Starship - Food Delivery
Fast Grocery & Food Delivery
How much does Starship - Food Delivery cost?
Prices are current as of 8 Oct 2026.
Starship - Food Delivery has no in-app products on record in the United States.
10+ alternatives to Starship - Food Delivery
| Starship - Food Delivery |   Transact Mobile Ordering |   Insomnia Cookies |   everbowl |   Boost: Mobile Food Ordering |   Nom: Dining & Events at UCLA |   Dine On Campus |   Duffl |   Upper Crust Food Service |   USEFULL |   Purdue Mobile Menus | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Rating / 5 | 4.9 | 4.8 | 4.9 | 4.8 | 2.6 | 4.5 | 2.4 | 4.4 | 2.7 | 3.6 | 3.1 |
| Reviews | 33K | 61K | 61K | 1K | 974 | 337 | 269 | 192 | 97 | 56 | 43 |
| Released | 2018 | 2020 | 2014 | 2021 | 2016 | 2023 | 2016 | 2022 | 2017 | 2019 | 2011 |
Starship - Food Delivery reviews
4.9 out of 5, based on 32,853 reviews.
What people like
- The robot delivery is fun and cute
- Food stays surprisingly hot during delivery
- Support fixes issues when they actually respond
What they complain about
- Customer support often ignores your problems
- App crashes and freezes constantly
- They refuse to refund lost money
- Orders frequently arrive wrong or empty
great
great
Horrible customer service
I didn’t receive part of my order and I asked for a partial refund and they gave me $3 credit instead which I advocated vocally that I didn’t want. My friend had the same thing happen to them where they didn’t receive the same part of their order and they received a refund. I discussed this with customer service and they told me it wasn’t possible and ended the chat on me. I reopened it and provided proof just to still be met with no answers. If you want to be overcharged as a struggling college student and get nothing back if something goes wrong then this service is for you!
Lj
Just didn’t come to right house went to end of my street and waited
Orders Canceled Frequently + Unhelpful Customer Service
Usually I like starship, even with a $3 delivery fee, but lately I had 2 orders canceled after a hour combined of “prepping my order” before they were both canceled. The customer service agent only gave me a free delivery coupon which I can’t even use because they keep canceling my order. The second time the agent kept disconnecting my chat without saying goodbye, and said “your second order only canceled after 19 minutes” as if that helped.
Always something wrong
When the app works, it’s great. But every once in a while and then A LOT lately the app hasn’t been working. It’ll just never load on a random page and it changes which one whether it’s a menu, the cart, the payment options, etc. It also frequently doesn’t save the payment options with the school dining plan which is really irritating. The solution typically is to delete the app and redownload and start over. I’ve tried that 3 times now and it’s still not working. The app is really unreliable.
Good service
I got my food may want to update the censor code poor guy was having trouble weaving through the stairs!
Good, unless it’s late.
Very useful service until the delivery is running late. In which case customer service will paste the same message and you have to deal with late cold food.
Just the very best shopping experience ever!
We’re new to Cambridge and the everso exciting world of city living wand are smitten with the starship bots, our first delivery is the highlight of this year so far, they’re simply brilliant :-D
Terrible Customer Service Unfortunately
Drink spilled inside of the bot, but unfortunately I didn’t take a picture of the inside of the bot before it left so customer service refused to do anything despite me having pictures of the drink spilled bag and food.
On the fence
First time user on campus and although the food was correct, still warm, and arrived. It ALSO went offline almost immediately after getting the food. I had to reach out to customer service to even figure out there WAS an issue; no notification or auto ticket was placed to let me know. Granted - customer service was quick to get in contact with, but I had to go back and forth a bit to iron out the details after they told me it went offline. But I also was given the option of a refund and a discount on my next order when it was late. So it’s rough - because I like the concept, but I shouldn’t have to figure out there’s an issue and need to hammer out a solution; especially when I’m already busy. It just adds to an already busy moment, when I just wanted a convenient way to get breakfast
Fairly consistent and has good customer support
The service broke, came back so I ordered but went back down. My food arrived at a time I could not pick it up so they cancelled my order (since I didn’t pick it up). It wouldn’t automatically refund so I contacted customer support and they quickly got back to me through their chat service. I was able to get a refund and the customer support person was so nice! Definitely improved my experience of the app. Food quality is usually fine and more based on whoever packed your order (items being forgotten, spills) than the Starships themselves. I’ve definitely had things spill but it’s almost always been from someone at the store not putting a sticker over the opening of something. And I’ve been autorefunded for missing items immediately before. Overall really good!
Will never refund you even if they mess up!
