Virtuo: hassle-free car rental
Quick & easy 24/7 car hire
How much does Virtuo: hassle-free car rental cost?
Prices are current as of 8 Sept 2026.
Virtuo: hassle-free car rental has no in-app products on record in the United States.
10+ alternatives to Virtuo: hassle-free car rental
| Virtuo: hassle-free car rental |   Free2move | Car Share & Rental |   Getaround - car rental |   Carla - Cheap Car Rental Deals |   Ynstant - carpooling |   Toosla - Car rental |   Yespark, your parking |   DriiveMe | |
|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.8 | 4.7 | 4.6 | 4.5 | 4.9 | 4.6 | 4.5 | 3.5 |
| Reviews | 39K | 197K | 124K | 73K | 37K | 11K | 8.5K | 346 |
| Released | 2016 | 2012 | 2012 | 2016 | 2022 | 2016 | 2014 | 2014 |
Virtuo: hassle-free car rental reviews
4.8 out of 5, based on 38,780 reviews.
What people like
- Pickup and dropoff are totally hassle-free
- No paperwork or waiting in lines required
- You get a big car for the money
- Cars are delivered directly to your location
What they complain about
- Customer service is hard to reach or unhelpful
- Prices have gone up significantly since before
- They charge you for damage you did not cause
- App connectivity issues lock drivers out of cars
Amazing company
Im very happy with the car. I recommend to my friends in futuređđ
So bad
rented a car from Virtuo at Nice Airport on May 16. During the rental, the car key was not working properly, I received no support, and the car was not locking correctly through the app. Virtuo later charged me âŹ200 for a tiny scratch without proof that I caused it. The only evidence provided was photos taken three days before my rental. Despite several emails, they refused to refund the charge.
Bien mais effrayant
Mon baptĂȘme: Premier location sans interlocuteur, premier voiture hybride, premier voiture automatique, premiĂšre voiture dĂ©verrouillage sans clef. Dans un parking fermĂ© oĂč il a fallu quâon mâouvre donc il faut trouver un interphone : « allo, allo?, il y a quelquâun ? Comment rĂ©cupĂ©rer ma voiture svp? Voiture dĂ©posĂ©e en fin de loc. Photos de partout Ă faire, mais bizarrement pas photos Ă prendre Ă la rĂ©cupĂ©ration du vĂ©hicule en dĂ©but de loc. đ€jâespĂšre que ça va bien se passer et que je rĂ©cupĂšre ma caution, effrayant tout ça !
Virtuo se dĂ©grade tâil ?
Bonjour, Jâai Ă©tĂ© client Virtuo Ă plusieurs reprises (22 locations) et jâĂ©tais jusque-lĂ trĂšs satisfait : tarifs attractifs, vĂ©hicules propres et simplicitĂ© de rĂ©servation. Cependant, je constate une nette dĂ©gradation du service ainsi quâune hausse significative des prix. En comparant avec mes anciennes locations, les Ă©carts sont flagrants : Les frais de livraison Ă lâaĂ©roport sont passĂ©s de 10 ⏠à 19 âŹ. Lâoption « modĂšle garanti », qui nâexistait pas auparavant, est dĂ©sormais facturĂ©e 6,80 ⏠par « JOUR ».. Le prix des vĂ©hicules dĂ©marre Ă prĂ©sent autour de 100 ⏠par jour, pour des modĂšles tels que la Nissan Juke ou la Toyota Yaris. Or, pour le mĂȘme tarif il y a quelque temps, il Ă©tait possible de louer des Mercedes Classe A ou BMW SĂ©rie 1. Certains modĂšles plus haut de gamme, comme le GLC ou le GLA, ont mĂȘme Ă©tĂ© remplacĂ©s en moins dâun an par des vĂ©hicules plus modestes (Q2 ou X1, secteur Nice). De plus, les codes promotionnels qui rendaient le service attractif ne semblent plus disponibles. Et en lisant les derniers avis clients, je remarque Ă©galement une hausse significative des retours nĂ©gatifs. En tant quâancien client fidĂšle, je souhaitais partager ce constat et savoir si Virtuo envisage des ajustements pour amĂ©liorer son rapport qualitĂ©/prix et retrouver le niveau de service qui faisait sa force. Je vous souhaite une bonne journĂ©e đ
plus dâintĂ©rĂȘt
avant lâavantage de virtuo câest que lâon choisissait exactement le modĂšle , câest dâailleurs pour cela que je lâavais choisi car aucune surprise ;maintenant câest comme tout les autres loueurs avec la mention « ou similaire »
Nice option for short term car hire.
