Laya App
How much does Laya App cost?
Prices are current as of 8 Sept 2026.
Laya App has no in-app products on record in the United States.
10+ alternatives to Laya App
| Laya App |   FUSE Gym |   Gym Plus |   KLeisure |   West Wood Clubs |   Club Vitae |   Webdoctor |   Refill Assistant |   Womens Fitness Gyms Ireland |   Perpetua Fitness | |
|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 2.8 | 4.7 | 4.8 | 4.9 | 4.7 | 4.7 | 3.7 | 3.7 | 4.3 | 4.3 |
| Reviews | 129 | 1.1K | 684 | 400 | 291 | 82 | 21 | 14 | 14 | 6 |
| Released | 2015 | 2020 | 2022 | 2022 | 2023 | 2022 | 2015 | 2018 | 2013 | 2018 |
Laya App reviews
2.8 out of 5, based on 129 reviews.
What people like
- Fast payments if you see a consultant
- Online doctor service saves time off work
- Easy to scan receipts and submit claims
What they complain about
- Keeps asking for password instead of Face ID
- Redirects you to the website too often
- Crashes when trying to upload receipt photos
Catherine Glennon
Want my grandson who has his own individual policy I paid now he want to make a claim and he can’t and my app is messed up can you please fix this problem please my 24 year old has his own policy
Need work
Get Face ID for the love of god.
Good app but features needed
While the app works very well. I believe the following features should be added. 1) Ability to add more than 1 photo. As receipts could be more than 1 page. 2) Ability to submit feedback through the app, so writing reviews for feedback can be avoided. 3) Better transparency on claim status and details of claim. 4) When logging in using Face/Touch ID, saved credentials aren’t populated. Need to search for saved Laya info. App hasn’t been updated in a good while. Regular updates should be made to keep the app working properly.
Need to support landscape mode on iPads
Need to support landscape mode on iPads
Version update
It keeps informing me to update my version but when I do it says it’s up to date. Yet I have to use my pc to log in and do gp visits as it never works on my cell
Such a handy app
We find this app so useful. Very easy to scan in receipts and payments are processed quickly
Poorly maintained
App constantly indicates it needs to be updated despite confirming on Apple Store that it is up to date. It will crash when you try to attach images. Unreliable and needs attention by Laya.
Excellent app but some isues
The app is excellent for what I need it for: simply filing my claims. When I visit a consultant, I get money in my account in 2 days. But if I go to a counsellor, it is categorised as “other” and I have to wait 2 weeks. Can this be improved please? Also please allow me to access the app by using Face ID. I always forget my password. Thanks
Latest update broke the app
The AI tool freezes and barely works. Subma claim crashes the app, claim still submitted but it looks like it didn't because of the crash
Attaching multiple photos
Please enable multiple photos attachment when submitting a claim. This is technically so easy to implement and can save so much time of your customers and as well as personel to review claims.
New layout and TouchID... nice!
Nice clean new layout and most importantly I can now logon with TouchID
Unable to submit claim receipt
Either pdf, or jpg, I can’t submit either receipt through the claim page. Jpg, the page doesn’t change. PDF, it says processing page 1 continuously, I’ve left it for over 10 minutes. Please fix. iPhone 16 pro on iOS 18.4.1
App won't launch since the update
This was a very good app until the most recent update. It simply won't launch.
Really buggy since latest update
App has become almost non responsive lately, tapping “make claim” does nothing, have to shut down app repeatedly until it eventually works. Can’t even log in today.
Receipts view option gone
Latest version of Laya app removed view receipts for the processed claims. Looking forward to restore this feature back!
Very useful
Logging in with Face ID works great and makes interacting with the app so much easier. Also, having online doctor services in the app is very handy - I’m able to get my prescription filled without taking time off work.
Worst app ever
The log in doesn’t work properly, and if you click on claim button it doesn’t work or hit anything.
