půjde dál, tak jestli neodejdu jinam, kde se mohu spolehnout na konzistenci partners
Notifikace
Dobry ale nefunguji notifikace na ios 13
Report
I can’t receive notifications
AVOID AT ALL COST
after installing to try this on our site we decided it was not what we are looking for, just like any other app on shopify we installed it. Than we noticed it would not come off our site. We looked for any code and NON what so ever. We contacted the developer and it has been over 2 weeks now stuck with an app that doesn’t work and they refused to help no matter how many times we asked. HORRIBLE EXPERIENCE
bonne application
bonne application, une version gratuite bien faite une version payante top Dommage que vos mails et vidéos ne soient pas en français. peut-être bientôt.
I got tired of the subscription
I’ve been subscribed for some time but after canceling my last subscription I couldn’t text anyone anymore because smartsupp wouldn’t let me view that section anymore if I don’t pay for the app…,, it’s weird
joeyjrp.com
This app is awesome, easy to use. I’m starting with a free version and after I get some business I’m going to get the rest of the features. Really good, more then I expected.
No star for this app.
This app is crab. No free access to ban unnecessary visitors. Charging high subscription fees. I hate your work tbh. Zero rating
Can’t use free package
forces me to use standard version and I can’t go to the free version.
Inconsistent Notifications and non paid version useless
The app notification system is inconsistent as notifications sometimes don’t go through. On the other hand all features of the app is restricted to paid version only which makes the non paid version useless and the cost of service (premium) is on the high side. Please fix the app or restore back to previous versions as the new versions are disheartening.
Wonderful Job for Dev team!!wow
I love the App, best Chat app for websites, amazing design and easy to be used, I really love it.wooow
Cation for people who care about their site’s performance
I have been a long customer of Smartsupp. Though it presents the functionality you would expect, it also comes with a significant reduction in your site’s performance. This hurts your page speed, and other core vitals that are crucial for your visitors’ experience. When I asked for support in this issue, they told me that it would take time. I followed up half-year later and they copy-pasted the same template responses without any indication that they actually intend to solve the issue. It is important to note that in the meantime they INCREASED their pricing to allow the continued quality service that they offer their users. When I voiced my disappointment they offered me a small discount towards my NEXT annual billing cycle - which effectively locks me in for another two years without having to solve anything. If you care about your site’s performance, please avoid the mistake I made by using this service. While it functions as you would expect, their support is horrible, and the overall decrease in site performance is something one should consider. The mobile app itself is also very slow and buggy, it always has been as well. It is not a smooth experience you would expect from a basic messaging application.
Ostatnia aktualizacja
Po ostatniej aktualizacji niestety nie uruchamia się na iOS 15.6 Still not working on iOS 15.6 ☹️ Thank You, installing again resolve problem.
Po ostatní aktualizaci appka nefunguje :/
Uvítal bych možnost psaní zprávy i když je zákazník “odpojený”. Následně by se mu zpráva zobrazila když se podíva na webu znovu. Běžně appka fungovala dobře. Po ostatní aktualizaci bohužel appka nafunguje což je důvod pro hodnocení 2/5
Beautiful app
It’s very nice and technical
Review
Very poor service, you can’t even get notified when someone visits your web
Help
How to set up notifications alert
Peggiorato
Dopo l’ultimo aggiornamento l’app è difficile da usare: quando un utente scrive non si aggiorna la conversazione e molto spesso è necessario ritornare alla schermata principale per poi Ri selezionare l’utente che si stava servendo. Inoltre sono molte meno le informazioni che vengono riportate circa l’utente. Ieri poi l’app è saltata per un’intera ora. A onore del vero funziona meglio si pc, peccato che io abbia bisogno di usarla soprattutto su iPhone. Spero che si risolva a breve perché per come funziona ora mi viene voglia di passare ad altro
Nice! Works great!
Latest update: Thank you for fixing the glitches! The app works great now. I can easily see on which page the visitor is looking at so I can engage with them. Updated review: I just downloaded the new update, and the issue remain on both devices. Uninstalled, restarted and reinstalled, when the app is open it won’t tell you now when a visitor is on the website. When the app is in the background it will alert me, and then when opening it, it does not show on which page the visitor is on. Can you please revert to the last prior 2 updates so a version is working like it is supposed to? Updated review: Thank for the last update which fixed few glitches. However the main one is still not fixed. If I leave the screen of the app open, and a visitor gets on my website, it still does not show. I either have to close the app or refresh manually. When the visitor leaves the website it still show has an active visitor until I manually refresh or close/reopen the app. I uninstalled, restarted phone and tablet, reinstalled and issue is still happening on both devices. Original review: The app was great prior the last update. Now, when a visitor is on the site and browse to different pages, it get stuck on whichever page the visitor landed. You have to manually refresh. Also, when the visitor leaves, it still show the visitor on the site, until once again you manually refresh. If on my tablet I put myself as not available, I now remain available on my phone, go figure, I have to remember to switch on both devices. I removed the app on phone and tablet, restarted both, and only install it on the tablet, same issue with the visitors. Put it back on my phone and still not working. Can this be fix so the app can be useful once again? Aside from those issues, the service is good and like the sound notifications on the app.