Cars have always good. Had a couple of issues recently but they fixed them via customer service fairly quickly
Absolute con
These people are total con merchants, they will penny pinch you to death on everything, stay away!
Presque parfait!
TrĂšs bonne expĂ©rience. Le seul hic a Ă©tĂ© de trouver la voiture sur le parking de lâaĂ©roport de Marseille. Une photo de l emplacement aurait Ă©tĂ© top. Jâai contactĂ© lâassistance par chat , jâai eu quelquâun par tĂ©lĂ©phone et jâai trouvĂ© le vĂ©hicule. Tout le reste au top!
Trending downwards
Have been using Virtuo on a regular basis, in the UK, France and Spain, often for long rental periods (3 weeks+). Used to be a great service, excellent value for money. However, for the past two years, itâs trending downwards very quickly! If you donât have any issues, work fine but it you start having issues, customer service is catastrophic. In August, they contacted me 24h hours before a booking made 6 months ahead saying the car was no longer available⊠Did not offer any compensation, simply let me rebook a smaller car⊠at a much higher price than I would have paid by booking 6 months ahead. No customer communication at all. They recently closed many locations in the UK, did not say anything to clients. Same with vehicles on offer, reduced the type of cars massively (bye bye Teslaâs; BMW X1, Mercedes GLB, VW PoloâŠ) with not a single email to clients⊠Really poor
Alles ganz schön und gut, aber
Warum erscheinen die Suchergebnisse in französischer Sprache? App und Such parameter auf Deutsch, Ergebnis wird auf Französisch angezeigt. Sorry, aber wenn ich die Angebote nicht lesen kann, dann buche ich dort nichts. Schade, ansonsten eine gute App
Convenient and painless service.
Weâve used Virtuo for car rental twice now, first two years ago and most recently this past weekend. Both experiences were excellent. The process, from booking to return, was seamless, with cars delivered on time and in great condition. The digital key system made everything hassle-free, and customer service was prompt and helpful. Managing everything through the app without paperwork or queues was incredibly convenient. Highly recommend Virtuo for a smooth and efficient car rental experience.
No longer in the UK
They stopped operating in the UK
VIRTUO IS GREAT BUT I FEELâŠ.
Virtuo is an excellent rental company I cannot fault it. however I see theyâve changed up on their pricing and and how and what they offer for extras etc shame it wasnât like how it was before just a suggestion though I feel like for the amount of money myself and customers are paying for Virtuo should incorporate petrol cards for the vehicles if weâre paying ÂŁ1,000+ for rentals plus depo plus any added extra features which are another expense I feel like Virtuo should atleast provide petrol cards it would be helpful that would be a nice little gesture from Virtuo if they were to pay for petrol & congestion or one or the other. But apart from that immaculate service got the car hours in advance got what I wanted and paid for. As a repeat customer would always use your service. Got delivered to me aswell top notch.
Doesnât operate in Manchester anymore
Used to be so convenient but doesnât let you book in Manchester anymore!
Mauvaise surprise sur le carburant
Attention: Virtuo a changĂ© rĂ©cemment sa politique de remboursement de frais de carburant. Auparavant, si vous en remettiez plus que ce que vous aviez consommĂ©, vous Ă©tiez remboursĂ© de la diffĂ©rence Ă un prix au litre fixĂ©. RĂ©cemment (dĂ©cembre 2025), jâai eu le dĂ©sagrĂ©ment dâĂȘtre averti aprĂšs coup que ce nâĂ©tait plus le cas et malgrĂ© mes Ă©changes avec le service client, je nâai pas eu gain de cause alors que le mois prĂ©cĂ©dent, jâavais Ă©tĂ© remboursĂ© ! Câest dommage car jusquâĂ prĂ©sent, je nâavais pas eu de souci avec Virtuo et en avais Ă©tĂ© trĂšs satisfait avec des voitures bien entretenues et avec peu de kilomĂ©trage.