AVOID this company! They are predatory and anti-consumer. Their app is buggy and has issues reporting the status of the robots. Not to mention that orders are frequently messed up. I ordered on this app and the robot location was not on the app, and only stated “arriving now”. I could not find the bot anywhere, and they cancelled my order. They refuse to give refunds, even if their service fails or malfunctions. The customer service was rude, and told me they won’t help me despite me trying to be polite and explain why I should have been refunded. They refused to let me speak to a supervisor as well. They just want to pocket your money and care not at all about your user experience.
Good app and delivery
Good app and delivery. My only suggestion would be to use the ‘live notification’ they iOS now has, the estimated delivery on the Lock Screen would be great.
Good robots, but wrong food
I understand that Starship likely has no control over the food placed into the robots, but I believe the restaurants should be held accountable for the repeated mistakes in my orders. Nearly every time I use the service, my order is incorrect. I have received more incorrect items than right. It’s a waste of my time and money, so I’ve decided to permanently delete the app and will be ordering in person instead.
Delivery
Ordered 2 coke got one Powerade
Customer Support
Even though there are occasional errors with food delivery, customer support is super helpful with accommodations. As well as bugs within the app.
Don’t download
Worst customer service when order doesn’t show up. Got the same person via texting service for help multiple times and they just kept ending the chat so they didn’t have to help me. She didn’t even offer to hear the problem first.
Hei,
Osoitteessa Myllykalliontie 2 vielä epäselvyyttä. Robo paineli 100 m ohi entisen paikan Ruukinrannantien mutkassa. Toivottavasti osuu ensi kerralla paremmin, eli niinkuin aiemmin.
Inaccessibility
I downloaded this app because I am a blind student in college who cannot navigate large restaurants/food courts without a friend assisting me. At the beginning of freshman year, I did not have many new friends, so I was unable to simply go out and grab a meal that was not just cooked in the microwave. The app was accessible when I placed my order, but dropping a pin on the correct location was a hassle because of the inaccessible map. Even when I searched for the location that I wanted, it did not work. It was difficult to locate the robot, and the robot would end up having to take my food back, which was wasteful and inconvenient for me. Starship should improve its accessibility with screen-readers such as VoiceOver (iPhones) and TalkBack (Android). Also, Starship should deliver to more residence halls/dorms.
Customer support is rough, everything else is good
I’ve had issues with two orders before and both times I’ve never received a refund or credit of any type, so the customer support is very frustrating but as long as you didn’t have any order issues it’s a great service.
Can carry a lot
Super adorable too also affordable
Empty robot and Half hour late
I ordered from my campus Starbucks. After waiting 30 minutes after the delete eta, I contacted the support staff who called the store. The robot started moving 5 minutes after and an empty robot arrived. Stay away from this app. They will say that they’ll refund you but instead they’ll keep your money and send you an empty robot.
Melkein hyvä…
Kartta tökkii todella pahasti ja suklaat oli sulaneet. Muuten niiiiin söpö ja hauska kaveri biiseineen!
Lack of communication
Multiple times I have ordered small things 2 hours or more before closing and they end up cancelling at the last minute before close and all you can do is wait and they say their doing it or sorry for the inconvenience but nothing else, very disappointed
Was great but has gone down hill.
My university got these like a year ago? Two years ago? Something like that. It started off great. Would order once a week. Really helpful getting food to me so i didn’t have to go all the way across campus. This semester we’re currently in though, that’s the down hill. Wait times have been astronomical. Reaching 70-80mins sometimes. It seems there’s only 1 robot per food court which is odd. The past semester weren’t like that. We had whole fleets. Just yesterday I ordered and in the robot wasn’t my bag of food. Just a spilled Mountain Dew that I didn’t order. I was rather disappointed that they sent a robot without the ordered food in it. I did get a refund started. I really like these robots I just hope they can get back to how they were. Maybe the problem is my school but i honestly don’t know.
The Future of Food Delivery
Honestly didn’t have full faith in robot delivery and thought the robot would get stuck and delay my orders a ton but that almost never happens, the robots themselves are brilliantly designed and intelligent.
Unhelpful customer support
Not only does my robot not open, and run away to a far location before the customer support stopped it, but the customer support Benjamin is unhelpful in resolving the problem and offering a credit or solution other than go get it
Broader Mapping Needed
The robot couldn’t deliver exactly to the door where I live but it was still amazing and the kids loved it!
No deliveries in mK3
Used to deliver from the Tesco and they have now stopped. Even though over a year ago they indicated more stores would be unboarded
Latest update introduces menu bug
The latest update has introduced a bug whereby not all the item categories are available.
Thank you
Super cute and reliable got my food im very satisfied ☺️
Customer Service
I had a problem locating my bot, so i went to the customer service and she didn’t help me. I was outside for 10 minutes in the cold, didn’t find my bot, and the bot left. They refused to give me my money back.
