Bask Health: Telehealth OS

Description

Bask Health: The Platform for Telehealth: Built at Enterprise Scale for the Everyday User.

Bask is the white-label infrastructure platform for direct-to-consumer telehealth. Build and scale a branded prescription health business — and run the operational side of it from your phone, now with BaskyAI as your always-on operations assistant.

A Shopify-style solution for telehealth: ready-made, white-labeled infrastructure so you can focus on building your brand, acquiring customers, and growing revenue.

The Bask Admin OS app is built for owners and operators. Track sales, manage your team, configure your storefront, and stay on top of your business wherever the day takes you. For clinical workflows, intake configuration, and detailed setup, use Bask on the web — the mobile app is purpose-built for the operational side of running your brand.

MEET BASKYAI — YOUR OPERATIONS ASSISTANT:

Ask plain-English questions about your business and get instant answers

Get AI-generated summaries of yesterday, last week, or this month

Surface anomalies in sales, fulfillment, or support before they become problems

Draft responses to internal questions and customer support escalations

Pull reports and metrics by asking for them, no dashboards required

Get proactive nudges when something needs your attention

MONITOR YOUR BUSINESS IN REAL TIME:

Watch live sales, orders, and subscription metrics

Track conversion rates and checkout performance

Review revenue trends across products and storefronts

Get real-time order and activity notifications

MANAGE ORDERS AND FULFILLMENT:

Review order status across your pharmacy partners

Track shipments from dispense to delivery

Spot and resolve fulfillment exceptions early

Stay on top of refunds, cancellations, and exchanges

OVERSEE OPERATIONS ON THE GO:

Get notified the moment something needs your attention

Review operational queues and turnaround times

Approve internal requests and unblock your team

Keep your business moving from anywhere

COLLABORATE WITH YOUR TEAM:

Invite operators and support staff with scoped permissions

Assign and resolve operational tasks

Message teammates inside the platform

Run multiple brands or storefronts from a single account

CONFIGURE PRODUCTS AND PRICING:

Adjust pricing, bundles, and promotions

Toggle product availability and SKU configurations

Update storefront content and merchandising

Push changes live without leaving the app

REVIEW CUSTOMER ACTIVITY:

Track customer lifecycle from signup to renewal

Review subscription status and order history

Monitor support ticket volume and response times

Add internal notes for context across your team

UNDERSTAND YOUR PERFORMANCE:

Compare metrics across products, channels, and time periods

Identify your top-performing storefronts and SKUs

Track team activity and operational throughput

Export and share reports with stakeholders

ENTERPRISE-GRADE FOUNDATIONS:

Role-based access for operators and support staff

Audit trails on operational actions

Single sign-on for your team

Built on infrastructure designed for regulated industries

WHO BASK IS FOR:

Entrepreneurs launching a new direct-to-consumer prescription brand

Healthcare providers extending into telehealth

Consumer health and wellness brands adding new product lines

Operators scaling existing telehealth businesses across new categories and markets

ABOUT BASK

Bask is the platform for telehealth — built at enterprise scale, designed for the everyday user. We provide the regulatory, clinical, pharmacy, and commerce backbone that lets founders and operators scale inside frameworks built for regulated healthcare commerce. The same platform advantage Shopify gave e-commerce, purpose-built for prescription health.

Use Bask on the web to set up your storefront, configure your provider network, and manage clinical workflows. Use the Bask Admin OS app — and BaskyAI — to run the business wherever you are.

Need help? Reach our team anytime through the in-app support center.