Amazing service
The drop off pick up service is great.
Will cancel without sufficient notice
Please avoid. They can and will cancel your booking without notice. Had a booking made weeks in advance and it was cancelled last minute without any warning, compensation or even sympathy. My plans had to be cancelled due to this leaving me over ÂŁ1000 out of pocket.
Virtuo chiude in Italia
Per gli italiani che cercano invano di usare lâapp⊠Virtuo ha chiuso in Italia ma non câĂš scritto da nessuna parte. Peccato, lâestate scorsa mi sono divertito un sacco, anche solo per il gusto di guidarle.
Fiddly, sneaky
Not super straightforward to use and God help you if your phone battery dies. Introduced by a friend who was happy, but I got charged despite filling the tank with the litres the app said Iâd used which is also the app used to check your mileage and then also charged for cleaning the car that was just dusty. Avoid!
BUG
Câest quoi le bug la en ce moment? Je souhaite louer pour mars 2026, sa me dit quâil y a quâune seul vĂ©hicule disponible et caution de 3000âŹ? Mddrr
Really good service
The drop-off and pick-up is a really good part of the service. I have a small child, so itâs very handy to have the car dropped off to me. Thank you!!
Hidden Charges beware
Double check your invoice carefully every time. They absolutely love to add a ÂŁ35 charge for anything they can get away with it seems. I filled the car up in the last petrol station before drop off. Drove for 5-10mins and was charged ÂŁ35 fuel surcharge for having 1.5l less than pickup. (42+l and not 44l). No notification given that I would be charged. Luckily I checked the invoice but when I queried it, I was then basically told, tough luck mate. After trying to suggest that having a requirement to return a car full to the brim of fuel should at least come with a map of the closest station to drop off, or allowing a couple of litres grace, they just quoted policy back. Very frustrating.
Martin
It all worked OK save for a poorly designed booking system.It fails the intuitive test so requires much toing and froing to complete the reservation. For an expensive hire I would expect better.
Schon so schwach, dass ich asozial sage
Klar, ist es ein NewComer. AnfĂ€nglich in FFM auch gut angekommen und einen tollen Parkplatz in der Zeil bekommen, dass man da unten kein Licht zur Begutachtung des Fahrzeuges hat, kein Empfang gar das Fahrzeug entgegen zu nehmen⊠ist mal so ne Sache. Mein ausschlaggebender Grund fĂŒr diese Rezension ist tatsĂ€chlich der Support. So lĂ€cherlich wie die deutsche Bahn pĂŒnktlich ist. Versuche zum zweiten Mal, seit Anfang gut reagiert, mittlerweile komme ich nicht aus dem Parkhaus, meine Kreditkarte wird nicht anerkannt, meine Bank hat die Zahlung nicht autorisiertâŠ. usw. Mir ging es immer um den leichten Weg. Der anfangs gut funktionierte. Alles lĂ€sst halt nach wenn es âgutâ wird Ich bin dann kein Kunde mehr.
Demande de création de compte
Jâai voulu crĂ©er un compte avec ma maman, ma maman a mit son permis en photo avec une photo dâelle juste aprĂšs Ils nous ont refusĂ© la demande alors que on est vraiment pas , pas adaptĂ© Ă lâapplication.. Pourriez-vous faire quelque choses .. on aimerait bien pouvoir crĂ©er le compte pour pouvoir vous louer une voiture du 11 juillet au 21 juillet .. Jâai donc envoyĂ© un mail au nom de Isaline Camoin pour que vous puissiez rĂ©examiner le compte et rendre Ă©ligible Ă lâapplication.. Merci de bien vouloir agrĂ©er mes sincĂšres salutations
Great service!
