HFX
Personalized Pain Management
How much does HFX cost?
Prices are current as of 8 Oct 2026.
HFX has no in-app products on record in the United States.
10+ alternatives to HFX
| HFX |   STIM onTrack |   Patient Controller NR - US |   Patient Controller RC - US |   mySCS |   NeuroSphere Digital Health App |   Perspectives in Care |   MyRxProfile: Pill & Drug Guide |   DoctorPlan |   Torq Vendor |   Nalu Remote Control | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 3.0 | 4.6 | 2.4 | 2.9 | 4.1 | 3.9 | 2.5 | 3.5 | 3.6 | 5.0 | 4.3 |
| Reviews | 161 | 8.3K | 770 | 141 | 84 | 63 | 51 | 48 | 25 | 19 | 15 |
| Released | 2022 | 2016 | 2015 | 2023 | 2019 | 2021 | 2023 | 2016 | 2018 | 2018 | 2018 |
HFX reviews
3.0 out of 5, based on 161 reviews.
What people like
- Provides significant relief from chronic pain
- Easy to use for daily adjustments
- Care team helps with device setup
What they complain about
- App freezes on a blank white screen
- Bluetooth connection is unreliable and frustrating
- Customer support fails to fix issues quickly
Great app
Great app. User friendly and convenient. Easy one stop shop for all my stimulator needs
Don’t do it
Unless you are getting this device for EXACTLY what it was developed for, do not get this. There are many other companies with much better customer service who will actually care and help. Do NOT use this product.
White screen
My screen went white on Thursday and I called the Nevro number and she called me back we tried several things and the screen remained white. She told me she would have somebody else call. They called back and we do a couple things and we got disconnected. I tried calling back and left a message again. It is Saturday night and I called and left another message.
Problem with app?
For he last few days when I try to open the HFX app to do my daily review, all I get is a white screen. What is going on??
Long-Term Success
After 18 months with the NEVRO Spinal Cord Implant and this app, it has earned a 5-Star Review. After having been fully crippled by chronic pain (unable to sleep and unable to take a deep breath), NEVRO has provided real relief. The App is very helpful, especially when used in tandem with the NEVRO Care Team. It did take a few months to get the device focused at its best. The Care Team patiently walked me through step by step adjustments with the app. Did the device provide 100 percent relief? No. A cocktail of prescribed medication is still part of my daily routine. And I am still disabled by the chronic nerve pain. But the NEVRO device and this app have provided tremendous benefit to the quality of my life. If you are being disabled by chronic pain, I encourage you to speak with your physician and explore NEVRO’s products to see if they might be helpful to you.
Unresponsive App
This app is useless when it comes to accessibility and adequate questions on the assessments to make a sensible change of how IQ should address your pain. Coaching is useless. They say stay with the assessment program. No kidding-zero coaching or knowledge of different strings impacting your personal pains. After six months they let me adjust it on my own. Just gliding along with an underused piece of technology.
Frustrating!!
This app has so many glitches. For what my insurance and out of pocket I paid for this stimulator, it should be perfect. It takes several attempts to connect to WiFi. I get errors and then it connects. When I try to change to a favorite setting, the tabs swap, forcing me to close and open several times to get it to switch back. I do assessments everyday but when I go back to see trends, there are days that say no data collected. They need to fix these issues.
Dark Mode Please!
Can You please add an option in settings to set the Home Screen to dark mode please????? So sick of being “BLINDED” by the frigging white Home Screen!
Works NOW
I had my device replaced yesterday, as it was a dinosaur compared to this new one. So far it’s working flawlessly. No white screen like mentioned earlier. I have nothing but good things to say about Nevro. I’m a walking miracle and they helped me back in 2017. Thank you for making my life Fun again.
ok if it works
on a good day, it's buggy with connection issues. unfortunately, it stopped connecting entirely after six months and I've been unable to control pain for weeks now with no update from the company. had no issues with the old school remote I used for over eight years previously.
HFX
App freezing up! For the last 3 days I’ve been unable to use the stimulator, because every time I go to use it the app freezes up! I need an update fix please!!
White screen!
I've had this app for almost a year. It has worked fine up until last week. Now all I get is a white screen. What's up? I can no longer keep up with my progress or do my daily assessments. This is my lifeline! My pain has been relieved by up to 80% but it seems I have been cut off from contact! I feel fine, so I am fairly confident that the unit is doing it's job, but I have developed 5 points of high impedance that are very concerning. Help!
Great app
Really helpful
Gin
This app is a piece of trash. No matter where I go in my house I can’t get it to connect via Bluetooth. How is the rep supposed to see my improvement to be able to adjust or tweak my program?
Watch out for the blank white screen
They don’t tell you that the app will go white screen and that will cause your device to stop working properly. All of a sudden my pain started coming back. After a couple of days, (at first I thought I had overdone my exercise, but then realized it was the nerve pain) I went to check the app and the screen was blank white. They don’t notify you and even though they say it doesn’t impact the device, it DOES. Once I jumped through several hoops to get it reset, I am back to feeling normal again. Frankly, this isn’t fully about the app issue, it’s also about the lack of communication from NEVRO that this is a known issue. An email along with reset instructions should have been sent to every device user.
Frustrated
This app is so difficult to connect to Bluetooth. I don’t have problems connecting to Bluetooth with anything else but HFX! I have never had to restart my phone so much. I’m about to just be over it.