Notification problem
Why can’t I get a notification when someone visits my site. I ought to get notified, don’t I???
nejdu notifikacie - na nic appka
konecne to uz ide aj v iose.
No akrualizace se nepovedla
1. Neprehlednost v chatech, nutnost označit jako vyřešené. 2. Nechodí již mail se zmeškaným chatem! To byla výhoda, na nic se nezapomnělo 3. Mobilní aplikace než se někdy otevře tak dlouho nejde psát
Does the job.
Not a pro here but does the job for me for sure.
Terrible. Do not update to the new version
Terrible. Do not update to the new version
Notifications error
Works ok but there ought to be a notification panel to alert when someone visits the website. I think you should look into that.
Smartsupp price by country
A monthly subscription costs $30.52 in Turkey and $61.09 in Chile — 2× more for the same thing. Below is the going rate for each plan in every country that sells it — the middle price of what the app charges there, in the country's own currency with the dollar equivalent beneath it.
| Country | Monthly | Annual |
|---|---|---|
| Afghanistan | $36.90 | $349.00 |
| Albania | $39.99 | $599.99 |
| Algeria | $36.90 | $349.00 |
| Angola | $36.90 | $349.00 |
| Anguilla | $36.90 | $349.00 |
| Antigua And Barbuda | $36.90 | $349.00 |
| Argentina | $36.90 | $349.00 |
| Armenia | $44.90 | $399.00 |
| Australia | A$59.99$41.66 | A$599.00$415.97 |
| Austria | €39.99$44.98 | €299.00$336.33 |
| Azerbaijan | $36.90 | $349.00 |
| Bahamas | $39.99 | $399.00 |
| Bahrain | $39.99 | $399.00 |
| Barbados | $44.90 | $399.00 |
| Belarus | $44.90 | $399.00 |
| Belgium | €39.99$44.98 | €299.00$336.33 |
| Belize | $36.90 | $349.00 |
| Benin | $39.99 | $299.00 |
| Bermuda | $36.90 | $349.00 |
| Bhutan | $36.90 | $349.00 |
| Bolivia | $36.90 | $349.00 |
| Bosnia & Herzegovina | €39.99$44.98 | €399.00$448.82 |
| Botswana | $36.90 | $349.00 |
| Brazil | R$199.90$38.30 | R$1,999.90$383.12 |
| British Virgin Islands | $36.90 | $349.00 |
| Brunei Darussalam | $36.90 | $349.00 |
| Bulgaria | €39.99$44.98 | €299.99$337.45 |
| Burkina Faso | $36.90 | $349.00 |
| Cambodia | $39.99 | $399.00 |
| Cameroon | $39.99 | $299.00 |
| Canada | CA$49.90$35.14 | CA$329.99$232.39 |
| Cape Verde | $36.90 | $349.00 |
| Cayman Islands | $36.90 | $349.00 |
| Chad | $36.90 | $349.00 |
| Chile | CLP 59,990$61.09 | CLP 259,900$264.65 |
| China | CN¥228.00$33.93 | CN¥1,998.00$297.32 |
| Colombia | COP 179,900$54.32 | COP 1,499,900$452.92 |
| Congo | $36.90 | $349.00 |
| Congo, Democratic Republic | $36.90 | $349.00 |
| Costa Rica | $36.90 | $349.00 |
| Cote Divoire | $44.90 | $399.00 |
| Croatia | €39.99$44.98 | €399.00$448.82 |
| Cyprus | €39.99$44.98 | €399.00$448.82 |
| Czech Republic | CZK 900.00$41.42 | CZK 6,500.00$299.13 |
| Denmark | DKK 299.00$44.96 | DKK 2,299.00$345.71 |
| Dominica | $36.90 | $349.00 |
| Dominican Republic | $36.90 | $349.00 |
| Ecuador | $36.90 | $349.00 |
| Egypt | EGP 1,999.99$38.29 | EGP 19,999.99$382.92 |
| El Salvador | $36.90 | $349.00 |
| Estonia | €39.99$44.98 | €399.00$448.82 |
| Fiji | $36.90 | $349.00 |
| Finland | €39.99$44.98 | €399.00$448.82 |