Have used virtuo a couple of times now for weeks away and super impressed. Great being able to pick up and drop off outside of normal hours. Good prices as well if you book enough in advance. Great vehicles too.
app didnât verify ID
had to download and reload despite only downloading last week
Easy to book, pick up and good price but car Filthy!
This is my first time using this car hire company. It was really easy to book on line and the price was good. However the car itself was covered in dings and scratches and was filthy inside and outside. Itâs supposed to be non smoking but it stank of smoke. I has to buy air freshener and spray to get rid of the smell and drive for days with all Windows and doors open.
Very good butâŠ
Very nice service but when you start to look for a car and than you choose it later on they will start to say, we donât have insurance on tyres , add this insurance, another insurance for this, all the other not clear cost.. very bad
Great solution, but not to be trusted
Fantastic app, car rental reinvented, nice vehicles⊠but then one receives an email afterwards with a picture of a supposed damage. The picture is so blurred that one cannot recognize anything and I didnât have any accident during the rental. Their customer service team is totally inflexible and charges you several hundred euros for damage. Could have been a great solution but would not trust them.
Experience
GREAT
Has gone downhill - avoid
Have used Virtuo several times and unfortunately what used to be a good experience has been let down by its lack of customer service. This was apparent from the difficulty in reaching a real person when I had issues unlocking my car on one occasion. The last straw was hearing about an unpaid PCN from debt collection agency - I would have gladly paid the PCN were I informed but was not informed - via the app, a phone call, email or mail. Speaking to customer service I was told it is what it is and as a result have paid double the cost of the PCN. Will only use Zipcar from now on.
A bad company
Virtuo has no people at airports and they do not answer the phone, so you may end up wandering the airport for a couple hours trying to find help. Still have not found where to go for my car. I do not recommend this company.
Good rental company until you have an issue!
Iâve rented a few cars with Virtuo it always went pretty smoothly. However I got into a accident that was caused by someone else, to contact the assistance and get help from the company has been an actual nightmare. Their customers service rely on several third parties and they do not communicate across departments at all. What would usually take half an hour to fix takes a day with them.
Great concept, app needs work
We loved the idea of the touchless pick up and drop off, but the app was not good enough to get all the benefits. Drivers needed the app to connect to, unlock, start and lock the car. We could never get all three drivers connected to the car to drive the car, only one driver, so we had to transfer access to a single key card. Support was slow to respond and was unable to resolve the issue. Although I followed instructions and sent invites to the other drivers, they were unable to connect. It was inconvenient for the two drivers who could not connect, to say the least. Even the one driver had to connect the car every time we had to use the car, which involved sitting in the car in 100 degree sun waiting for car and app to connect and to be able to start the car, ranging from a matter of a half minute to several minutes. The app needs a more reliable system to connect.
Good one
Good one
App is damaged now
App does not work since yesterday!!!
Horrible experience
This site / app has the most painful and horrible sign/in experience. Asks for a ton of infos and then cannot send a validation sms. Had to try 6 times and then it complained that captcha was wrong although there was NO captcha. Then it locked out for minutes before I could try again.
We had a terrible experience
We booked our car weeks before our car rental. We sent them all the documents they asked for. It sat pending for days. Then we end up sitting outside a car park for six hours, wasting an entire day of our vacation, because they didnât communicate with us at all and we couldnât get a hold of them. I understand mistakes happen. I work in business and nothing is perfect. But not having a customer support center to call and correct issues promptly is poor structure for a business model that otherwise makes sense. And for what itâs worth, the reason the delay was eventually explained and was woefully insufficient. The most critical thing being that it could have been corrected in five minutes over the phone or even prompt texting - Neither of which currently exist with this company. I have updated my rating from 1 stars to 2 because: 1) They refunded our money. 2) They reached out to me after leaving this bad review and asked to correct the matter. I respect and appreciate their efforts to make it right. However, I will leave this review as truthfully representative - A disappointing experience. Virtuo, if you care about your customers and my concern, consider making the following adjustment: 1) Make yourself ACCESSIBLE. Email is insufficient. An actual person on the phone is preferable. At the very LEAST, live chat or texting.