Good but where's touch ID
App is reasonably good but seems to jump to the mobile web page a lot which sort of defeats the purpose of an app. Also where's TouchId...it's only a few extra lines of code
Below par app
The app is basically an overcomplicated gateway to the website, as any request is directed to the website, where you spend 5 minutes going through cookie options. Not very user friendly or intuitive.
No pin or finger print / Face ID login
App is good for what you can do and see on it just a pain having to put in your password every time. Not having finger print or Face ID is very poor considering pretty much every app that needs a password these days provides that security login feature
Well done laya
Very good thinking went into this app. Very useful and customer focused. Keep up the good work. If only other companies made it as easy to manage one’s business as laya have with this. Excellent stuff
Unable to submit claims or receipts
Sends you in a loop to add bank details, says they have been successfully added. Pretty much the key feature that can only be done within the app. The alternative is to post claims off which is inconvenient
Pretty cool
It's a nice step forward to send your claim via mobile app. Really appreciate it as it makes the whole process more comfortable. There is still room for improvement such as Touch ID support.
Review claims and payments page doesn’t load for months
Please fix it
Face ID and family support
Face ID or Touch ID are a must that are missing and other apps easily support it so there really is no excuse. Also, our policy is for a family and you can only use the app as the main policy holder, even if other members have rights to discuss the policy. If you are not the policy holder but want to submit claims you have to use the holder’s account. If you do this, the actual patient cannot see his/her own claims. Even on the web. One star down for missing biometrics and another one for the other issue. On the other hand, Laya is a very good health insurer, excellent customer support and range of plans. But this review is about the app.
Terrible
Everything just links back to the website which itself is hard to navigate, you spend the first 20 seconds swiping through cookie options - what’s the point of this app?
Limited features
Downloaded the app to access the online health classes (Pilates etc) available in my plan more easily. None of that stuff is on the app. Not even a link to the website, which is what half of the “features“ are.
Photo upload not working on iPhone
Now getting an error message when I try and upload a photo of a receipt or a file from my iPhone photos app. Can still take a photo of a receipt, but is very frustrating.
Not a one stop shop
The app is progress over other previous versions but it still has problems. For example, there are a range of functions that take you from the app to your browser where you have to login again. That makes no sense these days. There is a big too with the digital GP services where you have to accept terms and conditions but when you do - nothing happens.
Very bad
Submit claim button is not working, nice job, nice try.
Difficult to negotiate
I find this app very user unfriendly. Have tried many times to submit outpatients claims but always takes far too much time to get it done. Please update as most similar sites I have no trouble with.
App frozen
Why is my screen frozen after app update? Had no issue before to select cover or submit claim?!! I deleted the app reloaded and still the same 🤯
Where’s ‘Membership Card’ gone?
App used to have a function to view membership card & number on the home screen. Updated app no longer has this. Seems to be no app feedback from the developers which is disappointing, especially since Laya customer service are generally v good to deal with.
Unclear and buggy
When it’s time to renew your coverage, the app doesn’t actually tell you how much you owe; it lets you enter any amount you’d like, regardless of whether it’s 10% or 1000% of what you’re supposed to pay. Also, this app continuously adjusts the volume on my phone when I’m using it for some reason. It won’t allow you to have volume off; it must be at least 1. Weird bug that should be fixed.
Card Details Omitted
The app used to allow you to view your membership card dirrctly from the app - was v handy. (since membership cards are no longer printed). Now I have to log in to find the number. Other than that -reasonably good functionality.
Laya App FAQ
- Is Laya App free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does Laya App have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Laya App?
- FUSE Gym (4.7 from 1,101 reviews), Gym Plus (4.8 from 684 reviews) and KLeisure (4.9 from 400 reviews).
Laya App download
Last updated 3 months ago.
Laya App sells in 175 countries. It was released 11 years and 8 months ago, on 5 Feb 2015. It holds a 2.8 rating from 129 reviews.
Supports 1 language: English.
How much does Laya App make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.