| France | €39.90$44.88 | €299.00$336.33 |
| Gabon | $36.90 | $349.00 |
| Gambia | $36.90 | $349.00 |
| Georgia | $44.90 | $399.00 |
| Germany | €39.90$44.88 | €284.99$320.57 |
| Ghana | $44.90 | $399.00 |
| Greece | €39.99$44.98 | €399.00$448.82 |
| Grenada | $36.90 | $349.00 |
| Guatemala | $36.90 | $349.00 |
| Guinea-bissau | $36.90 | $349.00 |
| Guyana | $36.90 | $349.00 |
| Honduras | $36.90 | $349.00 |
| Hong Kong | HK$288.00$36.69 | HK$3,888.00$495.29 |
| Hungary | HUF 17,990$54.93 | HUF 119,990$366.40 |
| Iceland | $44.90 | $399.00 |
| India | ₹3,999.00$41.50 | ₹34,900.00$362.22 |
| Indonesia | IDR 599,000$33.48 | IDR 5,999,000$335.35 |
| Iraq | $36.90 | $349.00 |
| Ireland | €39.99$44.98 | €399.00$448.82 |
| Israel | ₪129.90$42.59 | ₪999.90$327.84 |
| Italy | €39.90$44.88 | €299.00$336.33 |
| Jamaica | $36.90 | $349.00 |
| Japan | ¥5,000$31.68 | ¥40,000$253.45 |
| Jordan | $34.99 | $489.99 |
| Kazakhstan | KZT 19,990.00$45.00 | KZT 179,990.00$405.14 |
| Kenya | $44.90 | $399.00 |
| Kosovo | €39.99$44.98 | €399.00$448.82 |
| Kuwait | $36.90 | $349.00 |
| Kyrgyzstan | $39.99 | $399.00 |
| Lao Peoples Democratic Republic | $36.90 | $349.00 |
| Latvia | €39.99$44.98 | €399.00$448.82 |
| Lebanon | $36.90 | $349.00 |
| Liberia | $36.90 | $349.00 |
| Libya | $36.90 | $349.00 |
| Lithuania | €39.90$44.88 | €299.00$336.33 |
| Luxembourg | €39.99$44.98 | €399.00$448.82 |
| Macao | $36.90 | $349.00 |
| Macedonia | $36.90 | $349.00 |
| Madagascar | $36.90 | $349.00 |
| Malawi | $36.90 | $349.00 |
| Malaysia | MYR 149.90$36.74 | MYR 1,199.90$294.09 |
| Maldives | $36.90 | $349.00 |
| Mali | $36.90 | $349.00 |
| Malta | €39.99$44.98 | €399.00$448.82 |
| Mauritania | $36.90 | $349.00 |
| Mauritius | $36.90 | $349.00 |
| Mexico | MX$799.00$43.88 | MX$5,999.00$329.43 |
| Micronesia | $36.90 | $349.00 |
| Moldova | $44.90 | $399.00 |
| Mongolia | $36.90 | $349.00 |
| Montenegro | €34.90$39.26 | €299.00$336.33 |
| Montserrat | $36.90 | $349.00 |
| Morocco | $36.90 | $349.00 |
| Mozambique | $36.90 | $349.00 |
| Myanmar | $36.90 | $349.00 |
| Namibia | $36.90 | $349.00 |
| Nauru | $36.90 | $349.00 |
| Nepal | $44.90 | $399.00 |
| Netherlands | €39.90$44.88 | €299.00$336.33 |
| New Zealand | NZ$69.90$39.27 | NZ$499.00$280.34 |
| Nicaragua | $36.90 | $349.00 |
| Niger | $36.90 | $349.00 |
| Nigeria | NGN 59,900.00$45.03 | NGN 299,900.00$225.46 |
| Norway | NOK 499.00$51.87 | NOK 3,490.00$362.79 |
| Oman | $36.90 | $349.00 |
| Pakistan | PKR 9,900$35.76 | PKR 99,900$360.87 |
| Palau | $36.90 | $349.00 |
| Panama | $36.90 | $349.00 |
| Papua New Guinea | $36.90 | $349.00 |
| Paraguay | $36.90 | $349.00 |
| Peru | PEN 149.90$43.58 | PEN 1,299.90$377.88 |
| Philippines | ₱1,990.00$31.79 | ₱14,990.00$239.46 |
| Poland | PLN 160.00$41.13 | PLN 1,159.99$298.20 |
| Portugal | €39.99$44.98 | €299.00$336.33 |
| Qatar | QAR 129.99$35.71 | QAR 1,299.99$357.14 |
| Romania | RON 199.99$42.19 | RON 1,499.99$316.45 |
| Russia | RUB 2,990.00$35.81 | RUB 22,990.00$275.36 |
| Rwanda | $36.90 | $349.00 |
| Sao Tome & Principe | $36.90 | $349.00 |