Clarifications requises
La dĂ©marche et les explications fournis pour le dĂ©marrage de notre voiture Ă©taient insuffisant, si ce nâest le badge en lui-mĂȘme qui Ă©tait dĂ©fectueux.
Best hire company ever
So quick, easy and convenient to use. Customer service couldnât be better, theyâre super helpful and theyâre not money grabbers. Totally my fault, I was a day late returning one car and couldnât extend because the car was booked. Apologised profusely, they sorted it out and didnât even charge me. On top of that you get soooo much car for the money. Big fan of this đ
What happened to the pricing?! Nasty company
Edit: Just spent 10 mins answering their dumb customer satisfaction survey with the promise of ÂŁ20 off the next rental. At the end told that this discount was only valid for 500 people and only for the next two weeks. Extremely misleading and a total waste of my time - will never use Virtuo again. Original: Been a long time fan and promoter of Virtuo to anyone whoâd listen and have brought on friends to the service. This really was car hire how it should be. But in the last 2 years it seems that their pricing model has changed drastically. Used to be ÂŁ50 for a single day in a Mercedes A Class if you booked a week ahead, but now all I see is ÂŁ180 for a single day. What on earth happened? What a shame. Iâm going back to Zip car, Hiyacar, (and UFO Drive for Tesla which doesnât enforce dumb speed throttles at 90mph max and allows you the full acceleration etc). Virtuo - you have no USP anymore, good luck with your business model.
Facil
Un mĂ©todo de alquilar vehĂculo realmente sencillo sin papeleos ni tramites innecesarios, muy buena experiencia.
Its a scam!
I was charged 200⏠and the booking was cancelled with no reason. No way to contact them. The fisical office is fake and the Paris telephone is fake.
No dan especificaciones tĂ©cnicas del vehĂculo.
PodrĂan añadir especificaciones tĂ©cnicas del vehĂculo y modelo concreto?
Flawless
Perfect use experience. Fixes all the rubbish wait and paperwork of traditional rent a car. Iâll never go back to Hertz, Avis and the like.
Terrible
Awful customer service. Trying to rip me off for congestion charge fees when the contract quite clearly states they are included. Took money without consent or reason. No response or update after days of chasing. Would give zero stars if I could
Bien !
Le transfert de la clĂ© sur le badge nâĂ©tait pas toujours efficace ! Du coup, obligĂ© dâutiliser le tĂ©lĂ©phone portable, ce qui nâest pas pratique (surtout lorsque nous sommes 2 conducteur) Tout le reste est nickel, on reviendra !
Virtuo Bluetooth Transponder Failed
The Bluetooth transponder on the car windshield failed and locked us out of the car. We spent a few hours waiting out in the cold on a country road at night. We called customer service which sent a mechanic to open the car. All turned out well but Iâd say Virtuo blamed the whole thing on Mercedes was a little self assured. Once the car was opened it was Obvious the car functioned properly and the issue were virtuous keyless transponder.
Virtuo: hassle-free car rental FAQ
- Is Virtuo: hassle-free car rental free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does Virtuo: hassle-free car rental have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Virtuo: hassle-free car rental?
- Free2move | Car Share & Rental (4.7 from 196,505 reviews), Getaround - car rental (4.6 from 124,216 reviews) and Carla - Cheap Car Rental Deals (4.5 from 72,652 reviews).
Virtuo: hassle-free car rental download
Last updated 1 month ago.
Virtuo: hassle-free car rental sells in 175 countries. It was released 10 years and 7 months ago, on 7 Mar 2016. It holds a 4.8 rating from 38,780 reviews.
Supports 6 languages: English, French, German, Italian, Portuguese, Spanish.
How much does Virtuo: hassle-free car rental make?
Third-party estimates for the last 30 days, worldwide â not the store's own figures, which Apple publishes for nobody.