Lol
Appi on muuten tosi hyvä ja robootit oikeen sympaattisia, mutta apissa ei näy aivan kaikki tuotteet kuten rainbow pakastepizza tai ristikkoperunat. Olisi hyvä jos kaikki näkyisi
Gone downhill
Ive used this app many times and dont usually mind the wait as it is a convenience. The estimated times in the past few months have not been anywhere near accurate. Today I placed an order which was delayed for the robot to turn up, not be able to unlock so had to contact support. When i did and then they got the robot open for me it was completely empty. Been told to wait 2-5 days for a refund as only option and no option to resend order with products i purchased. Gave me the prompt i need to uninstall which is unfortunate because i really did enjoy the convenience.
Poor translation and poor UI/UX
I’m always left guessing what to do as the menus are not in English. The UI also hides buttons in top corners and I’m stuck and cant navigate. App needs to be improved for me to use it more.
Hot food! Yum!
Surprised to get hot food. The pizza was incredible!
Horrid customer service across the board
Been using this app for years and on multiple occasions my order either takes several outs to be delivered a quarter mile away, or they just have faulty bots that get stuck. Once the robot even broke down and i still haven’t been notified of any refunds despite claims i would get one
Some bugs but works okay!
Please add different ways to pay. For example ApplePay, PayPal and MobilePay!
Bowling Green
Often times I find myself busy with coursework and don’t have the time to find food for myself. So starship naturally is one of few options. The range starships travel in Bowling Green is completely unacceptable for a literal robot. I propose you hire someone who has unlimited range, physically walk around with brain cells, and hold a blinking safety flag. Fortunately, I know just the man for the job. The interior of a starship can only be compared to tin foil or the blanket or a homeless person. If one was to order a beverage with any opening in the lid at all, you should just assume the drink no longer exists in the cup (Schrödinger’s Cat). Wrong orders frequently occur and for the amount of time a student waits to receive food this is alarming. Robots will and have often physically ran into students on campus. This I-Robot like behavior is well documented on social media. Don’t get me wrong, to the people of the World. When I find a starship stuck on the side of the road i often lift it up, pat it on its head, and send it on its way. Do better.
Puuttuvien tuotteiden korvaaminen
Sovelluksessa voisi miettiä miten puuttuva tuote voidaan määrittää korvattavaksi toisella tuotteella. Nyt tilattiin toimitus koiranruoan takia joka jäi toimituksesta kokonaan pois kun valittu tuote oli loppu.
Coolest thing ive seen
Better than doordash
THIS APP SUCKS
The buggiest app I think I have ever downloaded on my phone. Errors occur almost every time a button is pressed, tried re downloading 3 times, laggy and unuseable
Hakutoiminto vaatii lisätyötä
Sovelluksen sanahaku toimii heikosti, esim. ”Mehu” sanalla tuli kaksi hakutulosta, mutta kategoriaselauksen kautta löytyi useampia.
No refund !
I ordered tobacco, the app said I had previously uploaded my ID, and to go to the robot and it would take a selfie and then it would open up, I went downstairs and did this and the robot did not open. I contacted customer support and was told I had to download an app called zoom and provide my id again. I did not want to download this zoom app and I was told that if I didn’t I would still be charged for the tobacco even though I couldn’t collect it. Lesson learned, money lost, app deleted. I hope this is helpful
Feedback
Very convinient but food selection is very small and the robot blocks walking and bike pathways and doesn’t ”make way”
Starship robot
Excellent service. Before time delivery. Robots are quick and easy to handle/operate. I am excited to use it again.
customer service won’t believe you…
had no issues with the overcharging of goods because it was so convenient until customer service accused me of fabricating the expired milk in the drink i got. upon providing date time and location that the photo was taken, i was informed that my account would be suspended permanently- over 10 dollars. super cool guys!
Hmm
Sounds interesting
Improvement required
Search is not working properly. Can not find things by partially entered words. Transactions/payments fails completely today. When tracking robot can not zoom in to get better view where it is.
Starship - Food Delivery FAQ
- Is Starship - Food Delivery free?
- Yes. The app is free, in all 175 countries it sells in, and it sells nothing inside it.
- Does Starship - Food Delivery have a free trial?
- No. None of its offers (US) come with a free trial.
- What are the best alternatives to Starship - Food Delivery?
- Transact Mobile Ordering (4.8 from 61,406 reviews), Insomnia Cookies (4.9 from 60,941 reviews) and everbowl (4.8 from 1,021 reviews).
Starship - Food Delivery download
Last updated 2 months ago.
Starship - Food Delivery sells in 175 countries. It was released 8 years and 5 months ago, on 10 Apr 2018. It holds a 4.9 rating from 32,853 reviews.
Supports 1 language: English.
How much does Starship - Food Delivery make?
Third-party estimates for the last 30 days, worldwide — not the store's own figures, which Apple publishes for nobody.