Baltimore City 311
How much does Baltimore City 311 cost?
Prices are current as of 12 Sept 2026.
Baltimore City 311 has no in-app products on record in the United States.
10+ alternatives to Baltimore City 311
| Baltimore City 311 |   BGE - An Exelon Company |   OfficerTRAK |   Anne Arundel County 311 |   Smart Alec @ Your Library |   EZ Tolls MD |   BaltCoGo |   ECP Claims |   SAIL250®MD |   Maryland Fire Alerts |   Mobile ID Check by MD | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 2.3 | 4.6 | 2.8 | 4.4 | 1.7 | 2.8 | 2.5 | 3.6 | 1.3 | 5.0 | 4.3 |
| Reviews | 119 | 72K | 308 | 306 | 52 | 29 | 28 | 18 | 18 | 15 | 6 |
| Released | 2018 | 2017 | 2017 | 2016 | 2014 | 2019 | 2017 | 2016 | 2022 | 2025 | 2024 |
Baltimore City 311 reviews
2.3 out of 5, based on 119 reviews.
What people like
- Faster than calling the phone.
- Works well for most issues.
- Very convenient to use daily.
What they complain about
- App crashes when uploading photos.
- Stuck in endless update loop.
- Fake resolution messages appear often.
Good Experience Overall
Used app for a few years to report fallen trees, traffic signal issues, asphalt repair, and more. Typically gets resolved. There are times when a request is closed with no comments and the issue is still present. More communication when closing service requests would be much appreciated.
Cant Send a Request
It won’t let me log in and I can’t submit a request. I receive an error message. I tried closing and reopening but still couldn’t.
Yuck
Boy, these other reviews aren’t kidding. This is so much harder to use than the last version. It won’t let me pick a place on the map - that’s the whole point!
5.0 update: unable to access gallery, camera
New: as of writing, version 5.0 has been released, and with it a bug where users are unable to open their media galleries, or even their camera, to add photos to their SRs. This update likely still lacks the ability to upload videos as well, which is extremely annoying. Please patch this bug asap Old: To the developers: PLEASE update this app!!! I rely on this app heavily and want to see it fully take advantage of the new hardware of the newer iPhone models. I encounter errors, including one where I tried to check the status of a BGE street light repair, and it told me the function was invalid with a bunch of code, random app crashes, significant loading times when uploading photos or videos, SEVERE compression when also doing the aforementioned, as well as lag and slow response times to clicking and map tapping. PLEASE do an optimization update for this app! So many of us still use and rely on it!!
Works everytime
I use the app to report every issue I have in the city, from parking in the bike lane to signing repairs, and they always take care of it. More people in Baltimore should utilize this
Broken
The app is broken. Says a mandatory app update is required. Takes you to the App Store which doesn’t have any updates. Just a link to open. Which takes you back to the app to repeat the cycle
App not working
I hope that downloading and then adding will help it? I can’t do any reports on the app. It NEEDS to be fixed!!
Not so bad
It's missing some great functionality of the old app, but I don't hate it.
Try it out for City services
Most of the ratings I’ve read relate to versions prior to the current version 6. The whole point of having an app is that the City recognizes that most residents use mobile devices in their daily lives: we aren’t usually at a computer when we run into a concern that we would like the City to address. As an employee of Baltimore City, I've found the City’s 311 mobile app to be an incredibly useful tool for addressing community concerns efficiently. Whether it's reporting potholes, requesting trash pickup, or notifying the city about a fallen tree limb, the app is user-friendly and responses from City agencies are prompt. It's made a noticeable difference in how quickly issues are resolved in. I think the mobile app is a must-have for anyone living in Baltimore who wants to contribute to the well-being of our community!
Says it needs update but no update available
Clunky app- unusable sometimes- says it requires update to use but no update is available
Parts of the app broken
Can't view past service requests. Unsure if they were submitted correctly.
Request types fixed
This app was previously lacking most request types, but now it works again! Much more convenient than the phone system, for sure.
Forced app update but app is already updated
The app won’t allow a new submission and is forcing an update. I go to update from the app store and the only option is to open. Once I tap open, it sends me back to the app that is forcing an update on an app that is already updated. This is app continues to be horrible.
Bring back the picture option
Bring back the option to take picture. So relies too much on proper location being given and doesn’t allow for one to see if it’s a new mess or existing one.
Works for me
I reported a car sprawled across a crosswalk.
Request Submission not Working
I have been unable to submit a request through the app because it keeps loading into a white screen during submission. I choose the category, confirm the request, upload images, and when I hit submit, the app remains on a white screen with no way to exit. Please investigate this issue. I have not had trouble submitting through the app previously. When I force-close the app and try to resubmit the request, it shows an error: “Service request Description for service code WWWATER9 is not available.” Sometimes this will present error codes for other areas for service requests. Again, on this screen, there is no way to “Try Again” or naturally exit back to the beginning of the request flow.
It’s really not complete!!
Best app in town. Only thing wrong is when you put a request in because the grass so high is over your shoulders and rats, and mice and snakes and other creatures and trash and used tires and used condoms and cans and couches and fridges and debris there and you just want to get it cleaned and mowed and the city owns the lot because they demolished the house they could have fixed up there.. it says complete and you run look at the lot and nothing is done. It should say complete when its really complete. The last person should enter complete after verifying it’s been cleaned, cleared and mow, not the first person in housing who sees and just passes it along. Y’all need to stop that or fix that! #howdidyoureact
This app is completely broken
The old app worked better, but forced me to update. I updated and now nothing works. I’ve tried to sign in multiple times. Create a user profile and it just doesn’t work. What a piece of garbage I can’t believe the city wasted money making this thing.
App is completely broken - glitched
Downloaded app today. Tried to report exposed wires on street light. Allowed upload of new image and videos and then crashed on upload of image from photo album. no problem. closed the app. reopened and now it wont allow me to place any request at all. Tried multiple times - giving up. Who in the city is responsible for this ?
Useless
Almost every issue I’ve tried to report within Baltimore city limits is met with an “out of jurisdiction” pop-up. If the city isn’t responsible for traffic signals downtown, we’ve got a major problem. Last year I was actually able to report things, but they’re all still open. And some of them have been reports of dangerous issues. Not one resolved request, so I’m guessing it’s dysfunctional on the backend too? Is anyone even seeing these reports? What is the point of this app?
No longer keeps your 311 requests
The app no longer keeps your 311 requests in your list. Was fine until July 10th. Since the none of my requests appear in my list so no way to track them and follow up.
Terrible
One cannot even submit a request using this app.
Baltimore City 311 FAQ
- Is Baltimore City 311 free?
- Yes. The app is free, in all 1 country it sells in, and it sells nothing inside it.
- Does Baltimore City 311 have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Baltimore City 311?
- BGE - An Exelon Company (4.6 from 71,944 reviews), OfficerTRAK (2.8 from 308 reviews) and Anne Arundel County 311 (4.4 from 306 reviews).
Baltimore City 311 download
Last updated 1 month ago.
Baltimore City 311 sells in 1 country. It was released 8 years ago, on 9 Sept 2018. It holds a 2.3 rating from 119 reviews.
Supports 1 language: English.
How much does Baltimore City 311 make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.