| Saudi Arabia | SAR 149.99$40.00 | SAR 1,499.99$400.00 |
| Senegal | $36.90 | $349.00 |
| Serbia | €39.99$44.98 | €399.00$448.82 |
| Seychelles | $36.90 | $349.00 |
| Sierra Leone | $36.90 | $349.00 |
| Singapore | SGD 49.98$39.05 | SGD 399.98$312.48 |
| Slovakia | €39.90$44.88 | €299.00$336.33 |
| Slovenia | €39.99$44.98 | €399.00$448.82 |
| Solomon Islands | $36.90 | $349.00 |
| South Africa | ZAR 699.99$42.02 | ZAR 4,999.99$300.12 |
| South Korea | ₩55,000$40.78 | ₩449,000$332.94 |
| Spain | €39.90$44.88 | €284.99$320.57 |
| Sri Lanka | $36.90 | $349.00 |
| St. Kitts and Nevis | $36.90 | $349.00 |
| St. Lucia | $36.90 | $349.00 |
| St. Vincent & The Grenadines | $36.90 | $349.00 |
| Suriname | $39.99 | $399.00 |
| Swaziland | $36.90 | $349.00 |
| Sweden | SEK 499.00$49.70 | SEK 3,495.00$348.11 |
| Switzerland | CHF 40.00$48.25 | CHF 270.00$325.69 |
| Taiwan | NT$1,190.00$37.36 | NT$11,000.00$345.37 |
| Tajikistan | $39.99 | $399.00 |
| Tanzania | TZS 99,900.00$37.72 | TZS 999,900.00$377.50 |
| Thailand | THB 1,290.00$38.44 | THB 12,990.00$387.07 |
| Tonga | $36.90 | $349.00 |
| Trinidad and Tobago | $36.90 | $349.00 |
| Tunisia | $36.90 | $349.00 |
| Turkey | TRY 1,499.99$30.52 | TRY 9,999.99$203.50 |
| Turkmenistan | $36.90 | $349.00 |
| Turks and Caicos | $36.90 | $349.00 |
| Uganda | $44.90 | $399.00 |
| Ukraine | $39.99 | $299.00 |
| United Arab Emirates | AED 149.99$40.87 | AED 1,099.99$299.72 |
| United Kingdom | £39.90$52.78 | £239.99$317.45 |
| United States | $36.90 | $259.00 |
| Uruguay | $36.90 | $349.00 |
| Uzbekistan | $39.99 | $399.00 |
| Vanuatu | $36.90 | $349.00 |
| Venezuela | $36.90 | $349.00 |
| Vietnam | ₫999,000$38.51 | ₫6,999,000$269.82 |
| Yemen | $36.90 | $349.00 |
| Zambia | $44.90 | $399.00 |
| Zimbabwe | $44.90 | $399.00 |
Smartsupp FAQ
- Is Smartsupp free?
- Yes. The app and its basic features are free, in all 175 countries it sells in. Premium features are paid: they start from $17.99 (US), across 3 subscriptions.
- How much does Smartsupp cost per month?
- Pro Package Monthly is $17.99 – 72.99 (US). The annual plan works out cheaper per month: $144.99 – 284.99 a year.
- Does Smartsupp have a free trial?
- No. None of its offers (US) come with a free trial.
- Where is Smartsupp cheapest?
- A monthly subscription costs TRY 1,499.99 (≈$30.52) in Turkey and CLP 59,990 (≈$61.09) in Chile, its cheapest and dearest countries.
- What are the best alternatives to Smartsupp?
- Chipper Cash (4.3 from 52,667 reviews), Monica - Pay, Send, Bills (4.6 from 24,026 reviews) and Grey: Inclusive Global Banking (4.6 from 21,054 reviews).
Smartsupp download
Last updated 2 months ago.
Smartsupp sells in 175 countries. It was released 8 years and 11 months ago, on 25 Oct 2017. It holds a 4.4 rating from 999 reviews.
Supports 8 languages: English, Czech, French, German, Italian, Polish, Slovak, Spanish.
How much does Smartsupp make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.
Revenue by plan
- Monthly 68%
- Annual 32%
Revenue by country
- United States 25%
- Czech Republic 11%
- Italy 10%
- Spain 8%