White screen fix
To resolve the white screen on your app, please follow these steps: 1. Turn ON the airplane mode and also turn OFF wifi If app is running in the background, swipe up to close out of the app 2. Relaunch the app, it should take you to Home Screen and eventually to login screen 3. Reset the setting (ie: turn OFF airplane mode and turn ON the wifi) 4. Re log in to HFX App Make sure you know your email and password for the app. If you forgot your password you can reset it when logging in.
Crazy Lady
DONT DO IT.
Ok app
This app could be better one get rid of the gold stars and figure outa better system for answering the same questions everyday. After a while it gets boring and there not enough gold stars to make you want to do it everyday
App no longer loading
The device is still working but the app no longer loads and gets stuck on a white screen. I am not able to adjust the device settings for differing levels of pain. I have an iPhone 12 Pro Max.
Nevro HFX not working
Nevro has been good for pain until 3 days ago when the screen went white and it’s not working. I’ve called customer service to get this problem resolved. So I came to the App Store and tried to download the program again with no luck. Help over here endless pain. Richard
Frustrated and over it!!!!
Let me just first start off by saying…. When it works, it’s amazing! I have provided such a low rating due to the several frustrations in using this product for the past two years. 1. Repetitive issues with the app not working correctly. 2. Dropping off the network, requiring a face to face visit from Nevro rep to get my stimulator “back online”. So, so, so very inconvenient! (Time off work, scheduling appointment that must be at the doctor’s office) Multiple challenges with that! My last appointment with Nevro I learned that the “very small pizza” on the charging pad must hit the EXACT center of the stimulator in your back. NGTL…. MF has taken a few flight trips across the living room, which only leaves me extremely frustrated and hopeless, along with excruciating pain! Worst design ever!! 3. I have spent hours attempting to place the charging pad against the device in my back. Belt pocket for charging pad is the worst design ever! 4. You have to take time to charge every other day. Today I am dealing with the white screen. This is a new thing for me but I have read some reviews mentioning this. I wish someone would post resolution.😩 I’ve taken steps to have device removed.
Currently using
Needs some work. It’d be nice, if the battery showed percentage used and what’s left. These 4 light dots are a little primitive. Also their rating pain system, some, the higher number is the worst, then the next one, the higher number is the best. Counterintuitive to me.
White screen
I just read a review where someone’s screen is white. I am experiencing the same thing! Of course, this happens over the weekend. 😬
In Need of Updates
The only time the assessment alert worked was when phone couldn’t connect to device. Assessment portion is too vague, contact me for useful update suggestions. You responded to my earlier review asking for my input by giving me the phone number for my personal care team!?!?! I have told them time and again of my suggestions. If you really want my constructive input give me a phone number of one of your software engineers.
iPhone
Was given an iPhone for control of my stimulator. It doesn’t sync with my Bluetooth! I have 4 router addresses and none of them work! I have to use my wife’s iPhone!
App not letting me connect
My app not working,I been trying to call all day for support I am in severe pain and not able to move from bed.
Useless
This is 10 year old technology absolutely useless
This app does not link to my device
No updates in a year?
Screen is blank
I think the app crashed. I went to do my daily assessment and the app screen was blank white. *I closed the app and tried again. No change. *I turned off my phone and waited 5 minutes before tuning it on again. No change *I checked to see if there was an update I had missed. No update. *I thought to delete the app and reinstall it, but I didn’t want to lose my data. What do I do? *NOTE an hour and a half after noticing the app had crashed, I received the alert to do my daily assessment. UPDATE: my Nevro rep through my doctor’s office guided me through steps to re-establish connection to my spinal cord stimulator and the app.
App not working
The app isn’t working and I’m in extreme pain. I’ve tried to re load it but can’t. It’s been down for days. What’s is happening?
Keep the remote forget the app
App seems to connect and shows battery level but never shows same setting as my remote and only changes settings when it wants to if you are able to get the app to work right I’d still highly recommend keeping your remote handy
App not working!!!
It’s very concerning to me that the app just randomly stop working. If I had to turn it off thru the app in an emergency I’m at a disadvantage as I have no other way to turn my stimulator off!
The implant is terrific. The app is hugely disappointing
I kind of wish that I would have checked app reviews before, y’know, having their device surgically implanted into my body- but who would have expected the companion app to suck? The app will pair to the implant. But I have NEVER consistently received reminders. Only after I open and close the app several times will the app seem to “remember” that it is paired. Yes, I have spoken to my Nevro rep and the tech team. They’ve been looking into it for months. Nothing has helped. I’m glad that I can at least do the surveys and make adjustments, I just wish that I could actually get alerts from my implant. The Nevro pain management technology itself and the Nevro representatives seem great, but with the app being so central to the experience I’d be wary of recommending Nevro to others
Help
Why is the app not working? When I open the app nothing displays except for a blank, white screen. Please fix this. I use this app to put my device in MRI mode when I need to get an MRI , to change my settings and to check my battery level. What is happening here?
HFX FAQ
- Is HFX free?
- Yes. The app is free, in all 1 country it sells in, and it sells nothing inside it.
- Does HFX have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to HFX?
- STIM onTrack (4.6 from 8,254 reviews), Patient Controller NR - US (2.4 from 770 reviews) and Patient Controller RC - US (2.9 from 141 reviews).
HFX download
Last updated 1 year ago.
HFX sells in 1 country. It was released 3 years and 11 months ago, on 22 Oct 2022. It holds a 3.0 rating from 161 reviews.
Supports 1 language: English.
How much does HFX make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.