LOFT Living
How much does LOFT Living cost?
Prices are current as of 11 Sept 2026.
LOFT Living has no in-app products on record in the United States.
10+ alternatives to LOFT Living
| LOFT Living |   Resident Portal Mobile |   SmartRent |   Luxer One |   STRATIS 2.0 |   Updater: Essential Moving App |   Spruce: Cleaning & Chores |   Amenify Resident |   Resident Experience |   Valet Living Resident |   Tour24 self-guided apt tour | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.3 | 4.9 | 4.7 | 4.7 | 4.0 | 4.9 | 4.7 | 4.2 | 1.4 | 1.8 | 2.4 |
| Reviews | 20K | 254K | 116K | 32K | 8.6K | 6.6K | 5.2K | 4K | 741 | 197 | 57 |
| Released | 2009 | 2014 | 2017 | 2019 | 2020 | 2022 | 2015 | 2019 | 2022 | 2017 | 2019 |
LOFT Living reviews
4.3 out of 5, based on 20,430 reviews.
What people like
- Nice layout and simple graphic design
- Easy way to message management directly
- Good for connecting with community members
What they complain about
- Login fails constantly and loops endlessly
- Charges late fees due to wrong time zones
- App crashes when viewing images or attachments
- Payments sometimes process twice causing billing errors
Needs Working Features
I use this app to pay rent to my apartment complex. The layout of the app itself is nice. It’s user friendly and I know exactly what to press to get where I want to go. It’s simple and pleasant to look at, so I will give kudos to good graphic design. However, the app gives me constant difficult times. From two factor authentication, to plain not loading screens, or taking me through several pages of logins and passwords and two factor authentication codes, only to get nowhere. The main bug is the looping. If you put in the code sent for the TFA, often it will say it’s incorrect. And then you have to start the process completely over again. If you pick phone, it makes you do email. If you pick Email, it makes you do phone. It’s made me late for payments multiple times because I have to spend hours troubleshooting and days waiting for calls to be returned about it. Please fix these bugs, I’d change my rating to a 5/5 in a heartbeat if I was just able to log on, click payments, and just pay my rent easily.
Doesn’t work
This app literally never works for me
Billing
I think the pricing should be transparent for example if a person pays over then the account should show negative to reflect that you over paid because I pay the amount but I don’t know if I’m under or over because it doesn’t shows. Other then that I think the app is ok. And this my first review on any app
Bulk Mark as Read/Delete Option
Clunky app. Nice concept to be able to connect with your community but it’s just so buggy and very poorly designed. While there are numerous areas for improvement, one suggestion that would have a positive impact would be to add a bulk “Mark as Read” or “Delete” option for “My Messages” section. Current UX is absolutely terrible.
Slow glitchy app
This app is complicated to use for logging in and also to reserve amenities. There are too many steps that should be streamlined and simplified.
Worthless App
All and any complex management companies please be advised DO NOT purchase Loft Living services. The reviews are not exaggerating. Its harder to pay rent on this app then to get in contact with my city mayor. Logging in glitches every-time. I had to pay my rent in person. It unlinks your bank account and tries to force you to pay through card (which they charge you for). Also, it’s not a real app if you have to continuously go to a web browser to do functions from the app. HORRIBLE APP!!!!
spring effect
This app is causing me problems. When navigating through the payment area and selecting a payment method, I can't reach the "save" button; when I scroll to the bottom of the screen, it goes back and doesn't allow me to press save. This is causing me inconvenience because I only pay through the app and don't use a computer.
Bugs - BUILT points are cool though
I want to preface this by saying I work in IT and am very tech literate, so I’m familiar with troubleshooting and work arounds in apps to provide insight from a technical standpoint. Here are some things I’ve noticed that could improve the user experience: - “remember me” box never applies when checked on login screen, information must be entered manually every time. - sign in with passkey never works. Just has you go through text code MFA twice. - autofill for the code that gets sent via sms produces an error that the account can’t load at this time. You have to manually type it out which isn’t a big deal, but still figured it was worth mentioning as making this adjustment would improve the experience. - user interface is inconsistent, sometimes a page loads too far down, other times too far up. - there are times where the app refuses to load no matter how many times I close out of the app fully to end the session and it is required to wait and try again later. - (not a bug, but something to keep in mind as a user) if you don’t set up your payment type as ACH there’s a processing fee to use your card info.
Never keeps logged in
Vibe coded slop app, keeps getting logged out every few days
Not reliable and inconsistent.
This is not a good app. I have had problems paying my rent with it and I was even overcharged once. And right now I am having problems sending messages to my landlords with it. I'm going back writing checks. It's much easier. Not recommended.
Update broke things
Ever since the update it just spins and spins and spins and takes forever to login and I get error messages… I would post screenshots, but I can’t in the App Store… Please fix. It goes back to asking me what country my property is in when I’m trying to pay rent and it’s a real problem.
Horrible!!!!
This application should be made criminal. To charge people $40 for the luxury of paying their rent is absolutely ridiculous. I’m looking into taking any steps I can against this outfit. Whoever is behind the loft app is a complete and total piece of trash!!
boo
Makes you enter your phone number to send a code to log in to pay multiple times. It glitches every single time, it’s wonky and full of useless information. Service requests don’t actually get to your management team half the time. It’s just not great at all and being forced to use it is annoying
Login issues
It takes forever to log you in. I have to keep inputting my login information and get the code, enter that…only for it to circle back to the login and never log me in. This has been happening for months now. Fix the app!
I HATE this app. HATE!
I’m in California, and sometimes I have to wait to pay my rent on the 5th, which according to my lease is perfectly acceptable. However, the app does not adapt to time zones, so payment is recorded based on Texas time. This means my payment will now be charged a late fee, even though technically I’m still paying rent on time, I have to pay a late fee because this stupid app only recognizes the time zone of the HQ. Thanks for NOTHING. 😡
Cannot even login
I sign in. I use the right password, assume I must’ve got it wrong. Reset password. “Password cannot be one of your ten previous passwords.” Cool, so it was right. Use new password to login. “We’re sorry, it looks like your login couldn’t go through.” Then provides BS reasons as to why, and I should contact support as to why their USERNAME PASSWORD SYSTEM does not work.
App kicks me out anytime I want to do anything
Like I said , it logs me out and forces me to log back in when I try to send a maintenance request or look at the community page. I try logging back in and at the 4th attempt it works
Worst application I ever seen
One of tge worst application i dont know how big software cant use aws dinmo for log in and how its crashing eveery time even api connected to it in the worst user experience i ever seen wake up people we are in the US
payment is a hassle
My complex uses this app and while I appreciate the ability to easily communicate with management and community members I’ve had multiple issues paying rent. Most recently, I was charged twice for rent because my balance showed I didn’t pay it the first time when I did and now the payment center still shows I owe nearly $2000. I am not sure if it’s only a glitch on the app or what but it’s been a hassle dealing with payments on this app.
Unable to pay through the app
It’s impossible to pay through the app. The UI is way too janky.
Serious problems!
1) After my first login, i close the app, when i return to the app, it asks login details again, i think it should remember the user. More importantly i cannot login, it hangs after i click login button. Once i reinstalled the app to solve the problem. 2) when i view likes on the wall, there is no way to go back unless i use the main menu . I gave 2 stars because it is an useful app. Otherwise it would be 1 star Waiting for the problems to be solved!
Horrible UX
Really the experience is very bad, I have never been able to login on the first try (always have to try to login 2-3 or go to the website). The payment screen never works on the first time, after the “Make a payment” button, you have to press the “other payment” button to be able to continue. Literally the login and payment experience, which are the only two things that I use this app for, they never work (without exaggerating). The website sort of fine, mobile app needs fix.
Needs improvement
App crashes out whenever images are viewed in the community wall. Attachments on messages cannot be opened, again crashes out. This is on an iPhone 8 v14.6
Worst Apartment App
The app is constantly down, won’t accept payments, won’t load and will come up with random error messages that don’t align with reality. They also offer zero customer support. I don’t normally write reviews but this app is awful, the whole website is awful.
LOFT Living FAQ
- Is LOFT Living free?
- Yes. The app is free, in all 174 countries it sells in, and it sells nothing inside it.
- Does LOFT Living have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to LOFT Living?
- Resident Portal Mobile (4.9 from 253,604 reviews), SmartRent (4.7 from 116,186 reviews) and Luxer One (4.7 from 32,402 reviews).
LOFT Living download
Last updated 1 month ago.
LOFT Living sells in 174 countries. It was released 17 years ago, on 6 Oct 2009. It holds a 4.3 rating from 20,430 reviews.
Supports 1 language: English.
How much does LOFT Living make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.